Diakonie Frankfurt und Offenbach

What Diakonie Frankfurt und Offenbach does

Diakonie Frankfurt und Offenbach is the social welfare arm (Fachbereich Diakonie) of the Evangelischer Regionalverband Frankfurt und Offenbach, a Protestant church-affiliated nonprofit operating across the Frankfurt am Main and Offenbach am Main metropolitan region in Germany. The organization delivers a comprehensive portfolio of direct human services spanning the lifecycle of need: infant and primary-school childcare (Kitas and crèches for children aged 4 months to 12 years); family, education, and youth counseling; early intervention services including the specialized SICHTWEISEN program for visually impaired children and tactile Pfeifi-Bücher; women's services (Lilith housing, Zentrum für Frauen, day center at 17-Ost); homelessness services anchored at the WESER5 Diakoniezentrum (street outreach, day shelter for ~200 visitors/day, transitional housing, transitional support, airport social work, and the Interims-Hygienecenter offering free warm showers and toilets); crisis intervention via the nationwide 24/7 Evangelische TelefonSeelsorge hotline (~90 volunteer counselors) and Notfallseelsorge emergency pastoral care with integrated Stressbearbeitung nach belastenden Ereignissen (SbE) for first responders; elderly housing and outpatient care including the Martha-Haus nursing home and the Gemeinschaft wagen initiative against loneliness; disability support (LEBENSWEISEN, Blindenarbeit); refugee and migrant services (transitional accommodations at Am Poloplatz, Sportfeld Edwards, Zum Eiskeller, Riedberg; airport refugee service; Abschiebungsbeobachtung; MIA for EU migrants); neighborhood management (Quartiersmanagement) across seven Frankfurt districts; Bahnhofsmission; offender rehabilitation; second-hand retail (Samt & Sonders) and a creative sewing workshop (ModeKreativ-Werkstatt) as vocational integration pathways; and a Weiterbildungsakademie offering fee-based continuing education.

The revenue model is fundamentally that of a Freie Wohlfahrtspflege nonprofit. Core social services (counseling, emergency shelter, refugee housing, crisis hotlines) are provided free of charge to beneficiaries and funded through contracts with the cities of Frankfurt am Main and Offenbach am Main, allocations from the Evangelischer Regionalverband, and pooled donations. A secondary revenue stream consists of program-restricted grants from foundations (Carls-Stiftung, Aventis Foundation, Stiftung Polytechnische Gesellschaft, Helga und Engelbert Gutacker-Stiftung) for specific initiatives such as winter emergency shelter operations. A smaller fee-based professional services stream comes from the Weiterbildungsakademie continuing-education courses offered to external participants in leadership, pedagogy, finance, quality management, and religious education.

The organization operates from its headquarters on Kurt-Schumacher-Straße and the WESER5 Diakoniezentrum at Weserstraße 5 in Frankfurt's Bahnhofsviertel, with a secondary center at Gerber 15 in Offenbach, and a network of neighborhood service points across both cities. The organization has 1,001–5,000 employees and maintains an active public presence through its website, the Das Magazin digital publication, and social channels on Instagram, Facebook, and BlueSky. No proprietary technology platform powers the service delivery; operations rely on direct human social work, counseling, and pastoral staffing supplemented by a volunteer engagement program.

Name

Diakonie Frankfurt und Offenbach

Legal name

Diakonie Frankfurt und Offenbach

Website

https://diakonie-frankfurt-offenbach.de

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Diakonie Frankfurt und Offenbach is the Protestant church-affiliated social welfare organization serving Frankfurt and Offenbach, Germany, providing free childcare, family counseling, homeless services, refugee support, pastoral crisis hotlines, and elderly care across a network of neighborhood service points.

Ownership category

akta.pro rank

Product category

Social Welfare and Community Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Disability Services & Independent Living Support (BPAGACAG), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Social welfare services
• Homeless assistance
• Childcare services
• Crisis counseling
• Refugee integration

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Church and municipal funding: Diakonie is funded primarily through the Evangelischer Regionalverband (Protestant Regional Association) and contracts with the cities of Frankfurt and Offenbach for social services including refugee housing, homeless shelters, and childcare facilities.
2. Private donations and foundation grants: Individual donations support specific programs such as the WESER5 Diakoniezentrum homeless services, winter emergency shelter operations, and clothing/hygiene supplies. Foundation grants from Carls-Stiftung, Aventis Foundation, Stiftung Polytechnische Gesellschaft, and Helga und Engelbert Gutacker-Stiftung fund specific initiatives.
3. Fees for educational services: The Weiterbildungsakademie (continuing education academy) offers fee-based professional development courses in areas including leadership, pedagogy, finance, quality management, and religious education for external participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Diakonie Frankfurt und Offenbach is a Protestant church-affiliated nonprofit social welfare organization that delivers direct human services across Frankfurt and Offenbach, including daycare and early intervention for children, family and youth counseling, homeless outreach and emergency shelter, refugee housing, addiction and debt counseling, pastoral care hotlines, elderly and disability services, and continuing education. Services are provided free of charge to beneficiaries and funded through church allocations, municipal contracts, donations, and foundation grants.

