Efluid

What Efluid does

Efluid SAS is a French software publisher that builds and sells an integrated customer information and billing suite dedicated to the utilities sector. The company's core platform covers electricity, gas, urban heating, water, and video communication, spanning the full functional chain from subscription and meter data acquisition through customer relationship management, works and intervention management, and billing/collection. It serves distribution network operators, suppliers, and vertically integrated utilities, ranging from mid-market local operators (e.g., Séolis, Synelva) to national-scale enterprises such as ÉNEDIS in France and STEG in Tunisia, with the solution managing over 30 million end-customer accounts daily across more than 40 utility companies.

The product is built on a Java EE three-tier architecture with a configuration-driven dual static modeling approach, allowing new requirements (product offers, tariff structures, hardware configurations, accounting interfaces) to be addressed through configuration tooling rather than code development. The suite extends with mobility modules such as mobefluid for field meter-reading and intervention management, an online customer agency, and efluidGrid for smart-grid supervision. Integration is enabled through REST and SOAP web services, with documented partnerships covering document generation (OpenText StreamServe), database and enterprise platforms (Oracle), consulting and integration (Atos, CGI, in-tact), and route optimization (Antsway), plus interfaces with GIS, Big Data, and accounting systems.

Efluid generates revenue through enterprise software licensing and recurring subscriptions, augmented by professional services for consulting, migration, deployment, and a state-approved training organization. Direct enterprise field sales with multi-year contracts are the primary go-to-market, supported by analyst recognition (five consecutive years in the Gartner Market Guide for Utility Customer Information Systems and two years in the MDM guide) and the 2023 ADEME DEMO-TASE laureat status for efluidGrid under France 2030. Headquartered in Metz, France with over 200 employees and turnover stated at over €50M, the company is privately held with a strategic hosting and operational alignment with UEM SAEML and is led by President Céline Adouard and CEO Francis Grosmangin.

Name

Efluid

Legal name

EFLUID SAS

Website

https://efluid.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Efluid is a French software publisher (Metz, France) selling a configuration-driven, Java EE-based customer information and billing suite for electricity, gas, water, urban heating, and video utility operators, serving national and mid-market utilities across France, Tunisia, and Monaco.

Ownership category

akta.pro rank

Product category

Utility Customer Information Systems

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

eSignature, Forms & Digital Workflow Platforms (HDAEAHAJ)

Keywords

• Utility customer information systems
• Meter data management
• Utility billing software
• Smart grid management
• Enterprise utility software

Headquarters

HQ city

Metz

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software licensing/subscription: Enterprise software solution sold to utilities companies. As a software package (progiciel) provider, revenue is generated through software licensing with configuration and implementation services bundled. Multi-product solution covering electricity, gas, urban heating, water, and video communication.
2. Professional services (implementation, training, migration): Comprehensive implementation services including consulting, analysis, training (approved training body), migration and integration, and deployment support. Training organized through efluid's own state-approved training organization.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Efluid is a French software publisher that provides a unified, component-based information system dedicated to utility operators (electricity, gas, urban heating, water, and video communication). The platform covers the entire functional chain from subscription and customer relationship management (with 360° customer vision) through meter data acquisition and smart metering to billing, collection, works and intervention management. It is delivered as an enterprise software package (progiciel) bundled with professional services including consulting, training, migration/integration, and deployment support.

Product overview

efluid is a unified, component-based software suite providing complete and integrated customer management for the utility sector. The core efluid platform covers all functional domains (electricity, gas, urban heating, water, video communication) with modules including mobefluid for field mobility, efluidGrid for smart grid management, and an online customer agency. The solution is delivered through professional services including consulting, state-approved training, migration/integration, and deployment support. Built on Java EE architecture, efluid provides REST/SOAP web services for third-party integrations and uses a component-based approach allowing extensive customization through configuration rather than code changes.

