Efluid
Efluid is a French software publisher (Metz, France) selling a configuration-driven, Java EE-based customer information and billing suite for electricity, gas, water, urban heating, and video utility operators, serving national and mid-market utilities across France, Tunisia, and Monaco.
- Company typePrivate
- Founded2012
- HeadquartersMetz, France
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Efluid does
Efluid SAS is a French software publisher that builds and sells an integrated customer information and billing suite dedicated to the utilities sector. The company's core platform covers electricity, gas, urban heating, water, and video communication, spanning the full functional chain from subscription and meter data acquisition through customer relationship management, works and intervention management, and billing/collection. It serves distribution network operators, suppliers, and vertically integrated utilities, ranging from mid-market local operators (e.g., Séolis, Synelva) to national-scale enterprises such as ÉNEDIS in France and STEG in Tunisia, with the solution managing over 30 million end-customer accounts daily across more than 40 utility companies.
The product is built on a Java EE three-tier architecture with a configuration-driven dual static modeling approach, allowing new requirements (product offers, tariff structures, hardware configurations, accounting interfaces) to be addressed through configuration tooling rather than code development. The suite extends with mobility modules such as mobefluid for field meter-reading and intervention management, an online customer agency, and efluidGrid for smart-grid supervision. Integration is enabled through REST and SOAP web services, with documented partnerships covering document generation (OpenText StreamServe), database and enterprise platforms (Oracle), consulting and integration (Atos, CGI, in-tact), and route optimization (Antsway), plus interfaces with GIS, Big Data, and accounting systems.
Efluid generates revenue through enterprise software licensing and recurring subscriptions, augmented by professional services for consulting, migration, deployment, and a state-approved training organization. Direct enterprise field sales with multi-year contracts are the primary go-to-market, supported by analyst recognition (five consecutive years in the Gartner Market Guide for Utility Customer Information Systems and two years in the MDM guide) and the 2023 ADEME DEMO-TASE laureat status for efluidGrid under France 2030. Headquartered in Metz, France with over 200 employees and turnover stated at over €50M, the company is privately held with a strategic hosting and operational alignment with UEM SAEML and is led by President Céline Adouard and CEO Francis Grosmangin.
Efluid firmographics
Firmographics- Name
- Efluid
- Legal name
- EFLUID SAS
- Website
- https://efluid.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Efluid is a French software publisher (Metz, France) selling a configuration-driven, Java EE-based customer information and billing suite for electricity, gas, water, urban heating, and video utility operators, serving national and mid-market utilities across France, Tunisia, and Monaco.
- Ownership category
- akta.pro rank
Efluid industry classification
Industry- Product category
- Utility Customer Information Systems
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- eSignature, Forms & Digital Workflow Platforms (HDAEAHAJ)
Keywords
Where Efluid is headquartered
LocationHeadquarters
- HQ city
- Metz
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Efluid business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Software licensing/subscription: Enterprise software solution sold to utilities companies. As a software package (progiciel) provider, revenue is generated through software licensing with configuration and implementation services bundled. Multi-product solution covering electricity, gas, urban heating, water, and video communication.
- Professional services (implementation, training, migration): Comprehensive implementation services including consulting, analysis, training (approved training body), migration and integration, and deployment support. Training organized through efluid's own state-approved training organization.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise configuration-based solution |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Efluid product offering
Product offeringCore offering
Efluid is a French software publisher that provides a unified, component-based information system dedicated to utility operators (electricity, gas, urban heating, water, and video communication). The platform covers the entire functional chain from subscription and customer relationship management (with 360° customer vision) through meter data acquisition and smart metering to billing, collection, works and intervention management. It is delivered as an enterprise software package (progiciel) bundled with professional services including consulting, training, migration/integration, and deployment support.
Product overview
efluid is a unified, component-based software suite providing complete and integrated customer management for the utility sector. The core efluid platform covers all functional domains (electricity, gas, urban heating, water, video communication) with modules including mobefluid for field mobility, efluidGrid for smart grid management, and an online customer agency. The solution is delivered through professional services including consulting, state-approved training, migration/integration, and deployment support. Built on Java EE architecture, efluid provides REST/SOAP web services for third-party integrations and uses a component-based approach allowing extensive customization through configuration rather than code changes.
Differentiator
Problem solved
Functional benefit
Brands
- efluidGrid: Smart grid management solution for controlling and supervising smart grids, developed as part of the ADEME DEMO-TASE project under France 2030.
- mobefluid
- efluid.net
Products and services
- efluid (Core Platform) Complete and integrated customer management solution designed specifically for the utility sector (electricity, gas, urban heating, water, video communication). It covers the entire functional chain from subscription to billing, including metering data acquisition, customer relationship management with 360° vision, billing and collection, and works/interventions management.
- mobefluid Modern mobility tool for managing meter readings and field interventions, 100% adapted to the smart meter context. Provides internal mobility solutions for field operations, improving productivity and enriching customer relationship management.
- efluid Online Agency Customer-facing online agency providing multi-channel access (paper, email, SMS, Internet) for customers to manage their accounts and services. Part of the external mobility solutions.
- efluidGrid Smart grid management and supervision solution addressing polymorphic network management, intelligent network solutions, digitalization of field interventions, and territorial energy resource vision.
