Pasientreiser HF

What Pasientreiser HF does

Pasientreiser HF is a Norwegian national health enterprise (helseforetak) headquartered in Skien, owned by Norway's four regional health enterprises (Helse Nord, Helse Midt-Norge, Helse Vest, Helse Sør-Øst). The organization, together with 17 local health enterprises, is responsible for the national patient travel scheme (pasientreiseordningen), which in 2024 facilitated approximately 7.9 million patient trips. Its core mandate is to ensure Norwegian citizens can reach publicly funded treatment regardless of geography, covering both travel reimbursement for patients who organize their own journeys and organized transport (primarily taxi, ~94% of orders) for those unable to use public transport. Standard rates per kilometer are set by the pasientreiseforskriften, with co-payments (egenandel) per trip and exemptions for children under 16, companions, and occupational injuries.

Pasientreiser HF develops and operates the national ICT infrastructure underpinning the scheme. Its proprietary NISSY system enables healthcare personnel to electronically requisition patient transport and create travel certificates (reiseattest), integrating with major Norwegian journal systems (PatientSky, Pridok) and the Norsk Helsenett national health network. Patients interact with the service through the Helsenorge national health portal, a 05515 phone line, or paper applications, with automated or manual processing of travel support applications averaging under 11 days. The website and data storage run on Optimizely's cloud platform, with Cloudflare for DDoS protection and Matomo for anonymized web analytics; Norsk Helsenett SF acts as the data processor and technology partner.

The entity operates with approximately 130 staff across four department offices nationwide, processes about 6.5 million patient trips per year (2025), and administers a scheme with total spending of 2.4 billion NOK in 2025, of which 1.64 billion NOK went to organized trips and 718 million NOK to travel support payouts. Because it is a state-owned helseforetak, Pasientreiser HF does not generate revenue in the commercial sense; its operating budget is allocated by the regional health enterprises under Norwegian specialized healthcare governance, and it currently has no subsidiaries, funding rounds, M&A activity, or competitive commercial positioning.

Name

Pasientreiser HF

Legal name

Pasientreiser HF

Website

https://pasientreiser.no

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Pasientreiser HF is a Norwegian national health enterprise that develops and operates the NISSY digital requisition system and the national patient travel scheme, coordinating travel reimbursement and organized transport for Norwegian citizens to publicly funded treatment alongside 17 local health enterprises.

Ownership category

akta.pro rank

Product category

Patient Travel Services

NAICS

All Other Travel Arrangement and Reservation Services (561599)

SIC

Hospital & Medical Service Plans (6324)

akta.pro primary industry

Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD)

Keywords

• Patient travel services
• Healthcare reimbursement
• Medical transport coordination
• Travel requisition system
• Public health administration

Headquarters

HQ city

Skien

HQ country

Norway

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Government Funding: Pasientreiser HF is a national health enterprise owned by the four regional health enterprises. It operates as a government-funded organization providing patient travel support services funded by the regional health enterprises and the Norwegian healthcare system.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Pasientreiser HF develops and operates the national computer systems used for ordering, planning, carrying out and controlling patient travel in Norway. The organization administers two service areas: organized travel (Organiserte reiser), where transport is planned and ordered for patients unable to use public transport (94% taxi journeys), and travel support (Reisestøtte), where patients who arrange their own travel apply for reimbursement under pasientreiseforskriften. The NISSY digital requisition system supports electronic ordering by healthcare professionals, while the reiseattest feature enables patient self-booking on Helsenorge.

Product overview

Pasientreiser HF operates a national patient travel scheme consisting of two interconnected service areas: (1) organized travel (Organiserte reiser) managed through NISSY, where healthcare providers create travel certificates or directly order transport for patients who cannot use public transport; and (2) travel support (Reisestøtte), where patients who organize their own travel apply for reimbursement through Helsenorge or paper forms. The NISSY system enables electronic requisition by healthcare personnel, while the reiseattest feature allows patients to self-book travel on Helsenorge. Both services are underpinned by national IKT solutions developed and managed by Pasientreiser HF, with 17 local health enterprises responsible for local transport agreements.

Differentiator

Problem solved

Functional benefit

Brands

• NISSY: Digital ordering system for patient travels used by healthcare personnel to create travel certificates and order organized patient transport.

