Softhard

What Softhard does

SoftHard S.A. is a Polish software vendor founded in 1990 (registered KRS 0000217562) headquartered in Płock, Poland, with approximately 100 employees and six regional offices across major Polish voivodeships. The company develops ZSI Papirus SQL, an integrated enterprise resource planning (ERP) platform built on SQL database and client-server architecture with ASP.NET-based web modules, comprising approximately 40 specialized modules covering finance and accounting (including Polish budgetary accounting with Rb reports), HR and payroll, warehouse and fixed assets, document and information circulation (OID), CRM, production planning, and dedicated vertical solutions for property managers, municipal water/heating utilities, communal enterprises, public administration, healthcare (including hospital pharmacy), and general businesses. The platform supports both on-premise and cloud deployment (Chmura ZSI Papirus SQL introduced in 2019), with mobile applications (mPapirus for iOS/Android) for field operations, an electronic customer service portal (e-BOK), and integration with SMS gateways, Crystal Reports, and field hardware (PSION, MEFA-2010 printers). The company reports approximately 500 customers and tens of thousands of users across Poland, with over 35 years of continuous product development.

The business model combines one-time software license and implementation revenue (per-client quotes for tailored deployments), recurring maintenance and support subscriptions (covering regulatory updates for KSeF, JPK VAT, ZUS/PIT), managed cloud hosting services, and professional services for custom development. The company operates a sales-led go-to-market model targeting enterprise property managers, municipal utilities, government offices, healthcare facilities, and general businesses, primarily through direct sales and public procurement tenders (with documented wins such as the April 2026 MZBM Rzeszów municipal housing management deployment). Pricing is quote-based and not publicly disclosed, with multi-year contracts typical for enterprise deployments. The company holds ISO 27001, ISO 27017, and ISO 27018 certifications along with a Polish Industrial Security Certificate (SBPKB017919S), positioning it for public-sector and regulated-industry procurement. Distribution is exclusively within the Polish domestic market, with no international expansion, external funding rounds, or institutional investor ownership disclosed.

Name

Softhard

Legal name

SoftHard S.A.

Website

https://softhard.com.pl

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

51–100 employees

Short description

SoftHard S.A. is a Polish software vendor that develops ZSI Papirus SQL, an integrated modular ERP platform with 40+ modules serving approximately 500 customers in property management, municipal utilities, public administration, healthcare, and general businesses across Poland.

Ownership category

akta.pro rank

Headquarters

HQ city

Plock

HQ country

Poland

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Implementation: Sale and implementation of ZSI Papirus SQL integrated enterprise management system across multiple verticals. Includes dedicated modules for property management, utilities, healthcare, government, and general businesses. Implementation services include system deployment, configuration, data migration, and staff training.
2. Software Maintenance and Support: Post-implementation support provided by Software Service Consultants. Includes access to new software versions updated with changes in legal regulations.
3. Cloud Hosting (Chmura ZSI Papirus SQL): Remote work infrastructure services using company hardware, network, and system software. Offered as an alternative to on-premise deployment, enabling clients to work remotely without their own server infrastructure.
4. Custom/Dedicated Solutions: Custom system development or extension of ZSI functionality for specific client requirements. Team of experienced programmers and system analysts.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

SoftHard S.A. develops and sells ZSI Papirus SQL, a modular integrated ERP platform for property managers, municipal utilities (water, heating, communal enterprises), healthcare facilities, public administration offices, and general businesses in Poland. The system covers finance, accounting, budgetary accounting, payroll, HR, document circulation, fixed assets, warehouses, controlling, invoicing, property management with rent and utilities billing, debt collection, hospital pharmacy, and production planning. Customers acquire the software through license, recurring maintenance, optional cloud hosting, and custom development services.

