Northwest Human Services
Northwest Human Services is a not-for-profit, HRSA-funded community health center in Salem, Oregon, delivering integrated medical, dental, and mental health care plus social services to uninsured, low-income, homeless, and crisis-affected populations across Marion and Polk counties.
- Company typePrivate
- Founded1970
- HeadquartersSalem, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Northwest Human Services does
Northwest Human Services (NWHS) is a not-for-profit, HRSA-funded community health center founded in 1970 in Salem, Oregon, delivering integrated medical, dental, and mental health care alongside an unusually broad portfolio of social services. Its core clinical operations run from the West Salem Clinic (integrated primary care, dental, mental health, and pharmacy under a Patient Centered Medical Home 5-star model) and the Total Health Community Clinic in Monmouth, supported by browser-based telehealth and an InteliChart-powered patient portal with integrated InstaMed payment processing. Revenue is generated through a blend of HRSA federal grant funding (with Federal PHS deemed status providing malpractice coverage), Oregon Medicaid, Medicare, commercial insurance (Regence, BCBS, MODA, Providence, United Health Care, Tricare/TriWest, Cigna), and an income-based sliding fee scale for uninsured patients.
Beyond clinical care, NWHS operates seven community programs serving Marion and Polk counties: HOAP (homeless day-center services since 1986), HOST (transitional living for ages 18-24 with a 10-bed program), the 988 Mental Health and Suicide Lifeline (exclusive regional provider since 2023), Emergency Financial Assistance, the Mid-Valley Resources database of 300+ local resources, the Connection Program for Deaf/DeafBlind/Hard-of-Hearing residents, and the Crisis & Information Hotline. In FY 2025, the organization served 13,188 patients, answered 22,173 crisis/988 calls, provided 54,560 meals, distributed $257,000 in emergency funds, and employed 293 staff. The go-to-market is community-led rather than sales-led: patient acquisition occurs through clinic visits, community program referrals, county health department partnerships, and walk-in/drop-in access at HOAP and HOST, with no commercial sales function.
Northwest Human Services firmographics
Firmographics- Name
- Northwest Human Services
- Legal name
- Northwest Human Services
- Website
- https://northwesthumanservices.org
- Company type
- Private
- Founded year
- 1970
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Northwest Human Services is a not-for-profit, HRSA-funded community health center in Salem, Oregon, delivering integrated medical, dental, and mental health care plus social services to uninsured, low-income, homeless, and crisis-affected populations across Marion and Polk counties.
- Ownership category
- akta.pro rank
Northwest Human Services industry classification
Industry- Product category
- Community Health Services
- NAICS
- Ambulatory Health Care Services (621), Outpatient Mental Health and Substance Abuse Centers (621420), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300)
- akta.pro primary industry
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)
- akta.pro secondary industries
- Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC), Non-Emergency Medical Transportation (NEMT) (HSABAOAA)
Keywords
Where Northwest Human Services is headquartered
LocationHeadquarters
- HQ city
- Salem
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Northwest Human Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Government Healthcare Funding: HRSA health center program HHS funding with Federal PHS deemed status covering medical malpractice claims. Primary revenue source supporting community health center operations.
- Insurance Payments: Revenue from Medicare, Oregon Medicaid, and commercial insurance plans including Regence, Blue Cross Blue Shield, MODA, Providence, United Health Care, Tricare/TriWest, and Cigna.
- Sliding Fee Scale Payments: Income-based discounted fees for uninsured and underinsured patients based on family size and income. New patient visits $100-$666, established patient visits $115-$537.
- Donations and Grants: Charitable donations through website and Amazon Wishlist, barrier funds for emergency assistance, and community support programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | New Patient Full Fee Range |
| Unit Pricing | Pay-as-you-go | Established Patient Full Fee Range |
| Hybrid | Pay-as-you-go | Sliding Fee Discount Program |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels5 records
Northwest Human Services product offering
Product offeringCore offering
Northwest Human Services (NWHS) is a not-for-profit community health center that delivers integrated medical, dental, and mental health care alongside community support programs including homeless outreach, youth transitional services, a 988 suicide crisis lifeline, emergency financial assistance, and a Deaf/HOH Connection Program. Services are delivered through Patient Centered Medical Home certified clinics, telehealth, mobile outreach, and sliding-fee-scale billing for uninsured and underinsured residents of Marion and Polk counties in Oregon.
Product overview
Northwest Human Services is a not-for-profit healthcare and social services organization offering integrated healthcare services and community support programs through Patient Centered Medical Home Certified Clinics. The core product portfolio comprises Health Care services (Primary Care, Mental Health Care, and Dental Care) delivered at West Salem Clinic and Total Health Community Clinic locations, integrated with Community Programs including homeless services (HOAP), youth transitional living (HOST), crisis intervention (988 Mental Health and Suicide Lifeline), Emergency Financial Assistance, and the Mid-Valley Resources database. Digital services include the InteliChart Patient Portal for appointment management and health records access, Online Visits (telehealth) for virtual care, and a Payment & Insurance system with sliding fee scale. Specialized programs serve Deaf/HOH communities (Connection Program) and at-risk youth. The organization operates with Federal PHS deemed status through HRSA and maintains Joint Commission accreditation.
