What Atenzia does

Atenzia is a privately held Spanish social-healthcare services company founded in 1993, headquartered in Madrid. It delivers teleassistance (remote monitoring and 24/7 assistance), long-term home care, therapeutic adherence programs, and case management for violence victims. Its core product is the Teleasistencia service, supported by the Portal del cuidador (caregiver coordination platform) and the Atenzia salud health-management platform. The company is rolling out CAREWell, a next-generation teleassistance initiative co-developed with the municipalities of Santander, Madrid, and Valencia that applies data intelligence to anticipate user needs.

The business operates a B2G/B2B managed-services model, contracting with Spanish public administrations (city councils and regional governments) and private enterprises — including pharmaceutical companies — to deliver social-healthcare services to their users and beneficiaries. A complementary direct-to-consumer channel operates via the teleasistencia.es platform for individual subscribers. With 900+ professionals, Atenzia reports serving 200,000 elderly and dependent people, 75,000 people with chronic or mental illness, and 185,000 violence victim cases, anchored by an in-house care methodology described as exclusive to the health sector.

Commercially, revenue is generated through institutional managed-service contracts on a quote-based, non-publicly-disclosed pricing basis. The company holds multiple certifications relevant to public-sector eligibility, including ISO/IEC 27001:2022 (information security), Spain's National Security Framework (ENS, medium level), AENOR teleassistance service certification, ISO 9001 quality management, and ISO 14001 environmental management. No external investors, parent entities, funding rounds, M&A activity, or public-market listings are disclosed.

Name

Atenzia

Legal name

Atenzia

Website

https://atenzia.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Atenzia is a privately held Spanish social-healthcare services company providing teleassistance, long-term home care, and therapeutic adherence programs to public administrations and private enterprises, serving 200,000+ elderly, chronic-illness, and vulnerable individuals across Spain.

Ownership category

akta.pro rank

Product category

Social-Healthcare and Teleassistance Services

NAICS

Social Assistance (624), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industry

Health Access & Social Care Innovations (Community Health, Telehealth for Underserved) (BPAGALAG)

Keywords

• Teleassistance services
• Social-healthcare services
• Remote patient monitoring
• Elderly home care
• Long-term care services

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Social-Healthcare Services: Provision of long-term care, teleassistance, and social-healthcare services to public administrations and private companies for their users and beneficiaries

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Atenzia delivers social-healthcare (sociosanitary) services including teleassistance, long-term home care, chronic disease management, therapeutic adherence programs, and specialized support for violence victims. The company serves public administrations (city councils such as Madrid, Santander, and Valencia) and private companies (pharmaceutical and healthcare firms) under managed-service contracts, with a complementary direct-to-consumer channel via teleasistencia.es. Its proprietary CAREWell project represents next-generation teleassistance leveraging data intelligence.

Product overview

Atenzia offers a comprehensive sociosanitary service ecosystem centered on telecare (teleasistencia) for elderly, dependent individuals, and those with chronic or mental health conditions. The portfolio includes the core Teleasistencia service for remote monitoring and assistance, the Portal del cuidador (Caregiver Portal) for caregiver coordination, and the Atenzia salud platform for health management. The innovative CAREWell project represents their next-generation approach, transforming telecare through data intelligence in partnership with European municipalities. The company operates with a model that emphasizes physical, emotional, and social health for each user, serving both public administrations and private companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Teleasistencia Remote monitoring and assistance service for elderly and dependent individuals, providing 24/7 support through technological systems to ensure safety and wellbeing at home. Served via the teleasistencia.es platform for consumers and via institutional contracts for public administrations and private companies.
• Portal del cuidador Online portal for caregivers to manage and coordinate care for their dependents, providing access to resources and tools for care planning and oversight.
• Atenzia salud Health management platform for users to access health-related services and manage their wellbeing, including personal health information and Atenzia service access.
• CAREWell Next-generation teleassistance initiative that transforms traditional telecare through data intelligence, enabling anticipation and response to user needs. Developed in collaboration with the Spanish city councils of Santander, Madrid, and Valencia.

Quantifiable outcome

• 90% of patients maintain or improve their psychosocial risk classification in pharmaceutical adherence programs
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• Ayuntamiento de MadridcoreStrategic or Co-development PartnerCollaboration on CAREWell European project for next-generation teleassistance, and ongoing evolution of teleassistance services through social and technological innovation
• Ayuntamiento de SantandercoreStrategic or Co-development PartnerPartnership in CAREWell European project for next-generation teleassistance, presented together with other municipalities
• Ayuntamiento de ValenciacoreStrategic or Co-development PartnerPartnership in CAREWell European project for next-generation teleassistance, presented together with other municipalities

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Legrand Care (formerly Tynetec): European telecare technology provider specialising in digital telecare platforms, sensors and remote monitoring. Comparable to Atenzia's CAREWell direction, focused on the technology layer rather than full service delivery.
• Vesta Healthcare: US-based tech-enabled care provider for elderly and chronically ill populations using predictive analytics and 24/7 remote support. Comparable to Atenzia's CAREWell vision of data-intelligence-driven telecare, though operating in the US market.

Broad incumbents

• Clece (Grupo ACS): Major Spanish social-services and facility-management provider owned by ACS Group. Comparable to Atenzia in providing B2G social-healthcare services to public administrations, though much broader in scope (cleaning, maintenance, etc.).
• Eulen Servicios Sociosanitarios: Spanish social-healthcare services division of Grupo Eulen providing home care and teleassistance to public administrations. Comparable to Atenzia in B2G social-health model and target customer base.
• Tunstall Healthcare: Global leader in telecare technology and managed services with operations in Spain. Comparable to Atenzia as a telecare platform provider, though Tunstall operates across many countries and product categories.
• DomusVi: One of Spain's largest operators of elderly care homes and home-care services with pan-European presence. Comparable to Atenzia in social-healthcare service delivery, though primarily facility-based rather than remote/telecare focused.

Direct peers

• Televida: Spain's largest teleassistance operator serving public administrations with remote care and emergency response services. Directly competes with Atenzia for the same municipal teleasistencia contracts across Spanish cities.
• Cruz Roja Española (Teleasistencia): Spanish Red Cross operates a national teleassistencia service for elderly and vulnerable populations through municipal agreements. Competes head-to-head with Atenzia in B2G telecare tenders.
• Asistel: Spanish teleassistance service provider serving public administrations and private clients with remote care solutions. Directly competes with Atenzia in the Spanish municipal teleasistencia market.

Regional players

• Savia (Quirónsalud): Spanish digital health platform by Quirónsalud offering chronic care management and home-based health services. Comparable to Atenzia in chronic disease management and therapeutic adherence programs, though serving insured/paid populations rather than municipal contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/atenziaesp
• Facebookfacebook.com/AtenziaEspana
• LinkedInlinkedin.com/company/atenzia

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Atenzia