Product overview

Diakonie Frankfurt und Offenbach (Evangelischer Regionalverband Frankfurt und Offenbach) operates as a comprehensive social welfare organization offering a diverse portfolio of interconnected services across two main domains: Diakonie (social services) and Bildung (education). The core offerings include day-care facilities for children (Tageseinrichtungen für Kinder/Kitas) across Frankfurt and Offenbach, family and youth counseling, early intervention services for children with disabilities (including the specialized SICHTWEISEN program for visually impaired children and tactile books), and women's services including housing and counseling. The organization operates major homeless assistance programs through the WESER5 Diakoniezentrum, which provides street social work, day shelter, counseling, transitional housing, hygiene facilities, and airport outreach. Pastoral care services include the 24/7 TelefonSeelsorge (telephone counseling with chat/email support), Notfallseelsorge (emergency pastoral care), and stress management for first responders. Elderly care services encompass housing facilities, outpatient care, and initiatives against loneliness. Refugee and migration services include temporary accommodations, counseling, and airport services. Additional offerings include neighborhood management, addiction counseling, debt counseling, offender rehabilitation, second-hand retail operations, creative workshops, and a continuing education academy. The WESER5 center and hygiene facilities represent significant infrastructure investments in addressing urban poverty.

Differentiator

Problem solved

Functional benefit

Brands

• WESER5 Diakoniezentrum: A homeless shelter and social services center in Frankfurt's Bahnhofsviertel district, providing day services, counseling, transitional housing, street outreach, and airport social work for homeless and displaced individuals.
• Evangelische TelefonSeelsorge
• Notfallseelsorge
• Weißfrauen Diakoniekirche
• Familien-Markt / Samt und Sonders XXL
• ModeKreativ-Werkstatt

Products and services

• Tageseinrichtungen für Kinder (Kitas) Evangelical daycare facilities (Kitas, crèches, and after-school care) for children aged 4 months to 12 years across Frankfurt and Offenbach districts.
• Familien-, Erziehungs- und Jugendberatung Family, education, and youth counseling services providing support for families, parents, and young people in various life situations.
• WESER5 Diakoniezentrum Comprehensive homeless assistance center providing street social work, day shelter, counseling services, transitional housing, and outreach at Frankfurt Airport.
• WESER5 Übergangswohnhaus und Notübernachtung Transitional residential facility and emergency overnight accommodation serving as a stepping stone from homelessness to independent living, including winter emergency shelter for up to 45 individuals.
• Evangelische TelefonSeelsorge 24/7 anonymous and free telephone counseling service (0 800 / 111 0 111) plus chat and email counseling, staffed by approximately 90 trained volunteers nationwide.
• Notfallseelsorge Emergency pastoral care providing crisis intervention around the clock, 365 days a year, free of charge, responding to emergencies such as accidents, suicide, or violence.
• Zentrum für Frauen Women's center providing counseling, support services, and housing (Lilith) for women in difficult life situations, including a day center (17-Ost Tagestreff).
• Schuldner- und Insolvenzberatung Debt and insolvency counseling services helping individuals manage financial difficulties.
• Suchtberatung Addiction counseling services providing support for individuals struggling with substance abuse and dependencies.
• Ambulante Pflege und Betreuung Outpatient care and support services for elderly people, including ambulatory nursing service and the 'Gemeinschaft wagen' initiative against loneliness in old age.
• Wohnen im Alter Housing services for elderly people including nursing homes (Alten- und Pflegeheim Martha-Haus), senior apartments (Nordend, Westend), and shared apartments for dementia patients.
• LEBENSWEISEN Services for people with disabilities, promoting inclusion and providing support for independent living.
• Blindenarbeit Services for blind people, including support and resources for independent living.
• Migrationsberatung für erwachsene Zugewanderte Migration counseling for adult immigrants providing support with integration and administrative matters.
• Flüchtlingsunterkünfte Temporary accommodation facilities for refugees at various locations including 'Am Poloplatz', 'Sportfeld Edwards' in Berkersheim, 'Zum Eiskeller', and 'Riedberg'.
• Quartiersmanagement Neighborhood management services across multiple Frankfurt districts (Bonames, Fechenheim, Nordweststadt, Preungesheim, Riederwald, Rödelheim-West, Senefelderquartier) promoting community development.
• Straffälligenhilfe Support services for ex-offenders including free assistance and transitional management for reintegration into society.
• Weiterbildungsakademie Continuing education academy offering fee-based professional development courses in leadership, pedagogy, quality management, law, and workplace safety for staff and external participants.
• Samt & Sonders Secondhand-Markt und Boutique Second-hand market and boutique selling donated clothing, furniture, dishes, toys, shoes, lamps and more at affordable prices, with proceeds supporting charitable services.