- efluid Training Services Professional training services including a state-approved training organization (agréé par l'État) with progressive modules for users, configuration/administration personnel, and change management. Training satisfaction rate of 17.6/20 in 2025 with 94 trainees.
- efluid Implementation Services Complete project support including consulting and analysis, data migration and integration, and solution roll-out services. Specialists provide diagnosis, optimization advice, and organizational process preparation for technology upgrades.
Quantifiable outcome
- Over 50 million euros turnover achieved
- +3 more outcomes
Companies that use Efluid
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles2 records
Efluid technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature9 records
Efluid partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- OpenText StreamServecoreStrategic integration partnership for document processing and personalized DTP (Desktop Publishing) solutions. OpenText StreamServe enables efluid's publishing capabilities and document generation.
- UEM SAEMLcoreParent company and host provider for efluid. UEM (Usine d'Electricité de Metz) is a major energy company and the publisher of efluid's information system. Provides hosting infrastructure and strategic alignment with utility operations.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
Efluid competitors and assessment
Company assessmentDirect peers
- Hansen Technologies: Hansen is a specialist vendor of CIS, billing, and MDM software for utilities and energy retailers globally. It is the most direct vertical competitor to efluid, serving multi-product utilities with comparable subscription and implementation business models.
- Itron: Itron provides meter data management, smart metering, and analytics software for utilities worldwide. Its MDM and customer engagement offerings overlap directly with efluid's MDM, mobefluid, and 360° customer vision modules.
- Survalent Technology: Survalent provides ADMS, SCADA, and OMS software for electric utilities. While narrower than efluid's CIS focus, it competes in the same utility customer base and increasingly overlaps in smart grid and intervention management use cases.
- Landis+Gyr: Landis+Gyr is a global smart metering and grid intelligence provider with software for MDM, AMI, and utility customer operations. Its software stack overlaps with efluid's metering, billing, and intervention management capabilities.
- Fluentgrid: Fluentgrid offers a Customer Information System and billing platform tailored to power, water, and gas distribution utilities. It is an emerging direct competitor with a similar vertical-specialist positioning to efluid, particularly attractive to mid-market utilities.
Broad incumbents
- SAP (S/4HANA Utilities): SAP's industry solution for utilities (formerly IS-U) addresses customer information, billing, and meter data management within the broader S/4HANA ERP suite. It competes with efluid for utility CIS/MDM wallet share, especially in large enterprise transformation deals.
- Oracle Customer Care and Billing (CC&B): Oracle's CC&B and Meter Data Management products target the same utility CIS/MDM functional footprint as efluid. Oracle competes head-to-head in EMEA utility RFPs with the advantage of a cloud-native delivery model and broader enterprise software footprint.
- Siemens Smart Infrastructure (EnergyIP): Siemens' EnergyIP MDM and grid management software, part of its Smart Infrastructure portfolio, competes with efluid in meter data management and emerging smart grid applications, particularly with European utilities.
- Schneider Electric (EcoStruxure): Schneider Electric's EcoStruxure platform includes utility-grade metering, grid operations, and energy management software. It overlaps with efluid's broader utility operations scope but typically competes from a hardware-anchored position.
Others
- Atos: Atos is both a listed technology partner of efluid and a systems integrator competing for utility digital transformation mandates. It represents both an indirect go-to-market channel and a competitive threat when utilities outsource full transformation programs.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Efluid social profiles
Digital presenceEfluid financial estimates
Financial estimateRevenue estimate
Valuation estimate
Efluid leadership team
Management profileNumber of profiles
Profiles2 records
Efluid funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Efluid M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Efluid
What does Efluid do?
Efluid is a French software publisher that provides a unified, component-based information system dedicated to utility operators (electricity, gas, urban heating, water, and video communication). The platform covers the entire functional chain from subscription and customer relationship management (with 360° customer vision) through meter data acquisition and smart metering to billing, collection, works and intervention management. It is delivered as an enterprise software package (progiciel) bundled with professional services including consulting, training, migration/integration, and deployment support.
Is Efluid a public or private company?
Efluid is a private company. It is classified as management employee owned and is currently operating.
When was Efluid founded?
Efluid was founded in 2012. It employs 101 to 250 people.
Where is Efluid based?
Efluid is headquartered in Metz, France, in the Europe region.
How does Efluid make money?
Two revenue lines are on record. Software licensing/subscription is the primary driver. The others are professional services (implementation, training, migration).
Who are Efluid's main competitors?
Direct peers on record are Hansen Technologies, Itron, Survalent Technology, Landis+Gyr and Fluentgrid. Broad incumbents are SAP (S/4HANA Utilities), Oracle Customer Care and Billing (CC&B), Siemens Smart Infrastructure (EnergyIP) and Schneider Electric (EcoStruxure). Atos is listed as an others.
Does Efluid have an API?
Yes. Efluid provides an extended library of REST services allowing customer applications to be created quickly. The solution offers web-service interfaces (SOAP/REST) for connecting to third-party information systems. Business services can be accessed through various specialist or general public portals that can be customized by supplier or distributor customers. SOAP and REST web services serve as connection pivots to third-party ISs.
What industry is Efluid in?
Efluid's product category is Utility Customer Information Systems. Its primary akta.pro industry code is HDAEAHAJ, eSignature, Forms & Digital Workflow Platforms. Its NAICS code is 513210 and its SIC code is 7372.