Anglia Care Trust
Anglia Care Trust is a UK registered charity providing integrated housing, community safety, advice and guidance, and health and support services across Suffolk, Norfolk, and Essex, serving vulnerable individuals through a 101-250 person staff and 250+ volunteer workforce funded largely by grants and donations.
- Company typePrivate
- Founded2004
- HeadquartersIpswich, United Kingdom
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Anglia Care Trust does
Anglia Care Trust (ACT) is a registered charity and company limited by guarantee (Charity No: 299049; Company No: 2223103) that has operated since 1968 as a multi-service provider of housing, community safety, advice and guidance, and health and support services across Suffolk, Norfolk, and Essex. The organisation delivers four integrated service categories: housing (Housing First, temporary housing, satellite domestic abuse accommodation, refugee housing, rough sleeper outreach, and landlord liaison); community safety (domestic abuse outreach, accommodation triage, community mediation, independent visiting, and mentoring); advice and guidance (money, welfare and debt advice, appropriate adult services, women's wellbeing, community outreach, and SEND mediation); and health and support (drug and alcohol recovery outreach, community connectors, STARS, supported discharge, and dual diagnosis). Its flagship crisis asset is the 24/7 Suffolk Domestic Abuse Helpline. ACT serves vulnerable individuals and families experiencing housing instability, domestic abuse, financial hardship, special educational needs, mental ill-health, and substance misuse.
ACT has no proprietary technology platform; it operates as a traditional charity using standard case management tools, a Wix-hosted website with online referral, donation and rent payment functionality, and a 'View Site Discreetly' privacy mode for survivors. Its revenue model is grant-and-donation-led: recurring grants and public health contracts (e.g., Public Health Suffolk for the Health Inequalities project), individual and corporate donations including an Empowerment Fund raffle (£260+ raised at Anglia Business Exhibition 2026), monthly rent and service charge payments from housing tenants via an online debit card portal, and minor income from room hire and fundraising events. Go-to-market is community-led via referrals from local authorities, police, NHS, and partner charities, supplemented by direct-to-consumer outreach through community events (Suffolk Show, First Light Festival, Port of Felixstowe), earned media (BBC Radio Suffolk), organic social channels, and corporate partnerships. The organisation employs 101-250 staff with deep tenure (14 staff with 10+ years; CEO Jane with 20 years) and mobilises 250+ volunteer roles contributing 30,000+ hours annually, equivalent to 15 full-time staff. It holds Investors in People, Investors in Diversity (valid to May 2026), Inclusive Employer, Advice Quality Standard, and Suffolk Carbon Charter accreditations.
Anglia Care Trust firmographics
Firmographics- Name
- Anglia Care Trust
- Legal name
- Anglia Care Trust
- Website
- https://angliacaretrust.org.uk
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Anglia Care Trust is a UK registered charity providing integrated housing, community safety, advice and guidance, and health and support services across Suffolk, Norfolk, and Essex, serving vulnerable individuals through a 101-250 person staff and 250+ volunteer workforce funded largely by grants and donations.
- Ownership category
- akta.pro rank
Anglia Care Trust industry classification
Industry- Product category
- Community Social Services
- NAICS
- Community Housing Services (62422), Other Individual and Family Services (624190), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
- akta.pro secondary industries
- Domestic Violence & Abuse Support Services (BPAGAEAD), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)
Keywords
Where Anglia Care Trust is headquartered
LocationHeadquarters
- HQ city
- Ipswich
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Anglia Care Trust business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Grants and Public Funding: ACT receives grant funding from public bodies including Public Health Suffolk to deliver specific programmes such as the Health Inequalities project in Ipswich.
- Donations and Fundraising: ACT receives donations from individuals and businesses. The Empowerment Fund raffle at Anglia Business Exhibition raised over £260. The Suffolk Show donated tickets for service users. Corporate partnerships (e.g., Charity of the Year Partner at Anglia Business Exhibition) generate fundraising income.
- Rent and Service Charge Payments: ACT collects rent and service charge payments from tenants in its housing properties. Payments are accepted via online payment form (debit card only for rent/service charges).
- Room Hire: ACT offers room hire facilities as an additional revenue stream.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free services funded by grants and donations for eligible individuals |
| Subscription | Monthly | Rent and Service Charge payments for housing tenants |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Anglia Care Trust product offering
Product offeringCore offering
Anglia Care Trust is a UK registered charity that delivers an integrated portfolio of community services across Suffolk, Norfolk and Essex, organised into four categories: Housing Services (Housing First, temporary housing, refugee housing, rough sleeper outreach), Community Safety Services (24/7 Suffolk Domestic Abuse Helpline, outreach, mediation, mentoring, independent visiting), Advice and Guidance Services (money/welfare/debt advice, Appropriate Adult Service, women's wellbeing, SEND mediation), and Health and Support Services (Drug & Alcohol Recovery Outreach with Turning Point and Iceni, Community Connectors, STARS, supported hospital discharge, dual diagnosis). All services are delivered free at the point of use to qualifying vulnerable individuals and funded through grants, donations and tenant rent/service charges.