Quantifiable outcome

• Nearly 10,000 homeless individuals housed in transitional accommodations by the city of Frankfurt
• +3 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Stadt Frankfurt am MaincoreStrategic or Co-development PartnerPrimary municipal partner contracting with Diakonie for homeless services, transitional housing, and refugee accommodation. Funds the Interims-Hygienecenter providing free showers and toilets for homeless individuals.
• AWO OffenbachminorStrategic or Co-development PartnerLocal welfare organization providing support for guests at the Teestube (tea room) operated by Diakoniezentrum Gerber 15 in Offenbach.
• Evangelischer Regionalverband Frankfurt und Offenbach (ERV)coreStrategic or Co-development PartnerParent organization (Fachbereiche Diakonie und Bildung) providing organizational infrastructure, church network connections, and oversight for all Diakonie services in Frankfurt and Offenbach.
• Bahnhofsmission FrankfurtcoreStrategic or Co-development PartnerEcumenical partner organization co-located at WESER5 Diakoniezentrum and Frankfurt train station, providing integrated social services for travelers and homeless individuals.
• Weißfrauen DiakoniekirchecoreStrategic or Co-development PartnerHistoric church building repurposed as a multi-use facility housing the WESER5 Tagestreff, administrative offices, and winter emergency shelter for up to 45 homeless individuals.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• AWO Frankfurt: Workers' Welfare Association chapter in Frankfurt, providing comparable social services including Teestube-style community spaces, counseling, refugee programs, and family support. Diakonie explicitly partners with AWO Offenbach for the Teestube, underlining direct overlap.
• Johanniter-Unfall-Hilfe Frankfurt: Protestant-affiliated humanitarian organization active in Frankfurt/Rhine-Main with emergency services, refugee programs, and social welfare offerings that directly overlap with Diakonie's portfolio.
• Caritasverband Frankfurt e.V. Catholic counterpart welfare organization operating in Frankfurt, delivering a parallel portfolio of social services including homeless shelters, refugee housing, family counseling, childcare, and elderly care. Same geography, same service mix, same funding sources, making it the closest direct competitor.
• Bahnhofsmission Frankfurt (Caritas/DRK joint): Co-located ecumenical partner at WESER5 and Frankfurt main station, providing integrated social services for travelers and homeless individuals. Operates adjacent rather than competitively in many cases, but shares target population and municipal funding.
• DRK Frankfurt - Deutsches Rotes Kreuz Kreisverband Frankfurt am Main: German Red Cross Frankfurt chapter offering emergency pastoral care-adjacent services, refugee housing, family support, and crisis intervention. Competes with Diakonie for municipal contracts and volunteer pools in the same geography.
• Malteser Frankfurt: Catholic humanitarian organization operating in Frankfurt with comparable social services including refugee integration, elderly care, crisis intervention, and emergency response services. Same regional footprint and funding model.
• Caritasverband Offenbach: Caritas chapter in Offenbach that mirrors Diakonie Offenbach's services (women's shelter, addiction counseling, transitional housing, social services). Direct competitor for municipal contracts in the second of Diakonie's two core cities.

Regional players

• Frankfurter Kinderbüro / Stiftungen für Frankfurter Kinder: Municipal and foundation-backed child and family services in Frankfurt that complement Diakonie's Kita and family counseling offerings, sometimes as a referral destination and sometimes as a competing provider for municipal contracts.

Broad incumbents

• Paritätischer Wohlfahrtsverband Hessen: State-level umbrella welfare association coordinating many smaller nonprofit social service providers in Hesse, including member organizations that compete with Diakonie for municipal contracts and donor funding.
• Evangelische TelefonSeelsorge Deutschland (bund): National umbrella for the 24/7 crisis hotline (0 800 / 111 0 111) that Diakonie Frankfurt staffs locally. Operates as the broader network rather than a competitive peer, but is the relevant comparable for crisis-line service models.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xbsky.app/profile/ev-regionalverband.bsky.social
• Facebookfacebook.com/profile.php?id=61551022505844
• Instagraminstagram.com/evangelischer_regionalverband
• LinkedInlinkedin.com/company/evangelischer-regionalverband-frankfurt-und-offenbach

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonie Frankfurt und Offenbach