Volunteers of America Western Washington

What Volunteers of America Western Washington does

Volunteers of America Western Washington (VOAWW) is a 501(c)(3) nonprofit social services organization headquartered in Everett, Washington, delivering a portfolio of human services programs across Snohomish, Skagit, and King counties. Established in 1898 as a Western Washington affiliate of the national Volunteers of America movement, VOAWW responds to more than 316,000 requests for assistance annually through a workforce of 501-1,000 staff supplemented by volunteers. Its service lines include crisis intervention and 24/7 suicide prevention (800-584-3578), behavioral health and tribal/Native Hub services, food banks and pantries operating without eligibility documentation requirements, housing and shelter programs (Maud's House transitional shelter, rapid rehousing, pallet shelter villages), disability and personal support services (220+ Direct Support Professionals serving 74 adults across 35 homes), ECEAP early-learning preschools, the Carl Gipson senior center, community resource centers, workforce development, and dispute resolution/mediation services.

The organization operates through a distributed physical service network of 13+ locations including community resource centers in Arlington and Lake Stevens, food banks on Broadway and Casino Road in Everett, ECEAP preschools in Everett, Monroe, and Sultan, the Skagit Valley office, and the forthcoming Lynnwood Neighborhood Center opening January 2026. VOAWW is governed by an independent Board of Directors, led by President/CEO Brian Smith (appointed 2023), and affiliated with but operationally independent from the national Volunteers of America organization.

VOAWW's revenue model is primarily government-funded: Washington State Department of Social and Health Services contracts underwrite 100% of DSP staffing and Medicaid-funded Foundational Community Supports, while Snohomish County provides Rapid Rehousing grants and other program funding. Secondary revenue includes private donations, foundation grants, and corporate contributions (including a $3 million grant for Lynnwood development), supplemented by sliding-scale mediation case management fees ($75 per party) and community fundraising events such as Hope is Brewing. Most direct client services — food, shelter, crisis care, and disability supports — are provided at no charge. Referral channels include 24/7 crisis hotlines, North Sound 2-1-1, county and healthcare partners, and walk-in community resource centers, consistent with a community-led go-to-market motion.

Name

Volunteers of America Western Washington

Legal name

Volunteers of America Western Washington

Website

https://voaww.org

Company type

Private

Founded year

1898

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Volunteers of America Western Washington is a 501(c)(3) nonprofit delivering crisis care, housing, food assistance, disability services, early learning, and dispute resolution across Snohomish, Skagit, and King counties in Washington state, serving over 316,000 requests for assistance annually.

Ownership category

akta.pro rank

Product category

Human Services / Nonprofit Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Community Food Services (624210), Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340), Services-Educational Services (8200)

akta.pro primary industry

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

akta.pro secondary industries

Food Assistance & Safety Nets (In-Kind, Vouchers, Cash Transfers) (BPADAJAA), Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK), Housing Voucher & Rental Assistance Programs (Tenant-Based/Project-Based) (FSALAKAI)

Keywords

• Human services
• Behavioral health crisis
• Homeless housing services
• Food bank assistance
• Community resource support

Headquarters

HQ city

Everett

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Contracts: Primary funding source through contracts with Washington State and county governments for programs including disability services, housing assistance, crisis intervention, and Foundational Community Supports (Medicaid-funded services). State contract funding covers 100% of Direct Support Professional staffing costs.
2. Private Donations and Grants: Charitable contributions from individuals, foundations, and corporate partners. Includes annual fundraising events such as 'Hope is Brewing'. The organization received a $3 million grant for Lynnwood Neighborhood Center development.
3. Dispute Resolution Fees: Mediation services generate fee revenue including $75 non-refundable case management fee per party, with sliding scale discounts available for low-income households. Small claims court mediation is provided at no direct cost to parties.
4. Community Resource Center Services: Various programs offer services including emergency food, clothing, resource referrals, employment assistance, and general assistance. Most services are provided free of charge to clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

VOAWW is a faith-based 501(c)(3) nonprofit delivering in-person social and human services across Western Washington. Its core offerings are food bank distribution (no eligibility requirements), emergency and transitional housing (including the Maud's House shelter for mothers and children), 24/7 behavioral health crisis intervention and suicide prevention, supported living services for adults with developmental and intellectual disabilities, ECEAP early childhood education, mediation and dispute resolution, community resource navigation, and tribal behavioral health programming — financed through government contracts, donations, and grants.

Product overview

Volunteers of America Western Washington is a Christian faith-in-action human services organization offering a diverse portfolio of community programs rather than a single software product. The organization operates multiple service lines including Behavioral Health & Crisis Care (with 24/7 crisis lines), Housing & Shelter (including transitional housing like Maud's House and rapid rehousing), Food Banks (with no eligibility requirements), Early Learning through ECEAP preschools, Dispute Resolution Centers (mediation and restorative practices), Personal Support Services for individuals with disabilities, Tribal Services for Native communities, Workforce Development, and Community Resource Centers across Snohomish, Skagit, and King counties. Programs like VOAWW Connect provide hotline access to essential services, while facilities like the Carl Gipson Center and the upcoming Lynnwood Neighborhood Center serve as physical community hubs. The organization serves over 316,000 requests for assistance annually through professional staff and volunteer partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• VOAWW Connect: Hotline service for Skagit and Snohomish County residents providing essential services
• Maud's House
• Carl Gipson Center
• Foundational Community Supports (FCS)
• Dispute Resolution Center (DRC)
• Native Hub