Products and services

• NISSY Electronic Requisition System NISSY is Pasientreiser HF's proprietary digital system used by healthcare personnel to electronically order patient transport and create travel certificates. Accessed via Norsk Helsenett (the national health network), NISSY integrates with major electronic journal systems (PatientSky, Pridok) and is the central tool for electronic requisition of organized patient travel across Norway's healthcare system.
• Reiseattest (Travel Certificate) A travel certificate (reiseattest) allows patients who need organized travel to book their own journeys on Helsenorge or travel by car and have expenses reimbursed. Creating a travel certificate saves time for healthcare providers and gives patients more control over their travel arrangements.
• Reisestøtte (Travel Support / Reimbursement) Pasientreiser HF processes applications for travel support (reisestøtte) when patients pay for their own travel to publicly funded treatment and apply for reimbursement afterward. Applications can be submitted digitally on Helsenorge or on paper, with automated or manual processing and standard per-kilometer rates governed by pasientreiseforskriften.
• Organiserte reiser (Organized Travel) Pasientreiser HF and the 17 local health enterprises plan and order organized patient travel when no public transport is available on part or all of the route. The service includes taxi transport (94% of orders), flights, ferries, boats, and other transport options arranged through NISSY-based electronic requisitions and contracted providers.

Quantifiable outcome

• 7.9 million patient trips facilitated in 2024
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• 17 Local Health EnterprisescoreStrategic or Co-development PartnerPasientreiser HF works together with 17 local health enterprises (lokale helseforetak) to ensure the population receives good and equitable services in patient travel. The local health enterprises are responsible for contracts with taxi and airline companies and organize patient transport.
• Four Regional Health EnterprisescoreStrategic or Co-development PartnerPasientreiser HF is owned by the four regional health enterprises (regionale helseforetak). These enterprises set common goals for the patient travel area that are integrated into regional development plans.
• Norsk Helsenett SFcoreTechnology or IntegrationNorsk Helsenett SF is the national service provider responsible for development and administration of the website. They provide access to the health network for healthcare professionals.

Scale indicators11 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• SOS International: SOS International is a Nordic medical assistance company providing medical transport, repatriation, and patient travel coordination services. It directly parallels Pasientreiser HF's function of coordinating medical travel and providing care logistics across borders, though operating primarily through insurance-based reimbursement models rather than government mandate.
• MTM (Medical Transportation Management): MTM is a NEMT broker coordinating non-emergency medical transportation for Medicaid and Medicare populations across the US. Its technology-enabled coordination of patient transport and trip management directly parallels Pasientreiser HF's NISSY-driven organized travel operations.
• Global Rescue: Global Rescue provides medical evacuation, advisory, and travel risk management services globally. Its medical transport coordination and case management capabilities parallel the organized travel and travel support functions Pasientreiser HF provides within Norway's national scheme.
• Modivcare: Modivcare (formerly LogistiCare) is a US-based non-emergency medical transportation (NEMT) broker managing millions of patient trips annually through coordinated networks. It is directly comparable to Pasientreiser HF in operating a national-scale patient transport coordination platform, though in a privatized US healthcare context rather than government monopoly.

Broad incumbents

• American Medical Response: American Medical Response is one of the largest US medical transport providers, offering both emergency and non-emergency patient transport services. Its broad portfolio of patient transport services makes it comparable as an incumbent player in the medical transport coordination space.
• Falck A/S: Falck A/S is a Danish-based emergency, medical, and patient transport services provider operating across multiple countries. While broader in scope (including ambulance services and occupational health), its patient transport division serves healthcare systems similarly to Pasientreiser HF's organized travel function, making it a comparable incumbent in Nordic medical transport logistics.

Emerging players

• Veyo: Veyo is a technology-focused NEMT broker using predictive analytics and digital tools to coordinate patient transport. As an emerging tech-enabled player in medical transport logistics, it represents the type of digital-first platform Pasientreiser HF aspires to evolve into with its NISSY optimization roadmap.

Others

• DIPS AS: DIPS AS is a Norwegian health IT provider whose electronic patient record systems integrate with Pasientreiser HF's NISSY requisition system. As a technology ecosystem participant embedded in Norwegian healthcare workflows, it is an adjacent peer in the national health technology stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInno.linkedin.com/company/pasientreiser-ans
• Xx.com/pasientreiser

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pasientreiser HF