Product overview
Anglia Care Trust (ACT) is a multi-service charity operating as a unified service portfolio rather than a platform-plus-modules architecture. The organization provides four main service categories: Housing (helping people keep a roof over their heads), Community Safety (helping people stay safe), Advice and Guidance (helping people be heard), and Health and Support (helping people with health and wellbeing). Key named services include the Suffolk Domestic Abuse Helpline, Money Advice Service, Community Connectors, Drug and Alcohol Recovery Outreach (in partnership with Turning Point and Iceni), Appropriate Adult Service, SEND Mediation, and Refugee Housing. The charity also operates volunteering programmes with over 250 roles, an Empowerment Fund for service user support, and online payment facilities for tenants. All services are integrated through case management and referral processes, with the organization primarily serving Suffolk, Norfolk, and Essex.
Differentiator
Problem solved
Functional benefit
Products and services
- Housing Services
- Community Safety Services
- Advice and Guidance Services
- Health and Support Services
- Suffolk Domestic Abuse Helpline
- Money Advice Service
- Community Connectors Service
- Drug and Alcohol Recovery Outreach Service
- Appropriate Adult Service
- SEND Mediation Service
- Refugee Housing Service
- Independent Visiting Service
- Room Hire
Quantifiable outcome
- Volunteers contributed over 30,000 hours in one year, equivalent to 15 full-time staff
- +3 more outcomes
Companies that use Anglia Care Trust
Customer profileNamed customers4 records
Ideal customer profiles5 records
Anglia Care Trust technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Anglia Care Trust partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Turning PointcoreACT works in partnership with Turning Point to deliver the Suffolk Drug and Alcohol Recovery Outreach Service. The partnership combines ACT's housing and support infrastructure with Turning Point's specialist substance misuse expertise. Joint team away days are held at Venue 16 in Ipswich. Turning Point also delivers the Affected Others Service for family members impacted by someone else's substance use. ACT refers service users to Turning Point's detox, recovery programme and peer mentor opportunities.
- IcenicoreIceni partners with ACT and Turning Point in the Suffolk Drug and Alcohol Service. The three organisations collaborate at community events (e.g., Suffolk Show, First Light Festival) and through joint partnership away days to align service delivery.
- Public Health SuffolkcorePublic Health Suffolk funds ACT's Health Inequalities project which plans and runs community events in Ipswich to reduce health inequalities, raise awareness of local health services, encourage engagement with holistic wellbeing approaches, and reduce social isolation among Ipswich residents.
- West Suffolk CollegeminorWest Suffolk College's Apprenticeship Team supported Katy Leech through her Level 3 Business Administration Apprenticeship final assessments. ACT values staff development through apprenticeships.
- Suffolk ShowminorThe Suffolk Show generously donated tickets for ACT service users to attend, enabling community engagement and social inclusion through the Service User Engagement Programme.
- Green Light TrustminorGreen Light Trust attended ACT's health inequalities community events in Ipswich, speaking to service users about available support services. Some service users subsequently enrolled on Green Light Trust courses.
- Realise FuturesminorRealise Futures attended ACT's health inequalities events and provides employment and training services that some ACT service users have been supported to access. Service users can enrol on college courses through this partnership.
- Suffolk WellbeingminorSuffolk Wellbeing participated in ACT's community events. ACT staff support service users with referrals to Suffolk Wellbeing for 1-2-1 mental health and wellbeing support.
- The Geek Retreat (Ipswich)minorThe Geek Retreat in Ipswich provides a community venue for ACT's health inequalities project events. Many service users who attended events now independently visit the venue regularly, using it as a community hub.
- Port of FelixstoweminorPort of Felixstowe hosts health and wellbeing events where ACT promotes its services and volunteering opportunities. ACT participated in the Be Well Bus at the Port's Health and Wellbeing Fair during Mental Health Awareness Week.
- Jimmy's FarmminorJimmy's Farm hosted ACT's health inequalities day trip for service users, providing a therapeutic outdoor experience. Service users fed animals and enjoyed photography opportunities.
- Lush IpswichminorLush Ipswich hosted ACT service users for a bubble bar making activity as part of health inequalities community events, providing a creative and social experience.
