What New Plumbing Solutions does

New Plumbing Solutions (NPS) is a privately held Australian plumbing and civil infrastructure services firm founded in 2009 and headquartered in Northcote, Victoria. The company operates through four service divisions — Plumbing Maintenance, Civil & Trenchless Works, Water Metering, and New Connections — delivering reactive and preventative plumbing services, trenchless infrastructure rehabilitation, large-scale meter installation and replacement, and new water/sewer connection works. NPS serves primarily Australian government water utilities as a preferred supplier (Yarra Valley Water, Gippsland Water, Goulburn Valley Water, Coliban Water, South East Water) and has expanded into commercial and institutional segments including the MCG, Victorian University, and Arts Centre Melbourne. The company describes itself as Australia's largest specialised water metering installation and maintenance practitioner, with cumulative project scale including 40,000+ meter replacements under its 20-year Gippsland Water partnership.

NPS operates an integrated technology stack centred on its proprietary BridgIoT digital operations platform, which links scheduling, job tracking, inventory, reporting, and field mobility, and integrates with client asset management systems via API. Field operations are supported by a custom NPS Mobile App and the AroFlo enterprise job/inventory management system, enabling paperless workflows, GPS tracking, and contract-specific mobile content delivery. The company also partners with Edapp for mobile learning management, Greenfleet for fleet carbon offsetting, and SUEZ and CTS (Concrete Technology Solutions) for specialised metering and trenchless delivery capabilities.

The business model is contract-driven and quote-based, with multi-year preferred-supplier arrangements and dedicated service phone lines by category (Plumbing & Maintenance, New Connections, Metering) plus 24/7 emergency response. NPS holds integrated certifications to AS/NZS ISO 45001, ISO 9001, and ISO 14001, plus Live Sewer accreditation and certified backflow prevention plumbers — credentials that function as a regulatory moat for government tenders. Distribution is direct, via 13 field offices across Victoria, Queensland, Western Australia, and New South Wales, with self-described AFR Fast 100 rankings in 2020 (#20) and 2021 (#79) and consecutive Victorian Training Awards for apprentice development.

Name

New Plumbing Solutions

Legal name

New Plumbing Solutions

Website

https://newplumbing.com.au

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

New Plumbing Solutions is an Australian privately held plumbing and civil infrastructure services firm that delivers plumbing maintenance, trenchless works, water metering, and new connections primarily to government water authorities across Victoria, Queensland, Western Australia, and New South Wales.

Ownership category

akta.pro rank

Product category

Plumbing Infrastructure Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Water and Sewer Line and Related Structures Construction (23711)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industries

Water Management, Leak Detection & Smart Plumbing (HSAPAPAL), Plumbing & Utility Systems (Potable/Non-Potable Water, Sanitary, Storm, Sewage Lift) (EUAEAFAF)

Keywords

• Plumbing services
• Water infrastructure
• Trenchless technology
• Water metering
• Civil plumbing

Headquarters

HQ city

Northcote

HQ country

Australia

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Plumbing Maintenance Services: Reactive and preventative maintenance services for plumbing infrastructure including 24/7 emergency response, compliance testing and calibration services for government and commercial clients.
2. Civil & Trenchless Works: Sewer construction, pipe relining, Smartlock repairs, and civil plumbing works for water and sewerage infrastructure. Includes live sewer accredited contracting.
3. Water Metering Services: Installation and maintenance of water meters for water authorities including digital metering, meter fleet maintenance, compliance testing, and specialist services like magflow meters and backflow prevention.
4. New Connections: Complete water connection services including under-pressure tappings, dry tappings, metering, fire services, and property service constructions for commercial, industrial and domestic markets.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

New Plumbing Solutions is a Victorian plumbing infrastructure services provider delivering four integrated service lines: Plumbing Maintenance, Civil & Trenchless works, Water Metering, and New Connections. The company serves government water authorities (Yarra Valley Water, Gippsland Water, Goulburn Valley Water, Coliban Water, South East Water), municipal councils, and commercial clients (e.g., MCG, Victorian University) across Australia. NPS operates proprietary digital platforms—BridgIoT and the in-house NPS App—alongside integrated field service technology to manage operations, scheduling, and customer engagement.

Product overview

New Plumbing Solutions operates as a unified platform with four core service divisions (Plumbing Maintenance, Civil & Trenchless, Water Metering, and New Connections) supported by proprietary technology infrastructure. The technology stack consists of BridgIoT as the central digital operations hub, AroFlo for enterprise job/inventory management, and a custom NPS App for field staff. The company positions itself at the forefront of industry innovation, leveraging technology to deliver real-time data, GPS tracking, and integrated customer systems.

