Pemerintah Kabupaten Serang

What Pemerintah Kabupaten Serang does

Pemerintah Kabupaten Serang is a local government entity (pemerintah daerah) and sovereign administrative authority of Serang Regency in Banten Province, Indonesia, tracing its formal establishment to the coronation of Pangeran Sabakingking and Pangeran Hasanuddin at Keraton Surosowan on October 8, 1526. The entity operates as the executive branch of regional government under an elected Bupati (currently Ratu Rachmatuzakiyah, inaugurated 2024) and Wakil Bupati (Muhammad Najib Hamas), with a Secretary of Region (Sekda) coordinating administrative functions. It delivers essential public services across 29 kecamatan (sub-districts) and 326 villages, with no commercial revenue model — funding flows entirely through the regional budget (APBD) sourced from central government transfers (DAU, DAK, DID), local taxes (PAD), regional retributions, and BUMD income from Perumda Tirta Albantani (the regional water utility).

Its service portfolio spans healthcare through a network of 32 puskesmas (community health centers) and 28 integrated health posts, civil registration via Disdukcapil, education through Dindikbud, transportation via Dishub, labor services via Disnakertrans, social assistance programs, disaster management through BPBD, and economic development initiatives supporting 50,000+ registered UMKM. The technology stack comprises integrated government information systems (SPPD, SIMPEG, SIADPEG, SIMPEL, SIMPDL, SIPD, KRISNA, MYSAPK), an e-procurement platform (LPSE), the Serbadigi public service catalog offering 100+ digital services, the Katalog Layanan Aparatur for 100+ internal services, a PPID transparency portal, a Telegram bot for citizen inquiries, and a community satisfaction survey system (SKM) publishing IKM indices across 45 agencies.

The go-to-market is direct service delivery through physical kecamatan and village offices, integrated service malls (Mall Pelayanan Publik), mobile units (planned SPAM Mobile for water access in drought-affected Pontang, Tirtayasa, Tanara areas), and digital self-service portals. Strategic partnerships include infrastructure collaboration with the Indonesian Army (Kodim 0602/Serang) under the national Jembatan Perintis Garuda program (11 bridges planned), international cooperation with Gyeongju City, South Korea for water systems, university community service programs (Universitas Bina Bangsa deploying 940 students across 47 villages), and engagement with BMKG for climate data and Hiswana Migas for CSR-supported UMKM programs. Public satisfaction scores (IKM) range from 77 to 99 across surveyed agencies, with Puskesmas Mancak achieving the highest score of 99.23.

Name

Pemerintah Kabupaten Serang

Legal name

Pemerintah Kabupaten Serang

Website

https://serangkab.go.id

Company type

Private

Founded year

1938

Operating status

Operating

Headcount range

251–500 employees

Short description

Pemerintah Kabupaten Serang is a local government entity in Banten Province, Indonesia, delivering essential public services — healthcare, civil registration, education, infrastructure, and water supply — to approximately 1.6 million residents across 29 sub-districts and 326 villages, funded through the regional budget rather than commercial revenue.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Other General Government Support (921190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Public administration services
• Local government services
• Community healthcare services
• Civil registration services
• Regional water utility

Headquarters

HQ city

Serang

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Pendapatan Asli Daerah (PAD): Local government revenue from local taxes, retributions, and fees including restaurant tax, entertainment tax, billboard tax, parking tax, groundwater extraction, and various service fees.
2. APBD (Anggaran Pendapatan dan Belanja Daerah): Regional government budget funded by central government transfers (DAU, DAK, DID), local taxes, and regional Retributions. Documented through LKPD audits and IPKD (Indeks Pengelolaan Keuangan Daerah) reporting.
3. BUMD Revenue (Perumda Tirta Albantani): Revenue from regional-owned enterprises, primarily Perumda Tirta Albantani providing water services, generating income through water supply connections and services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Pemerintah Kabupaten Serang is the local government of Serang Regency in Banten Province, Indonesia, delivering essential public services to residents across 29 sub-districts and 326 villages. Its core offerings include primary healthcare through 32 puskesmas, civil registration and administrative licensing via Disdukcapil, education services through Dindikbud, clean water supply through Perumda Tirta Albantani, infrastructure development (roads and bridges), disaster management via BPBD, MSME empowerment, and social protection programs — all accessible via the digital portal serangkab.go.id and on-the-ground government offices.

