What iONE Team does

iONE Team (legal entity: iONE TEAM, S.L.) is a privately held Spanish consulting firm founded in December 2011 in Madrid that exclusively specialises in BMC Software and BMC Helix solutions. The company implements, migrates, and supports enterprise IT service management (ITSM), IT operations management, and workflow automation platforms, with its core product and service portfolio built around BMC Helix ITSM/Smart IT, BMC Digital Workplace, Virtual Agent & Chatbots, Helix Discovery, TrueSight Operations Management, BMC Atrium Orchestrator, BMC BladeLogic Server Automation, and the Control-M family (core, Managed File Transfer, Mainframe). Architecturally, the offering pairs BMC's AIOps and GenAI capabilities with integration into the major hyperscalers (AWS, Azure, GCP), ITSM peers (ServiceNow, Jira), data platforms (Snowflake, Airflow, Azure Data Factory), and a Jitterbit partnership for iPaaS/API integration.

The business is a professional and managed services model: revenue derives from end-to-end consulting and implementation projects, first-level support and administration of BMC environments, training programmes, and BMC product resale. Pricing is bespoke and quote-based under multi-year enterprise contracts, reflecting the heavy-customisation nature of BMC deployments. The go-to-market is enterprise field sales targeting large IT organisations that need certified BMC expertise; customer segments include enterprise IT departments, private-sector firms (with telco strength), Spanish and broader European public administration, and Latin American enterprises in Brazil, Peru, and Argentina.

The firm claims more than 50 professionals (most with 10+ years of individual BMC experience), 500+ delivered projects, 2,000+ active end-users on implemented solutions, and more than 25 years of cumulative partnership with BMC. It is founder-owned and managed by José Luis Fernández (Co-Founder and CEO), Celso Alonso (Co-Founder and BMC Helix ITSM Product Director), and Pedro Calvo (Co-Founder and LATAM Business Director). Certifications include BMC Delivery Elite Partner (first Spanish company in EMEA, one of five worldwide), BMC Sales Elite Partner (first in Iberia), BMC Partner of the Year 2025 (Global Rising Delivery), INNOVATIVE SME (Spanish Ministry of Science and Innovation), and ISO 9001, 20000-1:2018, 27001, and 14001.

Name

iONE Team

Legal name

iONE TEAM, S.L.

Website

https://ioneteam.es

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

iOne Team is a Madrid-based, founder-owned Spanish consultancy of 50+ professionals that exclusively delivers BMC Software and BMC Helix implementation, managed support, and training services to enterprise IT departments and public administrations across EMEA and LATAM.

Ownership category

akta.pro rank

Product category

IT Management Consulting

NAICS

Computer Systems Design and Related Services (54151), Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industry

Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• BMC software consulting
• IT service management
• Workflow automation services
• IT operations management
• Digital transformation consulting

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Consulting and Implementation Services: Professional consulting services for BMC Software implementation, migration, and digital transformation projects. Services include end-to-end project execution from planning through implementation and change management for technology adoption.
2. Support, Administration and Evolution Services: Ongoing support services including reception, classification and prioritization of incidents, SLA tracking reports, application monitoring, configuration services, and incident management of BMC Software tickets with interaction with the BMC Support team.
3. Training Services: Training services for companies implementing BMC Software solutions, delivered through online or on-site programs covering fundamentals to advanced levels, customized to specific enterprise needs.
4. BMC Software Product Sales: Sale of BMC Software products and solutions as an authorized BMC partner, including BMC Helix, Control-M, Discovery, TrueSight, and related IT management tools.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

iONE Team is a Spanish IT consulting firm that exclusively delivers professional services around BMC Software and BMC Helix solutions. Its core business is end-to-end project execution — planning, development, implementation, migration, and cultural change management — for IT service management (ITSM), IT operations management, and workflow automation platforms (BMC Helix ITSM, Control-M, TrueSight, Discovery, Digital Workplace), supported by ongoing first-level support, administration, evolution, integration, and training services for enterprise IT departments.

Product overview

iONE Team is a specialized consultancy exclusively focused on BMC Software and BMC Helix solutions. Their product portfolio centers on IT service management (BMC Helix ITSM/BMC Smart IT), enterprise service management, and workflow orchestration (Control-M). Key offerings include BMC Digital Workplace for modern self-service, Virtual Agent & Chatbots for AI-powered support, Helix Discovery for asset inventory, Operations Management for service performance, Control-M for hybrid cloud workflow orchestration, Control-M Managed File Transfer for automated file transfers, and Control-M Mainframe for mainframe workload optimization. The portfolio also includes BMC Atrium Orchestrator and BMC BladeLogic Server Automation. Together, these solutions provide end-to-end IT governance, service management, and operational automation for enterprises.

