CITIPOST

What CITIPOST does

CITIPOST is a regional private postal and mail service provider headquartered in Hannover, Germany, founded in 1998 and operating as a subsidiary of MADSACK Mediengruppe. The company is licensed under German postal law to operate as a private postal competitor to Deutsche Post AG, with a delivery network spanning more than 10 cities across Lower Saxony — including Bielefeld, Bremen, Göttingen, Hannover, Oldenburg, and Osnabrück — supported by a courier base of over 600. Its Hannover hub processes up to 70,000 shipments per day, and the company serves more than 600 business customers across verticals including energy, banking, automotive, government, healthcare, insurance, media, real estate, and legal services.

CITIPOST's product portfolio spans the full B2B mail value chain: letter and parcel delivery, franking, Infopost (advertising mail), Postzustellungsauftrag (special delivery), Hybridpost and document services, retail stamps, transport/logistics services, and mail forwarding and storage. The technology backbone consists of the CodX PostOffice software platform (partnered with CodX Software AG since 2013) for workflow and customer management, complemented by a Service Point Partner network that extends retail access without proportional capex. ISO 9001:2015 and ISO 14001:2015 certifications, obtained via DEKRA, support quality and environmental positioning.

The business model is volume- and relationship-driven: CITIPOST monetizes through transaction fees on mail and parcel delivery, franking, and advertising mail, complemented by subscription-style mail forwarding services (notably free commercial mail forwarding introduced January 2023). Pricing is positioned roughly 20% below Deutsche Post AG, and the company's go-to-market is concentrated in regional B2B accounts served through multi-product bundling and monthly billing. A GLS partnership extends parcel delivery reach, while the Service Point Partner channel broadens pickup and drop-off coverage across Lower Saxony.

Name

CITIPOST

Legal name

CITIPOST GmbH

Website

https://citipost.de

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

CITIPOST is a Hannover-based, MADSACK-owned regional private postal operator licensed under German postal law, serving 600+ B2B customers across 10+ Lower Saxony cities with letter, parcel, franking, Infopost, and document services via a 600+ courier network.

Ownership category

akta.pro rank

Product category

Postal & Logistics Services

NAICS

Postal Service (491), Direct Mail Advertising (541860), Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210), Services-Direct Mail Advertising Services (7331)

akta.pro primary industry

Domestic Parcel Post / Ground Parcels (TLAAAAAB)

akta.pro secondary industries

Post Office Network & Retail Counter Services (TLAAAAAF), Direct Mail / Marketing Mail & Bulk Mail Services (TLAAAAAJ), Addressing, Change-of-Address & Mail Forwarding (TLAAAAAI), Mailroom & Package/Parcel Management Services (BPABAEAB)

Keywords

• Postal delivery services
• Letter mail delivery
• Parcel delivery services
• Advertising mail services
• Mail forwarding services

Headquarters

HQ city

Hanover

HQ country

Germany

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Letter and Package Delivery: Core postal delivery services for letters, registered mail (Einschreiben), and packages with pickup, sorting, franking, transport and delivery to recipients.
2. Frankierung (Franking Services): Mail franking services for customers, including consolidation services and handling of Deutsche Post postage for customers.
3. Infopost (Advertising Mail): Bulk advertising mail services with cost advantages through consolidation.
4. Postzustellungsauftrag (Delivery Order): Special delivery services including PZA (nachweispflichtige Sendungen) for documented deliveries.
5. Hybridpost/Dokumentenservices: Document services including printing, kuvertieren (enveloping), and lettershop services.
6. Briefmarken (Stamps): Sale of CITIPOST stamps for private customers through service points and online shop.
7. Transportdienstleistungen: Transport services for additional logistics needs.
8. Nachsende- und Lagerungsaufträge: Forwarding and storage services for mail redirection.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

CITIPOST is a regional private postal service provider in Germany that picks up, sorts, franks, transports, and delivers business mail including letters, registered mail (Einschreiben), advertising mail (Infopost), and packages. The company also offers value-added document services (printing, enveloping, lettershop, Hybridpost), special delivery-to-addressee services (PZA), and consumer-facing offerings (stamps, mail forwarding, mail storage). Services are delivered via a modern mail processing center in Hannover and a courier network of 600+ delivery personnel across Lower Saxony.

Product overview

CITIPOST operates as a regional private postal service provider in Germany, competing with Deutsche Post AG. The company offers a comprehensive postal and logistics portfolio organized around core mail delivery services (letters, registered mail, advertising mail, parcels, and special delivery options) complemented by value-added services including printing/enveloping, transport logistics, and lettershop operations for business customers. Consumer-facing offerings include stamps, mail forwarding, and storage services through a network of Service Points. The company processes up to 70,000 shipments daily in its Hannover mail center, delivered by over 600 couriers across Germany, and maintains ISO 9001:2015 and ISO 14001:2015 certifications for quality and environmental management.

