Com One Austria GmbH

What Com One Austria GmbH does

Com One Austria GmbH is a privately held Austrian B2B technology company headquartered in Vienna, operating across three business divisions: Public Safety, Cash Solutions, and Traffic Solutions. Founded in 1967 and under Austrian private ownership since a 2012 Management Buy-Out from the Ascom Group, the company employs approximately 40 staff across offices in Vienna, Linz, Graz, and Budapest.

The company's core technology is the proprietary ipNET alarm transmission platform, providing direct IP-based connections from fire alarm and intrusion alarm systems to Austrian fire brigade and police emergency dispatch centers, supported by a 24/7 Control Center with geo-redundant server infrastructure in Vienna. Cash Solutions comprises a manufacturer-independent portfolio of ECB-certified banknote counters, banknote sorters, coin counters, automatic cash safes (TwinSafe series), and self-service coin deposit systems sourced from multiple brands. Traffic Solutions delivers customized passenger information systems, display systems, and system integration for public transport operators.

Com One generates revenue through a mix of one-time hardware sales (cash processing equipment), recurring subscription services (ipNET alarm transmission and Control Center monitoring), and professional services (24/7 hotline support, maintenance, integration). Go-to-market is primarily direct enterprise and government field sales, organized by division, supplemented by a B2B e-commerce web shop. The customer base consists of Austrian banks and savings banks, fire brigades, police, and public transport operators, with the company holding ISO 9001:2015, ISO/IEC 27001, and TÜV SÜD certifications, plus authorization to bear the Austrian State Coat of Arms.

Name

Com One Austria GmbH

Legal name

Com One Austria GmbH

Website

https://com-one.at

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

11–50 employees

Short description

Com One Austria GmbH is an Austrian B2B technology company providing certified alarm transmission (ipNET platform), manufacturer-independent cash processing equipment, and passenger information systems to banks, fire brigades, police, and public transport operators across Austria.

Ownership category

akta.pro rank

Product category

Security Communication and Cash Processing Solutions

NAICS

Security Systems Services (except Locksmiths) (561621), Commercial and Service Industry Machinery Manufacturing (333310)

SIC

Industrial Instruments For Measurement, Display, And Control (3823)

akta.pro primary industry

Coin & Currency Logistics (Mint-to-Bank Distribution) (BPAKAIAD)

akta.pro secondary industry

Banknote & Cash-in-Transit (CIT) Services (BPAKAIAA)

Keywords

• Alarm transmission systems
• Cash processing equipment
• Banknote counting machines
• Public safety communications
• Passenger information systems

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Hardware Sales (Cash Processing Equipment): Sale of banknote counters, coin counters, automatic cash safes, and self-service cash deposit machines. Com One is a manufacturer-independent provider, offering devices from multiple brands. One-time purchase model with recurring maintenance/service contracts.
2. Alarm Transmission Services (ipNET): Recurring monitoring and alarm transmission services connecting fire alarms and security systems to fire brigade and police. Includes the ipNET TUS Anschluss (direct connection to emergency services), 24/7 Control Center monitoring, and remote fault resolution services.
3. Service and Maintenance: 24/7 hotline support, product support, control center services, maintenance and cleaning services, and consumables sold through the web shop. The company offers a dedicated product support team and Control Center agents.
4. Passenger Information Systems Integration: Supply and integration of display systems and passenger information systems for public transport operators.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Com One Austria GmbH is a manufacturer-independent supplier of cash processing equipment (banknote counters, sorters, coin counters, automatic cash safes, coin deposit machines) for banks, savings banks, and retailers. It also operates a proprietary ipNET alarm transmission platform providing direct IP-based connections from fire and intrusion alarm systems to Austrian fire brigade and police emergency dispatch centers, complemented by a 24/7 geo-redundant Control Center monitoring service. A third line supplies customized passenger information and display systems for public transport operators.

Product overview

Com One Austria GmbH ist ein österreichisches Technologieunternehmen mit drei Kerngeschäftsbereichen: Public Safety (sicherheitskritische Alarmübertragung), Cash Solutions (Bargeldverarbeitung) und Traffic Solutions (Fahrgastinformation). Das Public-Safety-Portfolio basiert auf dem ipNET-Netzwerk für hochsichere Alarmübertragung von Brandmelde- und Polizeianschlüssen zu Einsatzleitstellen, ergänzt durch die ipNET Web-Plattform zur Kontaktverwaltung und das 24/7 Control Center mit Geo-Redundanter Serverinfrastruktur. Die Cash-Solutions-Sparte umfasst Banknotenverarbeitungsgeräte (K5-A, Newton 3, TwinSafe Vertera, TwinSafe RBG) und Münzverarbeitungssysteme (Mach 9e, Pelican 301+/309+, CoinBank 828, Panda 901), die als automatisierte Kassentresore (TwinSafe-Serie) und SB-Lösungen integriert werden. Traffic Solutions bietet Anzeigesysteme und Fahrgast-Informationssysteme mit Systemintegration für den öffentlichen Verkehr. Das Unternehmen fungiert als herstellerunabhängiger Anbieter.

