European ERV

What European ERV does

European ERV, legally ERGO Cestovní Pojišťovna, a. s., is a Czech Republic-domiciled, privately held joint-stock insurance company headquartered in Prague that has specialized exclusively in travel insurance for more than 100 years, serving 1.5 million-plus individual travelers annually and 60 of the 100 largest companies in the Czech Republic on the corporate side. The company operates under Czech National Bank supervision and has been a wholly owned subsidiary of the international ERGO Group's ERGO Travel unit since 2010, rebranding from ERV Evropská pojišťovna to its current name in 2024 to reflect that group affiliation.

The product portfolio spans single-trip policies (SingleTrip) of up to 360 days, annual multi-trip coverage (MultiTrip), trip cancellation (Storno) up to 100% reimbursement, customizable enterprise policies (BusinessTravel) with security assistance, and a lower-priced small-business tier (sBusinessTravel) starting at 945 CZK per person per year, plus a long tail of niche add-ons covering bicycles, cameras, musical instruments, event tickets, and drones. Underlying technology consists of a digital insurance platform with self-service online purchase (offering a 20% online discount), a digital mobile insurance card, the ERVin consumer portal, the myBTi and EuroClient corporate portals for trip reporting, and an online claims reporting system that processes claims within 7 business days, backed by an in-house 24/7 Czech-speaking assistance service with on-call Czech doctors and full reimbursement of international call costs.

The business model is primarily premium-driven, combining one-time trip policies, annual recurring subscriptions, and volume-based enterprise contracts, distributed through a hybrid channel mix that pairs direct-to-consumer online sales with embedded distribution via partnerships with major Czech travel agencies (Čedok, Fischer, Blue Style, Eximtours), Czech Airlines (ČSA), online flight platform Letuška.cz, and event ticket platform Ticketportal, supplemented by CSR and government advisory relationships with Člověk v tísni and the Czech Ministry of Foreign Affairs.

Name

European ERV

Legal name

ERGO Cestovní Pojišťovna, a. s.

Website

https://ervpojistovna.cz

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

European ERV (ERGO Cestovní Pojišťovna) is a Prague-based, ČNB-supervised travel insurance specialist serving 1.5 million-plus individual travelers annually and 60 of the top 100 Czech companies, operating under the ERGO Travel group.

Ownership category

akta.pro rank

Product category

Travel Insurance

NAICS

Insurance Carriers (5241), Insurance Carriers and Related Activities (524)

SIC

Accident & Health Insurance (6321), Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Group Travel & Corporate Travel Accident Insurance (FSAJAJAK)

akta.pro secondary industries

Adventure Sports & High-Risk Activity Travel/Accident Insurance (FSAJAJAL), Baggage & Personal Effects Insurance (FSAJAJAE), Travel Medical Insurance (Individual) (FSAIAEAI), Accident Medical Expense Insurance (Supplemental Accident) (FSAIALAE), Trip Cancellation/Interruption & Refund Protection Platforms (THALALAB), Travel Policy, Approval & Compliance Software (THAKANAC)

Keywords

• Travel insurance
• Trip cancellation insurance
• Corporate travel insurance
• Annual multi-trip insurance
• Travel medical coverage

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Travel Insurance Premiums: Collection of insurance premiums from single-trip and multi-trip travel insurance policies. Revenue generated through recurring annual policies (MultiTrip) and one-time trip coverage (SingleTrip).
2. Trip Cancellation Insurance: Coverage providing up to 100% reimbursement of travel service costs if trip is cancelled. Premiums collected upfront.
3. Corporate Business Travel Insurance: Customizable travel insurance for businesses covering 60 of the top 100 Czech companies. Volume-based pricing for enterprise clients.
4. Supplementary Insurance: Additional coverage products including bicycle insurance, camera insurance, musical instrument insurance, ticket insurance, hotel cancellation, and drone insurance.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

European ERV specializes in travel insurance sold to individuals and businesses in the Czech Republic. Its core offering includes single-trip (SingleTrip) and annual multi-trip (MultiTrip) health and travel coverage, trip cancellation insurance (Storno) reimbursing up to 100% of costs, customizable corporate travel insurance (BusinessTravel), and entrepreneur-focused annual coverage (sBusinessTravel). Supplementary products cover bicycles, cameras, musical instruments, event tickets, drones, and hotel cancellations, alongside travel-agency liability and insolvency protection.

