Aussie Emergency Glass
Aussie Emergency Glass is a family-owned Australian mobile glass replacement service founded in 1997, operating 160 mobile glaziers across 684 locations nationwide and providing 24/7 emergency and scheduled glass replacement for residential and commercial customers.
- Company typePrivate
- Founded1997
- HeadquartersBeenleigh, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Aussie Emergency Glass does
Aussie Emergency Glass is a family-owned Australian mobile glass replacement specialist founded in 1997 by Michael Boehm in Southport, Queensland. The company operates a fleet of 160 mobile glaziers across 684 service locations covering all Australian states and territories, supported by five physical branches (Beenleigh HQ, Melbourne, Gold Coast, Sydney, and Sunshine Coast). Service is delivered entirely through a direct-to-consumer mobile model: customers contact the company by phone and licensed glaziers travel in fully equipped vehicles to measure, cut, and install glass on-site at homes, shops, and offices. The company is available 24/7 for emergency response, same-day standard jobs, and security board-up services.
The service portfolio spans the full residential and commercial glass replacement market, including windows, doors, shopfronts, shower screens (framed, semi-frameless, frameless), glass balustrades, pool fencing, mirrors, table tops, wardrobe doors, coloured glass splashbacks, and pet door installations in toughened glass. All products comply with Australian Standards AS1288-2006; the company holds QBCC licensing, BSA Builder's License #885569, public liability insurance, and QLD Work Cover. Underlying capabilities include on-site glass cutting and fitting, in-house sign writing, frameless/semi-frameless shower screen installation, and supply-and-install of grade-A safety glass for balustrades.
The business model is single-transaction services billed per job via quote-based pricing, with the company offering a 10% price-beat guarantee against competitor quotes. Customers in residential (homeowners) and commercial (shops, offices) segments make up the demand base. The company bills insurance companies directly for covered work and may absorb up to A$100 of the customer's insurance excess, simplifying claims and securing insurance-driven volume. The customer base is highly fragmented across individuals and small businesses, with no enterprise anchors disclosed. The company has operated as a private, family-owned business since founding, with no external investors, acquisitions, or public market activity recorded.
Aussie Emergency Glass firmographics
Firmographics- Name
- Aussie Emergency Glass
- Legal name
- Aussie Emergency Glass
- Website
- https://aussieglass.com.au
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Aussie Emergency Glass is a family-owned Australian mobile glass replacement service founded in 1997, operating 160 mobile glaziers across 684 locations nationwide and providing 24/7 emergency and scheduled glass replacement for residential and commercial customers.
- Ownership category
- akta.pro rank
Aussie Emergency Glass industry classification
Industry- Product category
- Glass Installation & Repair Services
- NAICS
- Glass and Glazing Contractors (23815), Glass and Glazing Contractors (238150)
- SIC
- Glass Products, Made Of Purchased Glass (3231)
- akta.pro primary industry
- Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement) (HSAGAEAD)
- akta.pro secondary industries
- Window & Door Glass Replacement (IGU/Pane Only) (HSAPAJAE), Mobile Glass Repair/Replacement & Temporary Weatherproofing (TLAKAFAL)
Keywords
Where Aussie Emergency Glass is headquartered
LocationHeadquarters
- HQ city
- Beenleigh
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
Aussie Emergency Glass business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Glass Replacement Services: On-site glass replacement for broken or damaged glass in residential and commercial properties. Mobile glaziers attend customer locations, measure, cut, and install replacement glass panels same-day where possible. Services cover windows, doors, shopfronts, shower screens, balustrades, pool fencing, mirrors, table tops, and more. Pricing is quote-based, varying by glass type, size, and labour. The company offers to beat any genuine competitor quote by up to 10% and covers $100 of customer out-of-pocket costs for insurance work.
- Insurance Bill Direct: The company bills insurance companies directly for covered work and can cover some or all of the customer's insurance excess, simplifying the claims process for customers.
- Board-Up and Secure Services: Emergency 24/7 board-up and property securing services when glazing cannot be completed immediately. This service is bundled with same-day or next-day reglazing as a comprehensive emergency package. Standalone board-up service is not offered.
