IT Support

What IT Support does

IT Support Inc. is a Niigata-headquartered IT services company founded in January 2003 as a captive shared-IT arm of Fukuda Group (株式会社福田組), the largest general contractor in Niigata Prefecture. The company provides end-user IT support to approximately 3,000 PCs across Fukuda Group's construction-industry operating companies, with services covering the full PC lifecycle (procurement, setup, operation, troubleshooting, replacement, and disposal), LAN/WAN network design and construction, scheduled backup, security countermeasures, and system implementation support (including Microsoft 365 and RPA tooling). It also operates a tiered data recovery service for HDD, NAS, and SSD devices priced between ¥48,000 and ¥220,000, and a multi-product equipment rental fleet (PCs, tablets, digital cameras, electronic whiteboards, network cameras) exceeding 13,000 cumulative units delivered.

The company's business model is a hybrid of hardware-led rental revenue and professional services, sold almost exclusively through direct sales and internal referrals within the Fukuda Group ecosystem. Go-to-market is relationship-driven with no external sales channels or paid marketing — distribution relies on group referral, the company website, staff blog content, and local earned media (Niigata Nippo). Pricing is tiered for data recovery and quote-based for rentals, while employee compensation data implies a small technical workforce. The company uses third-party tools (TeamViewer for remote support, NotebookLM for meeting transcription, Eye247 Spam Shield for AI-based email filtering) and integrates with major vendor stacks including Microsoft, Check Point, and Fortinet. There is no disclosed SaaS product, no external customer base beyond the Fukuda Group, and no indication of independent go-to-market activity.

Commercially, IT Support is essentially a non-arm's-length internal services subsidiary of a regional construction conglomerate. Ownership is held by Fukuda Group Holdings and four affiliated Fukuda companies (Fukuda Asset & Service, Kowa, Rex, Fukuda Housing). The company carries sector-specific licenses (secondhand dealer, telecommunications carrier registration, construction industry permit) and a 2024 METI Business Continuity Planning certification, and is pursuing health-management certifications rather than growth-oriented milestones — indicating operational stability rather than expansion.

Name

IT Support

Legal name

アイティーサポート株式会社

Website

https://itsupport-inc.com

Company type

Private

Founded year

2003

Operating status

Operating

Short description

IT Support Inc. is a Niigata-based IT services subsidiary of Fukuda Group that provides end-user IT support, PC lifecycle management, equipment rental, data recovery, and network/security services to approximately 3,000 PCs across Fukuda Group construction companies in Japan.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Business Support Services (5614)

SIC

Services-Computer Rental & Leasing (7377), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• PC rental services
• Data recovery services
• Network infrastructure setup
• IT helpdesk support
• Endpoint security services

Headquarters

HQ city

Niigata

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. PC and IT Equipment Rental: Rental of computers and IT equipment including support services, digital cameras, electronic whiteboards, network cameras, and tablet rentals to corporate clients. Revenue generated from equipment rental fees with over 13,000 units provided.
2. Professional IT Services: Network construction and maintenance, data recovery, scheduled backup services, system implementation support, and security consulting services provided to businesses.
3. Data Recovery Services: Data recovery services for hard disks, NAS systems, and SSDs at tiered pricing based on severity of data loss. Recovery fees range from 48,000 yen to 220,000 yen depending on device type and severity.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

IT Support provides IT support services to business clients — primarily construction-industry companies within the Fukuda Group — including PC and information-processing equipment rental bundled with maintenance, data recovery from damaged storage media, network infrastructure construction, scheduled backup, system implementation support, and security countermeasure (anti-spam, UTM) services. Offerings are sold as packaged rental-plus-support contracts, project-based deployments, and ongoing managed support engagements for offices, branch sites, and remote construction locations.

Product overview

IT Support Inc. is an IT services company that operates as a unified service platform rather than a traditional software product company. The core offerings center on information processing equipment rental ( support付きPCレンタル, tablets, digital cameras, electronic whiteboards, network cameras) combined with comprehensive IT support services. Supporting services include network construction and security support, data recovery ( HDD, NAS, SSD recovery), scheduled backup solutions, and system implementation support including Microsoft 365 and RPA tools. Remote support is delivered via TeamViewer integration. The company also offers AI-powered services including NotebookLM for meeting transcription and Eye247 Spam Shield for email security filtering.