Product overview

ERGO Cestovní Pojišťovna (formerly ERV Evropská pojišťovna) offers a portfolio of travel insurance products as a Czech insurance company under ERGO Travel group since 2010. The core offering consists of SingleTrip (single-trip insurance up to 360 days), MultiTrip (annual multi-trip insurance), Storno (trip cancellation), and corporate solutions BusinessTravel and sBusinessTravel. The portfolio extends to specialty insurance for bicycles, cameras, musical instruments, tickets, and drones. Digital platforms include ERVin (policy management), myBTi (corporate travel management), EuroClient (work trip reporting), and Moje ERGO (customer self-service portal). For travel agencies, the company offers bankruptcy protection, professional liability, and general liability insurance through ETICS broker partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• ERVin: Corporate travel insurance portal for business clients
• SingleTrip
• MultiTrip
• BusinessTravel
• sBusinessTravel
• Storno
• myBTi

Products and services

• SingleTrip Single-trip (one-time) travel insurance for individuals and families covering trips up to 360 days, including medical expenses, trip cancellation, and related travel risks; available for Europe and Worldwide destinations.
• MultiTrip Annual (year-round) travel insurance for frequent travelers covering multiple trips throughout the year with per-trip coverage limits; targets individuals who travel more than once per year.
• Storno Trip cancellation insurance that reimburses up to 100% of paid travel service costs if the insured trip must be cancelled; priced based on trip value.
• BusinessTravel Customizable corporate travel insurance for companies covering employees on international business trips, including security assistance and 24/7 support; volume-based pricing for enterprise clients.
• sBusinessTravel Annual travel insurance for entrepreneurs and small businesses, starting from 945 Kč per person per year, providing comprehensive travel coverage for business and personal trips.
• Bicycle and e-bicycle insurance (Pojištění jízdních kol a elektrokol) Specialized insurance coverage for bicycles and electric bicycles during travel; sold as an add-on to travel insurance policies.
• Camera insurance (Pojištění fotoaparátů) Insurance coverage for cameras and photography equipment during travel; sold as an add-on.
• Musical instrument insurance (Pojištění hudebních nástrojů) Insurance coverage for musical instruments during travel; sold as an add-on.
• Ticket insurance (Pojištění vstupenek) Insurance coverage for event tickets in case of cancellation or other covered events; sold as an add-on.
• Drone insurance (Pojištění dronů) Insurance coverage for drones during travel; sold as an add-on.
• HotelStorno Hotel cancellation insurance covering the cost of hotel bookings if the trip must be cancelled.
• Travel agency bankruptcy insurance (Pojištění pro případ úpadku) Insurance coverage for travel agencies against bankruptcy or insolvency, protecting customers and the agency.
• Travel agency professional liability insurance (Pojištění profesní odpovědnosti) Professional liability insurance for travel agencies against claims arising from their professional services.
• Travel agency general liability insurance (Pojištění obecné odpovědnosti) General liability insurance for travel agencies covering third-party bodily injury and property damage claims.
• ETICS insurance broker solutions Insurance solutions distributed through ETICS insurance broker for travel agencies, combining multiple coverage products under a single broker arrangement.

