Central Massachusetts Emergency Medical Systems

What Central Massachusetts Emergency Medical Systems does

Central Massachusetts Emergency Medical Systems Corporation (CMEMSC) is a 501(c)(3) nonprofit and quasi-governmental regional EMS council designated by the Massachusetts Department of Public Health in 1977 under 105 CMR 170.102 & 170.103 to coordinate emergency medical services for Region II (Central Massachusetts). The organization operates the Central Medical Emergency Direction (CMED) communications center, a 24/7 radio-based network linking ambulances to emergency department physicians at 10 central Massachusetts hospitals through UHF channels, strategically placed radio towers, microwave links, and dedicated telephone lines. CMEMSC also functions as an American Heart Association Training Center, having held that designation for nearly 30 years, offering BLS, ACLS, PALS, Heartsaver CPR, and Bloodborne Pathogens certification through a network of 200+ aligned instructors.

The organization's product and service portfolio includes mass casualty incident (MCI) preparedness resources (four Regional Mass Casualty Support Units, an AmbuBus, a mobile emergency support shelter, disaster communications trailer, and auxiliary support unit), a Learning Management System (cmemsc-training.org) for continuing education, an EMS Store selling protocol books and training materials, and Points of Entry Plans directing patients to specialized destinations. Additional programs include an EMS scholarship fund, the monthly Region II Responder newsletter, and regulatory guidance on state EMS protocols.

CMEMSC serves EMS provider agencies, area hospitals, fire and police departments, and individual healthcare professionals seeking certification across Central Massachusetts. Its business model relies on a mix of training course fees, AHA materials sales, protocol book and equipment retail, donations, fundraising, and government grants, all delivered within a fixed geographic jurisdiction defined by its statutory designation. The organization is governed by a Board of Directors elected by corporate members, with leadership including an Executive Director, Regional Medical Director, and Board President.

Name

Central Massachusetts Emergency Medical Systems

Legal name

Central Massachusetts Emergency Medical Systems Corporation

Website

https://cmemsc.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Central Massachusetts Emergency Medical Systems Corporation (CMEMSC) is a 501(c)(3) nonprofit regional EMS council designated by the Massachusetts Department of Public Health in 1977 to coordinate emergency medical services for Region II (Central Massachusetts), operating a 24/7 radio communications center, AHA Training Center, and mass casualty incident preparedness resources serving 60+ EMS agencies and 10 hospitals.

Ownership category

akta.pro rank

Product category

Emergency Medical Services Coordination

NAICS

Ambulance Services (62191), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

akta.pro secondary industries

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Disaster Response Coordination & Incident Command (EOC/ICS) (HLAJAGAB), Medical Surge Capacity & Mass Casualty Management (HLAJAGAD), Crisis Management & Communications Support (Mass Notification) (BPABANAF)

Keywords

• Emergency medical services
• EMS communications coordination
• AHA training certification
• Mass casualty preparedness
• Medical direction communications

Headquarters

HQ city

Holden

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Training and Certification Services: Provides AHA training center services including CPR, BLS, ACLS, PALS certifications; EMS training courses; and continuing education through the LMS. Revenue generated through course fees, instructor certifications, and training materials.
2. EMS Store Sales: Sells protocol books, CPR/first aid equipment, EMS accessories, moulage supplies, patches, pins and accessories. Accepts cash, check, Venmo, PayPal or credit card payments.
3. Training Materials and Card Sales: Sells AHA course materials, provider cards, skill sheets, and roster forms. Also offers equipment rentals for CPR and first aid training courses.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Central Massachusetts Emergency Medical Systems Corporation (CMEMSC) operates as a quasi-governmental regional EMS council providing EMS coordination, the CMED (Central Medical Emergency Direction) 24/7 radio communications center linking ambulances to hospital emergency departments, an American Heart Association Training Center delivering BLS/ACLS/PALS certification, EMS continuing education, and specialized mass casualty incident resources (RMCSU units, AmbuBus, mobile shelters) for the Central Massachusetts (Region II) service area.

Product overview

Central Massachusetts Emergency Medical Systems Corporation (CMEMSC) is a quasi-governmental regional EMS council designated by the MA Department of Public Health in 1977, operating as a 501(c)(3) nonprofit. Rather than a single software product, CMEMSC offers an integrated suite of EMS coordination services: the core CMED communication center provides 24/7 hospital-ambulance coordination and MCI communications; the AHA Training Center delivers BLS/ACLS/PALS certification and continuing education through an aligned instructor network; the EMS Training Center coordinates EMT training, first responder programs, and scholarships via the CMEMSC LMS. Supporting services include an EMS store (protocol books, equipment, materials), the Region II Responder newsletter, and specialized MCI resources (RMCSU units, AmbuBus, mobile shelter, communications vehicles). Point of Entry Plans direct patients to appropriate specialized facilities. The portfolio functions as a coordinated regional EMS support ecosystem rather than discrete standalone software products.

Differentiator

Problem solved

Functional benefit

Products and services

• CMED (Central Medical Emergency Direction) 24/7 communication center providing direct radio link between ambulances and emergency department physicians at 10 central Massachusetts hospitals. Coordinates hospital entry notifications, medical control orders, and patient distribution during mass casualty incidents.
• AHA Training Center American Heart Association Training Center designation for nearly 30 years, offering BLS, ACLS, PALS, Heartsaver CPR, and Bloodborne Pathogens courses. Includes instructor alignment, course materials, and card issuance services.
• EMS Training Center Comprehensive EMS education including EMT initial training, continuing education (NCCR/NCCP compliant), first responder training, and EMS provider information. Coordinates with regional training institutions and offers scholarship programs.
• EMS Store Retail and rental outlet for CPR/First Aid/EMS equipment, protocol books (latest EMS Statewide Treatment Protocols in spiral-bound format), AHA course materials, training accessories, patches, pins, and moulage supplies.
• Points of Entry Plans State-approved regional plans directing patient transport to specialized destinations: Trauma POE (Level I Trauma Center UMass), STEMI POE, Stroke POE (S-PEP), Need-Based POE (OB, pediatrics), and MDPH SANE Services.
• EMS Scholarship Program Competitive scholarship program funded by donations and fundraising. Awards full tuition for EMT class to selected applicants, with priority for those attending Holden location courses. Fall deadline September 1.

Quantifiable outcome

• Direct physician access for EMTs through CMED enables optimal patient care coordination
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Baystate HealthcoreStrategic or Co-development Partner · 1 January 2021CMEMSC gained its ACLS Training Site designation in 2021 through an agreement with Baystate Health, enabling instructors to align for ACLS and PALS training at the same service level provided to BLS instructors. CMEMSC will become a full ACLS Training Center upon meeting the minimum provider card threshold set by AHA.
• Massachusetts Department of Public Health (MDPH)coreStrategic or Co-development PartnerCMEMSC was designated by the Department of Public Health as the Region II emergency medical services council in 1977 per 105 CMR 170.102 & 170.103. The organization provides assistance and support to MDPH in coordinating, maintaining, and improving the EMS system throughout Central Massachusetts.
• American Heart AssociationcoreStrategic or Co-development PartnerCMEMSC has been an AHA Training Center for nearly 30 years, offering comprehensive training programs including CPR, BLS, ACLS, PALS, and bloodborne pathogens certification through 200+ aligned instructors.
• Region II Health and Medical CoalitionminorStrategic or Co-development PartnerPartnership for the Enhancement of Regional Preparedness (PERP) designed to enhance regional collective capacity to share resources and respond to public health and medical threats and emergencies throughout Region 2.
• Worcester Regional Transit Authority (WRTA)minorImplementation/ SI/ Consulting PartnerPartnered with WRTA to retrofit an older model bus into the AmbuBus for BLS level MCI transports and skilled nursing/hospital evacuations, funded through a grant from the U.S. Department of Homeland Security.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/intent/follow?original_referer=http%3A%2F%2Fwww.cmemsc.org%2F&screen_name=Region2EMS&source=followbutton&variant=2.0
• Facebookfacebook.com/Region2EMS
• LinkedInlinkedin.com/company/region2ems

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Central Massachusetts Emergency Medical Systems