Good Shepherd Mediation Program

Name

Good Shepherd Mediation Program

Legal name

CORA Good Shepherd Mediation

Website

https://phillymediators.org

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Community Mediation Services

NAICS

Individual and Family Services (6241), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Legal Aid & Client Advocacy Services (BPAGAEAM)

akta.pro secondary industry

Victim Services & Witness Assistance (Justice System) (BPAIAFAJ)

Keywords

• Community mediation
• Restorative justice
• Conflict resolution training
• Youth diversion programs
• Eviction mediation

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Session Fees: A flat fee per person per session applies for most mediation services. Individuals are charged a fee based on their income, while businesses and organizations are charged a fee based on their total budget size. No one is turned away for inability to pay, with some people eligible for free mediation services.
2. Training Programs: The organization offers various training programs including Basic Mediation Training (3-day workshop), Peer Mediation training, Restorative Justice training, and specialized workshops. Fees apply for most training programs, with some free options like Mediation Orientation.
3. Grants and Donations: Financial support from families, friends, and the community through grants (such as from JAMS Foundation) and donations enables the organization to continue providing free and inexpensive mediation services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Good Shepherd Mediation Program (now CORA Good Shepherd Mediation) is a nonprofit community mediation center in Philadelphia that delivers conflict resolution services to individuals, families, organizations, schools, and government agencies. Its core offerings include mediation services (neighborhood, family, landlord-tenant, multi-party), restorative justice practices, youth diversion programs, conflict coaching, meeting facilitation, and a comprehensive portfolio of training and consulting programs. The organization also manages the City of Philadelphia's Eviction Diversion Program as a major government partnership.

Product overview

CORA Good Shepherd Mediation operates as a unified service organization offering a portfolio of conflict resolution programs rather than a software product platform. The core offerings include mediation services (covering neighborhood, family, housing, employment, and multi-party disputes), youth services (peer mediation, diversion programs, and the Transforming Justice Hub), and restorative justice services (Circles, Victim-Offender Conferencing, Family Group Conferencing). Supporting these services are meeting facilitation and conflict coaching offerings. The organization also provides an extensive training program portfolio including Basic Mediation Training, Communication and Conflict Resolution, Restorative Justice Practices, Peer Mediation, Collaborative Problem Solving, Meeting Facilitation, Multi-Party Mediation, Parenting Coordination, and Eviction Diversion Program Training. The Eviction Diversion Program represents a major government partnership managing landlord-tenant mediations for the City of Philadelphia. All programs rely entirely on trained human mediators and facilitators without any technology-enabled or AI-powered components.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Voluntary dispute resolution process bringing parties together to find solutions through trained neutral mediators. Covers neighborhood disputes, small claims, housing, employment, divorce, child custody, elder issues, estates, and multi-party disputes.
• Youth Services Programs empowering youth ages 10-18 to navigate conflict through restorative justice models including Peer Mediation training, Transforming Justice Hub, and Youth Diversion Programs.
• Restorative Justice Services Communal and trauma-informed approach to repairing harm offering four models: Restorative Circles, Listening Circles, Victim-Offender Conferencing, and Family Group Conferencing.
• Meeting Facilitation Third-party neutral facilitators providing process leadership for organizational, informational, decision-making, planning, and dispute resolution meetings including board retreats and workplace retreats.
• Conflict Coaching One-on-one conflict assessment and planning process involving a neutral coach to help individuals develop a plan for addressing conflict situations when the other party declines mediation.
• Eviction Diversion Program City of Philadelphia program providing free telephonic mediation between landlords and tenants before eviction complaints are filed, part of the city's response to COVID-19 financial hardships.
• Basic Mediation Training 3-day practical, interactive workshop preparing individuals to mediate family and neighborhood issues using the facilitative style. Includes topics on confidentiality, mediator neutrality, active listening, and agreement writing. Awards 19.5 CLE credits for attorneys.
• Communication and Conflict Resolution Training Training on communication and conflict management skills covering conflict styles self-assessment, active listening, reframing, and a six-step conflict resolution process. Customizable for organizational needs.
• Restorative Justice and Restorative Practices Training Workshop preparing participants to assess conflicts and use restorative practices including circles, community conferencing, and victim-offender dialogue to address community issues.
• Peer Mediation Training Training for student mediators to help other students resolve conflicts using the mediation process. Covers leadership communication, active listening, problem-solving, and improving school climate. Recognized throughout Pennsylvania.
• Collaborative Problem Solving in the Workplace Workshop for organizational leaders transforming workplace conflict into opportunities for improved communication, strengthened relationships, and cultivated cooperation and productivity.
• Becoming a Mediator Workshop Orientation for aspiring mediators covering licensing requirements, training prerequisites, career paths, scholarships, insurance, practice locations, and mentorship opportunities in dispute resolution.
• Mediation Orientation Free mini-workshop introducing groups to mediation concepts, how it works, differences from arbitration and litigation, appropriate issues for mediation, and mediator qualifications.
• Meeting Facilitation Training Interactive workshop teaching participants how to facilitate meetings using collaborative problem-solving style, covering agenda planning, consensus building, and conducting meetings through dialogue rather than debate.
• Advanced Training: Multi-Party Mediation and Group Facilitation Advanced workshop preparing experienced mediators for multi-party disputes involving more parties, issues, and sessions with new kinds of power imbalances in community settings.
• Parenting Coordination Workshop 24-hour workshop training attorneys and mental health professionals to become court-appointed Parenting Coordinators in accordance with Pennsylvania Rule 1915.11-1. Covers parenting coordination process, domestic violence screening, and family mediation.
• Eviction Diversion Program Training 3-hour virtual program preparing attendees to serve as volunteer mediators for Philadelphia's Eviction Diversion Program, covering landlord-tenant law, eviction process, and targeted financial assistance.