Differentiator

Problem solved

Functional benefit

Products and services

• Letters and Registered Mail (Briefe und Einschreiben) Standard letter mail delivery and registered mail (Einschreiben) services with delivery confirmation and proof-of-delivery options, offered to both business and private customers across Germany.
• Franking Services (Frankierung) Mail franking services for business customers to prepay and process outgoing business mail, including consolidation services and handling of Deutsche Post postage for unfranked mail.
• Infopost (Advertising Mail) Advertising mail service for promotional and marketing materials, processed as bulk advertising mail (dialogpost) with cost advantages through CITIPOST's consolidation services.
• Package Delivery (Pakete) Parcel delivery services for packages, with shipments handled through the GLS (General Logistics Systems) Germany partnership network.
• Postvertriebsstück (Publication Distribution) Mail order item and publication distribution service for periodicals, catalogs, and similar distributed items requiring postal delivery.
• Postzustellungsauftrag (PZA) Special delivery-to-addressee-only service ensuring mail is delivered exclusively to the named recipient with documented proof of delivery, designed for legally sensitive or certified mail requirements.
• Hybridpost / Document Services Digital-to-physical document services combining electronic submission with physical mail delivery, including professional printing, enveloping (kuvertieren), and lettershop preparation for business customers.
• Lettershop Services (Lettershop Dienstleistungen) Full-service lettershop operations including mail preparation, sorting, bundling, printing, and enveloping for high-volume business mail processing needs.
• Stamps (Briefmarken) Retail CITIPOST stamps available for purchase by private customers through Service Point Partner locations and the online shop at shop.citipost.de.
• Mail Forwarding (Nachsendeauftrag) Mail forwarding service that redirects postal items to a new address for a specified subscription period (3, 6, 12, or 24 months), priced from €9.90 to €26.90.
• Mail Storage (Lagerungsauftrag) Mail storage service holding postal items for customers during periods of absence, available for later retrieval or subsequent forwarding.

Quantifiable outcome

• Up to 20% cost savings compared to Deutsche Post AG for business mail
• +3 more outcomes

Named customers11 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• CodX Software AGcoreTechnology or Integration · 24 August 2013Technology partner providing CodX PostOffice software for digital capture of shipment information, address management, customer data, and sorting processes. Long-standing partnership providing complete demo systems for trade show exhibitions.
• MADSACK MediengruppecoreStrategic or Co-development PartnerParent media group providing brand association, cross-selling opportunities through regional newspaper and media network, and shared delivery infrastructure. CITIPOST benefits from MADSACK's established logistics network and distribution channels.
• DEKRA Certification GmbHcoreOthersIndependent certification body providing ISO 9001:2015 and ISO 14001:2015 quality and environmental management certifications, as well as specific DEKRA certification for quality management standards.
• Climate PartnerminorOthersEnvironmental certification partnership for climate-neutral delivery services, allowing CITIPOST to market delivery services with climate compensation.
• Deutsche Post AGminorOthersCompetitor and occasional partner for consolidation services; CITIPOST acts as intermediary for unfranked mail requiring Deutsche Post postage, and uses Deutsche Post for deliveries outside own network.
• General Logistics Systems Germany GmbH & Co. OHG (GLS)minorOthersPartner for package delivery services; GLS handles package shipments under separate terms and conditions.
• Service Point PartnerscoreChannel Partner/ Reseller/ DistributorNetwork of local businesses (gas stations, kiosks, retail stores, newspapers) serving as physical access points for stamp sales, mail drop-off, and customer service. Includes partners like Stadtmarketing Burgdorf, PHR, and local sports clubs.
• Kooperationspartner (Cooperation Partners)minorChannel Partner/ Reseller/ DistributorLocal business partners including Stadtmarketing Burgdorf and other regional organizations that cooperate on local delivery and marketing initiatives.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PIN Mail AG: German private alternative postal operator offering letter mail and direct mail services, licensed under PostG. Operates as a direct private-sector alternative to Deutsche Post in the same regulatory and product category as CITIPOST.
• Mail Alliance GmbH: Network of private German postal operators providing nationwide delivery through inter-provider cooperation. Operates the same private postal license model as CITIPOST and competes for the same price-sensitive B2B customers.
• IDS GmbH (Internationaler Direktmarketing Service): German direct mail and unaddressed mail distribution provider serving advertising mail and printed matter markets directly comparable to CITIPOST's Infopost and Postvertriebsstück services.

Broad incumbents

• Hermes Germany (Otto Group): German parcel and fulfilment provider part of the Otto Group, competing for e-commerce and B2B parcel volumes comparable to CITIPOST's Pakete service line.
• FedEx Germany: International express and logistics provider operating in Germany for B2B document and parcel delivery, competing with CITIPOST in the time-sensitive and certified-delivery customer segments.
• General Logistics Systems (GLS) Germany: Parcel delivery provider and current CITIPOST partner for package services. Comparable as a Germany-focused parcel/logistics alternative with similar B2B customer overlap.
• UPS Germany: Global express carrier with significant German operations serving B2B shipping, documents, and parcels — overlapping with CITIPOST's registered mail, express, and time-sensitive delivery services for enterprise customers.
• DPD Deutschland GmbH: Major German parcel courier and part of GeoPost/DPDgroup, competing in B2B parcel and direct delivery segments that overlap with CITIPOST's Pakete offering via GLS partnership.
• Deutsche Post AG (DHL Group): Germany's dominant universal postal service provider and CITIPOST's primary competitor. Deutsche Post offers letter, parcel, and express services nationally with full PostG-mandated infrastructure; CITIPOST directly competes on price and service quality in Lower Saxony.

Regional players

• Sandd (PostNL) Germany operations: PostNL's German unaddressed mail operations (formerly Sandd) provide alternative delivery for advertising mail and printed matter — comparable to CITIPOST's Infopost advertising mail line though primarily operating outside Lower Saxony.

Market position

Strengths4 records

Weaknesses3 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/citipostgmbh
• LinkedInlinkedin.com/company/citipost-gmbh/?originalSubdomain=de
• Instagraminstagram.com/citiposthannover

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITIPOST