VR Voice
VR Voice GmbH is a German managed service provider specializing in cloud contact center solutions on the Genesys platform, offering managed services, Genesys Cloud licensing, and three proprietary add-on products (TeamsSync, Recording, Analytics) to mid-to-large enterprise customers primarily in Germany.
- Company typePrivate
- Founded2016
- HeadquartersDortmund, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
What VR Voice does
VR Voice GmbH is a German managed service provider specializing in cloud contact center solutions, founded in 2016 and headquartered in Dortmund with approximately 15 employees. The company focuses on the Genesys Cloud platform, where it was the first certified partner in Germany and currently holds Silver Partner status, and complements that relationship with a partnership with Content Guru. VR Voice serves mid-to-large enterprise customers (20+ customer service employees) across industries including specialty chemicals, building systems, financial services, fiber optics, energy utilities, insurance, mobility, and publishing, with named customers such as Clariant, Schücco, Atruvia, Deutsche Glasfaser, EVM, Barmenia, DKV Euro Service, and Digital Dialog.
The company's offering consists of three pillars: managed services (strategic consulting, project leadership, operational management, and 2nd-level support), Genesys Cloud licensing resale, and three proprietary add-on products — VR Voice TeamsSync (Microsoft Teams/Genesys availability synchronization), VR Voice Recording (ad-hoc voice recording with metadata), and VR Voice Analytics (KPI dashboards and reporting). The proprietary products are built in C# on AWS and distributed through the Genesys AppFoundry marketplace, giving VR Voice global reach. VR Voice also delivers AI-powered voicebot implementations integrated with Genesys, reporting outcomes such as 40%+ automation rates and 92% speech recognition accuracy in production deployments.
VR Voice generates revenue through managed service contracts (typically monthly flat rates), Genesys Cloud seat licensing (€60–€120 per agent per month, annual billing), and proprietary product subscriptions via AppFoundry. The company is privately held with no disclosed external funding, is led by two Managing Directors (Stefan Vielberg and Karsten Raßmann), and holds EcoVadis Bronze sustainability certification.
VR Voice firmographics
Firmographics- Name
- VR Voice
- Legal name
- VR Voice GmbH
- Website
- https://vrvoice.de
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- VR Voice GmbH is a German managed service provider specializing in cloud contact center solutions on the Genesys platform, offering managed services, Genesys Cloud licensing, and three proprietary add-on products (TeamsSync, Recording, Analytics) to mid-to-large enterprise customers primarily in Germany.
- Ownership category
- akta.pro rank
Where VR Voice is headquartered
LocationHeadquarters
- HQ city
- Dortmund
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
VR Voice business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Full-service managed service offering including strategic consulting, project leadership, operational management, and development services for cloud contact centers. Services delivered remotely with monitoring systems for service process improvement.
- Genesys Cloud Licensing: Resale of Genesys Cloud platform with tiered pricing (Cloud 1, 2, 3) plus pay-per-minute voice options. Revenue generated from agent seat licenses and usage-based components.
- Proprietary Software Products: Sale of proprietary add-on products (TeamsSync, Recording, Analytics) that complement Genesys Cloud. Products available through Genesys AppFoundry marketplace.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Genesys Cloud 1 - Basic tier for organizations needing core ACD functionality |
| Subscription | Annual | Genesys Cloud 2 - Mid-tier with expanded multichannel capabilities |
| Subscription | Annual | Genesys Cloud 3 - Full-featured tier with unlimited channel switching |
| Usage-based | Pay-as-you-go | PureCloud Voice - Flexible pay-per-minute voice option |
| Subscription | Monthly | PureCloud Communicate - Collaboration features |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
VR Voice product offering
Product offeringCore offering
VR Voice is a managed service provider for cloud contact centers, focused on the Genesys Cloud platform. The company delivers strategic consulting, project management, operational management, and development services, and sells three proprietary add-on products (TeamsSync, Recording, Analytics) that extend Genesys Cloud functionality. Services and products are primarily targeted at enterprise customers with 20+ customer service employees seeking to migrate from on-premise to cloud-based contact center infrastructure.
Product overview
VR Voice is a managed service provider for cloud contact centers, specializing in extending and enhancing the Genesys Cloud platform with proprietary add-on products. The product portfolio consists of three modules that integrate with Genesys Cloud: VR Voice TeamsSync (status synchronization with Microsoft Teams), VR Voice Recording (ad-hoc call recording with metadata), and VR Voice Analytics (reporting and KPI dashboards). These products are distributed through the Genesys AppFoundry marketplace. The company also offers a Managed Service encompassing consulting, implementation, and 2nd-level support for Genesys Cloud environments.
Differentiator
Problem solved
Functional benefit
Brands
- VR Voice TeamsSync: Software that synchronizes availability status between Microsoft Teams and Genesys Cloud, preventing duplicate calls and keeping contacts up to date in both applications.
- VR Voice Recording
- VR Voice Analytics
Products and services
- VR Voice TeamsSync Software add-on that synchronizes availability status between Microsoft Teams and Genesys Cloud, preventing duplicate calls and ensuring contacts stay current in both applications. Deployable within 2 days; designed for Genesys Cloud customers whose agents use Teams alongside Genesys.
- VR Voice Recording Ad-hoc voice recording solution fully integrated into Genesys Cloud. Provides click-to-record functionality with automatic metadata enrichment, encrypted storage, and CRM integration. Built on AWS for high availability and scalability; deployable within 4 hours.