- Pet Door Installation: Custom toughened glass panels with pre-cut holes for pet door installation, providing a complete supply-and-install solution.
- Coloured Glass Products: Custom coloured toughened glass panels for decorative applications including kitchen splashbacks, wall features, wardrobe doors, and table tops.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free phone quote |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Aussie Emergency Glass product offering
Product offeringCore offering
Aussie Emergency Glass provides on-site mobile glass replacement services for residential and commercial properties across Australia. Licensed glaziers travel to customer locations in fully equipped vehicles to measure, cut, and install safety glass compliant with Australian Standards AS1288-2006. Services are available 24/7 and cover windows, doors, shopfronts, shower screens, balustrades, pool fencing, mirrors, and decorative coloured glass, with same-day replacement for standard sizes.
Product overview
Aussie Emergency Glass operates as a single unified service offering centered on emergency and scheduled glass replacement. The company provides a comprehensive portfolio of glass services including Mirror Replacement, Glass Replacement, Window Replacement, Commercial Glass Replacement, Shower Screen Replacement, Glass Door Replacement, Glass Pool Fencing, Glass Balustrades, Board Up & Secure Services, and Coloured Glass. All services are delivered through a network of mobile glazing vehicles staffed by licensed glaziers, covering homes, shops, and offices across Australia with 24/7 availability.
Differentiator
Problem solved
Functional benefit
Products and services
- Mirror Replacement Replacement service for broken, worn, or old mirrors including beveling, custom drilling, and vinyl-back safety mirrors, delivered via on-site mobile service for residential and commercial customers.
- Glass Replacement Comprehensive glass replacement for windows, shop fronts, doors, shower screens, splash backs, table tops, safety glass, mirrors, balustrades, wardrobes, and louvres, delivered through mobile glazing vehicles with same-day service for standard sizes.
- Window Replacement Window replacement services covering sliding glass windows, double-hung windows, louvre windows, frosted window films, aluminium windows, and hopper windows for residential and commercial clients.
- Commercial Glass Replacement 24/7 emergency commercial glass replacement for shops, offices, and factories using mobile glazing vehicles, with direct insurance billing and rapid response to minimise business interruption.
- Shower Screen Replacement Replacement of framed, semi-frameless, and frameless shower screens using laminated safety glass and toughened glass for residential bathrooms.
- Glass Door Replacement Glass door replacement with laminated safety glass or toughened glass for homes, shops, and offices, including custom pet door installations through pre-cut holes in toughened glass panels.
- Glass Pool Fencing Pool fence replacement and repair for standard and custom-sized glass pool fence panels for residential pools.
- Glass Balustrades Supply and installation of grade-A safety glass for fully framed and semi-frameless residential glass balustrades, using locally-made Australian safety glass.
- Board Up & Secure Services 24/7 emergency board-up and property securing services including prompt attendance, safe glass cleanup, and same-day or next-day reglazing bundled as a comprehensive emergency package.
- Coloured Glass Custom coloured toughened glass panels available in 20 standard colours and thicknesses from 4mm to 12mm, for kitchen splashbacks, wall features, wardrobe doors, and table tops.
Quantifiable outcome
- 27 years in business since 1997, demonstrating long-term sustainability
- +2 more outcomes
Companies that use Aussie Emergency Glass
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles2 records
Aussie Emergency Glass technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Aussie Emergency Glass partnerships and signals
Strategic signalScale indicators5 records
Recent moves11 records
Expansion highlights5 records
Aussie Emergency Glass competitors and assessment
Company assessmentRegional players
- Glasshouse National Glass: National Australian glass supplier and installer offering residential and commercial glazing solutions. Overlaps with Aussie Emergency Glass on installation services for shower screens, balustrades, and windows but primarily operates as a glass product supplier rather than emergency mobile service.
- Ace Glass: Australian glass repair and replacement company operating primarily in specific metropolitan markets. Comparable service offering for residential and commercial glass replacement but typically at smaller regional scale than Aussie Emergency Glass's nationwide footprint.