Differentiator

Problem solved

Functional benefit

Products and services

• BMC Helix ITSM / BMC Smart IT Cloud-native IT service management platform resold, implemented, and supported by iONE Team for enterprise IT departments, covering incident management, change management, and CMDB configuration.
• Enterprise Service Management Extends IT service management best practices beyond IT to other departments (HR, Facilities, Finance), enabling unified service delivery across the enterprise, delivered by iONE Team.
• Digital Workplace Modern self-service portal for digital work providing omnichannel intelligent experiences and user-friendly service catalog capabilities, resold and implemented by iONE Team.
• Virtual Agent & Chatbots AI-powered conversational interface for automated IT support enabling users to resolve issues through natural language interactions, implemented and supported by iONE Team.
• Control-M Application and data workflow orchestration platform across hybrid and cloud environments, resold and implemented by iONE Team to build, define, schedule, deploy, manage, and monitor production workflows at scale.
• Control-M Managed File Transfer Simplifies and automates file transfer management across hybrid environments with SFTP, FTP over SSL, AS2 and PGP encryption support, resold and implemented by iONE Team.
• Control-M Mainframe Workload management solution for automating and optimizing job execution in mainframe environments, resold and implemented by iONE Team.
• Helix Discovery Automatic detection and inventory of assets for data centers, mapping relationships between infrastructure components, resold and implemented by iONE Team.
• Operations Management IT service performance and availability management platform integrating real-time analysis of service and business impact across physical, virtual, and cloud environments, resold and implemented by iONE Team.
• BMC Atrium Orchestrator IT process automation solution enabling creation of workflows between applications, platforms, and tools under ITIL standards, resold and implemented by iONE Team.
• BMC BladeLogic Server Automation Automated management, control, and execution of configuration changes in data center and cloud environments, resold and implemented by iONE Team; claims up to 200% productivity increase.
• Support, Administration and Evolution Services Ongoing first-level BMC support including reception, classification and prioritization of incidents, SLA tracking, application monitoring, configuration services, and incident management with BMC Software.
• Implementation and Migration Services End-to-end project execution services for BMC Software implementation, migration, and digital transformation, from planning through deployment and cultural change management.
• Project Consulting Services Strategic consulting for digital transformation of IT departments, led by a team of highly qualified project managers ensuring deadlines and quality standards are met.
• Integration Services Integrations between BMC Software solutions and third-party platforms including ServiceNow, JIRA, Salesforce, AWS, Azure, GCP, Docker, Kubernetes, Oracle, SQL Server, and MySQL.
• Training Services Training programs for companies implementing BMC Software solutions, delivered through online or on-site programs covering fundamentals to advanced levels, customized to enterprise needs.

Quantifiable outcome

• 200% productivity increase with BMC BladeLogic Server Automation
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability6 records

Feature4 records

Partnerships

One partnership is on record.

• BMC SoftwarecoreStrategic or Co-development PartneriONE Team is a strategic partner of BMC Software, recognized as the first Spanish company certified in EMEA and one of five companies worldwide in BMC's Delivery Premier Partnership category. They hold both Delivery Elite and Sales Elite Partnership certifications and were awarded BMC Partner of the Year 2025 - Global Rising Delivery. The partnership focuses exclusively on BMC & BMC Helix Solutions for IT service management and IT operations management.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Indra: Major Spanish IT services and consulting firm with strong public-sector and enterprise IT transformation capabilities. Comparable as a domestic competitor for Spanish and Iberian BMC and ITSM engagements, though Indra's portfolio spans far beyond BMC.

Others

• BMC Software: The software vendor whose Helix, Remedy, and Control-M platforms iONE Team exclusively implements and resells. Included as an ecosystem counterpart given the partner-dependency dynamic that defines iONE Team's business model.

Emerging players

• Happiest Minds Technologies: Digital and IT services company with a focused BMC Software practice covering ITSM, ITOM, and digital workplace. Comparable as a BMC-specialist mid-sized consultancy, though broader in technology offerings than iONE Team.
• Mphasis: IT services company with BMC and adjacent enterprise automation capabilities, including Control-M-related work. Comparable as a mid-sized delivery partner for BMC-centric transformation projects.
• Coforge: Mid-tier IT services firm with established BMC and ServiceNow practices spanning ITSM and ITOM. Comparable on enterprise ITSM implementation and managed services for large organizations.

Broad incumbents

• Deloitte: Big Four consultancy with an IT transformation practice that includes BMC and competing ITSM platforms. Comparable on enterprise ITSM strategy and implementation work, particularly with regulated and multinational clients.
• TCS (Tata Consultancy Services): Global SI with a recognized BMC Software partnership delivering Helix, Remedy, and Control-M implementations at scale. Overlaps with iONE Team on enterprise ITSM consulting and managed services, but at much larger scale and broader technology scope.
• Capgemini: Global systems integrator with a sizeable BMC Software / Helix implementation practice serving large enterprises. Comparable because it competes for the same enterprise ITSM and workflow orchestration engagements, though it offers a far broader portfolio beyond BMC.
• Accenture: Largest global SI with an established BMC partnership and ITSM/ITOM transformation practice. Competes with iONE Team for large, multi-country BMC deployments but operates across all major ITSM and cloud platforms.

Direct peers

• Hexaware: IT services firm with a longstanding, dedicated BMC Software partnership delivering Helix ITSM, Remedy, and Control-M services. One of the closest direct comparables to iONE Team given its BMC-centric delivery model, though it operates globally with a larger headcount.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ioneteam934
• LinkedInlinkedin.com/company/ione-team
• Xx.com/ione_team

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iONE Team