- VR Voice Analytics Analytics and reporting solution for contact centers using Genesys Cloud data. Provides historical reports, dashboards, monitoring, custom KPI mapping, plan-actual comparisons, and multi-tenant data separation. Built on AWS; priced per-agent with no project overhead; deployable within 5 days.
- Managed Service for Cloud Contact Centers Comprehensive managed service for Genesys Cloud environments covering strategic consulting, project leadership, operational management, development, 2nd level support, process automation, and continuous improvement. Delivered primarily remotely with monitoring systems and monthly flat-rate billing.
Quantifiable outcome
- 25% productivity increase with Genesys Cloud
- +5 more outcomes
Companies that use VR Voice
Customer profileNamed customers8 records
Segments2 records
Ideal customer profiles1 record
VR Voice technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature3 records
VR Voice partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- GenesyscoreGenesys Silver Partner status. VR Voice is the first Genesys Cloud partner in Germany. They resell, implement, and provide managed services for Genesys Cloud platform. Since January 2023, VR Voice is also a Genesys AppFoundry Partner, offering their proprietary products through the Genesys marketplace.
- DAMOVO Deutschland GmbH & Co. KGminorIT services partner. VR Voice provides services around Genesys Cloud as a partner for Damovo Deutschland.
- PLANT-MY-TREEminorEnvironmental partner for sustainability initiatives, related to EcoVadis certification.
- JobRadminorEmployee benefit partner providing company bike leasing for staff.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
VR Voice competitors and assessment
Company assessmentDirect peers
- damovo Deutschland: German system integrator and Genesys partner that delivers Genesys Cloud contact-center implementations and managed services. Directly comparable to VR Voice as a regional Genesys-focused SI in the DACH market, and is already referenced as a partner/customer relationship in VR Voice's ecosystem.
Broad incumbents
- Content Guru: UK-based cloud contact-center platform vendor (Storm) competing in the same enterprise contact-center space. VR Voice has a complementary partnership with Content Guru alongside its Genesys focus, and Content Guru competes for similar mid-market and enterprise CX modernization budgets.
- Genesys: The underlying cloud contact-center platform (Genesys Cloud) on which VR Voice builds its managed services and proprietary add-ons. As the platform owner, Genesys sets the partner economics, marketplace dynamics, and roadmap that govern VR Voice's product and services motion.
- NICE: Large enterprise contact-center and CX software vendor (NICE CXone, Nexidia, etc.) competing for the same enterprise customer-service modernization budgets as Genesys. Comparable as a broad incumbent in cloud contact-center platforms with overlapping voice recording and analytics capabilities to VR Voice Recording and Analytics.
- Five9: Pure-play cloud contact-center vendor targeting enterprise digital and AI-driven customer service. Competes with Genesys Cloud in deals where VR Voice operates as a Genesys partner, and represents the broader SaaS contact-center model VR Voice's managed services are delivered against.
- 8x8: Cloud communications provider combining UCaaS and contact-center (XCaaS) for enterprise and mid-market customers. Competes with Genesys Cloud in the same enterprise voice and contact-center deals, and adjacent to VR Voice's Microsoft Teams/Genesys integration thesis.
- Talkdesk: Cloud-native contact-center vendor with strong AI/automation positioning (Talkdesk AI, Autopilot) directly comparable to VR Voice's voicebot capability and Genesys Cloud add-on play. Competes for the same enterprise AI-driven CX modernization budgets.
- Avaya: Legacy and cloud contact-center vendor (Avaya Experience Platform) serving large enterprises with voice recording and analytics. Comparable as a broad incumbent that VR Voice's customers (Schücco, Barmenia, EVM) may have migrated from, and whose installed base represents a Genesys Cloud migration opportunity.
- Vonage (Contact Center): Cloud communications provider (now part of Ericsson) offering Vonage Contact Center as a SaaS alternative to Genesys Cloud. Competes in the same enterprise voice/contact-center deals where VR Voice delivers Genesys-led managed services and add-ons.
- Enghouse Systems: Enterprise software vendor with a meaningful contact-center portfolio (Enghouse Interactive, including acquired Genesys-adjacent assets). Competes broadly with Genesys and partners like VR Voice in mid-market and enterprise contact-center deployments.
Market position
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
VR Voice compliance and trust
Trust signalCompliance2 records
VR Voice financial estimates
Financial estimateRevenue estimate
Valuation estimate
VR Voice leadership team
Management profileNumber of profiles
Profiles2 records
VR Voice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VR Voice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VR Voice
What does VR Voice do?
VR Voice is a managed service provider for cloud contact centers, focused on the Genesys Cloud platform. The company delivers strategic consulting, project management, operational management, and development services, and sells three proprietary add-on products (TeamsSync, Recording, Analytics) that extend Genesys Cloud functionality. Services and products are primarily targeted at enterprise customers with 20+ customer service employees seeking to migrate from on-premise to cloud-based contact center infrastructure.
Is VR Voice a public or private company?
VR Voice is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was VR Voice founded?
VR Voice was founded in 2016. It employs 11 to 50 people.
Where is VR Voice based?
VR Voice is headquartered in Dortmund, Germany, in the Europe region.
How does VR Voice make money?
Three revenue lines are on record. Managed Services are the primary driver. The others are genesys Cloud Licensing and proprietary Software Products.
Who are VR Voice's main competitors?
damovo Deutschland is listed as a direct peer. Broad incumbents are Content Guru, Genesys, NICE, Five9, 8x8, Talkdesk, Avaya, Vonage (Contact Center) and Enghouse Systems.
Does VR Voice have an API?
No public API is recorded for VR Voice.