Direct peers
- All Suburbs Glass: Australian mobile glass repair and replacement service operating across multiple metro areas. Direct competitor in the residential and commercial emergency glass replacement market with similar on-site service model.
- Clearview Glass & Glazing: Australian glass replacement and installation service for residential and commercial customers. Comparable offering of window, door, and shopfront glass replacement with mobile service capability.
- Jim's Glass: Part of the Jim's Group franchise network, Jim's Glass operates as a mobile glazing service across Australia with a similar residential and commercial glass replacement focus. Franchise model contrasts with Aussie Emergency Glass's corporate-owned model, but core offering (on-site glass replacement for homes and businesses) is directly comparable.
- 24 Hour Glass: Provides emergency glass replacement services in Australian metros with a 24/7 mobile model similar to Aussie Emergency Glass. Comparable target market of residential homeowners, retail shops, and commercial premises needing urgent glass repair.
Broad incumbents
- National Glass Solutions: Australian glass manufacturer and installer serving construction and renovation markets. Larger, more diversified player in glass products, manufacturing, and installation, overlapping with Aussie Emergency Glass on installation services but covering a broader scope including new construction.
- O'Brien Glass: Australia's largest national glass repair, replacement, and installation company with a similar mobile service model. Both companies serve residential and commercial customers with on-site glass replacement, though O'Brien operates at significantly larger scale and includes automotive glass.
Emerging players
- Glass Now: Smaller Australian glass replacement service with mobile capability. Direct competitor in the emergency residential and commercial glass replacement space, typically operating in fewer metro areas with leaner infrastructure.
Others
- Trend Windows & Doors: Australian manufacturer and supplier of windows and doors, primarily serving new construction and renovation. Adjacent ecosystem participant in the window/door glass space, though their primary focus is full window/door unit supply rather than field replacement service.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Aussie Emergency Glass social profiles
Digital presenceAussie Emergency Glass compliance and trust
Trust signalCompliance2 records
Aussie Emergency Glass financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aussie Emergency Glass leadership team
Management profileNumber of profiles
Profiles2 records
Aussie Emergency Glass funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aussie Emergency Glass M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aussie Emergency Glass
What does Aussie Emergency Glass do?
Aussie Emergency Glass provides on-site mobile glass replacement services for residential and commercial properties across Australia. Licensed glaziers travel to customer locations in fully equipped vehicles to measure, cut, and install safety glass compliant with Australian Standards AS1288-2006. Services are available 24/7 and cover windows, doors, shopfronts, shower screens, balustrades, pool fencing, mirrors, and decorative coloured glass, with same-day replacement for standard sizes.
Is Aussie Emergency Glass a public or private company?
Aussie Emergency Glass is a private company. It is classified as family owned and is currently operating.
When was Aussie Emergency Glass founded?
Aussie Emergency Glass was founded in 1997. It employs 11 to 50 people.
Where is Aussie Emergency Glass based?
Aussie Emergency Glass is headquartered in Beenleigh, Australia, in the Oceania region.
How does Aussie Emergency Glass make money?
Five revenue lines are on record. Glass Replacement Services are the primary driver. The others are insurance Bill Direct, board-Up and Secure Services, pet Door Installation and coloured Glass Products.
Who are Aussie Emergency Glass's main competitors?
Regional players on record are Glasshouse National Glass and Ace Glass. Direct peers are All Suburbs Glass, Clearview Glass & Glazing, Jim's Glass and 24 Hour Glass. Broad incumbents are National Glass Solutions and O'Brien Glass. Glass Now is listed as an emerging player. Trend Windows & Doors is listed as an others.
Does Aussie Emergency Glass have an API?
No public API is recorded for Aussie Emergency Glass.
What industry is Aussie Emergency Glass in?
Aussie Emergency Glass's product category is Glass Installation & Repair Services. Its primary akta.pro industry code is HSAGAEAD, Glass & Glazing Repair (Single-pane, Insulated Glass Unit replacement), with a secondary code of HSAPAJAE, Window & Door Glass Replacement (IGU/Pane Only). Its NAICS code is 23815 and its SIC code is 3231.