Differentiator

Problem solved

Functional benefit

Brands

• NPS App: Customised mobile application developed in-house for field operations, including plumbing regulations, standards, staff qualifications, contract-specific information, safety information, and push notification capability.
• BridgIoT
• AroFlo

Products and services

• Plumbing Maintenance Ongoing plumbing maintenance services for water authorities, councils, and commercial clients, covering routine and reactive plumbing work across Victoria. Includes 24/7 emergency response capability.
• Civil & Trenchless Civil and trenchless plumbing infrastructure services for water authorities and councils, encompassing underground works, pipe installation, and trenchless rehabilitation technologies to minimize surface disruption.
• Water Metering Water metering services for Victorian water authorities, including metering installations, replacements, and digital data management supported by NPS's cloud-based metering platform.
• New Connections New water connection services for water authorities, councils, and developers, handling end-to-end connection of new properties and developments to water infrastructure networks.
• BridgIoT Proprietary digital platform built by New Plumbing Solutions that digitizes customer engagement and field operations for water infrastructure services, integrating telemetry and customer-facing workflows.
• NPS App In-house mobile application developed by NPS to enable customers to engage with NPS's plumbing and water services digitally.

Quantifiable outcome

• 94% of clients are satisfied with NPS
• +8 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core, minor and flagship.

• CTS (Concrete Technology Solutions)coreStrategic or Co-development PartnerCTS partnered with NPS for the Aquastop installation project. CTS provided specialised Aquastop technology - a pressurised pipeline isolation device enabling non-invasive works on live water mains without system shutdown. This partnership enabled NPS to deliver critical infrastructure upgrades with zero service disruption.
• SUEZcoreStrategic or Co-development PartnerSUEZ is a project partner working with NPS on digital meter rollout programs. NPS and SUEZ collaborated on the Mansfield and Wandong/Heathcote Junction project, switching over 11,700 analogue meters to digital ones. SUEZ brings utility management expertise while NPS provides field installation capabilities.
• GreenfleetminorOthersGreenfleet partnership offsets carbon emissions associated with NPS's entire vehicle fleet. Part of NPS's commitment to environmental sustainability and carbon neutral operations. NPS head office is also carbon neutral through energy efficiency measures.
• Gippsland WaterflagshipStrategic or Co-development Partner20-year platinum service relationship delivering plumbing, metering and new connections to Gippsland Water and their 70,000+ customers. Partnership has delivered 40,000 water meter replacements and 3,000 new connections. Deep cultural and technical alignment enabling optimal outcomes for both parties.
• Water Corporations (YVW, GWW, Coliban Water, SEW)coreChannel Partner/ Reseller/ DistributorNPS operates as a preferred supplier/contractor to major water authorities including Yarra Valley Water, Goulburn Valley Water, Coliban Water, and South East Water. Providing metering, plumbing maintenance, and new connections services under contract.

Scale indicators22 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zinfra: Specialist utility infrastructure services contractor (owned by APA Group) providing design, construction, operations and maintenance for water, gas and electricity networks in Australia. Comparable in scope of utility infrastructure services and government/authority customer base.
• Service Stream Limited: ASX-listed Australian infrastructure services company with a dedicated Utilities division delivering water metering, maintenance and civil works for water authorities. Directly comparable to NPS in target customers, service lines and contract model, but at materially larger national scale.
• Ventia: ASX-listed infrastructure services provider with a Utilities sector that delivers water and wastewater network maintenance, metering and field services across Australia and New Zealand. Closest large-cap public peer to NPS given shared end markets and preferred-supplier contract structure.
• Trility: Australian water and wastewater services company providing operations, maintenance and infrastructure delivery for municipal and industrial water authorities. Highly comparable end customers and contract types to NPS, with a focus on long-term operating partnerships.
• Interflow: Australian-owned specialist in pipeline rehabilitation and trenchless technology for water and sewer networks, including relining, CIPP and no-dig repairs. Directly comparable to NPS's Civil & Trenchless division on technology, customer type and use cases.
• Abergeldie Complex Infrastructure: Australian civil contractor specialising in water and wastewater infrastructure for utilities, councils and developers. Comparable to NPS on water infrastructure construction and rehabilitation work, particularly new connections and pipeline delivery.
• Suez (Australia & New Zealand): Multinational water and waste management services group with Australian operations covering water network management, metering and recycling. Already a project partner of NPS on digital meter rollouts; comparable in services offered and customer profile.

Broad incumbents

• Downer EDI: Large ASX-listed infrastructure contractor with a Utilities business line delivering water, wastewater and energy services. Highly comparable service overlap with NPS but operates at much larger scale across transport, utilities and facilities.
• Veolia Australia & New Zealand: Multinational environmental services group operating water and wastewater services for Australian utilities and councils. Comparable end customers and service overlap with NPS, but part of a much broader global portfolio rather than a specialist metering/maintenance contractor.
• CPB Contractors (CIMIC Group): Major ASX-listed (via CIMIC Group) civil engineering contractor delivering water infrastructure, pipelines and utility construction across Australia. Overlaps with NPS on civil & trenchless and new connections work, but at significantly larger project scale and as part of a diversified construction group.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights1 record

Customer concentration

• Facebookfacebook.com/NPSnewplumbingsolutions
• Instagraminstagram.com/newplumbingsolutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Plumbing Solutions