Differentiator
Problem solved
Functional benefit
Products and services
- Primary Care Comprehensive primary care for all ages including infant, child, adult, and senior care; preventive screenings; women's health; prenatal care; immunizations; gender-affirming care; on-site lab services; and case management. Delivered at West Salem Clinic and Total Health Community Clinic on a sliding fee scale.
- Mental Health Care Trauma-informed mental health services including individual, family, and group counseling for patients 11 and older, psychiatric medication management, case management, assessment/diagnosis, and psychiatric evaluations delivered by psychiatrists, psychiatric nurse practitioners, and licensed clinical social workers.
- Dental Care Full range of dental services including preventive care (cleanings, exams, x-rays, sealants), fillings, extractions, emergency services for established patients, and referrals for dentures and oral surgery. Accepts Medicare, Oregon Health Plan, and commercial insurance.
- HOAP: Homeless Outreach and Advocacy Project Day center providing safety, support, resources, and skills training for adults experiencing homelessness; offers meals, laundry, showers, mail pickup, bus passes for verified appointments, and on-site medical clinic drop-in services on Mondays and Wednesdays.
- HOST: Health, Outreach, Shelter, Transitions Transitional living program supporting young adults ages 18-24 who are at-risk or facing homelessness. Includes a Resource Center (Mon-Fri 9am-2pm) and a 10-bed Transitional Living Program (TLP) with a four-phase approach to self-sufficiency, plus housing, employment, and education support.
- 988 Mental Health and Suicide Lifeline 24/7 crisis hotline serving as the exclusive regional 988 service for Marion and Polk counties; provides immediate mental health crisis support, suicide intervention, and referrals, with specialized routing for veterans, Spanish speakers, and LGBTQI+ youth under 25. Accredited by the American Association of Suicidology.
- Emergency Financial Assistance (EFA) Limited emergency financial assistance for Marion and Polk County residents facing eviction, utility shutoffs, or other financial hardships; helps with rent, security deposits, and PGE and Pacific Power utility bills.
- Connection Program Specialized culturally appropriate mental health counseling, case management, and advocacy services for Deaf, DeafBlind, and Hard-of-Hearing residents of Marion and Polk counties, with ASL interpreters; free services for crime victims.
- Mid-Valley Resources (MVR) Online database of over 300 local resources covering healthcare, counseling, suicide intervention, housing, homeless services, and emergency financial help for Marion, Polk, Linn, and Yamhill counties.
- Resource and Support Hotline Confidential non-judgmental hotline at 503.581.5535 or 1.800.560.5535 connecting callers with local resources, emergency assistance for rent, mortgage, and utilities, and community referrals.
Quantifiable outcome
- 13,188 patients served in FY 2025
- +4 more outcomes
Companies that use Northwest Human Services
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles5 records
Northwest Human Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
Northwest Human Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Community ActioncoreLocal partnership for community development and support services, working together to empower individuals to improve health, well-being, and safety in Marion and Polk counties.
- Marion Polk Food SharecorePartnership with regional food bank organization to address food insecurity and support nutrition access for community members served by NWHS programs.
- Marion County Health & Human ServicescoreFormal partnership with county government agency for coordinated health and human services delivery, referrals, and community support programs.
- Polk County Health ServicescoreCounty-level health services partnership for coordinated care delivery in Polk County alongside Marion County Health & Human Services.
- City of SalemcoreMunicipal partnership supporting community health initiatives, homeless services coordination, and local resource integration for Salem residents.
- Salem Health Hospitals & ClinicscoreHealthcare partnership with regional hospital system for coordinated patient care, referrals, and integration of health services across the Salem area.
Scale indicators8 records
Recent moves11 records
Expansion highlights5 records
Northwest Human Services competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Northwest Human Services social profiles
Digital presenceNorthwest Human Services compliance and trust
Trust signalCompliance6 records
Northwest Human Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Northwest Human Services leadership team
Management profileNumber of profiles
Profiles12 records
Northwest Human Services subsidiaries and ownership
Company hierarchySubsidiaries7 records
Northwest Human Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Northwest Human Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Northwest Human Services
What does Northwest Human Services do?
Northwest Human Services (NWHS) is a not-for-profit community health center that delivers integrated medical, dental, and mental health care alongside community support programs including homeless outreach, youth transitional services, a 988 suicide crisis lifeline, emergency financial assistance, and a Deaf/HOH Connection Program. Services are delivered through Patient Centered Medical Home certified clinics, telehealth, mobile outreach, and sliding-fee-scale billing for uninsured and underinsured residents of Marion and Polk counties in Oregon.
Is Northwest Human Services a public or private company?
Northwest Human Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Northwest Human Services founded?
Northwest Human Services was founded in 1970. It employs 101 to 250 people.
Where is Northwest Human Services based?
Northwest Human Services is headquartered in Salem, United States, in the North America region.
How does Northwest Human Services make money?
Four revenue lines are on record. Government Healthcare Funding is the primary driver. The others are insurance Payments, sliding Fee Scale Payments and donations and Grants.
Does Northwest Human Services have an API?
No public API is recorded for Northwest Human Services.
What industry is Northwest Human Services in?
Northwest Human Services's product category is Community Health Services. Its primary akta.pro industry code is HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers, with a secondary code of BPAGAAAC, Emergency Shelter, Camp Management & Non-Food Items (NFI). Its NAICS code is 621 and its SIC code is 8000.