Healthwatch Cambridgeshire

What Healthwatch Cambridgeshire does

Healthwatch Cambridgeshire and Peterborough is a Community Interest Company (CIC), company number 08516179, established in 2013 and headquartered at 6 Oak Drive, Huntingdon, England. It operates as the statutory independent consumer champion for people who use health and social care services across Cambridgeshire and Peterborough, a role mandated under the Health and Social Care Act 2012 and sitting within the national Healthwatch network (a committee of the Care Quality Commission). The organisation gathers patient and public feedback through surveys, community engagement, Enter and View visits to NHS and care settings, and structured Partnership Boards covering older people, sensory impairment, learning disability, and carer cohorts; it also runs a dedicated Youthwatch programme for young people aged 14-25. Its deliverables are published reports, advice and information resources, and direct engagement outputs that flow into Healthwatch England, the CQC, NHS trusts (including Cambridge University Hospitals, North West Anglia, and CPFT), and the Cambridgeshire and Peterborough Integrated Care Board.

The technology footprint is intentionally lean: a Drupal-based public website (healthwatchcambridgeshire.co.uk), Google Analytics for traffic analysis, and MailChimp for monthly newsletter distribution. There is no proprietary software, no public or partner-facing API, no mobile application, and no AI/ML capability in evidence. Core products are operational services rather than technology products: a public feedback collection service, a reports and publications library, an advice and information hub, the Enter and View programme, Youthwatch, Partnership Boards, and thematic surveys (e.g., referrals experience, social care, maternity mental health, patient data). The Healthwatch logo is a registered trademark and is centrally controlled.

The business model is non-commercial. Healthwatch Cambridgeshire is funded entirely through statutory contracts with NHS and local government bodies — principally the Cambridgeshire and Peterborough Integrated Care Board, Cambridgeshire County Council, and Peterborough City Council — to discharge its consumer champion function. Services are free at the point of use for patients, carers, and the public; there is no pricing model, subscription, or transactional revenue stream. Headcount of 11-50 staff is supplemented by an active volunteer and Partnership Board base. No revenue, funding rounds, or financial statements are publicly disclosed, and the organisation faces an explicit existential risk: its own home page as of May 2026 highlights the proposed abolition of Healthwatch under a new Health Bill, alongside a King's Fund report examining the future of patient voice.

Name

Healthwatch Cambridgeshire

Legal name

Healthwatch Cambridgeshire and Peterborough CIC

Website

https://healthwatchcambridgeshire.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthwatch Cambridgeshire and Peterborough is a Community Interest Company acting as the statutory independent consumer champion for health and social care across Cambridgeshire and Peterborough, gathering patient feedback and publishing reports for NHS trusts and local authorities.

Ownership category

akta.pro rank

Product category

Patient Advocacy Services

NAICS

Administration of Public Health Programs (923120)

SIC

Services-Health Services (8000)

akta.pro primary industry

Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Patient advocacy services
• Healthcare feedback
• Community health engagement
• Social care research
• Patient experience monitoring

Headquarters

HQ city

Huntingdon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Public Funding and NHS/Local Government Contracts: As a Community Interest Company (CIC), Healthwatch Cambridgeshire is funded through statutory contracts with NHS and local government bodies to fulfill its role as the independent champion for people who use health and social care services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Healthwatch Cambridgeshire is the statutory independent champion for people who use health and social care services in Cambridgeshire and Peterborough. It collects public feedback on NHS and social care experiences through surveys, outreach, and Enter and View visits; publishes reports and thematic research that influence service improvements; and provides a free advice and information hub on local health services, complaints, and patient rights. It runs sub-programmes including Youthwatch for young people and Partnership Boards for specific community groups.

Product overview

Healthwatch Cambridgeshire is the local independent champion for people who use health and social care services in Cambridgeshire and Peterborough. It is a Community Interest Company operating a public-facing website and engagement programmes. Its core offering consists of public feedback collection (surveys, outreach, Enter and View visits), published reports and research, and an advice and information hub. Sub-brands include Youthwatch and Young Healthwatch for youth engagement, and Partnership Boards coordinating structured public involvement. A monthly e-newsletter is delivered via MailChimp. The organisation does not offer a software platform, API, or technology product.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Feedback Collection Service A service enabling members of the public to share their experiences of NHS and social care services, which are anonymised and passed to service providers to inform improvements. Designed for patients, carers, and residents in Cambridgeshire and Peterborough.
• Reports and Publications Published reports including Enter and View observations, thematic reviews (e.g., neurodiversity, mental health, maternity, care homes), and survey findings on local health and care services. Targeted at NHS trusts, commissioners, and the public.
• Advice and Information Hub Free guides and information resources covering NHS services, adult social care, mental health, maternity, LGBTQ+ health, sexual health, accessibility, and patient rights. Targeted at patients, carers, and the general public in the region.
• Enter and View Programme Trained staff and volunteers visit health and social care settings to observe services and gather firsthand feedback from residents, patients, relatives, and staff. Targeted at care settings across Cambridgeshire and Peterborough.
• Youthwatch Programme A dedicated engagement programme (also branded Young Healthwatch) for young people aged 14–25 to share their views on health and care services, with forums and surveys tailored to youth engagement including mental health, sexual health, and neurodiversity topics.
• Partnership Boards Coordinated boards (Older People's, Sensory Impairment, Learning Disability, Carers) providing structured feedback on health and care services, including transport and accessibility for specific community groups.
• Monthly e-Newsletter Monthly email newsletter delivering updates on public feedback themes, reports, advice articles, and upcoming engagement opportunities, delivered via MailChimp. Targeted at subscribers in the region.
• Social Care Survey Survey enabling residents to share experiences of adult social care services supporting daily living and wellbeing, including home care, support for older people, and disability services.
• Referrals Experience Survey

