Los Angeles Department of Mental Health

What Los Angeles Department of Mental Health does

The Los Angeles County Department of Mental Health (LACDMH) is a public government agency and the largest county-operated mental health system in the United States, serving approximately 10 million residents of Los Angeles County through eight geographic Service Areas and a hybrid network of directly-operated facilities and contracted community-based providers. Founded in 1994 and operating under the Los Angeles County Board of Supervisors, the department delivers a comprehensive continuum of mental health and substance use services spanning prevention, early intervention, outpatient care, intensive treatment, crisis response, court-based programs, housing assistance, and veteran services. Service lines include the Full-Service Partnership (FSP) intensive outpatient program, Psychiatric Mobile Response Teams (PMRT), Emergency Response Teams (ERT), Homeless Outreach & Mobile Engagement (HOME), the 24/7 Help Line (800-854-7771), the 988 Suicide & Crisis Lifeline, CARE Court, the Alternative Crisis Response (ACR) program, school-based services (SBCAP, START), and the Hollywood 2.0 community-based pilot.

LACDMH's technology stack centers on the Integrated Behavioral Health Information System (IBHIS), a countywide electronic health record used across directly-operated and contracted provider sites for clinical documentation and Medi-Cal claiming, supplemented by the Service Request Tracking System (SRTS) for referral management, the eConsult platform connecting primary care providers with psychiatric specialists, the MyHealthPointe client portal, and a Telemental Health (TMH) video service for medically underserved and non-English-speaking clients. Leadership includes Director Lisa H. Wong, Psy.D. (appointed February 2023), Chief Medical Officer Curley L. Bonds, M.D., and Chief Deputy Director Rimmi Hundal, M.A. The department does not sell services commercially; funding flows from Medi-Cal (California's Medicaid program), Mental Health Services Act / Behavioral Health Services Act (MHSA/BHSA) allocations, and Los Angeles County general funds, with the County Board of Supervisors as the governing authority.

Name

Los Angeles Department of Mental Health

Legal name

Los Angeles County Department of Mental Health

Website

https://dmh.lacounty.gov

Company type

Public

Founded year

1994

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The Los Angeles County Department of Mental Health (LACDMH) is the largest county mental health system in the United States, serving approximately 10 million residents through a hybrid network of directly-operated facilities and contracted providers across eight Service Areas, funded by Medi-Cal, MHSA/BHSA, and county funds.

Ownership category

akta.pro rank

Product category

Public Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Health Care and Social Assistance (62)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLAFACAI

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYHLAJAAAB

County/District/Local Health Departments

Healthcare & Life Sciences/Public Health, Government & Regulators/Public Health Agencies & Health Departments

SECONDARYHLAJAAAM

Substance Use, Addiction & Harm Reduction Health Departments

Healthcare & Life Sciences/Public Health, Government & Regulators/Public Health Agencies & Health Departments

SECONDARYHLAFABAD

Outpatient Substance Use Disorder (SUD) Treatment Programs

Healthcare & Life Sciences/Healthcare Providers & Systems/Ambulatory & Outpatient Care Centers

SECONDARYHLAEAEAE

Behavioral Health Managed Care (Medicaid) / BH Carve-In-Carve-Out Plans

Healthcare & Life Sciences/Health Insurance & Managed Care/Medicaid Managed Care (MMC) Plans

Keywords

• Public mental health services
• Behavioral health treatment
• Crisis intervention services
• Community mental health
• Substance use disorder treatment

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Distribution channels9 records

Marketing channels7 records

Core offering

The Los Angeles County Department of Mental Health (LACDMH) provides specialty public mental health and substance use disorder services across Los Angeles County through a hybrid model of directly-operated county mental health centers and a contracted community-based provider network. Services span the full continuum of care including 24/7 crisis intervention, psychiatric urgent care, outpatient treatment, residential care, homeless outreach, housing support, veteran peer support, school-based youth services, court-based programs (CARE Court, Mental Health Court Linkage), older adult services, and disaster mental health response, funded through Medi-Cal, Mental Health Services Act (MHSA) allocations, and county general funds.

Product overview

Los Angeles County Department of Mental Health (LACDMH) is a government mental health services agency providing a comprehensive continuum of care across Los Angeles County. The organization operates through eight Service Areas and offers technology-enabled services including MyHealthPointe (client portal for accessing health records and appointments), IBHIS (electronic health record system), SRTS (service request tracking), Telemental Health (video-based remote consultations), and eConsult (primary care-psychiatric specialist consultation platform). LACDMH provides direct mental health and substance use services including crisis response (PMRT, ERT, 988 hotline), outreach programs (HOME for homeless engagement), suicide prevention, disaster mental health, and youth services (START, SBCAP). The department also operates court programs (CARE Court, Mental Health Court Linkage), housing assistance, veterans services (VPAN), and Full-Service Partnership intensive programs. Services are delivered across inpatient, outpatient, crisis, and community-based settings through contracted and directly-operated providers.

