What ImageWare does

ImageWare AG is a privately held, owner-managed Swiss system house specializing in Enterprise Content Management (ECM), founded in 1994 and headquartered in Ittigen near Bern. The company builds solutions on the OpenText eDOCS platform, complementing it with an in-house suite of more than twenty proprietary add-on modules — including CaseViewer, Connect, Convert, DocImport, DocExport, ISS (digital signing with eIDAS/ZertES-compliant qualified timestamps), eDAM, PropertyConnector, DMCMD, Thumbnail Generator/Viewer, RM, and a WFA suite for Kofax Capture workflow agents — that extend eDOCS functionality for document viewing, conversion, import/export, access management, MS Office integration, and Swiss digital signature workflows. ImageWare also integrates with Hyland AnyDoc, Kofax Capture, Kodak Alaris scanners, iManage, NetDocuments, Microsoft SharePoint/Dynamics/Salesforce, and multiple database platforms.

The company generates revenue through three primary streams: professional services (consulting, system engineering, custom software development, training, and multi-tier support), licensing of its proprietary add-on components and custom software built on .NET, Java, and SQL, and recurring support and maintenance contracts. Pricing is quote-based, structured as time-and-materials (with or without cost ceilings) or fixed-price, with 30-day payment terms and annual Swiss consumer-price-index adjustments. ImageWare serves more than 100 enterprise customers — primarily Swiss cantonal and federal government agencies (Kanton Luzern with 80M+ documents and 700+ users, Kanton Graubünden, Kanton Bern, Billag), alongside media/broadcasting (Admeira, UEFA), legal (Froriep), and large enterprise references (Credit Suisse, Swisscom, SCOR) — delivered through a direct enterprise sales motion and a selective technology partner channel, with more than 20 projects completed annually and customer relationships extending back over two decades.

Name

ImageWare

Legal name

ImageWare AG

Website

https://imageware.ch

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

ImageWare AG is a privately held, owner-managed Swiss ECM specialist that implements and extends OpenText eDOCS with over 20 proprietary add-on modules, serving 100+ enterprise and government customers in Switzerland across public administration, media, legal, and large-enterprise verticals through services, licensing, and recurring support contracts.

Ownership category

akta.pro rank

Product category

Enterprise Content Management (ECM)

NAICS

Software Publishers (513210), Software Publishers (51321), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Enterprise Content Management (ECM) Suites (HDAEAGAB)

akta.pro secondary industries

Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), E-Signature & Digital Transaction Management (DTM) (HDAEAGAF), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Content Governance, Compliance, Retention & eDiscovery (HDAEAGAJ)

Keywords

• Enterprise content management
• Document management systems
• Records management software
• Business process automation
• Document scanning capture

Headquarters

HQ city

Zollikofen

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Consulting, system engineering, software development, training, and support services provided to enterprise clients. Services include feasibility studies, ECM consulting, needs analysis, project management, solution implementation, and customer training programs.
2. Software Licensing and Customization: Proprietary add-on components for OpenText eDOCS and related platforms. Custom software development using .NET, Java, SQL for specific integration requirements. Components include CaseViewer, Connect, Convert, DocImport, DocExport, ISS, and other specialized tools.
3. Support and Maintenance Contracts: Ongoing support services including 2nd and 3rd level support, online support and ticketing, remote helpdesk, case management with manufacturers, and onsite support. Maintenance contracts provide long-term investment protection with software updates and solution adaptations.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

ImageWare AG designs, implements, and supports Enterprise Content Management (ECM) solutions based on the OpenText eDOCS platform, supplemented by more than 20 proprietary add-on modules and custom software development. The portfolio spans Document Management, Scanning & Data Capture, Business Process Management, Records Management, and Office Automation, complemented by consulting, software development, system engineering, training, and ongoing support services.