Product overview

SoftHard S.A. offers ZSI Papirus SQL (Zintegrowany System Informatyczny Papirus SQL), a comprehensive modular ERP platform developed since 1990. The system consists of a core database platform with approximately 40+ specialized modules serving distinct functional areas. Key module categories include: Core Finance & Operations (Finanse i Księgowość, Finanse i Księgowość Budżetowa, Kontroling, Magazyny, Środki trwałe, Ewidencja wyposażenia, Rejestry faktur, Kasa-Banki, Rejestr umów); Property Management (Czynsze-Media, Windykacja, Wspólnoty mieszkaniowe, Zarządcy nieruchomości, Prawa do lokali, Wkłady-Udziały, Podatek od nieruchomości, Remonty, Zlecenia, Deklaracja-odpady komunalne); HR & Workforce (Kadry-Płace, EIP, Kasa zapomogowo-pożyczkowa, ZFŚS); Customer Service & Communication (e-BOK, Serwer powiadomień, Call Center, CRM – Akcje Marketingowe, Obieg Informacji i Dokumentów OID); Utilities (Przedsiębiorstwa wodociągowe with System bilingowy and Inkasent, Przedsiębiorstwa ciepłownicze, Przedsiębiorstwa komunalne); Healthcare (Służba zdrowia with Apteka szpitalna); Manufacturing (System produkcyjny); Mobile & Cloud (mPapirus, Pulpit Menadżera, Chmura ZSI Papirus SQL). Industry-specific solutions are offered for property managers, municipal enterprises, water utilities, heating companies, public administration, healthcare, and general businesses. The platform supports both on-premise and cloud deployment with approximately 500 customers and several thousand users across Poland.

Differentiator

Problem solved

Functional benefit

Brands

• ZSI Papirus SQL: Zintegrowany System Informatyczny Papirus SQL - the company's flagship integrated ERP software system serving property managers, utilities, communal enterprises, healthcare, and public administration sectors.
• Chmura ZSI Papirus SQL
• mPapirus
• Pulpit Menadżera ZSI Papirus SQL

Products and services

• ZSI Papirus SQL Flagship modular enterprise resource planning platform built on SQL database technology and client-server architecture that integrates finance, accounting, payroll, HR, document management, inventory, production, CRM, utility billing, and property management into a single system for Polish property managers, businesses, utilities, public administration, and healthcare organizations.
• Zarządcy nieruchomości (Property Managers Solution)

Quantifiable outcome

• 500+ customers and tens of thousands of users across Poland
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature15 records

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Symfonia (Sage Poland): Symfonia is a Polish SME accounting, HR, payroll, and invoicing suite under Sage; it competes with SoftHard's finance, HR/payroll, and invoice register modules for very similar Polish small and mid-sized business customers.
• Streamsoft: Streamsoft is a Polish mid-market ERP provider targeting SMEs in production, trade, and services; it overlaps with SoftHard's "Firmy" vertical offering finance, HR, warehouse, and CRM modules to similar Polish business customers.
• Asseco Poland: Asseco Poland develops ERP and administration systems for Polish public sector, utilities, and enterprises, competing with SoftHard in municipal/government tenders with broader scale and a wider product portfolio spanning banking, healthcare, and utilities.
• Macrologic: Macrologic is a Polish software house providing ERP and business applications focused on production, trade, and services; it addresses the same Polish SMB and mid-market space as SoftHard's general business (Firmy) solution.
• Comarch: Comarch is the largest Polish-origin ERP and business software vendor; it competes directly with SoftHard's ZSI Papirus SQL across property management, utilities, healthcare, and public administration in Poland, with overlapping modules for finance, HR, document workflow, and field service.
• Enova (HumanSoft): Enova is a Polish mid-market ERP and HR/payroll platform serving SMBs in trade, services, and production; it overlaps with SoftHard's "Firmy", "Kadry-Płace", and finance modules for very similar Polish business customers.

Broad incumbents

• Oracle NetSuite: Oracle NetSuite is a cloud ERP competing with SoftHard for mid-market and enterprise Polish customers that require global scalability, multi-entity consolidation, and integrated CRM; SoftHard competes on regulatory localization and per-vertical fit.
• Microsoft Dynamics 365: Microsoft Dynamics offers finance, supply chain, and CRM modules used by the same Polish mid-market and large enterprise customers as SoftHard; it is a broad incumbent against which SoftHard defends on local compliance and vertical specialization.
• SAP Poland: SAP competes with SoftHard primarily at the upper end of the same customer segments (utilities, public sector, large property managers) where Polish clients seek global ERP breadth and cloud capabilities, while SoftHard competes on local regulatory fit and total cost.
• IFS: IFS provides enterprise software for utilities, public sector, and asset-intensive industries; it competes with SoftHard's utility and municipal solutions where larger customers require advanced asset and field-service management beyond local compliance scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/softhard-s-a

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Softhard