City of Issaquah

What City of Issaquah does

The City of Issaquah is a municipal government entity incorporated in 1899 and headquartered at 130 E Sunset Way in Issaquah, Washington. It operates under a council-mayor form of government, led by Mayor Mark Mullet and City Administrator Wally Bobkiewicz, and serves approximately 40,000 residents of the City of Issaquah in King County, alongside local businesses, visitors, and intergovernmental partners. The city delivers the standard portfolio of municipal services through more than 30 departments and divisions, including Police, Fire, Parks & Community Services, Public Works (engineering, streets, water, sewer, stormwater), Community Planning & Development, Finance, Human Resources, Municipal Court, Economic Development, Sustainability, and Human Services, supported by facilities such as City Hall, the Community Center, Julius Boehm Pool, Pickering Barn, and the Senior Center.

Its core technology footprint is built on a CivicPlus-powered web platform, a Geocortex Essentials GIS viewer integrated with WSDOT traffic camera feeds for real-time road conditions, and standard permitting, utility billing, and public records management systems, with published data dashboards covering community, climate, performance, economic development, and solid waste metrics. Revenue is generated through six primary streams: property taxes, utility billing for water/sewer/stormwater, Business and Occupation (B&O) taxes on local businesses, permit and licensing fees (building, land use, fire, business licenses), Parks & Recreation fees for programs and facility rentals, and intergovernmental revenues from King County, the State of Washington, and federal sources. Pricing models vary by stream: utility billing is monthly and usage-based, building permits are unit-priced by project valuation and type, and recreation passes operate on a subscription cadence, with all fee schedules publicly disclosed through the city's website.

Name

City of Issaquah

Legal name

City of Issaquah

Website

https://issaquahwa.gov

Company type

Public

Founded year

1899

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Issaquah is a Washington State municipal government incorporated in 1899, serving approximately 40,000 residents through 30+ departments delivering public safety, utilities, permitting, parks and recreation, planning, and sustainability services, funded by property taxes, utility billing, B&O taxes, permits, and intergovernmental revenues.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive and Legislative Offices, Combined (92114), Administration of Air and Water Resource and Solid Waste Management Programs (924110), Water, Sewage and Other Systems (2213), Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (9241)

SIC

Services-Management Services (8741), Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Utility billing
• Building permits
• Parks recreation
• Public safety

Headquarters

HQ city

Issaquah

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Taxes: Primary revenue source from residential and commercial property taxation within the city limits
2. Utility Billing Revenue: Revenue from water, sewer, and storm water services provided to residents and businesses
3. Business Taxes (B&O): Business and Occupation tax collected from businesses operating within the city
4. Permit and Fee Revenue: Fees collected for building permits, land use permits, fire permits, and various city licenses
5. Parks and Recreation Fees: Revenue from recreation programs, pool passes, facility rentals including Pickering Barn, and community center activities
6. Intergovernmental Revenue: Funds received from King County, State of Washington, and federal government for various programs and services

Pricing tiers

Distribution channels3 records

Marketing channels6 records

Core offering

City of Issaquah is a municipal government that delivers a comprehensive portfolio of public services to residents, businesses, and visitors within city limits. Its core services include utility billing (water, sewer, stormwater), building and land use permitting and licensing, community planning and development, parks and recreation programs and facilities, police and municipal court services, public works infrastructure maintenance, emergency preparedness, sustainability programs, economic development assistance, human services, and arts and culture initiatives.

