Telefonix Voice & Data / Systems Supported Ltd

What Telefonix Voice & Data / Systems Supported Ltd does

Telefonix Voice & Data Ltd is a UK private limited company (Company Reg 04351046) headquartered in Camberley/Farnham, Surrey, operating as a value-added reseller and systems integrator for Avaya business communications. The company specialises in the Avaya IP Office platform — most notably the IP 500 hybrid IP telephone system — and positions itself as the Avaya SME Expert in the UK, with a stated footprint spanning SMBs (up to 50 users) through to mid-market and enterprise deployments (500+ users). Around the core IP Office platform, Telefonix delivers an extensive module catalogue including Voicemail Pro, embedded voicemail, auto attendant, One-X Mobile/Portal, Contact Store call recording, Cytrack and Zeacom contact-centre suites, CRM integrations (Salesforce, SAP, Microsoft Dynamics, ACT!), Scopia video conferencing, WiFi/DECT wireless, and reporting tools (Xima, TIM Plus, Customer Call Reporter). The portfolio is completed by connectivity services (SIP trunking, ISDN30/ISDN2, FTTC, leased lines, MPLS) and broader IT integration services (CCTV, security, network design, managed datacentres, disaster recovery, anti-virus, Microsoft Small Business Server). Named customers include Honda, Rightmove, O'Reilly, and an unnamed large UK loan company.

The business model blends one-time hardware/software bundle sales (£1,900-£30,000 for 5-200 user configurations) with recurring support contracts (Bronze, Silver, Gold, Platinum tiers) and subscription-style 3-year payment plans, supplemented by connectivity and professional services revenue (installation, migration from legacy Nortel/Panasonic/Alcatel/Aastra/BT Meridian/Siemens/Ericsson systems, training). Go-to-market is direct-only with no channel resellers — field sales for enterprise/mid-market and inside sales for SMB — supported by a Try & Buy 1-month trial programme that is unique in the UK Avaya channel. Distribution is exclusively UK-domestic with stated opportunistic reach into Europe and EMEA. Strategic technology partnerships centre on Avaya (Business Partner and SME Expert), Microsoft (Small Business specialist), Zeacom (first full IP Office partner in UK), and VMWare, with a discontinued Mitel relationship (January 2012). The company has raised no external funding and remains founder/management-owned under Managing Director Mike Kirby.

Name

Telefonix Voice & Data / Systems Supported Ltd

Legal name

Telefonix Voice & Data Ltd

Website

https://telefonix.co.uk

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Telefonix Voice & Data is a UK-based Avaya SME Expert reseller and systems integrator selling Avaya IP Office phone systems, contact-centre modules, and IT integration services to SMB through enterprise customers across Britain.

Ownership category

akta.pro rank

Product category

Business Phone Systems

NAICS

Telecommunications (517), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM)

Keywords

• Business phone systems
• IP telephony solutions
• Unified communications services
• Avaya IP Office reseller
• VoIP and SIP trunking

Headquarters

HQ city

Farnham

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Phone System Sales: Sale of Avaya IP Office hardware bundles, handsets, and peripherals. Products are offered as bundled packages (system + phones + installation + support) at fixed prices ranging from £1,900 (5-user) to £30,000 (200-user). Also available via 0% financing or leasing.
2. Support and Maintenance Contracts: Four-tiered support packages (Bronze, Silver, Gold, Platinum) for both phone systems and IT/network support. Telefonix offers 24/7, 365-day support coverage. Includes Avaya Software Assurance for software upgrades.
3. Connectivity and Line Services: SIP trunks, ISDN30, ISDN2, business data packages (FTTC, ADSL2+, SDSL, MPLS, Leased Lines), and call packages. Provides lines and minutes bundled with phone systems, including a SIP offer of 5000 free bundled 01/02/03 minutes per month plus 2000 mobile minutes.
4. Professional Services: Installation, site survey, system configuration, migration from legacy systems (Nortel, Panasonic, Alcatel, Aastra, BT Meridian, BT Norstar, Lucent InDEX, Siemens, Ericsson), and training services. Free installation subject to satisfactory site survey.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Telefonix Voice & Data is a UK-based Avaya Business Partner and Avaya SME Expert that sells, installs, and supports Avaya IP Office phone systems (notably the IP 500 platform) along with associated connectivity (SIP trunks, ISDN, FTTC, leased lines) and IT integration services for businesses ranging from small offices to 500+ user enterprises. The company bundles hardware, software modules, professional installation, and tiered 24/7 support contracts, supplemented by migration services from legacy Nortel, Panasonic, Alcatel, and other platforms.

Product overview

Telefonix Voice & Data is a telecommunications and IT solutions provider specializing in Avaya IP Office phone systems for small to enterprise businesses. The product portfolio centers on Avaya IP Office IP 500 as the flagship hybrid IP telephony platform, supported by Avaya Communication Manager and Server Edition for larger deployments. The offering follows a platform-plus-modules architecture where the core IP Office system is complemented by extensive add-on modules including Voicemail Pro, Auto Attendant, One-X Mobile/Portal clients, Video Conferencing (Scopia), Contact Centre solutions (Customer Call Reporter, Cytrack, Zeacom), CRM integrations (Salesforce, SAP, Microsoft Dynamics, ACT!), call recording (Contact Store), reporting (Xima, TIM), and wireless mobility solutions (WiFi/DECT phones). Connectivity services including SIP trunking, ISDN30/ISDN2, FTTC, leased lines, and MPLS are offered alongside comprehensive IT integration services (network design, security, data centres, CCTV, disaster recovery). Support tiers range from Bronze to Platinum, and the company provides migration services from competitor platforms with financial incentives.

