Bonheiden

What Bonheiden does

Bonheiden (legal name: Gemeente Bonheiden) is a Belgian municipal government entity located in the Kempen region of Antwerp Province, Flanders, Belgium. Operating under the Decreet over het lokaal bestuur (Decree on Local Government), the municipality provides statutory public services to residents of the 2820 postal code area, including civil registration, urban planning and permitting, environmental management, mobility infrastructure, education coordination, social welfare through OCMW, and cultural and recreational services. The entity is publicly owned and controlled, administered by locally elected officials, with no private shareholders or investor ownership. Revenue is derived from public taxation and government funding rather than commercial activity.

The municipality's primary digital offering is the bonheiden.be website, built on ASP.NET, serving as a unified service portal. Core digital products include the Digitaal Loket (digital counter for administrative services), Meldpunt (citizen issue reporting system), Online Afspraak Maken (appointment booking), and Omgevingsloket (environmental and construction permit portal). The service portfolio extends to shared mobility solutions (Klimavelo bicycle sharing, deelauto car sharing, Flexbus on-demand transport), community welfare programs (Burenhulp Bonheiden neighborhood assistance, Samen Digitaal digital inclusion), cultural services (municipal library, community center 't Blikveld, sports facilities via Berentrode), event discovery (UiT in Bonheiden), and local economy support (2820koopt-gids business directory).

The municipality serves three primary customer segments: local residents and citizens requiring administrative services (primary), local businesses seeking licensing and economic support, and local associations requiring subsidies and organizational support. Distribution occurs through both physical offices at Jacques Morrensplein 10 and digital channels, with the website functioning as a 24/7 self-service portal. The entity maintains operational partnerships with Aquafin (sewer infrastructure), Wyre (utility infrastructure), Brandweerzone Rivierenland (fire services), and Politiezone BODUKAP (police services), while operating under the regulatory oversight of Vlaamse Toezichtscommissie and guidance from Lokale Besturen Vlaanderen.

Name

Bonheiden

Legal name

Gemeente Bonheiden

Website

https://bonheiden.be

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Bonheiden (Gemeente Bonheiden) is a Belgian municipal government entity in Antwerp Province providing statutory public services including civil registration, urban planning, social welfare, mobility, and cultural services to residents and businesses of the 2820 postal code area through a digital service portal and physical offices.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512)

SIC

Non-Operating Establishments (9995)

akta.pro industry

PRIMARYBPAIAAAE

Government Digital Service & eGovernment (Service Delivery, IDs, Portals)

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPAIANAH

Land Administration & Cadastral Services (Public Land Records, Parcel Management)

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

Keywords

• Municipal government services
• Civil administration
• Public service delivery
• Urban planning permits
• Local government

Headquarters

HQ city

Bonheiden

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others, Marketing or Sales

Distribution channels3 records

Marketing channels6 records

Core offering

Gemeente Bonheiden is a Belgian municipal government providing statutory local government services to residents and businesses of the 2820 postal area under the Flemish Decreet over het lokaal bestuur. Core offerings span civil registration (burgerzaken), construction and environmental permits, online appointment booking, citizen issue reporting (Meldpunt), social welfare coordination via OCMW, mobility/shared transport services, cultural and recreational programming (library, community center 't Blikveld, sport facilities via Berentrode), and local economic support through the 2820koopt-gids directory — delivered via an in-person office and an ASP.NET-based digital portal.

Product overview

Bonheiden is a Belgian municipality offering a comprehensive digital service portal alongside traditional government services. The primary digital offering is the municipal website (www.bonheiden.be) which functions as a unified platform providing administrative services through the Digitaal Loket (digital counter), along with specialized modules for appointment booking, permit applications (Omgevingsloket), and issue reporting (Meldpunt). The service portfolio includes shared mobility solutions (Klimavelo bike sharing, deelauto's car sharing, Flexbus), community support programs (Burenhulp Bonheiden, Samen Digitaal), cultural services (library, community center 't Blikveld, sports facilities via Berentrode), event discovery (UiT in Bonheiden), and local economy tools (2820koopt-gids). Leisure activity registration is handled through Recreatex-based webshops. The municipality also provides physical services including environmental permits, civil affairs, education, childcare, elder care, and safety services.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitaal Loket (e-loket) Online digital counter enabling residents to access government forms, submit administrative requests, and manage municipal tasks online. Available 24/7 via the municipal website.
• Meldpunt Online reporting system that allows residents to report issues, file complaints, or submit suggestions requiring municipal attention.
• Online Afspraak Maken Online appointment booking service that lets residents schedule appointments with municipal services at the Jacques Morrensplein 10 office.
• Omgevingsloket Digital environment permit counter for submitting and tracking environmental and construction (omgevingsvergunning) permit applications in the 2820 area.
• UiT in Bonheiden Events calendar and discovery platform listing cultural, recreational, and community events held in the Bonheiden municipality.
• Burenhulp Bonheiden (2820vraagt.be) Neighborhood assistance platform hosted at 2820vraagt.be/burenhulp that connects residents who need help with volunteers in the local community.
• Samen Digitaal Digital inclusion program helping residents of Bonheiden engage with digital services and technology, supporting less tech-savvy citizens.
• Webshop De Wiebelboom Online shop for after-school childcare services operated by De Wiebelboom, allowing parents to register and manage childcare bookings.
• Webshop Vrije Tijd (Recreatex) Recreation webshop managed through the Recreatex platform for leisure activity registrations and bookings at municipal facilities.
• Klimavelo Deelfietsen Bicycle sharing service branded Klimavelo, providing shared bikes to residents and visitors of Bonheiden for short trips.
• Deelmobiliteit (Deelauto's & Deelfietsen) Shared mobility service in the municipality covering car sharing (deelauto's) and additional bicycle sharing offerings beyond Klimavelo.
• Flexbus Flexible bus service providing on-demand public transportation options to residents within and around the Bonheiden municipality.
• 2820koopt-gids Online local business directory and shopping guide for the 2820 area code, promoting local businesses and commerce within the municipality.
• Bibliotheek Bonheiden Municipal library services for residents, accessible via bonheiden.bibliotheek.be.
• Gemeenschapscentrum 't Blikveld Community center hosting cultural activities, community programs, and venue hire at blikveld.be.
• Sport & Jeugd (Berentrode) Sports and youth facilities run by vzw Berentrode (berentrode.be) for local sports clubs and youth programs.
• Stratenplan Interactive street map of the Bonheiden municipality, accessible online at stratenplan.bonheiden.be.
• Uitleenmateriaal Loan materials service allowing residents to borrow equipment and materials for events and activities from the municipality.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature2 records