Quantifiable outcome

• Influenced national guidance on chaperones following 2024 cervical screening project findings
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is the national body for local Healthwatch networks. Healthwatch Cambridgeshire shares anonymised patient data with Healthwatch England to inform national analysis and Department of Health reporting. Healthwatch England provides a secure digital system for local Healthwatch data management.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHealthwatch England is a committee of the CQC. Patient feedback collected by local Healthwatch informs CQC inspections and regulatory oversight of health and social care services.
• NHS Integrated Care BoardscoreStrategic or Co-development PartnerCambridgeshire and Peterborough NHS ICB commissions health services and uses patient feedback from Healthwatch to inform service planning and improvement.
• Local AuthoritiescoreStrategic or Co-development PartnerCambridgeshire County Council and Peterborough City Council work with Healthwatch on social care feedback and commission Healthwatch services.
• DhiverseminorGTM or Marketing PartnerLocal sexual health charity providing HIV support and sexual health services. Dhiverse staff participate in Youthwatch forums and the organisation is signposted on the Healthwatch website for sexual health support.
• Cambridge University Hospitals NHS Foundation TrustcoreStrategic or Co-development PartnerHealthwatch conducts regular Enter and View visits to Addenbrooke's Hospital and provides patient feedback reports that inform hospital service improvements.
• North West Anglia NHS Foundation TrustcoreStrategic or Co-development PartnerHealthwatch conducts visits to Peterborough City Hospital and Hinchingbrooke Hospital, providing feedback on patient experiences at these facilities.
• iCaSH (Integrated Contraception and Sexual Health Services)minorStrategic or Co-development PartnerNHS sexual health service provider. Healthwatch provides information about iCaSH services and conducts surveys on sexual health experiences.
• The Kite TrustminorGTM or Marketing PartnerLGBTQ+ support organisation for young people up to age 25. Signposted on Healthwatch website as a local resource for LGBTQ+ health support.
• Healthwatch NorfolkminorStrategic or Co-development PartnerJoint Patient Data Project report published in June 2025 gathering views across East Anglia on NHS data usage and sharing.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• Care Quality Commission (CQC): Statutory regulator of health and adult social care in England; Healthwatch England sits as a committee of the CQC and local Healthwatch feedback feeds into CQC inspections. Closely linked regulator rather than a competing service provider.
• Mind: Major mental health charity referenced through Healthwatch's Mental Health Summit and engagement activity. Comparable as a third-sector organization that gathers lived experience, campaigns on access to services, and signposts users to local support.
• Local Government and Social Care Ombudsman: Statutory complaints body for adult social care; addresses the same complaint pathway that Healthwatch signposts residents toward for unresolved adult social care issues. Functions as a downstream counterpart in the advocacy chain.
• National Voices: Coalition of health and care charities that amplifies patient and service-user voice in national policy. Operates in an adjacent advocacy space, aggregating lived-experience evidence for system-level influence, similar in spirit to Healthwatch's national-influence work.
• The King's Fund: Independent health and care think tank referenced by Healthwatch Cambridgeshire in coverage of its March 2026 report on the impact of Healthwatch. Works in the same policy and patient-voice arena, providing research and analysis that frames Healthwatch's operating context.

Regional players

• Cambridgeshire and Peterborough Integrated Care Board (ICB): Statutory NHS commissioner for the same Cambridgeshire & Peterborough footprint that Healthwatch serves. Is simultaneously a customer (commissioner) and a comparator, as it owns the public-involvement duties that Healthwatch was set up to discharge independently.
• Healthwatch Hampshire: Another local Healthwatch in the national network, operating the same statutory community-champion model in a different region. Direct structural peer even though it does not compete in Healthwatch Cambridgeshire's geography.

Direct peers

• Healthwatch Norfolk: Adjacent local Healthwatch covering Norfolk, mentioned as a joint report partner (June 2025 Patient Data Project). Operates the same statutory community-champion model under the Health and Social Care Act 2012, with identical funding structure, products, and remit as Healthwatch Cambridgeshire.

Broad incumbents

• Healthwatch England: The national body that commissions and coordinates local Healthwatch organizations and is itself a committee of the CQC. Operates the same statutory model but at national scale and with regulatory standing; provides the secure data system that local Healthwatch use.
• NHS Patient Advice and Liaison Service (PALS): NHS in-hospital advocacy and feedback service that overlaps materially with Healthwatch's signposting, complaints support, and patient feedback functions, but is hosted inside individual NHS trusts rather than operating as an independent statutory champion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HealthwatchCambsPboro
• LinkedInlinkedin.com/company/healthwatchcambspboro
• Instagraminstagram.com/healthwatchcambspboro
• Xx.com/HW_CambsPboro

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Cambridgeshire