What DOMPLUS GROUPE does

DOMPLUS Groupe is a French B2B2C social-intermediation company founded in 2000 and headquartered in Eybens (Grenoble area), operating through a multi-brand group structure comprising DHOMPLUS, BAZILE, HABILITIS, CARE EXPERIENCE, LIMITE, and the IT Maison / Présence Plus subsidiary. The company delivers human and digital accompaniment services across four life domains — daily life, professional activity, health, and aging — to public and private organizations and their beneficiaries (employees, insured members, mutualist members, public-sector agents, and citizens). Its proprietary 'Diagnostic Situationnel 360°' methodology identifies hidden fragilities beyond expressed needs, and Présence Plus adds IoT-based preventive home monitoring using motion sensors for elderly and vulnerable users. Services are delivered remotely via telephone, digital channels, and trained life counselors.

Commercially, DOMPLUS operates on subscription/recurring B2B contracts with three primary client segments: social-protection organizations (mutuals, insurers, pension funds), private enterprises (e.g., Coopérative U), and the French public sector (e.g., MNFCT, Solidarm). The company claims reach to 15+ million end beneficiaries through 100,000+ relay structures covering metropolitan France. Ownership is concentrated among five shareholders, four of whom (PRO BTP, IRCEM, AG2R LA MONDIALE, MACIF) are themselves major social-protection institutions, blurring the line between equity stakeholder and customer. Reported 2019 revenue across the six group entities was €17.6M; cumulative investment of €8M was deployed over 2017–2019 to support digital transformation, with no more recent revenue disclosure available. The founder-led era ended in February 2023 with a leadership succession to Eric Grolleau.

Name

DOMPLUS GROUPE

Legal name

DOMPLUS Groupe

Website

https://www.domplus-groupe.fr

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

DOMPLUS Groupe is a French B2B2C social-intermediation firm that delivers human and digital life-journey accompaniment (health, daily life, work, aging) to mutuals, insurers, public-sector bodies, and large enterprises serving 15+ million beneficiaries in France.

Ownership category

akta.pro rank

Product category

Social Intermediation Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industry

Onboarding, Offboarding & Employee Lifecycle Administration (BPACAHAL)

Keywords

• Social intermediation services
• Remote life accompaniment
• Teleassistance for seniors
• Employee benefits support
• Administrative concierge services

Headquarters

HQ city

Eybens

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. B2B2C Service Contracts: DOMPLUS Groupe generates revenue through service contracts with organizations (mutuals, insurance companies, public institutions, enterprises) who provide accompaniment services to their beneficiaries. The company serves as an intermediary, connecting people to their rights and providing support across life events.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

DOMPLUS GROUPE provides remote social intermediation and life-journey accompaniment services on a B2B2C basis to public and private organizations (mutuals, insurers, public sector bodies, large enterprises), which then deliver these services to their beneficiaries (members, insured persons, employees, public servants). Core offerings include human and digital accompaniment for daily life, health, professional, and family challenges, plus specialized services such as personal concierge, preventive home monitoring, administrative support for vulnerable persons, and care-based organizational consulting.

Product overview

DOMPLUS GROUPE is a social intermediation company that operates as a multi-brand platform offering human and digital accompaniment services for life events. The portfolio includes DHOMPLUS as the core intermediation service, BAZILE as a mobile virtual network operator with teleassistance features, HABILITIS for administrative support of vulnerable persons, CARE EXPERIENCE for organizational ethics consulting, and LIMITE for responsible communication services. The company also offers proprietary services including L'Assistant Personnel (personal concierge) and Présence Plus (preventive home monitoring). The ecosystem serves approximately 15 million beneficiaries through telephone, digital, and human channels, focusing on social, health, professional, and personal life challenges.

Differentiator

Problem solved

Functional benefit

Brands

• LIMITE: Strategic consulting and responsible communication agency on general interest topics
• Présence Plus
• Assistant Personnel
• DOMPLUS Fonction Publique
• DHOMPLUS
• BAZILE
• CARE EXPERIENCE
• HABILITIS

Products and services

• DHOMPLUS Human and digital accompaniment of life paths covering health, social, professional, personal, and family domains. Provides advice and intermediation services to help beneficiaries navigate complex situations. The core service offering of the group.
• BAZILE Mobile virtual network operator offering subscription plans that include access to a personal assistant for facilitating daily life for subscribers, particularly seniors. Provides teleassistance and concierge services.
• HABILITIS

Quantifiable outcome

• 50% of social fragilities stem from non-recourse to rights - DOMPLUS addresses this gap through intermediation
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered important, minor and core.

