Graceway Infrastructure & Services

What Graceway Infrastructure & Services does

Graceway Infrastructure & Services Pvt. Ltd. (GISPL) is a Pune-based Internet Service Provider operating under a Class 'B' license issued by the Department of Telecommunications for the Maharashtra and Goa circle. The company is a subsidiary of the Dhanraj Group, a Pune conglomerate founded in 1993 by Shri. Dhanaji Ramchandra Shinde with operations spanning real estate, telecom infrastructure, telecom services, farm automation, and green energy. Graceway was incorporated in 2017 and is currently operational in the Pune District, with stated intent to expand across Maharashtra.

The company's core offering is the 'Graceway Fi-Bro Solution', a 100% FTTH (Fiber-To-The-Home) broadband service built on GPON technology, targeting residential and SOHO (Small Office-Home Office) customers. The core network runs on Huawei NE series routers equipped with dual CPU engines for millisecond-level failover, dual last-mile links to Pune data centers hosting major content providers (Google, Facebook, Amazon, Netflix), multiple upstream providers for optimized routing, and 24x7 NOC-driven automated monitoring. For business customers, the portfolio extends to Internet Leased Line with 1:1 committed bandwidth, SME Internet solutions, SIP Trunk, Bandwidth On Demand, Multi-Location Connectivity, Enterprise Wi-Fi, Managed Services, and System Integration. A self-serve Android application supports recharges and account management for the residential base.

The revenue model is primarily subscription-based monthly recurring across FTTH and leased-line plans, with usage-based pricing for Bandwidth On Demand and professional services for system integration. Go-to-market combines direct enterprise sales with dedicated SPOCs and 4-hour SLA-backed installation TAT, inside sales for SME/SOHO, a self-serve mobile channel for residential, and a Business Partner program offering Channel Partner, Franchise, and Joint Venture models for geographic expansion. A Rs.75-per-referral rebate program supports organic acquisition. Pricing is quote-based and not publicly disclosed, and no revenue, subscriber count, or funding figures are available in the source data.

Name

Graceway Infrastructure & Services

Legal name

Graceway Infrastructure & Services Pvt. Ltd.

Website

https://graceway.co.in

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Graceway Infrastructure & Services is a Pune-based licensed ISP, part of the Dhanraj Group, delivering 100% FTTH broadband to residential and SOHO customers and dedicated leased-line plus managed telecom services to enterprises across Maharashtra and Goa.

Ownership category

akta.pro rank

Product category

Internet Service Provider (Telecom/Broadband)

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

akta.pro secondary industries

Service Provider Edge Routing (PE/BNG/Carrier Ethernet) (HDAFABAC), Helpdesk & End-User Support Services (BPAEABAB), VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• FTTH broadband services
• Internet leased line
• Enterprise telecom solutions
• Fiber internet ISP
• Managed network services

Headquarters

HQ city

Pune

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Internet Leased Line Services: Dedicated internet connectivity services for enterprises providing 1:1 bandwidth with guaranteed speeds over fiber or wireless media. Revenue generated through monthly/annual subscriptions based on bandwidth requirements.
2. FTTH Broadband (Home & SOHO): Fiber broadband services for residential and small office/home office customers. Revenue from monthly subscription plans with various speed tiers.
3. SME Internet Solutions: Dedicated internet connectivity and monitoring services tailored for small and medium enterprises.
4. Enterprise Wi-Fi Solutions: Managed Wi-Fi infrastructure services for enterprise environments.
5. SIP Trunk: Voice over IP trunking services for enterprise communication needs.
6. Managed Services: Comprehensive managed IT and networking services for enterprises.
7. Bandwidth On Demand: Flexible bandwidth allocation services allowing enterprises to scale connectivity as needed.
8. System Integration: IT systems integration services for enterprise customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Graceway Infrastructure & Services is a Pune-based Internet Service Provider (ISP) operating on a Class 'B' DOT license for Maharashtra & Goa. The company delivers FTTH (Fiber To The Home) broadband for residential and SOHO customers and dedicated Internet Leased Line services for enterprises, complemented by SIP trunking, managed Wi-Fi, bandwidth on demand, multi-location connectivity, and IT managed services.

Product overview

Graceway Infrastructure & Services operates as an Internet Service Provider (ISP) offering a unified portfolio of connectivity solutions. The core product portfolio centers on the Graceway Fi-Bro Solution (FTTH Broadband) for residential and SOHO customers, complemented by Internet Leased Line and SME Internet Solution for business customers. Additional value-added services include SIP Trunk, Bandwidth On Demand, Multi-Location Connectivity, Enterprise Wi-Fi Solution, Managed Services, and System Integration. A customer mobile application enables account management and bill payment. The company operates on a Class 'B' ISP license from DOT for Maharashtra & Goa, serving primarily the Pune District area.