Differentiator

Problem solved

Functional benefit

Products and services

• MyHealthPointe Client Portal A web-based portal for LACDMH clients providing access to health information, upcoming appointments, lab results, electronic medical records, and secure messaging with care providers. Available to existing LACDMH clients in Los Angeles County.
• IBHIS (Integrated Behavioral Health Information System) The LACDMH electronic health record system implemented at directly-operated and contracted provider sites for recording client information, clinical data, and claiming for services rendered. Used by clinical staff and contracted providers within the LACDMH provider network.
• Service Request Tracking System (SRTS) Electronic tracking system allowing requests for mental health services to be logged and transferred to appropriate mental health service providers, enhancing referral efficiency and streamlining communication between health plans and specialty mental health services.
• Telemental Health (TMH) Video-teleconferencing program providing mental health services to individuals with serious mental illness at a distance, allowing consumers in medically underserved areas greater access to specialty care and enabling non-English-speaking individuals to receive services in their preferred language.
• eConsult Electronic consultation initiative connecting primary care providers with LACDMH psychiatric specialists via a web-based, HIPAA-compliant platform to support PCPs in managing patients with comorbid medical and mental health conditions and directing patients to appropriate levels of care.
• Consumer Perception Survey (CPS) Annual multilingual survey measuring client satisfaction and perception of mental health services for adults, older adults, families, and youth receiving LACDMH services.
• Psychiatric Mobile Response Teams (PMRT) Countywide crisis response teams providing immediate mental health intervention and triage for individuals experiencing psychiatric emergencies throughout Los Angeles County.
• Emergency Response Teams (ERT) Field response operations teams deployed for mental health emergencies and crisis situations throughout Los Angeles County.
• Homeless Outreach and Mobile Engagement (HOME) Program Mobile engagement program reaching out to homeless individuals to provide mental health services and connect them with housing and support resources.
• 988 Suicide and Crisis Lifeline (LA County) 24/7 crisis hotline (also reachable at 800-854-7771) providing immediate support for individuals experiencing mental health crises, connecting callers to trained counselors.
• LA County Suicide Prevention Network Countywide network coordinating suicide prevention efforts, resources, and community engagement to reduce suicide rates across Los Angeles County.
• Disaster Mental Health Services Mental health services and resources provided during and after disasters, including access to crisis counseling and behavioral health support for affected communities in Los Angeles County.
• School Threat Assessment Response Team (START) Program providing mental health threat assessment and response services for schools, supporting youth and school communities in addressing potential safety concerns across Los Angeles County.
• School Based Community Access Point (SBCAP) Program linking schools with mental health resources and services to improve access to care for students and families throughout Los Angeles County.
• CARE Court Court-based program providing community-based treatment alternatives for individuals with severe mental illness, offering personalized care plans and support services through the Los Angeles County court system.
• Alternative Crisis Response (ACR) Alternative response program providing mental health crisis intervention as a substitute or supplement to traditional law enforcement responses for individuals experiencing mental health crises in Los Angeles County.
• Housing Services Comprehensive housing assistance including countywide housing assistance, interim housing, enriched residential care, federal housing subsidies, and supportive housing programs for individuals with mental illness in Los Angeles County.
• Full-Service Partnership (FSP) 24/7 intensive outpatient service helping clients at risk for homelessness, incarceration, and hospitalization through comprehensive, individualized mental health support.
• Veteran Peer Access Network (VPAN) Veteran peer-to-peer network deploying trained Veteran and Military Family Peers throughout LA County to connect veterans and families to critical resources including housing, mental health care, substance abuse treatment, job placement, and legal services.
• Mental Health Court Linkage Program Program linking individuals involved in the LA County court system with mental health services and support to facilitate treatment and reduce incarceration.

Quantifiable outcome

• 71 percent housing retention rate and 14 percent recidivism rate for Office of Diversion and Reentry participants
• +3 more outcomes

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• New York City Department of Health and Mental Hygiene: NYC's municipal public health and mental hygiene authority serving ~8M residents. Direct peer to LACDMH: a large city/county public behavioral health system with crisis lines, outpatient clinics, housing, and justice diversion programs.
• Los Angeles County Department of Public Health: Sister LA County agency providing public health services to ~10M residents. Direct peer operating under the same county government, with overlapping Health Neighborhoods initiative and shared emergency/disaster response responsibilities relevant to LACDMH.
• San Francisco Department of Public Health (Behavioral Health Services): SF city/county public behavioral health system offering outpatient, crisis, residential, and substance use treatment under California's Medicaid/SAMHSA framework. Comparable to LACDMH in scope and regulatory environment, with similar CalAIM and BHSA exposure.
• Cook County Health (Illinois): Public health system serving Chicago/Cook County (~5M residents) including behavioral health services. Direct peer: large county-run system providing mental health, substance use, and integrated care to a high-need urban population under Medicaid.
• Harris County (Houston) Mental Health Department: Public mental health authority for Harris County, TX (~4.7M residents). Direct peer: county-run mental health system with crisis, outpatient, and forensic services operating in a large urban jurisdiction similar to LACDMH.

Others

• Substance Abuse and Mental Health Services Administration (SAMHSA): Federal agency within HHS that funds and sets national policy for mental health and substance use services. Comparable as the federal counterpart/funder that channels block grants and program guidance into LACDMH's system.
• National Alliance on Mental Illness (NAMI): National advocacy and education nonprofit for mental health. Comparable as a key advocacy, peer support, and family engagement partner that LACDMH coordinates with on community education, training, and consumer/family affairs programs.

Broad incumbents

• LA Care Health Plan: LA County's largest Medi-Cal managed care plan, serving 2M+ members. Comparable as a public option/local plan that partners with LACDMH on specialty mental health and CalAIM Enhanced Care Management — a key payer and operational counterpart.
• California Department of Health Care Services (DHCS): California's state Medicaid and behavioral health administrator. Sets policy, funding, and CalAIM/MHSA/BHSA rules that govern LACDMH's operations; comparable as the regulatory and funding incumbent for the entire California county behavioral health system.

Emerging players

• Carelon Behavioral Health (formerly Beacon Health Options): National managed behavioral health care company providing utilization management and provider networks for Medicaid and commercial plans. Comparable as a large-scale BH managed care operator competing for the same CalAIM/Medicaid behavioral health dollar as county systems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LACDMH
• YouTubeyoutube.com/lacdmh
• Facebookfacebook.com/lacdmh
• Instagraminstagram.com/lacdmh
• LinkedInlinkedin.com/company/lacdmh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Los Angeles Department of Mental Health