• Ville de Nancy / Nancy EntraidantsimportantStrategic or Co-development Partner · 1 January 2022First project of the 'Fonds de Dotation Priorité à la Personne' foundation - a service to accompany caregivers in the city of Nancy, combining municipal resources with DOMPLUS expertise.
• Alliance Com ResponsableminorGTM or Marketing Partner · 1 January 2022LIMITE subsidiary joined Solicom, Smart Agence and by agency to create the Alliance Com Responsable for responsible communication initiatives.
• Action LogementimportantStrategic or Co-development Partner · 1 January 2021Strategic partnership to facilitate employee life management, combining housing support services with broader life journey accompaniment.
• Université Grenoble Alpes (UGA)importantStrategic or Co-development Partner · 1 January 2019Strategic partnership to develop e-health and personalized medicine, combining academic research capabilities with DOMPLUS practical experience in accompaniment and data analysis.
• Groupe Hospitalier ELSANimportantStrategic or Co-development Partner · 1 January 2019Launched 'Mon Conseiller ELSAN+' service - a personalized, human and digital accompaniment service for patients, combining hospital care with life journey support.
• IT Maison (Présence Plus)coreTechnology or Integration · 1 January 2017Subsidiary created by DOMPLUS Groupe to develop Présence Plus - an innovative preventive home monitoring service using motion sensors to analyze living habits and trigger alerts, developed in partnership with PRO BTP.
• Association Cœur de GazellesminorOthers · 1 January 2017Charitable partnership supporting the Rallye Aïcha des Gazelles medical caravan in Morocco. DOMPLUS funded purchase of 25 wheelchairs for distribution to local populations.
• FIDH (Fédération Internationale des Droits de l'Homme)minorOthers · 1 January 2017DOMPLUS engagement with the global human rights movement, aligning their 'Priorité à la Personne' philosophy with universal human rights principles.

Scale indicators7 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Filassistance International: French teleassistance and social services intermediary providing 24/7 personal assistance and accompaniment to insurance, mutual and bank clients. Directly comparable in B2B2C model, beneficiary scope and service catalogue (rights access, daily-life assistance, life-event support).
• Bluelinea: French-listed teleassistance and connected health services provider for seniors and vulnerable persons, including home monitoring sensors comparable to DOMPLUS's Présence Plus offering. Overlapping product set, customer base (mutuals, insurers, public sector) and remote-care delivery model.
• Solucia Protection: French social protection services subsidiary serving mutuals, insurers and corporates with health, social and disability accompaniment. Comparable in intermediation between individuals and fragmented social/insurance systems, with similar mutual-channel go-to-market.

Broad incumbents

• IMA (Inter Mutuelles Assistance): Largest French mutual assistance group providing 24/7 teleassistance, road and home assistance to mutual member-clients. Comparable as a large incumbent operating the same B2B2C intermediation model for the French mutualist ecosystem, but with much broader scope and scale.
• Europ Assistance (Allianz Partners): Global assistance and insurance services provider offering travel, health, home and concierge assistance. Comparable as a broader incumbent delivering remote human-driven accompaniment services to insurance and corporate clients, including employee assistance programs similar to DOMPLUS's offerings.
• APRIL Group: French insurance broker and services group with health, protection and assistance offerings distributed through partners including mutuals and corporates. Comparable in serving the French social protection ecosystem via partnership-based distribution and white-label services.
• Harmonie Mutuelle (Groupe Vyv): Major French mutual health insurer within Groupe Vyv, offering member services including social accompaniment and senior support. Comparable both as a potential client and as an adjacent provider of life-journey support services to mutual members in France.
• Klesia: French social protection group for retirement, health, prévoyance and services, serving corporate and individual clients. Comparable as a social protection institution with overlapping member-accompanagement needs, and a potential shareholder/partner archetype similar to PRO BTP and AG2R LA MONDIALE.
• Sodexo Benefits & Rewards Services: Global provider of employee benefits and engagement services including quality-of-life, well-being and concierge offerings for corporate clients. Comparable in delivering remote employee accompaniment and life-event support services to large enterprises and public-sector employers.

Regional players

• Tunstall Healthcare (France): UK-headquartered teleassistance and telecare provider with French operations delivering remote monitoring and personal assistance services for seniors. Comparable in technology-enabled senior accompaniment and teleassistance, particularly versus Présence Plus, but focused on hardware-led rather than human-intermediation-led model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/domplus_groupe
• LinkedInlinkedin.com/company/domplusgroupeprioritealapersonne

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DOMPLUS GROUPE