Products and services

• Behavioral Health & Crisis Care Crisis intervention and suicide prevention services, including 24/7 crisis lines (800-584-3578), imhurting.org chat, and behavioral health resources for people in crisis and their loved ones.
• VOAWW Connect Hotline connecting Skagit and Snohomish County residents with essential services, providing resource referrals and support.
• Housing & Shelter (including Maud's House) Housing programs offering short and long-term assistance to help individuals and families find and stabilize housing, including emergency shelter, transitional housing (Maud's House for mothers and children), rapid rehousing, and pallet shelter villages.
• Food Banks No-requirement food distribution services at multiple locations including the Everett Food Bank (1230 Broadway) and Casino Road pantries (The Village, Bible Baptist Church), providing food assistance without eligibility or documentation requirements.
• Early Learning (ECEAP) Free Early Childhood Education and Assistance Program (ECEAP) preschools in Everett (Trailside), Monroe, and Sultan, plus Early Learning and Child Care services in Sultan and Lynnwood, preparing children and families for school success.
• Personal Support Services Supported living and personal support services for adults with developmental and intellectual disabilities across 35+ residential homes in King, Snohomish, and Skagit counties, with assistance for independent living, budgeting for SSA benefits, and Foundational Community Supports.
• Dispute Resolution Centers Mediation and conflict resolution services including family, landlord-tenant, workplace, and small claims court mediation in Snohomish, Island, and Skagit counties; plus restorative practices and professional training programs.
• Fair Housing Education on tenant and landlord rights, discrimination-free housing services, and support for fair housing practices.
• Foundational Community Supports (FCS) Medicaid-funded Foundational Community Supports program providing support services, including help with budgeting and benefits management, for individuals receiving Social Security Administration benefits.
• Tribal Services (Native Hub) Culturally appropriate behavioral health resources serving Native American and Alaska Native communities throughout Washington state.
• Professional Training Workplace and conflict resolution training programs including communication, active listening, and management coaching services.
• Workforce Development Employment assistance and workforce support services helping individuals gain job skills and find employment.
• Community Resource Centers Multi-service locations providing emergency food, clothing, resource referrals, and employment assistance; includes Arlington CRC (103 E 3rd St) and Lake Stevens CRC (9613 20th St SE).
• Carl Gipson Center Membership-based community center serving adults age 50+, veterans, individuals with disabilities, underserved communities, immigrants, youth, and families at 3025 Lombard Avenue, Everett.
• Lynnwood Neighborhood Center Neighborhood center opening January 2026 in Lynnwood to provide community resources and services to the Lynnwood area; part of VOAWW's regional expansion.

Quantifiable outcome

• Responds to 316,000+ requests for assistance annually
• +2 more outcomes

Named customers5 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• HNN CommunitiescoreStrategic or Co-development Partner · 19 January 2021Partnership focused on keeping families housed through collaborative housing programs and resources. Organizations work together to provide stable housing solutions for families in need.
• Snohomish CountycoreOthersCounty government provides grant funding for Rapid Rehousing initiatives including support for Maud's House transitional shelter program. Partnership enables families to exit homelessness and return to permanent housing.
• Greater Columbia Crisis Line NetworkcoreStrategic or Co-development PartnerVOAWW operates crisis line services as part of the Greater Columbia region 988 and crisis network, providing 24/7 suicide prevention and crisis intervention services.
• Washington State Department of Social and Health ServicescoreOthersState agency provides funding through contracts for disability services (100% of DSP funding), Foundational Community Supports, and other social service programs.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Hopelink: Regional social services nonprofit serving Snohomish and north King counties through food banks, housing, financial assistance, and adult education programs. Direct overlap with VOAWW on food insecurity, housing stability, and community resource center operations.
• Cocoon House: Snohomish County nonprofit providing housing, behavioral health, and case management for homeless and at-risk youth and families. Comparable on housing/shelter, youth services, and Western Washington service area.
• Mary's Place: King County family shelter network serving homeless families with children in the same Western Washington region. Direct overlap on transitional shelter for mothers and children (parallel to Maud's House) and family support services.
• Pioneer Human Services: Multi-service nonprofit operating behavioral health, housing, and reentry programs across Western Washington. Directly comparable on combined behavioral health and disability/housing service delivery and similar operating scale.
• Compass Housing Alliance: King County-based nonprofit operating shelter, housing navigation, and supportive housing across Western Washington. Directly comparable on emergency shelter and transitional housing programs serving similar vulnerable populations.
• Lutheran Community Services Northwest: Faith-rooted multi-state human services nonprofit operating refugee, behavioral health, senior, and housing programs in Western Washington and Oregon. Comparable faith-based identity and similar wraparound service model in overlapping geographies.
• Catholic Housing Services of Western Washington: Housing-focused subsidiary operating affordable and supportive housing units in the same Western Washington region. Closely comparable on property-based housing delivery and supportive services for formerly homeless individuals.
• Catholic Community Services of Western Washington: Faith-rooted, multi-service human services nonprofit operating across Western Washington, providing housing, behavioral health, refugee services, and senior programs. Directly comparable to VOAWW on service breadth, regional footprint, faith-based identity, and operating scale.

Regional players

• YWCA of Greater Seattle | King | Snohomish: Regional YWCA affiliate offering domestic violence shelter, housing, and women's empowerment services in the same Western Washington counties. Comparable on shelter/housing for vulnerable populations and regional operating footprint.

Broad incumbents

• Salvation Army Northwest: National faith-based social services organization delivering shelter, food, addiction recovery, and holiday assistance across the Pacific Northwest. Comparable faith-rooted identity and broad service portfolio, but operates at much larger national scale than VOAWW's regional scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/voaww
• LinkedInlinkedin.com/company/voa-ww
• Instagraminstagram.com/voaww
• Xx.com/VOAWW

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volunteers of America Western Washington