Differentiator

Problem solved

Functional benefit

Brands

• efluidGrid: Smart grid management solution for controlling and supervising smart grids, developed as part of the ADEME DEMO-TASE project under France 2030.
• mobefluid
• efluid.net

Products and services

• efluid (Core Platform) Complete and integrated customer management solution designed specifically for the utility sector (electricity, gas, urban heating, water, video communication). It covers the entire functional chain from subscription to billing, including metering data acquisition, customer relationship management with 360° vision, billing and collection, and works/interventions management.
• mobefluid Modern mobility tool for managing meter readings and field interventions, 100% adapted to the smart meter context. Provides internal mobility solutions for field operations, improving productivity and enriching customer relationship management.
• efluid Online Agency Customer-facing online agency providing multi-channel access (paper, email, SMS, Internet) for customers to manage their accounts and services. Part of the external mobility solutions.
• efluidGrid Smart grid management and supervision solution addressing polymorphic network management, intelligent network solutions, digitalization of field interventions, and territorial energy resource vision.
• efluid Training Services Professional training services including a state-approved training organization (agréé par l'État) with progressive modules for users, configuration/administration personnel, and change management. Training satisfaction rate of 17.6/20 in 2025 with 94 trainees.
• efluid Implementation Services Complete project support including consulting and analysis, data migration and integration, and solution roll-out services. Specialists provide diagnosis, optimization advice, and organizational process preparation for technology upgrades.

Quantifiable outcome

• Over 50 million euros turnover achieved
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• OpenText StreamServecoreTechnology or IntegrationStrategic integration partnership for document processing and personalized DTP (Desktop Publishing) solutions. OpenText StreamServe enables efluid's publishing capabilities and document generation.
• UEM SAEMLcoreStrategic or Co-development PartnerParent company and host provider for efluid. UEM (Usine d'Electricité de Metz) is a major energy company and the publisher of efluid's information system. Provides hosting infrastructure and strategic alignment with utility operations.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hansen Technologies: Hansen is a specialist vendor of CIS, billing, and MDM software for utilities and energy retailers globally. It is the most direct vertical competitor to efluid, serving multi-product utilities with comparable subscription and implementation business models.
• Itron: Itron provides meter data management, smart metering, and analytics software for utilities worldwide. Its MDM and customer engagement offerings overlap directly with efluid's MDM, mobefluid, and 360° customer vision modules.
• Survalent Technology: Survalent provides ADMS, SCADA, and OMS software for electric utilities. While narrower than efluid's CIS focus, it competes in the same utility customer base and increasingly overlaps in smart grid and intervention management use cases.
• Landis+Gyr: Landis+Gyr is a global smart metering and grid intelligence provider with software for MDM, AMI, and utility customer operations. Its software stack overlaps with efluid's metering, billing, and intervention management capabilities.
• Fluentgrid: Fluentgrid offers a Customer Information System and billing platform tailored to power, water, and gas distribution utilities. It is an emerging direct competitor with a similar vertical-specialist positioning to efluid, particularly attractive to mid-market utilities.

Broad incumbents

• SAP (S/4HANA Utilities): SAP's industry solution for utilities (formerly IS-U) addresses customer information, billing, and meter data management within the broader S/4HANA ERP suite. It competes with efluid for utility CIS/MDM wallet share, especially in large enterprise transformation deals.
• Oracle Customer Care and Billing (CC&B): Oracle's CC&B and Meter Data Management products target the same utility CIS/MDM functional footprint as efluid. Oracle competes head-to-head in EMEA utility RFPs with the advantage of a cloud-native delivery model and broader enterprise software footprint.
• Siemens Smart Infrastructure (EnergyIP): Siemens' EnergyIP MDM and grid management software, part of its Smart Infrastructure portfolio, competes with efluid in meter data management and emerging smart grid applications, particularly with European utilities.
• Schneider Electric (EcoStruxure): Schneider Electric's EcoStruxure platform includes utility-grade metering, grid operations, and energy management software. It overlaps with efluid's broader utility operations scope but typically competes from a hardware-anchored position.

Others

• Atos: Atos is both a listed technology partner of efluid and a systems integrator competing for utility digital transformation mandates. It represents both an indirect go-to-market channel and a competitive threat when utilities outsource full transformation programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/efluid-sas

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Efluid