Quantifiable outcome

• Only 18% recidivism rate for Juvenile Offender Diversion Program participants over 10 years (2008-2017), compared to 44.4% for non-participants in Philadelphia
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• Good Shepherd Gracenter (San Francisco)minorStrategic or Co-development Partner · 1 January 2016Executive Director Cheryl Cutrona provided Circles Process training at the Good Shepherd Gracenter in San Francisco, California. The training focused on incorporating circles to support women recovering from addiction.
• Mosaica: The Center for Conflict ResolutionminorStrategic or Co-development Partner · 1 January 2009Mosaica co-sponsored Conflict Resolution Coaching training with the U.S. Embassy in Israel American Center. Executive Director Cheryl Cutrona spent two weeks in Israel offering training to community mediators representing 16 community mediation centers across Israel.
• U.S. Embassy in Israel American CenterminorStrategic or Co-development Partner · 1 January 2009Co-sponsored Conflict Resolution Coaching training in Israel with Mosaica. The American Center in Jerusalem facilitated the international training exchange.
• CORA ServicescoreStrategic or Co-development PartnerCORA Good Shepherd Mediation has joined with CORA Services, formerly operating as Good Shepherd Mediation Program. CORA Services is the parent organization, with donations made through coraservices.org/donate/. The organization is located under the auspices of the Sisters of the Good Shepherd.
• Sisters of the Good ShepherdcoreStrategic or Co-development PartnerCORA Good Shepherd Mediation operates under the auspices of the Sisters of the Good Shepherd. The organization traces its roots to this religious community and continues to be supported by them. The U.S. Conference of Provincials includes representation from the Sisters of the Good Shepherd.
• Pennsylvania Council of MediatorsminorOthersCORA GSM maintains active membership and involvement with the Pennsylvania Council of Mediators. Board representation maintained for over 20 years.
• Philadelphia Bar AssociationminorOthersCORA GSM partners with the Philadelphia Bar Association for CLE credit administration for training programs. The association provides training recognition and continuing legal education credits for Basic Mediation Training.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Others

• National Association for Community Mediation (NAFCM): National membership association for community mediation centers. CORA GSM is a member and operates as one of Philadelphia's representatives in this federal network; ecosystem participant rather than competitor, but defines the operating standards CORA GSM follows.
• JAMS Foundation: Financial partner and grantor (CHIRP program grant) rather than a competitor. JAMS is also a major private ADR provider, so it is thematically adjacent as a funder and ecosystem participant in the broader dispute-resolution field.
• Pennsylvania Council of Mediators: Professional association of which CORA GSM is an active member with over 20 years of board representation. Acts as an ecosystem participant rather than a competitor; the council sets industry standards for Pennsylvania mediators.
• CORA Services: Parent nonprofit organization that CORA GSM joined in 2019. While not a competitor, CORA Services' broader social-service portfolio provides shared back-office infrastructure and donor reach that materially supports CORA GSM's operations.

Direct peers

• Community Mediation Services: Direct peer operating community mediation centers in multiple cities (NYC, NJ, Philadelphia-adjacent). Provides the same model of sliding-scale mediation, restorative justice, and youth diversion services that CORA GSM delivers in Philadelphia, making it the most directly comparable peer.
• Center for Community Alternatives: Direct peer providing restorative justice, youth diversion, and community-based conflict resolution in NYC and Syracuse. Their juvenile diversion and victim-offender conferencing programs are directly comparable to CORA GSM's JODP and Restorative Justice offerings.
• Conflict Resolution Center: Direct peer community mediation center (Minneapolis) providing mediation, restorative justice, and conflict resolution training. Pablo Cerdera, CORA GSM's Youth Services Coordinator, previously volunteered there, indicating shared service model and methodology.
• Restorative Justice Community Action: Direct peer organization providing restorative justice practices and community mediation. Pablo Cerdera volunteered with RJCA, signaling shared methodology around victim-offender conferencing and community-based restorative practices.
• The Legal Rights Center: Direct peer providing legal representation and restorative justice for juveniles in Minneapolis. Overlaps with CORA GSM's Juvenile Offender Diversion Program and Family Court mediation work, sharing a community-based, restorative-justice approach to youth justice.
• Mosaica: The Center for Conflict Resolution: Direct peer organization explicitly named in CORA GSM's partnership history. Both run community mediation, conflict coaching training, and cross-organizational training exchanges; Mosaica operates primarily in Israel, making it a strong international functional peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/gsmediation
• YouTubeyoutube.com/channel/UC6VCAlfqoKYHASzNCVhn4Mw
• Facebookfacebook.com/GoodShepherdMediationProgram
• LinkedInlinkedin.com/company/good-shepherd-mediation-program

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Good Shepherd Mediation Program