Differentiator

Problem solved

Functional benefit

Products and services

• Graceway Fi-Bro Solution (FTTH Broadband) Fiber To The Home (FTTH) broadband connectivity using GPON technology delivering high-speed internet to residential households and Small Office / Home Office (SOHO) customers over 100% fiber infrastructure.
• Internet Leased Line Dedicated symmetric internet connectivity for enterprises providing 1:1 committed bandwidth with redundant connectivity at every POP for maximum uptime, available over fiber or wireless media with 4-hour installation TAT.
• SME Internet Solution Affordable, dedicated internet connectivity and monitoring services tailored for small and medium enterprises requiring reliable business-grade broadband.
• SIP Trunk Voice over IP trunking service enabling enterprise voice communications and PBX integration over the Graceway IP backbone.
• Bandwidth On Demand Flexible bandwidth allocation service allowing enterprises to scale committed bandwidth up or down as business needs change, billed on usage basis.
• Multi-Location Connectivity Network solutions linking multiple business locations under a unified enterprise connectivity framework for branch offices and distributed sites.
• Enterprise Wi-Fi Solution Managed wireless networking solution designed for enterprise environments, including deployment, monitoring, and lifecycle management of business-grade Wi-Fi infrastructure.
• Managed Services Outsourced IT infrastructure management services covering network operations, monitoring, and ongoing support for enterprise clients.
• System Integration Professional services integrating disparate enterprise IT and telecom systems and technologies into cohesive operational environments for business customers.
• Graceway Mobile Application Customer-facing Android application enabling self-serve account management, recharge of FTTH broadband services, support requests, and bill payment.

Quantifiable outcome

• 4-hour Turnaround Time (TAT) for leased line service installation
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

One partnership is on record.

• Dhanraj GroupcoreOthersParent company of Graceway Infrastructure & Services. Dhanraj Group is a Pune-based conglomerate founded in 1993 by Shri. Dhanaji Ramchandra Shinde, operating across real estate, telecom infrastructure, telecom services, farm automation, and green energy sectors. Graceway inherits values of innovation, quality, and customer satisfaction from the parent group.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• BSNL (Bharat Sanchar Nigam Limited): State-owned telecom operator providing broadband (including Bharat Fiber FTTH) across India. Competes with Graceway on price-sensitive residential and rural/semi-urban enterprise segments in Maharashtra, often undercutting private ISPs on price.
• Tata Play Fiber (formerly Tata Sky Broadband): Tata Group's FTTH broadband service, with growing presence in metros including Pune. Competes with Graceway on residential and SME broadband, leveraging the Tata brand and bundled Tata Play DTH/OTT content.
• Reliance Jio (Jio Fiber): Reliance Jio's fiber-to-the-home and enterprise broadband arm. Competes head-to-head with Graceway in Pune, frequently using aggressive introductory pricing and bundled OTT content; a primary threat to Graceway's residential and SME ARPU.
• Bharti Airtel (Airtel Xstream Fiber): India's largest private telecom operator offering pan-India FTTH broadband under the Airtel Xstream Fiber brand. Directly competes with Graceway in Pune/Maharashtra for residential, SOHO, and enterprise leased line customers, with vastly greater scale, bundled content, and marketing budget.

Direct peers

• You Broadband (Vi / Vodafone Idea): Mid-tier broadband ISP operating in several Indian metros, including Mumbai/Pune region. Comparable in scale and customer mix (residential and SME) to Graceway, though with broader city-level footprint.
• ACT Fibernet (Atria Convergence Technologies): One of India's largest non-telco FTTH ISPs, strong in South India and expanding in select metros. Most directly comparable to Graceway as a fiber-only ISP selling residential, SOHO, and enterprise leased line services without legacy copper/cable baggage.
• Excitel Broadband: Aggressive low-cost FTTH ISP operating in select Indian cities. Directly comparable to Graceway's residential/SOHO broadband offering, competing primarily on price-to-speed ratio in urban markets.
• Hathway Broadband: One of India's largest cable broadband ISPs (now part of the Reliance group), offering hybrid coax/fiber services. Competes with Graceway in residential broadband in Pune and other metros, primarily on price-tiered plans.

Regional players

• GTPL Hathway: Regional cable broadband and ISP operator with strong presence in Gujarat and West India. Operates a similar business model to Graceway in adjacent geography, selling residential broadband and enterprise services via cable/fiber hybrid networks.

Emerging players

• Spectra (Spectra Technologies): Enterprise-focused ISP in India providing high-capacity leased lines and managed connectivity to B2B customers. Comparable to Graceway's enterprise solutions portfolio (leased line, SIP trunk, managed services) but with a stronger B2B tilt.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GracewayIn
• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Graceway Infrastructure & Services