Product overview

City of Issaquah operates a comprehensive municipal government platform delivered primarily through its CivicPlus-powered website. The city's service portfolio includes utility billing, community planning and development, parks and recreation facilities (Julius Boehm Pool, Community Center, Pickering Barn, Tibbetts Valley Park), police department services with body-worn cameras, municipal court, public works (streets, water, sewer, stormwater), emergency preparedness, sustainability initiatives including LEED Gold certification, economic development services, human services, arts and culture programs, and real-time traffic camera information. The city also produces the Buzz Podcast and maintains a Notify Me notification system. Key digital infrastructure includes the Traffic Cams GIS viewer using Geocortex Essentials and multiple data dashboards for community metrics.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Billing Online utility billing system providing water, sewer, and stormwater service to residents and businesses with rates information, payment options, and billing help.
• Permits & Licensing Permitting services covering building permits (commercial, multifamily, single family, duplex), electrical, mechanical, plumbing, solar panel, tree, sign, land use, fire, and special use permits for property owners, contractors, and developers.
• Community Planning & Development Services Planning, zoning, code enforcement, development agreements, land use permits, and property information services for property owners, developers, and residents navigating land use regulations.
• Parks & Recreation City parks, trails, and recreation facilities including Tibbetts Valley Park, Julius Boehm Pool, the Community Center, Pickering Barn event venue, Senior Center, and recreational programs such as S.T.E.A.M. camps and adaptive recreation for residents and visitors.
• Police Department Services Law enforcement services including patrol, records requests, background checks, vacation house checks, online reporting, collision reports, crime mapping, and community programs such as Block Watch and Paws on Patrol for Issaquah residents and the public.
• Municipal Court Municipal court services including Community Court, virtual court appearances, payment of fines, jury duty, and wedding officiant services for city residents and the public.
• Emergency Preparedness Emergency management services including disaster kit preparation, wildfire evacuation planning, neighborhood mapping, power outage information, and the CERT volunteer program for Issaquah residents.
• Sustainability Programs Environmental initiatives including the Climate Action Plan, LEED for Cities Gold Certification, Clean Buildings Incentive Program, electric vehicle charging infrastructure, solar panel installations, and waste reduction programs for residents and businesses.
• Economic Development Services Business assistance programs, commercial properties listings, workforce development, shop local initiatives, and sustainable business guidance for local businesses, entrepreneurs, and prospective commercial tenants.
• Public Works Services Engineering, streets maintenance, stormwater management, water and sewer utility operations, traffic signals, snow plowing, and flood preparedness for Issaquah residents and businesses.
• Human Services Social services including the homeless outreach program, housing assistance, utility discounts for seniors, food bank support, and inclusive community programs for vulnerable residents.
• Arts & Culture Programs Public art installations, Arts Commission, Historic Landmarks designation, Issaquah Creative District, and the Art Wrapped Utility Box program, originally launched in 2015, supporting arts and culture for residents and visitors.
• Traffic Cameras Real-time traffic camera system displaying road conditions across Central Issaquah, North Issaquah, Issaquah Highlands, Issaquah Valley, Olde Town, and I-90 corridors via a Geocortex-powered GIS viewer for the public.

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Four partnerships are on record, tiered regional and local.

• King CountyregionalOthersIntergovernmental partnership for regional services including emergency management, public health, and regional planning initiatives
• State of WashingtonregionalOthersState agency partnerships including Washington State Department of Transportation for infrastructure projects and WSDOT Title VI compliance
• Issaquah School DistrictlocalOthersLocal education partnership for school facilities, joint use agreements, and community education programs
• RecologyregionalOthersWaste collection services partnership - announced new all-electric waste collection vehicles as first in the region

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Redmond: Eastside King County city with overlapping municipal functions including utility billing, community development, parks, and police — serves a comparable suburban population in the same regional labor and housing market.
• City of Bothell: North King / South Snohomish County city operating the same core municipal services, with a similar mix of residential and commercial revenue streams and active sustainability programs.
• City of Renton: Larger King County city operating a full municipal service portfolio including utilities (water/sewer/stormwater), permitting, parks, and police — directly comparable operating structure and funding mix.
• City of Bellevue: Adjacent King County city of comparable size on the Seattle metro's east side, offering the same suite of municipal services (utility billing, permits, parks, public safety, sustainability programs) to a similar high-income suburban resident base.
• City of Sammamish: Adjacent suburban King County city with similar resident profile and operating model — delivers utility, permitting, parks, and public-safety services to a comparable population.
• City of Snoqualmie: King County city east of Issaquah, providing a similar set of municipal services (utilities, permits, parks, public safety) to a smaller but comparable suburban population in the same regional economy.
• City of Mercer Island: Eastside King County city of similar population size and demographic profile, providing a comparable suite of municipal services to a residential community with limited commercial base.
• City of Kirkland: King County neighbor of similar size and demographic profile, operating the same core municipal services (public works, parks, permitting, sustainability) with an active focus on climate action and community engagement.

Others

• CivicPlus: Municipal-government technology vendor whose web platform powers the City of Issaquah's website — a key infrastructure supplier rather than a direct peer, but useful comparable for benchmarking municipal digital service offerings.

Broad incumbents

• Tyler Technologies: Large incumbent vendor of municipal software (ERP, permitting, utility billing, public safety) widely used by U.S. cities — provides context for the technology stack that comparable cities like Issaquah may license or migrate to.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cityofissaquah
• YouTubeyoutube.com/cityofissaquah
• Facebookfacebook.com/cityofissaquah
• Instagraminstagram.com/cityofissaquah
• LinkedInlinkedin.com/company/city-of-issaquah

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Issaquah