MEDSER Medical Services

What MEDSER Medical Services does

MEDSER Medical Services GmbH is a privately-held German company founded in 1998 by Aydogan Polat, headquartered in Heusenstamm near Frankfurt. The company specializes in the maintenance, repair, refurbishment, and lifecycle support of Siemens CT scanners, serving hospitals, diagnostic radiology facilities, and veterinary practices across more than 90 countries. Over 27 years, it has grown from a one-man repair operation into a global service provider managing 200+ CT systems whose combined equipment value sits in the three-digit million euro range.

The company's core offering is built around three integrated pillars: a tiered service contract business (Bronze, Silver, and Gold tiers with 100% coverage and a 98% uptime guarantee at the top tier), a refurbished CT scanner sales program (CT-Trade) operated from a showroom displaying approximately 15 units, and an OEM spare parts distribution business executed through the wholly-owned PROMPT GmbH subsidiary, which holds 7,500+ SKUs across 2,000+ m² of warehouse space and ships globally within 24 hours. Complementing these is the proprietary CT-CUBE, a containerized mobile CT unit developed in-house that can be delivered and operationalized within hours on a plug-and-play basis. Supporting capabilities include short-term X-ray tube rentals, professional transport and installation services, and remote diagnostics through VPN access on premium contracts.

MEDSER generates revenue through a mix of recurring subscriptions (annual and multi-year service contracts, CT-CUBE rentals), one-time transactions (used CT scanner sales, spare parts), and usage-based fees (rental tubes). Go-to-market is primarily direct enterprise field sales with consultation-driven engagements, supplemented by a physical showroom in Heusenstamm, the PROMPT online parts platform, and a presence at industry trade shows. The company operates with no disclosed external investors or institutional capital, has expanded organically since inception, and is led by founder and Managing Director Aydogan Polat.

Name

MEDSER Medical Services

Legal name

MEDSER Medical Services GmbH

Website

https://medser.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

MEDSER Medical Services is a privately-held German company that provides maintenance, repair, refurbishment, and spare parts services for Siemens CT scanners, serving hospitals, diagnostic radiology facilities, and veterinary practices across 90+ countries through tiered service contracts, used equipment sales, and a mobile CT rental product.

Ownership category

akta.pro rank

Product category

Medical Imaging Equipment Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Navigational, Measuring, Electromedical, and Control Instruments Manufacturing (3345)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047), Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Interventional Radiology & Image-Guided Therapy Systems (HLAHABAG)

Keywords

• Medical imaging services
• CT scanner maintenance
• Radiology equipment repair
• OEM spare parts
• Mobile CT solutions

Headquarters

HQ city

Heusenstamm

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Service Contracts: Annual/multi-year maintenance and repair contracts for CT scanners in three tiers (Bronze, Silver, Gold) with varying coverage levels and pricing structures. Includes remote support, spare parts, and uptime guarantees.
2. Used CT Scanner Sales: Purchase and professional refurbishment of used Siemens CT scanners for resale. Includes optional X-ray tube selection (used or new with warranty).
3. OEM Spare Parts Sales: Sale of new and tested used OEM spare parts for Siemens CT scanners. Offers both new OEM tubes with manufacturer warranty and certified used parts.
4. X-ray Tube Rental: Short-term rental of X-ray tubes as emergency solution when customer tubes fail. Available as standalone service or add-on to any service contract.
5. Mobile CT Rental (CT-CUBE): Rental of mobile CT units in container format for temporary or mobile CT solutions.
6. Transport and Installation: Professional CT system relocation, deinstallation, and installation services including room planning consultation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

MEDSER provides specialized maintenance, repair, and refurbishment services for Siemens CT scanners, complemented by tiered service contracts (Bronze, Silver, Gold), sales of refurbished CT systems, OEM spare parts distribution, X-ray tube replacement, and a mobile CT unit (CT-CUBE) for on-site diagnostic imaging. The company serves hospitals, veterinary practices, and diagnostic radiology facilities across 90+ countries with over 200 devices under management.

