What EMACH does

EMACH (legal entity E-Mach Card Ltda.) is a Chilean technology services firm operating across three business areas: Technology Integration, BPO, and IT Systems Development/Integration. The company designs, implements, and supports solutions for data capture, identification, processing, and document management, serving public-sector and enterprise clients in government, mining, education, retail, healthcare, financial services, and transportation.

Its core technology comprises four proprietary platforms. BIOEMACH is a multi-variant attendance and time-tracking suite — available as Cloud (scaling to 150,000+ daily users), Escritorio (desktop), Móvil (mobile), and an HR software integration module connecting to PATROL, SIRH, SAP, and other HR systems. ECASINUSS administers employee food/meal benefits with profile configuration and automated ticket assignment. DOCUMACH digitizes and centralizes document management at a capacity exceeding 10 million pages per year in certified secure facilities. EMACH Card personalizes, records, and manufactures identification cards (laser, thermal transfer, embossed) with monthly capacity exceeding 1 million cards. Operations are governed by ISO 9001:2015, ISO 27001:2013, and ISO 31000:2018 under an Integrated Quality and Information Security Management System, with Amazon and Microsoft serving as core-tier technology partners.

EMACH's revenue mechanics blend professional services (solution design, implementation, ongoing maintenance), managed BPO services (document management, data validation, logistics process outsourcing, on-site data capture, back-office operations), recurring subscription/continuity services (help desk, technical warranties, predictive/preventive/corrective maintenance, SLA-based support), and hardware-related sales (ID card personalization). GTM is direct enterprise field sales paired with public procurement via ChileCompra framework agreements (convenios marcos) covering printer supply (ID 2239-5-LP14) and software development/maintenance (ID 2239-4-LR20). Pricing is quote-based and not publicly disclosed. Headquartered in Santiago with a regional office in Concepción, the firm reports 11–50 employees.

Name

EMACH

Legal name

E-Mach Card Ltda.

Website

https://www.emach.cl

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

EMACH (E-Mach Card Ltda.) is a Chilean technology solutions firm delivering technology integration, BPO services, and IT systems development with proprietary platforms for attendance (BIOEMACH), document management (DOCUMACH), benefits (ECASINUSS), and ID cards to government, mining, education, retail, healthcare, finance, and transportation clients.

Ownership category

akta.pro rank

Product category

Business Technology Services (Technology Integration & BPO)

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

akta.pro secondary industries

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Attendance control systems
• Document management services
• Business process outsourcing
• ID card personalization
• Access control solutions

Headquarters

HQ city

Santiago

HQ country

Dominican Republic

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Technological Integration Services: Design, implementation and support of professional solutions for data capture, identification, administration, processing and release. Includes provision of equipment, installation, software, and ongoing maintenance services.
2. BPO Services: Business Process Outsourcing including operational risk minimization through externalization of business processes. Covers document management, data validation, logistics process outsourcing, on-site data capture, and back-office services.
3. Continuity/Operational Services: Post-sale and operational continuity services including help desk access, technical warranties, expert technical service, predictive/preventive/corrective maintenance, and SLA-based corrective attention.
4. ID Card Personalization: Personalization, recording and manufacturing of identification cards including laser personalization, thermal transfer, and embossed (relief) production capabilities.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels1 record

Core offering

EMACH designs, implements, and supports professional solutions for data capture, identification, administration, processing, and release of data, delivered through three business areas: Technology Integration (BIOEMACH attendance control, DOCUMACH document management, ECASINUSS meal benefits, EMACH Card ID personalization, and access control/surveillance), Business Process Outsourcing (document management, data validation, logistics process outsourcing, on-site data capture, and on-demand back-office services), and IT Systems Development and Integration. The company combines proprietary software platforms with third-party hardware from world-class brands and maintains post-sale continuity services including help desk, warranties, and predictive/preventive/corrective maintenance under SLAs.