Product overview

Pemerintah Kabupaten Serang operates a comprehensive digital government ecosystem centered on its official portal (serangkab.go.id) which serves as the main gateway for public services. The platform integrates multiple modules including public service catalogs (Katalog Layanan Publik via Serbadigi with 100+ services), aparatur service catalogs (SIMPEG, SIPD, LPSE systems), community satisfaction surveys (SKM), public information portals (PPID), regional financial dashboards (IPKD), and a network of 31 puskesmas health centers and 29 kecamatan sub-portals. The system also includes a Telegram bot for citizen communications and digital integration with government e-procurement systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Portal Resmi Kabupaten Serang (serangkab.go.id)
• Katalog Layanan Publik (Serbadigi)
• Katalog Layanan Aparatur
• PPID Portal (Pejabat Pengelola Informasi dan Dokumentasi)
• Survei Kepuasan Masyarakat (SKM) System
• Puskesmas Healthcare Network
• Perumda Tirta Albantani Water Supply Service
• Kecamatan Sub-portals and Village Services
• Telegram Citizen Service Bot (LayananInformasiKabSerang_bot)
• Service Level Agreement (SLA) Publication System

Quantifiable outcome

• IKM scores of 77-99 across 45 government agencies indicating high public satisfaction
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Government of Gyeongju City, Korea SelatancoreStrategic or Co-development Partner · 3 August 2026Delegation from Gyeongju City, Korea Selatan visited Perumda Tirta Albantani (regional water company) to deliver mobile SPAM (water supply system) grants. Partnership includes B2B investment cooperation for SPAM development in Ciruas and Kragilan districts. Ten mobile SPAM units planned to serve underserved coastal villages in Pontang, Tirtayasa, and Tanara (Pontirta) area. Exchange includes technical cooperation in water treatment and wastewater management.
• Kodim 0602/Serang (Indonesian Army)coreStrategic or Co-development PartnerMilitary district command collaborating on infrastructure development including Jembatan Perintis Garuda bridge construction program. Part of President Prabowo Subianto's infrastructure initiative, with 11 bridges planned across Serang Regency. Completed bridges include Jembatan Gantung, Jembatan Ciagel, and Jembatan Kemuning.
• Ministry of Public Works (Kementerian PU)coreStrategic or Co-development PartnerMinistry ensuring implementation of 4-lane road widening for Serdang-Bojonegara-Merak route to reduce traffic congestion. Partnership focuses on national road infrastructure serving industrial and port areas.
• Fakultas MIPA UI and PT TOA IndonesiaminorStrategic or Co-development PartnerUniversity-community service partnership providing earthquake Early Warning System (EWS) equipment to SDN Pasauran 1 Cinangka school. Joint initiative between mathematics and science faculty and PT TOA technology company.
• Universitas Bina Bangsa (Uniba)minorStrategic or Co-development PartnerUniversity deploying 940 students for Kuliah Kerja Mahasiswa (KKM) community service in 47 villages across 11 kecamatan. Program focuses on waste management innovation and community development.
• Hiswana Migas Banten (Oil and Gas Association)minorGTM or Marketing PartnerHiswana Migas provided 200 LPG 3kg cylinders to UMKM entrepreneurs as CSR program supporting economic recovery. Partnership demonstrates private sector support for government MSME empowerment initiatives.
• Baznas Kabupaten Serang (National Zakat Agency)coreStrategic or Co-development PartnerBaznas collaborates on social assistance including rutilahu (unfit housing) construction, business development grants, and consumable assistance. Built Rp25 million house for Muhammad Nurhidayat and provides ongoing business support.
• BMKG (Meteorology, Climatology and Geophysics Agency)minorOthersBMKG provides weather and climate data including El Nino forecasts enabling government disaster mitigation planning for drought-affected areas.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Pemerintah Kota Surabaya: Major Indonesian city government widely recognized for Smart City and digital-service leadership. Comparable as a local government operating a digital service ecosystem, multi-channel citizen engagement, and decentralized service delivery across kecamatan/kelurahan units.
• Pemerintah Kabupaten Lebak: Adjacent Banten regency with rural and coastal characteristics. Comparable as a kabupaten government addressing similar service-delivery and water-access challenges across dispersed kecamatan and villages.
• Pemerintah Kabupaten Karawang: Industrial-focused West Java regency. Comparable as a kabupaten government hosting industrial zones, requiring infrastructure investment, workforce development, and MSME support similar to Kabupaten Serang's Cikande ecosystem.
• Pemerintah Kota Bandung: West Java capital city and pioneer of Indonesia's Smart City program. Comparable as a municipal government delivering digital services, citizen-feedback systems, and integrated public-service portals across kecamatan.
• Pemerintah Kabupaten Bogor: Large West Java regency with extensive kecamatan and village network. Comparable as a kabupaten-level government providing health, education, water, and social protection services with digital portals and citizen satisfaction reporting.
• Pemerintah Kota Semarang: Mid-sized Central Java city known for digital government initiatives. Comparable as a municipal government operating Smart City programs, digital service catalogs, and integrated citizen portals across kecamatan.
• Pemerintah Kabupaten Tangerang: Adjacent Banten regency with similar industrial base and demographic profile. Comparable as a kabupaten-level government providing healthcare, education, civil registration, and infrastructure services to a mixed urban-rural population.
• Pemerintah Kota Tangerang Selatan: Adjacent Banten city with strong residential and industrial character. Comparable as a local government delivering digital public services, public health networks, and infrastructure investments in Banten Province.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/ppid.serang.kab
• Facebookfacebook.com/SerangKab
• LinkedInlinkedin.com/company/rsud-dr-dradjat-prawiranegara

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Pemerintah Kabupaten Serang