Quantifiable outcome

• Claims processed within 7 business days
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Čedok (Travel Agency)coreChannel Partner/ Reseller/ DistributorMajor Czech travel agency partner offering ERGO travel insurance products to customers booking holidays and travel packages. One of the largest travel agency networks in Czech Republic.
• CK FischercoreChannel Partner/ Reseller/ DistributorLeading Czech travel agency partner distributing travel insurance products to Fischer's customer base of holiday travelers.
• Blue Style (Travel Agency)minorChannel Partner/ Reseller/ DistributorCzech travel agency partner offering travel insurance with Blue Style holiday packages and travel services.
• CK EximtoursminorChannel Partner/ Reseller/ DistributorTravel agency partner offering ERGO travel insurance products to Eximtours customers booking travel packages.
• ČSA (Czech Airlines)coreChannel Partner/ Reseller/ DistributorNational airline carrier partnership for cross-selling travel insurance with flight bookings. Provides insurance distribution through airline booking channels.
• Letuška.czminorChannel Partner/ Reseller/ DistributorOnline flight booking platform offering travel insurance add-ons for customers booking flights through the platform.
• TicketportalminorChannel Partner/ Reseller/ DistributorEvent ticket platform partnership offering ticket insurance products for concert, sports, and event ticket purchases.
• Člověk v tísni (People in Need)minorOthersCzech humanitarian organization partnership for social responsibility and charitable initiatives.
• Ministerstvo zahraničních věcí (Ministry of Foreign Affairs)minorStrategic or Co-development PartnerGovernment partnership providing travel advisory information and support for Czech citizens traveling abroad.
• ERGO Travel International GroupcoreStrategic or Co-development PartnerParent company group (ERGO) membership since 2010. ERGO Cestovní Pojišťovna is now rebranded under ERGO Travel to emphasize group affiliation and leverage international brand recognition.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• UNIQA pojišťovna: UNIQA's Czech subsidiary sells travel insurance as part of a broader property & casualty and life portfolio, with strong bank-distribution ties. Directly competes in Czech retail and corporate travel insurance and is among the established alternatives to a specialist like ERGO Cestovní Pojišťovna.
• Kooperativa pojišťovna (VIG): Czech subsidiary of Vienna Insurance Group, one of the largest domestic insurers, offering travel cover alongside multi-line products. Competes directly for Czech retail and corporate travel insurance customers and benefits from VIG's deep CEE distribution network.
• ČSOB Pojišťovna: Czech insurance arm of ČSOB (KBC Group) selling travel cover bundled with banking products. Directly competes in Czech retail travel insurance, particularly via bank channel distribution, and competes for corporate clients.
• Slavia pojišťovna: Mid-sized Czech general insurer offering travel insurance among its product range. Competes for price-sensitive Czech retail travelers and represents a domestic generalist alternative to ERGO's specialist offering.
• ERV (Europäische Reiseversicherung) — other ERGO Travel entities: Sister companies under the ERGO Travel umbrella (e.g., ERV Germany, ERV Austria) operating the same travel-insurance specialist model in their home markets. Highly comparable in product mix, digital platforms, and 24/7 assistance model, and serves as the natural comparison for the Czech entity's product positioning.
• Generali Česká pojišťovna: Czech arm of Generali, the largest domestic insurer, which sells travel insurance as part of a multi-line retail portfolio. Directly competes with ERGO Cestovní Pojišťovna in Czech travel insurance, particularly for retail SingleTrip/MultiTrip and corporate accounts, though it does not specialize exclusively in travel.

Broad incumbents

• AXA Assistance: Global assistance and travel insurance arm of AXA providing 24/7 assistance, medical, and cancellation coverage similar to ERGO's offering. Comparable in product structure and assistance-led value proposition, though it serves multiple European markets rather than specializing in Czechia.
• AIG Travel: Global travel insurance and assistance provider serving corporate and leisure customers worldwide. Comparable product breadth (medical, cancellation, baggage) and corporate focus, but part of a much larger diversified insurer and not focused on the Czech domestic market.
• Allianz Travel: Global travel insurance brand of Allianz Partners, offering single-trip, annual, and cancellation products across many markets including Central Europe. Comparable in product set and digital platform maturity to ERGO Cestovní Pojišťovna, but operates at a much larger scale and is not a Czech pure-play.

Emerging players

• SafetyWing: Digital-first, subscription-based travel medical insurer targeting nomads and remote workers globally. Comparable on the digital self-serve model and annual subscription product (MultiTrip equivalent), but serves a globally distributed digital-nomad segment rather than Czech domestic travelers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ervevropskapojistovna
• LinkedInlinkedin.com/company/ervevropskapojistovna

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about European ERV