What Interligne does

Interligne is a Quebec-based registered charity (formerly known as Gai Écoute) that operates a 24/7 bilingual helpline and information service for LGBTQ+ individuals, their families, and allied professionals across Quebec, Canada. Founded in 1980 under registration number 118934579 RR 0001, the organization delivers crisis intervention, emotional support, and information referrals via phone (1-888-505-1010), text, chat, and email in both French and English, supported by trained volunteer listeners.

The organization's service portfolio includes the Service d'aide et de renseignements as the flagship helpline, the Alix violence reporting platform with interactive mapping for LGBTQ+ victims of violence, the Équifierté workplace training and climate assessment program for corporate clients, the Espace personnes aînées for LGBTQ+ seniors (60+), the Trait d'union intergenerational correspondence collection, and until March 2026, the Clinique juridique providing free legal information adapted to LGBTQ+ realities. The Alix platform and supporting tools (e.g., the 2021 interactive game 'Les violences dont vous êtes...', the LEXIC2 toolkit released in 2022 with an English version in December 2023) represent a growing data-driven education and advocacy arm. Distribution is omnichannel, combining direct service delivery with social media presence, events (Pink Shirt Day, Cyclo-Défi), public speaking, and an online boutique.

Interligne's revenue model blends donations and charitable contributions, federal and provincial government grants (notably from the Bureau de lutte contre l'homophobie et la transphobie), Bell Let's Talk mental health grants, fee-for-service corporate training via Équifierté, and merchandise sales from its online boutique. All support services for end users are free of charge, while enterprise and product revenue stream comes from workplace training engagements and merchandise. Leadership is headed by Director General Pascal Vaillancourt, with the organization operating from Montreal, Quebec.

Name

Interligne

Legal name

Interligne

Website

https://interligne.co

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

Interligne is a Quebec-based registered charity operating a 24/7 bilingual helpline and information service for LGBTQ+ individuals, families, and professionals across Quebec, supplemented by specialized programs in violence reporting, workplace inclusion training, and seniors' support.

Ownership category

akta.pro rank

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and Charitable Contributions: Individual and corporate donations from supporters of LGBTQ+ community organizations. Active donation campaigns and fundraising events.
2. Government Grants and Funding: Funding from federal and provincial government programs including the Bureau de lutte contre l'homophobie et la transphobie. Registered charity (ARC: 118934579 RR 0001).
3. Équifierté Workplace Training Programs: Fee-for-service corporate training and consulting for LGBTQ+ workplace inclusion. Organizations pay for customized training sessions and assessment services.
4. Merchandise Sales: Online boutique selling educational materials, books, and promotional items including the Trait d'union correspondence collection.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels8 records

Core offering

Interligne operates a 24/7 bilingual (French and English) helpline and information centre providing crisis intervention, emotional support, and referrals for LGBTQ+ individuals, their families, and allies across Quebec. Its core offering is supplemented by specialized programs including the Alix violence reporting platform, the Clinique juridique legal clinic, the Équifierté workplace inclusion training program, and dedicated services for LGBTQ+ seniors (Espace personnes aînées).

Product overview

Interligne is a Quebec-based nonprofit organization (formerly known as Gai Écoute) providing comprehensive support services for LGBTQ+ communities. The organization operates a single integrated service model centered on its 24/7 helpline (Service d'aide et de renseignements) as the core offering, supplemented by specialized programs including the Alix violence reporting platform, the Clinique juridique legal clinic, the Équifierté workplace inclusion training program, and dedicated services for LGBTQ+ seniors. Additional offerings include discussion groups, an extensive documentation center with educational resources, and the Trait d'union intergenerational correspondence program. The portfolio represents a unified support ecosystem addressing crisis intervention, legal support, community education, workplace inclusion, and intergenerational connection for Quebec's LGBTQ+ populations.

Differentiator

Problem solved

Functional benefit

Brands

• Alix: An initiative of Interligne providing a secure platform for LGBTQ+ individuals to report violence experienced, with interactive mapping and resources.
• Équifierté
• Trait d'union

Products and services

• Service d'aide et de renseignements (Helpline) 24/7 telephone, text, and chat support service providing emotional support, active listening, crisis intervention, and information and referrals for LGBTQ+ individuals, their loved ones, and professionals across Quebec. Services are available free of charge in French and English.
• Alix Platform Anonymous online platform enabling LGBTQ+ individuals to report violence they have experienced, with interactive mapping of incidents, resource directory, and tools for community action. Includes the 'Les violences dont vous êtes...' interactive awareness game launched in 2021.
• Clinique juridique (Legal Clinic)

Quantifiable outcome

• LGBTQ+ youth are 2-3 times more likely to consider or attempt suicide than cisgender youth, underscoring the critical need for 24/7 support services.
• +1 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor.

• HEC MontréalminorGTM or Marketing PartnerFeatured as a testimonial client for the Équifierté workplace inclusion program. Jean Elsliger, Directeur Services aux étudiants, provided endorsement of organizational diagnostic tool value.
• Fairmont HotelsminorGTM or Marketing PartnerCorporate sponsor for the Cyclo-Défi fundraising event. 5th edition of the cycling challenge raising funds for Interligne's LGBTQ+ support services.
• Groupe d'aide et d'information sur le harcèlement sexuel au travailminorStrategic or Co-development PartnerCo-authored inclusive language guide for workplaces featured in the Équifierté documentation section.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• GRIS-Montréal: Quebec LGBTQ+ organization running school-based demystification workshops; overlaps with Interligne's youth-facing programs (kiosques et formations en milieu jeunesse) and trauma-informed LGBTQ+ education.
• The Trevor Project: The Trevor Project operates 24/7 crisis intervention services (phone, text, chat) for LGBTQ+ youth, the closest direct comparison to Interligne's helpline model, though US-focused rather than Quebec-based.
• Head & Hands / À Deux Mains: Montreal youth services organization offering health, wellness, and peer support to marginalized youth including LGBTQ+ youth; overlaps with Interligne's youth segment and discussion groups.
• Fondation Émergence: Quebec-based LGBTQ+ rights and awareness organization that, like Interligne, focuses on education, visibility campaigns, and community support across the province.
• Egale Canada: Canada's national LGBTQ+ organization advancing rights through research, education, and policy advocacy; comparable to Interligne's advocacy and education pillars but with a national rather than Quebec-specific scope.
• Trans Lifeline: Peer-support hotline run by and for trans people, the closest analogue to Interligne's 24/7 listening service, though with a trans-specific rather than general LGBTQ+ mandate.
• ASTTEQ: Quebec-based organization supporting trans and sex-worker communities with direct services, echoing Interligne's LGBTQ+ support and intervention focus within the same province.
• PFLAG Canada: National peer-support network for LGBTQ+ people, families, and allies, directly comparable to Interligne's family/ally segment and discussion groups.

Regional players

• Canadian Centre for Gender and Sexual Diversity: Ottawa-based LGBTQ+ advocacy and education organization offering youth programs comparable to Interligne's youth outreach but operating outside Quebec.

Others

• Interligne (formerly Gai Écoute) bilingual advocacy counterparts — CREGÉS / CIUSSS support lines: Quebec public-health research center addressing LGBTQ+ realities; an ecosystem partner rather than direct competitor, comparable to the policy/research side of Interligne's Alix program.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/interligne_
• YouTubeyoutube.com/channel/UCRKFwOP_82A-i79W18kt5eA
• Facebookfacebook.com/interligne
• Instagraminstagram.com/interligne_co
• LinkedInlinkedin.com/company/interlignecanada

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interligne