Partnerships

Six partnerships are on record, tiered operational, core, support and regulatory.

• AquafinoperationalTechnology or IntegrationAquafin is contracted by the municipality for sewer infrastructure management, including sewer cleaning and maintenance services. The partnership involves scheduled cleaning operations of municipal sewer systems.
• WyreoperationalTechnology or IntegrationWyre (utility infrastructure company) conducts planned utility works in the municipality including cable and pipe infrastructure installation and maintenance, operating on behalf of the municipality.
• Brandweerzone RivierenlandcoreOthersRegional fire safety zone covering multiple municipalities including Bonheiden, responsible for firefighting, rescue operations, and emergency response services.
• Politiezone BODUKAPcoreOthersPolice zone covering the Bonheiden area (postal codes 2820 and 2590), responsible for local law enforcement, public safety, and police services.
• Lokale Besturen VlaanderensupportOthersFlemish Local Government association providing guidance on complaints procedures and local government best practices for Bonheiden municipality.
• Vlaamse ToezichtscommissieregulatoryOthersFlemish supervisory authority overseeing data protection compliance and handling citizen complaints regarding municipal data processing practices.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Mechelen: Larger neighboring Flemish municipality in the same province (Antwerp) operating an analogous Digitaal Loket, e-loket, Omgevingsloket, and shared-mobility services under the same Decreet over het lokaal bestuur framework.
• Gemeente Heist-op-den-Berg: Mid-sized Flemish municipality in the Antwerp province providing directly comparable citizen services, e-loket, Meldpunt, mobility programs, and OCMW welfare administration under the same Flemish legal framework.
• Gemeente Duffel: Neighboring Flemish municipality operating an analogous local government service portfolio — civil affairs, environmental permits, mobility, welfare, cultural and recreational services — under identical statutory obligations.
• Gemeente Lier: Flemish municipality of similar profile and geographic context providing the same statutory municipal services including Digitaal Loket, environment permits, mobility, and OCMW welfare.
• Gemeente Putte: Immediately adjacent Flemish municipality of comparable size, delivering the same statutory municipal service portfolio (burgerzaken, omgevingsvergunningen, OCMW welfare) with comparable digital service infrastructure.

Others

• Civadis: Belgian e-government software provider serving many Walloon and Flemish municipalities with comparable digital loket, e-services, and citizen engagement platforms — an ecosystem participant rather than direct competitor.
• VVSG (Vereniging van Vlaamse Steden en Gemeenten): Association of Flemish cities and municipalities providing policy support, training, and best-practice frameworks to local governments including Bonheiden — an enabling ecosystem participant rather than a competing authority.
• LCP nv: Technology vendor credited on the Bonheiden website footer as the e-gov and internet services provider — the infrastructure supplier enabling Bonheiden's digital service delivery rather than a direct municipal peer.

Broad incumbents

• Provincie Antwerpen: Provincial-level government authority overseeing Bonheiden's region, with overlapping responsibilities in spatial planning, mobility, environment, and welfare policy coordination, but operating at a broader geographic scale.
• Vlaamse Overheid: Flemish regional government that sets the legal framework (Decreet over het lokaal bestuur) under which Bonheiden operates and funds portions of municipal activity, representing a higher-tier government with broader scope.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bonheidengem
• Facebookfacebook.com/gemeentebestuurBonheiden
• LinkedInlinkedin.com/company/lokaal-bestuur-bonheiden
• Instagraminstagram.com/gemeentebestuur_bonheiden

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bonheiden