Product overview

ImageWare is an OpenText eDOCS-focused ECM solution provider offering a modular platform architecture built around OpenText eDOCS as the core document management system, complemented by over 20 proprietary add-on modules and integration tools. The product portfolio consists of five core solution areas (Document Management, Scanning & Data Capture, Business Process Management, Records Management, Office Automation), supported by professional services (Consulting, Software Development, System Engineering, Training, Support). The proprietary add-on modules (CaseViewer, Connect, Convert, DocImport, DocExport, ISS, Attach, PropertyConnector, DMCMD, Thumbnail Generator, ThumbnailViewer, RM, eDAM, Deckblatt, DB Import, FileWatcher, MailAsPDF, Managementkonsole, Kofax Export Connector, KLN, and WFA components) extend eDOCS functionality for specialized use cases including document viewing, conversion, import/export, digital signing, and workflow integration. The company also integrates with complementary platforms including Hyland AnyDoc, Kofax Capture, Microsoft Office/SharePoint/Dynamics/Salesforce, and various database systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Document Management Central Enterprise Content Management solution for organizing documents from creation through management to archival, with centralized, redundancy-free storage and company-wide access. Targeted at organizations needing unified document management across departments.
• Scanning & Data Capture Document digitization and automated data extraction solutions for converting paper documents and electronic sources into system-ready data with automatic routing to target systems. Combines Kodak Alaris scanners with Hyland AnyDoc/Kofax Capture extraction software.
• Business Process Management Electronic workflow design, optimization, and control solutions including routing, speech recognition, process simulation, form recognition, and capacity management for business process automation.
• Records Management Electronic records management for compliance, archival, and audit control with configurable retention policies and government-compliant record keeping. Supports legally compliant document lifecycle management.
• Office Automation Document generation and template management solutions for enterprise-wide corporate design enforcement with semi-automated document creation and centralized template administration.
• Consulting Strategic ECM consulting services including feasibility studies, needs analysis, project reviews, and strategy development for enterprise content management initiatives.
• Software Development Custom software development services for specialized requirements including interfaces to special applications, new developments, and optimization of existing solutions, using .NET, Java, SQL, and other languages.
• System Engineering System integration services from requirements analysis through solution development to successful data migration, including new component setup and integration into existing system landscapes.
• Training Comprehensive training programs including Administrator BASIC and ADVANCED courses, Train-the-Trainer, End-User Training, and Refresher Training for ongoing knowledge maintenance of ECM solutions.
• Support Technical support including 2nd and 3rd level support, online ticketing, remote helpdesk via WebEx or TeamViewer, manufacturer case management, and onsite support for ImageWare and OpenText solutions.
• CaseViewer Optimized, needs-tailored dossier and document viewing solution that enables comparison of various documents and simplified case management within business applications. Supports annotations without modifying originals.
• Connect Integration bridge between specialist applications and OpenText eDOCS DM. Documents edited in specialist applications are managed in the background within the DM system, with REST and SOAP/WCF web service interfaces.
• Convert Web service for converting arbitrary documents to PDF format. Supports all PDF and PDF/A types, watermarking, and digital signatures, with XML-based job definitions.
• DocImport Bulk document import solution for integrating large volumes of documents into OpenText eDOCS DM with automated synchronization, metadata enrichment, and digital signature capabilities.
• DocExport Selective document export from eDOCS with various selection methods, directory structuring by metadata, and validation options for downstream business processes.
• ISS (ImageWare Sign Service) Server-based digital signing solution with qualified timestamps for electronic signatures and seals compliant with eIDAS regulations and Swiss ZertES. Supports Swisscom AIS, SwissSign, and digicert/Quovadis Sealsign.
• PropertyConnector Transparent communication bridge between Microsoft Office applications (Word, Excel, PowerPoint, Visio) and OpenText eDOCS DM, enabling direct profile mask editing and data exchange.
• eDAM (eDOCS Document Access Management) eDOCS Document Access Management for creating access permissions for eDOCS documents using predefined rules with event-based regulation for document protection and monitoring.
• RM (Records Management) Dossier management functions within OpenText eDOCS DM client with simplified interface for dossier-responsible end users, enabling filing officers to create and manage records via file plan management.
• Thumbnail Generator Automated thumbnail generation for arbitrary documents in eDOCS, supporting all common document and image formats including MS Office, PDF, and image files.
• ThumbnailViewer

Quantifiable outcome

• Up to 40% increase in productivity through improved document management
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

Feature14 records

Partnerships

15 partnerships are on record, tiered core and secondary.