Differentiator

Problem solved

Functional benefit

Products and services

• ipNET TUS-Anschluss High-security direct connection of fire alarm and intrusion alarm systems to Austrian fire brigade (Feuerwehr) and police (Polizei) via the redundant ipNET network. Used by Austrian facility operators, fire brigades, and police authorities needing regulated alarm transmission.
• Brandmeldeanschluss (Fire Alarm Connection) Direct transmission of fire alarm system signals to Austrian fire brigade dispatch centers via the ipNET network. Targeted at facility operators and public safety customers requiring compliant fire alarm connectivity.
• Polizeianschluss (Police Connection) Direct transmission of intrusion and hold-up alarm signals to Austrian police dispatch centers via the ipNET network. Used by commercial and industrial facility operators requiring police-grade alarm connectivity.
• 24/7 Control Center Monitoring Service 24/7 monitoring and alarm response center with geo-redundant server infrastructure and battery backup. Provides alarm forwarding to emergency services, remote fault resolution, first-level product support, and broker services. Serves institutional and government customers with mission-critical alarm connections.
• Leitstellenlösungen (Control Center Solutions) Integrated solutions for control centers in fire brigades and emergency services, combining ipNET connectivity with monitoring and dispatch workflows.
• K5-A Banknote Sorter Banknote sorter with 5 pockets (4+1), ECB-certified for counterfeit detection and fitness checking, processing speed up to 1,000 notes/min. Targeted at banks and savings banks for ECB-compliant Euro banknote processing.
• Newton 3 Banknote Counter Banknote counter with value determination and counterfeit detection via UV, MG, IR, US, and CIS sensors, processing up to 1,500 notes/min. Used by banks, savings banks, and retailers for cash handling automation.
• TwinSafe Vertera Automatic Cash Safe Automatic cash safe for banknotes with stacking output, fitness checking, and ECB certification. Targeted at retail and banking customers seeking to lower cash handling costs while improving sales-point cash security. Weight 520 kg.
• TwinSafe RBG Recycling Banknote Machine Recycling banknote machine with 8+2 roll storage modules for self-service cash deposit and dispense, with counterfeit detection and fitness checking. Used by banks and retail locations for automated cash recycling.
• Mach 9e Coin Counter/Sorter High-volume coin counter and sorter with 9 bagging stations, processing up to 6,000 coins/min, capacity up to 10,000 coins. Targeted at banks, savings banks, and large-volume coin-processing customers.
• CoinBank 828 Indoor Coin Deposit System Indoor self-service coin deposit machine with container emptying and receipt printing. 230V/50Hz, max 60W. Used by retail and banking customers offering customer-facing coin deposit services.
• Panda 901 Coin Deposit Machine Coin deposit machine with automatic container emptying and transaction receipts. Weight 89 kg, dimensions 700x1138x590mm. Used by retailers and public-facing venues for self-service coin deposit.
• Traffic Solutions - Passenger Information Systems Customized display systems and passenger information systems for public transport operators, individually tailored to customer requirements. Com One acts as supplier and system integrator for these displays.
• B2B Web Shop for Consumables, Accessories, and Maintenance E-commerce storefront at shop.com-one.at offering banknote counters, coin processors, services, consumables, maintenance items, and accessories exclusively to commercial customers (B2B) with a valid UID number. Shipping within Austria is €24.00 flat rate via DPD with 1-2 business day delivery.

Quantifiable outcome

• Largest manufacturer-independent provider of cash processing solutions in Austria
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Bosch Sicherheitssysteme: Bosch's security systems division provides fire alarm panels, intrusion detection, and emergency communication infrastructure that integrate with dispatch centers. Overlaps with Com One's ipNET fire brigade and police alarm transmission business.
• Honeywell Building Technologies: Global supplier of fire alarm, security, and building management systems. Competes broadly in the same fire/intrusion alarm transmission market where Com One's ipNET platform operates.
• Diebold Nixdorf: Large global incumbent in ATMs, cash recyclers, and banking self-service technology. Competes with Com One in the Austrian banking cash-handling market and across the broader retail/cash automation stack.

Direct peers

• Ascom: Swiss-based provider of security communication and alarm transmission solutions for healthcare and enterprise. Ascom is the former parent of Com One (until the 2012 MBO) and a direct competitor in mission-critical alarm transmission infrastructure.
• Crane Payment Innovations: Manufacturer of cash handling and payment solutions including banknote validators, coin recyclers, and cash automation products. Closely comparable to Com One's cash processing equipment offering.
• SUZOHAPP: Provider of cash handling components, coin counters, and self-service solutions for gaming, retail, and banking. Comparable to Com One's coin processing (Mach 9e, Pelican, CoinBank) and self-service offerings.
• Giesecke+Devrient: German provider of banknote processing systems, ECB-certified fitness sorting, and cash management solutions. Overlaps with Com One's banknote processing and counterfeit detection offering and shares the same regulatory ecosystem (ECB, OeNB).
• Glory Global Solutions: Global manufacturer of banknote counters, sorters, coin processors, and cash recycling equipment. Directly competes with Com One's cash solutions portfolio (TwinSafe, Mach 9e, Pelican-class devices) and supplies the same Austrian banking and retail customers.
• Luminator Technology Group: Global supplier of passenger information systems, destination signs, and on-board transit displays. Directly competes with Com One's Traffic Solutions passenger information and display systems business.

Regional players

• Securiton: Swiss-based provider of fire alarm, intrusion detection, and security communication systems. Operates in the DACH region with overlapping emergency alarm transmission capabilities to Com One's ipNET.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Com One Austria GmbH