Differentiator

Problem solved

Functional benefit

Products and services

• Avaya IP Office IP 500 Flagship hybrid IP telephone system for small and medium businesses supporting up to 384 users; combines voice, messaging, conferencing and unified communications in a single platform. Sold as bundled packages sized from 5 to 200+ users.
• Avaya Communication Manager Enterprise-grade voice communications platform for larger organizations requiring advanced features and scalability beyond IP Office.
• Avaya Server Edition Server-based unified communications solution for enterprise deployments with distributed locations, supporting VMware virtualization.
• Avaya Communication Manager Express Integrated communications solution for mid-market businesses.
• Avaya IP Office IP 406/412 Phone Systems Mid-range IP Office systems for growing businesses with advanced telephony capabilities.
• Small Business Phone Systems (6-20 Users) Entry-level bundled phone systems for small offices including 6, 10, 14 and 20 user configurations in digital or IP variants, supplied with embedded voicemail and mobile twinning.
• SIP Trunking Services SIP trunk connectivity services for IP Office and other platforms, with bundled minutes (5,000 free 01/02/03 minutes plus 2,000 mobile minutes per month) on a time-limited offer.
• ISDN30 Digital ISDN30 lines for 8+ user business phone systems, providing 8-30 channels per connection for larger offices.
• ISDN2 Digital ISDN2 lines for 2-8 user offices, providing 2-channel digital connectivity.
• FTTC / ADSL2+ Broadband Superfast fibre broadband and ADSL2+ connectivity for voice and data services.
• Leased Lines & MPLS Dedicated leased line connectivity and MPLS networking for multi-site businesses.
• SDSL Symmetric DSL connectivity for businesses requiring equal upload and download speeds.
• Phone System Support Packages (Bronze, Silver, Gold, Platinum) Tiered support contracts for Avaya phone systems offering 24/7/365 availability, maintenance, Avaya Software Assurance and SLA-backed response options.
• IT & Network Support IT infrastructure support services covering Windows Server, MS Exchange, networking and general IT maintenance.
• IT Security Services IT security solutions including antivirus, antispam, web filtering and data security services.
• Network Design & Installation Network infrastructure design, CAT5 cabling and installation services.
• Managed Datacentres Data centre hosting and management services including virtual servers and VMware solutions.
• CCTV Systems CCTV security camera systems for business premises.
• Disaster Recovery Business continuity and disaster recovery planning services.
• Avaya IP Office Try & Buy Programme One-month free trial of Avaya IP Office IP 500 with no obligation to purchase, unique among UK Avaya resellers.
• Phone System Migration Services Migration and upgrade services from competing platforms (Nortel, Panasonic, Alcatel, Aastra, BT Meridian, BT Norstar, Lucent InDEX, Siemens, Ericsson) to Avaya IP Office with discount and rebate incentives.
• Zeacom Contact Centre Suite Third-party contact centre software integrated with Avaya IP Office providing CTI, presence and comprehensive contact centre functionality for SME markets.

Quantifiable outcome

• Avaya IP Office crowned 'Best Buy' in What to Buy for Business 2009 Telephone System Awards (gold star for quality, feature abundance, ease of use, and value for money for small business)
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• Avaya (post-Nortel acquisition)coreChannel Partner/ Reseller/ Distributor · 1 February 2010Following Avaya's acquisition of Nortel's enterprise solutions business (July 2009), Avaya planned to converge Nortel customers (BT Meridian, BT Norstar, BT BCM) into the Avaya IP Office portfolio. Telefonix offers migration discounts for existing Nortel phone system users transitioning to Avaya IP 500.
• AvayacoreChannel Partner/ Reseller/ DistributorTelefonix is an Avaya Business Partner and Avaya SME Expert. The company's primary specialty is Avaya IP Office phone systems. They are the only Avaya reseller in the UK offering a Try & Buy trial. They also carry Avaya Communication Manager and Avaya Server Edition and were present at the Avaya roadmap reveal for Nortel products.
• MicrosoftcoreTechnology or IntegrationTelefonix is a Microsoft Small Business specialist, integrating Microsoft solutions (Small Business Server, MS Exchange, Windows Server) into their converged voice and data offerings.
• ZeacomflagshipStrategic or Co-development PartnerTelefonix became the first full Zeacom IP Office partner in the UK. They bring clients high technical proficiency, 12-year IP Office platform understanding, and use Zeacom's contact centre suite (IP Office Contact Centre & Call Centre) to deliver comprehensive solutions. The combination provides enterprise-level metrics through fine granularity reporting tools.
• Mitel (discontinued)minorChannel Partner/ Reseller/ DistributorTelefonix was an accredited Mitel business partner, offering the Mitel 3300 phone system (scalable to 1400 endpoints). As of January 2012, Telefonix and Mitel parted company and they no longer carry Mitel products, deepening their specialisation in Avaya IP500 instead.
• VMWarecoreTechnology or IntegrationTelefonix integrates VMWare virtualisation solutions (VMWare Server, virtual servers, blade servers) into enterprise IT infrastructure offerings. VMWare is recommended for network switches and hosting services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths7 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TelefonixUK
• LinkedInlinkedin.com/groups?home=&gid=4725658&goback=%2Enmp_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=NUS_UNIU_SHARE-grpName
• Facebookfacebook.com/telefonixvoiceanddata

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telefonix Voice & Data / Systems Supported Ltd