Product overview

EMACH is a Chilean technology solutions company offering an integrated portfolio of products and services across three business areas: Integración Tecnológica (Technology Integration), BPO (Business Process Outsourcing), and Desarrollo e Integración de Sistemas (IT Development and Systems Integration). The core product family is BIOEMACH — a suite of attendance and time tracking solutions available in cloud, desktop, mobile, and HR software integration variants — complemented by ECASINUS for food benefit management, DOCUMACH for document management and digitalization (processing over 10 million pages annually), and EMACH Card for ID card personalization (with capacity exceeding 1 million cards per month). BPO services encompass document management, data validation, logistics process outsourcing, and on-demand service management. All operations are certified under ISO 9001:2015 and ISO 27001:2013, with a post-sale support portal for customer service requests.

Differentiator

Problem solved

Functional benefit

Products and services

• BIOEMACH Proprietary attendance control and time management suite used by 150,000+ people daily, available in cloud, desktop, and mobile deployments for organizations of various sizes.
• DOCUMACH Proprietary document management and digitalization platform that centralizes document operations, processing over 10,000,000 sheets per year in secure facilities for documentary processes.
• ECASINUSS Proprietary software module for controlling and administering employee food/meal benefits, allowing benefit profiles by type and schedule with automated ticket assignment and reporting, integrable with attendance software.
• EMACH Card Identification card personalization service offering laser personalization, thermal transfer, and embossed (relief) production, with capacity to personalize, record, and manufacture over 1,000,000 cards per month in certified secure facilities.
• Access Control Solutions Solutions for automating vehicular and pedestrian access, including electromagnetic locks and related security systems, integrated with EMACH's attendance control offerings.
• BPO Services (Document Management & Data Validation) Business Process Outsourcing services including operational risk minimization through externalization of document management, data validation, logistics process outsourcing, on-site data capture, and back-office operations, delivered on-site at client facilities or at EMACH's secure centralized facilities.
• On-Demand Management Services (Gestión On Demand) On-demand management covering document processes, logistics, and data capture/validation, executed both in EMACH's secure warehouses and on-site at client locations nationwide.

Quantifiable outcome

• 150,000+ people mark attendance daily in BIOEMACH systems
• +3 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• AmazoncoreTechnology or IntegrationAmazon serves as a technology partner supporting EMACH's Integrated Quality and Information Security Management System. Provides cloud infrastructure capabilities that underpin the operational systems and data processing operations.
• MicrosoftcoreTechnology or IntegrationMicrosoft serves as a technology partner supporting EMACH's Integrated Quality and Information Security Management System. Provides technology infrastructure for integrated management and development operations.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Softtek: Mexico-founded LatAm IT services and BPO provider with similar systems integration, application management, and BPO offerings across Latin America. Comparable in BPO and IT integration scale though broader in geography than EMACH's Chile-only footprint.
• Stefanini: Brazilian global IT services and BPO firm offering systems integration, application development, and managed services across LatAm and beyond. Directly comparable to EMACH's technology integration and BPO business areas, with much larger scale.
• TIVIT: Latin American (Brazil-headquartered) managed services and IT integration provider offering cloud, document management, and BPO services. Comparable to EMACH's technology integration and BPO business areas.
• GEDESA (Grupo Dominion / Ibermática): Iberian/LatAm IT services and document management provider with similar systems integration and BPO capabilities. Comparable in service portfolio though operating in different geographies from EMACH.
• Trazzo (formerly Novatronic): Chilean IT services and document management company with overlapping BPO, document digitization, and technology integration offerings for the Chilean enterprise and public-sector market — directly comparable to EMACH's domestic footprint.

Direct peers

• ZKTeco: Global manufacturer of biometric and RFID attendance/access control devices, including time-and-attendance solutions that directly compete with EMACH's BIOEMACH product family.
• Anviz Global: Provider of biometric time-attendance and access control hardware and cloud software for workforce management. Directly comparable to BIOEMACH's biometric attendance control offerings.

Broad incumbents

• Iron Mountain: Global document storage, digitization, and information management incumbent. Comparable to EMACH's DOCUMACH document management and digitization services at vastly larger scale.
• UKG (Kronos): Global workforce management and HCM incumbent with attendance, time tracking, and HR integrations. Competes head-on with EMACH's BIOEMACH attendance suite for large enterprise and public-sector deals.
• ADP: Global HCM and workforce management provider with attendance/HR integrations comparable to BIOEMACH's PATROL/SIRH/SAP integration story. Represents both competitor and potential partner given overlapping HR integrations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/emach-ltda

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EMACH