Product overview

MEDSER Medical Services is a specialized provider of computed tomography services and solutions for Siemens CT scanners. The company offers a portfolio of integrated products including CT-Services (maintenance, repair, and consulting with Bronze/Silver/Gold service tiers), CT-Trade (refurbished used CT scanner sales), OEM Spare Parts through its PROMPT subsidiary (over 7,500 parts with 24-hour availability), X-ray Tubes (new and rental options), and the mobile CT-CUBE container unit. Services span from individual module offerings to comprehensive maintenance contracts, all designed to extend CT system lifespan and reduce total cost of ownership.

Differentiator

Problem solved

Functional benefit

Brands

• CT-CUBE: Mobile CT unit in a container that can be rented, delivered quickly and ready for use within hours using plug and play principle.
• PROMPT

Products and services

• CT-Services (Bronze / Silver / Gold)

Quantifiable outcome

• 98% uptime guarantee with Gold Service tier
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and core.

• INMEDminorStrategic or Co-development Partner · 1 January 2008Cooperation agreement established in 2008 for collaborative medical imaging solutions and services.
• PROMPT GmbHcoreOEM/ Whitelabel/ Licensing PartnerFounded in 2015 as a subsidiary company dedicated to spare parts distribution. Operates online parts platform at prompt.parts. Core business function for OEM spare parts sales.
• 3M (Iluma CBCT Dental Scanner)minorStrategic or Co-development PartnerOfficial EMEA Service Provider for 3M-Iluma CBCT Dental Scanner since 2009, expanding service capabilities beyond Siemens CT systems.

Scale indicators7 records

Recent moves14 records

Expansion highlights5 records

Broad incumbents

• Philips Healthcare: Global imaging OEM with full-service contracts and a long-running independent service channel program. Comparable as a broad incumbent whose strategy toward independent service organizations mirrors Siemens's and influences MEDSER's adjacent opportunities.
• Siemens Healthineers: OEM manufacturer of Somatom CT scanners (and broader imaging portfolio) with direct service contracts, parts, and digital service offerings. Comparable as the dominant incumbent whose installed base MEDSER services and whose strategic moves most directly shape MEDSER's market.
• Agiliti: U.S.-based healthcare equipment management and services company offering medical equipment rental, service, and clinical engineering at scale. Comparable as a larger, scaled competitor in medical imaging equipment services — though broader in scope than MEDSER's CT specialization.
• GE HealthCare: Major OEM of CT and other imaging equipment with comprehensive service contracts and digital service platforms. Relevant incumbent competing for the same hospital imaging-service wallet and shaping the broader independent service landscape.
• TRIMEDX: Healthcare technology management company providing clinical engineering, medical imaging service, and parts across hospital systems. Comparable as a scaled, broad-based independent medical imaging and equipment service provider that competes for the same outsourced service wallet.
• Canon Medical Systems: OEM of CT, MRI, ultrasound, and X-ray systems with global service operations. Comparable as a broad incumbent whose installed base could represent a future adjacent expansion market for MEDSER's service capabilities.

Direct peers

• Radiology Oncology Systems: Independent provider of refurbished linear accelerators and CT simulators, with parts and service operations. Comparable as a focused independent imaging equipment service organization, though concentrated in radiation oncology.
• Atlantis Worldwide: Independent dealer of refurbished medical imaging systems including CT, MRI, and C-arm, with parts and service support. Directly comparable to MEDSER's refurbished CT sales and parts business.
• Block Imaging: Refurbished medical imaging equipment provider (CT, MRI, PET, ultrasound) with parts and service offerings. Comparable to MEDSER's CT-Trade, OEM parts (PROMPT), and service business across the same customer base of hospitals and imaging centers.
• DirectMed Parts & Service: Independent service organization offering parts, repair, and refurbishment for medical imaging equipment (MRI, CT, and other modalities). Closely comparable to MEDSER as a private, independent imaging equipment service provider selling OEM parts and refurbished systems globally.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xxing.com/pages/medsermedicalservices
• YouTubeyoutube.com/channel/UCFmHwmGGMYo4KR8GQByPALQ
• Facebookfacebook.com/medsermedical
• LinkedInlinkedin.com/company/medser-medical-services
• Instagraminstagram.com/medser_medical_services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MEDSER Medical Services