• OpenTextcoreTechnology or IntegrationOpenText is a leading provider of enterprise software in the Enterprise Content Management (ECM) space. ImageWare is a certified OpenText partner with extensive experience in the eDOCS environment. The partnership provides the core platform for ImageWare's ECM solutions, complemented by proprietary add-on components developed by ImageWare.
• Kodak AlariscoreTechnology or IntegrationKodak Alaris is a leading provider of document scanners, service and support services, and software for capturing and managing information. ImageWare implements Kodak scanner solutions combined with their scanning and data capture software.
• HylandcoreTechnology or IntegrationHyland Software is a worldwide leading software manufacturer of Enterprise Content & Information Management solutions. ImageWare is certified in the 'Input Management AnyDoc by Hyland' area.
• iManagesecondaryTechnology or IntegrationiManage is a leading provider of document management and collaboration solutions for law firms, legal departments, and other professional service firms such as financial service providers.
• Co-FlosecondaryTechnology or IntegrationCo-Flo creates transparency and efficiency in business processes and supports specialists in the areas of law, compliance, and risk management.
• WertheimsecondaryTechnology or IntegrationWertheim Global Solutions is the leading provider of Content Management optimization software for organizations working in an OpenText application environment.
• LiterasecondaryTechnology or IntegrationLitera transforms the way legal teams of all sizes perfect documents, conduct business, and manage cases.
• OfficeatworksecondaryTechnology or IntegrationOfficeatwork is recognized as the market leader in Enterprise Document Creation.
• UltimussecondaryTechnology or IntegrationUltimus is the pioneer among Business Process Management (BPM) software providers.
• SwisscomsecondaryTechnology or IntegrationSwisscom is the leading telecommunications and one of the leading IT companies in Switzerland.
• CloudoffixsecondaryTechnology or IntegrationCloudOfix is the world's first low-code 'Total Experience' platform that unifies all business processes in a single intelligent ecosystem.
• NetDocumentssecondaryTechnology or IntegrationIntelligent DMS that does more than just organize and secure documents, with automation capabilities.
• AnaquasecondaryTechnology or IntegrationProvider of Enterprise Content Management solutions and Microsoft Gold Certified ISV Partner.
• Tungsten AutomationsecondaryTechnology or IntegrationLeading provider of Smart Process Applications for business-critical First Mile with capabilities for document processing and automation.
• YubiqsecondaryTechnology or IntegrationStrategic partner in the area of integrated ECM solutions in ERP environments such as SAP and MS Dynamics.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• DocuWare GmbH: Cloud-first ECM/DMS vendor with strong DACH presence and global installed base, selling through a partner channel. Comparable to ImageWare as a competing ECM vendor whose products are increasingly chosen over OpenText-based stacks in the Swiss mid-market.
• Hyland Software: Large US-based ECM/content services vendor (parent of AnyDoc and Nuxeo), competing in the same enterprise document management space ImageWare addresses. ImageWare is itself a Hyland/AnyDoc partner, so the relationship is both collaborative and competitive depending on the opportunity.
• iManage: Cloud DMS vendor focused on legal, professional services, and regulated industries. ImageWare is a partner but iManage increasingly competes with OpenText eDOCS-based stacks for the same legal and enterprise DMS opportunities in Switzerland.
• d.velop AG: German ECM/DMS vendor offering a broad enterprise content management suite for document management, archiving, and workflow. Comparable to ImageWare as a DACH ECM vendor, though it sells a full proprietary stack rather than specializing in OpenText partner integrations.
• ELO Digital Office GmbH: Established German ECM vendor providing document management, records management, and business process solutions across DACH. Comparable to ImageWare as a long-standing DACH ECM player serving public administration and regulated industries.

Direct peers

• Allgeier SE: German IT services and software group with a dedicated Enterprise Content Management division serving enterprise customers across DACH. Directly comparable to ImageWare as a regional ECM integrator with consulting, customization, and proprietary extensions for major ECM platforms.
• Ceyoniq AG: Germany-based ECM software vendor and consultancy focused on information lifecycle management, document management, and records management for mid-market and enterprise. Comparable as a DACH ECM specialist competing for similar enterprise and public-sector business.
• msg systems AG: Germany-based IT consulting and software firm with significant ECM, document management, and content services practices serving regulated industries. Directly comparable to ImageWare as a large-scale European ECM consulting and integration house with proprietary solutions layered on third-party platforms.
• SII Group (formerly SII Switzerland): European IT services and engineering firm with a strong Swiss footprint, providing ECM consulting, application management, and digital transformation services to enterprise and public-sector clients — directly comparable to ImageWare as a multi-vertical ECM/DMS integrator in Switzerland.

Others

• OpenText Corporation: Global ECM platform vendor whose eDOCS product is the foundation of ImageWare's entire solution portfolio. Not a direct competitor in services, but ImageWare's value proposition is tightly coupled to OpenText's platform strategy and partner economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/imageware
• LinkedInlinkedin.com/company/imageware-ag

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ImageWare