Differentiator

Problem solved

Functional benefit

Products and services

• PC Rental with Support (パソコンレンタル+サポート) Rental of PCs bundled with maintenance and helpdesk support services, targeted at corporate customers — primarily construction-industry firms — that need managed PC lifecycle provisioning without in-house ownership.
• Information Processing Equipment Rental (情報処理機器レンタル) Rental of information-processing hardware (servers, peripherals, related IT equipment) for business clients needing temporary or ongoing access to computing capacity without outright purchase.
• Data Recovery Service (データ復旧サービス) Recovery of data from damaged or inaccessible HDDs, SSDs, and external storage media for business clients that have suffered device failure or physical damage — including pricing tiers that vary by storage capacity / case complexity.
• Network Construction (ネットワーク構築) Design and construction of network infrastructure for offices and branch sites, including cabling, switching, and connectivity setup, delivered as a project-based service for enterprise clients.
• Scheduled Backup (定期バックアップ) Recurring, scheduled backup of business data to enable restoration in case of incident or data loss, for corporate customers seeking automated data protection.
• System Implementation Support (システム導入支援) Support for clients adopting or migrating to new IT systems — including planning, deployment, and post-implementation assistance — for enterprise customers rolling out new business applications or infrastructure.
• Security Countermeasure Support (セキュリティ対策支援) Security countermeasure services including UTM deployment (e.g., Fortinet-based), anti-spam filtering, and related protections, for enterprise clients needing managed network security.
• On-site / Remote Support (常駐サポート / リモートサポート) Both on-site presence at client locations and remote support sessions (delivered via tools such as TeamViewer) for IT issue resolution, troubleshooting, and user assistance.
• Eye247 Spam Shield Anti-spam filtering service / product distributed as part of IT Support's security countermeasure offering, providing email threat filtering for business clients.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Partnerships

Three partnerships are on record, tiered minor.

• 株式会社サムライ ランカ貿易 (Samurai Lanka Trading Co., Ltd.)minorStrategic or Co-development PartnerTrading company through which IT Support donates computers to schools in Sri Lanka. The partnership originated through the Niigata Chamber of Commerce business information exchange group. The company's representative is Sampath Sri Kumar.
• 特定非営利活動法人Lily&Marry'S (NPO Lily&Marry's)minorStrategic or Co-development PartnerIT Support collaborates with this NPO on community social contribution activities, including PC donations to children's cafeterias and participation in the 'Kirei Mirai Project' coastal cleanup activities.
• 新潟商工会議所 (Niigata Chamber of Commerce and Industry)minorStrategic or Co-development PartnerThrough the Chamber's business information exchange group, IT Support connected with Samurai Lanka Trading and initiated the Sri Lanka school PC donation program.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• FUJITSU Limited: One of Japan's largest IT services conglomerates, offering managed services, infrastructure, and end-user computing support to enterprise and government clients. Provides the broad-incumbent ceiling against which IT Support's localized offerings must compete for larger Fukuda-Group-adjacent contracts.
• NEC Networks & System Integration: NEC group's network systems integration and managed services arm, providing network construction, IT operations, and end-user support to Japanese enterprises including construction/infrastructure clients. Comparable to IT Support's network construction and managed services offerings but at national NEC scale.
• SCSK Corporation: Major Japanese IT services company offering managed services, system integration, and IT infrastructure support across enterprise clients. Comparable as a broader incumbent IT services firm, but with a system integration orientation rather than IT Support's end-user/helpdesk focus.
• Internet Initiative Japan (IIJ): Japanese internet/network and cloud services provider with managed security, network integration, and IT outsourcing services. Comparable for network/security managed services but more carrier/internet-oriented than IT Support's device rental and helpdesk orientation.
• TIS Inc. Large Japanese IT services provider with managed services, system development, and data center offerings to enterprise customers. Comparable as an incumbent offering managed IT services, though TIS is significantly larger and more system-development focused than IT Support's end-user support niche.

Direct peers

• Otsuka Corporation: Japan's largest SMB-focused IT services distributor and managed services provider, offering PC rental, IT support, network construction, and security services. Directly comparable to IT Support's core PC rental + helpdesk + network/security stack, but at national scale and serving diverse verticals rather than a single construction conglomerate.
• Ricoh Japan: Ricoh's IT Services / Digital Services division provides managed IT, workplace, and document/equipment rental to Japanese enterprises including construction and infrastructure clients. Closely comparable business model to IT Support (rental + managed IT services), with broader geographic reach.
• Konica Minolta Business Solutions Japan: Provides managed IT services, equipment leasing, network infrastructure, and security solutions to Japanese SMBs and enterprise customers. Overlaps with IT Support across PC/device lifecycle services and network/security support for office environments.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/its_recruit_x
• Instagraminstagram.com/itsupport_recruit

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT Support