- Anglia Business ExhibitionminorACT was Charity of the Year Partner at the Anglia Business Exhibition 2026, raising awareness among local businesses and hosting an Empowerment Fund raffle that raised over £260.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Anglia Care Trust competitors and assessment
Company assessmentDirect peers
- St Mungo's: UK charity supporting people experiencing homelessness and rough sleeping through housing, outreach, and recovery services. Directly comparable to ACT's Housing First, temporary housing, and rough sleeper outreach programmes, with similar wraparound support models.
- Women's Aid: UK federation of domestic abuse services delivering refuge accommodation, outreach, and helpline support. Directly comparable to ACT's domestic abuse outreach and satellite accommodation services, particularly as a peer helpline operator.
- Centrepoint: UK charity supporting homeless young people through housing, health, and advice services. Comparable to ACT in the multi-service housing-plus-support model, with particular overlap on Independent Visiting and youth-facing services.
- Turning Point: National UK social enterprise providing drug and alcohol recovery, mental health, and learning disability services. Turning Point is both a direct peer and an active strategic partner of ACT in the Suffolk Drug and Alcohol Service, with overlapping service lines and beneficiary populations.
- Refuge: National UK charity providing specialist support for women and children experiencing domestic abuse, including refuge accommodation and the National Domestic Abuse Helpline. Directly comparable to ACT's Suffolk Domestic Abuse Helpline and satellite domestic abuse accommodation services.
Broad incumbents
- Crisis UK: National UK charity working to end homelessness through housing, education, and employment support. A broader incumbent to ACT's Housing First, rough sleeper outreach, and supported housing programmes, with comparable service philosophy but national scale.
- Catch22: UK social business delivering services across education, employability, justice, and social care. Comparable to ACT in multi-service delivery and public-sector contract model, with broader national reach across social services categories.
- Shelter: National UK housing and homelessness charity providing advice, campaigning, and support services. A broader incumbent to ACT's housing services and money/welfare/debt advice work, with significant overlap in housing advice but national rather than regional scope.
Regional players
- Suffolk Family Carers: Suffolk-based charity supporting unpaid family carers with information, advocacy, and wellbeing services. Regional peer to ACT in the East of England with overlap in advice, advocacy, and community-based support for vulnerable populations.
- Norfolk Community Law Service: Norfolk-based charity providing free legal advice on welfare benefits, debt, housing, and employment. Regional peer to ACT's money, welfare, and debt advice service, operating in one of ACT's core geographies.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Anglia Care Trust social profiles
Digital presenceAnglia Care Trust financial estimates
Financial estimateRevenue estimate
Valuation estimate
Anglia Care Trust leadership team
Management profileNumber of profiles
Profiles7 records
Anglia Care Trust funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Anglia Care Trust M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Anglia Care Trust
What does Anglia Care Trust do?
Anglia Care Trust is a UK registered charity that delivers an integrated portfolio of community services across Suffolk, Norfolk and Essex, organised into four categories: Housing Services (Housing First, temporary housing, refugee housing, rough sleeper outreach), Community Safety Services (24/7 Suffolk Domestic Abuse Helpline, outreach, mediation, mentoring, independent visiting), Advice and Guidance Services (money/welfare/debt advice, Appropriate Adult Service, women's wellbeing, SEND mediation), and Health and Support Services (Drug & Alcohol Recovery Outreach with Turning Point and Iceni, Community Connectors, STARS, supported hospital discharge, dual diagnosis). All services are delivered free at the point of use to qualifying vulnerable individuals and funded through grants, donations and tenant rent/service charges.
Is Anglia Care Trust a public or private company?
Anglia Care Trust is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Anglia Care Trust founded?
Anglia Care Trust was founded in 2004. It employs 101 to 250 people.
Where is Anglia Care Trust based?
Anglia Care Trust is headquartered in Ipswich, United Kingdom, in the Europe region.
How does Anglia Care Trust make money?
Four revenue lines are on record. Grants and Public Funding is the primary driver. The others are donations and Fundraising, rent and Service Charge Payments and room Hire.
Who are Anglia Care Trust's main competitors?
Direct peers on record are St Mungo's, Women's Aid, Centrepoint, Turning Point and Refuge. Broad incumbents are Crisis UK, Catch22 and Shelter. Regional players are Suffolk Family Carers and Norfolk Community Law Service.
Does Anglia Care Trust have an API?
No public API is recorded for Anglia Care Trust.
What industry is Anglia Care Trust in?
Anglia Care Trust's product category is Community Social Services. Its primary akta.pro industry code is BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts), with a secondary code of BPAGAEAD, Domestic Violence & Abuse Support Services. Its NAICS code is 62422 and its SIC code is 8300.