What Kalliope does

Kalliope s.r.l. is a privately held Italian B2B outsourced contact center operator headquartered in Palermo, Sicily, founded in 2005. The company provides multichannel customer interaction services — telephone, email, live chat, and social media — primarily to pharmaceutical and healthcare companies with AIFA, GVP, and GDPR compliance requirements, as well as to general enterprises across food, automotive, banking, e-commerce, utilities, veterinary, and other sectors. Service offerings span inbound and outbound customer care, telemarketing, pharmacovigilance management (adverse event reporting, safety signal monitoring), virtual secretarial assistance, live chat, and toll-free number (Numero Verde) operations.

Operationally, Kalliope runs from three Sicilian sites: a legal headquarters on Via Danimarca in Palermo, a primary operational facility on Via Praga in Palermo, and a secondary operational site in Castelbuono. The company acquires clients through direct enterprise sales, inbound phone/web inquiries, and word-of-mouth referrals — which the company itself identifies as its most effective commercial channel. The technology stack centers on integrated CRM and data analytics platforms tracking KPIs such as First Call Resolution, Average Handle Time, and Customer Satisfaction, combined with a multichannel contact platform and a specialized pharmacovigilance management system for structured adverse-event data capture.

Commercially, Kalliope operates a professional services revenue model with custom-quoted, multi-year enterprise contracts priced per interaction volume, operator time, or project scope. The company is independently owned with no disclosed external funding, no parent company, and no documented public API, AI/ML capability, patents, partnerships, or awards. Leadership includes founder Mimma La Franca as Call Center Manager and Dr. Vincenzo La Franca as Data Protection Officer.

Name

Kalliope

Legal name

Kalliope s.r.l.

Website

https://www.kalliope.it

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Kalliope s.r.l. is a privately held Italian B2B outsourced contact center based in Palermo, providing multichannel customer care, telemarketing, and pharmacovigilance services to pharmaceutical, healthcare, and enterprise clients across multiple industries in Italy.

Ownership category

akta.pro rank

Headquarters

HQ city

Palermo

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center Outsourcing Services: Kalliope generates revenue by providing outsourced call center and contact center services to businesses. Services include inbound customer care, outbound telemarketing, pharmacovigilance support, and customer satisfaction surveys. The company operates on a service contract basis with enterprise clients, charging for interactions handled, time-based fees, or project-based arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Kalliope is an outsourced contact center (BPO) that provides multichannel customer interaction services via phone, email, chat, and social media. It specializes in pharmacovigilance support for pharmaceutical and healthcare clients, alongside general customer care and telemarketing services for Italian businesses.

Product overview

Kalliope is an outsourced call center and contact center provider based in Palermo, Italy, offering a comprehensive suite of customer interaction services. The company's core offering centers on Call Center e Contact Center services for businesses across multiple sectors including pharmaceutical/healthcare, veterinary, food, automotive, banking, and general enterprises. Key services include Customer Care (pre-sale guidance, technical support, post-sale assistance), Telemarketing (inbound/outbound sales campaigns), and an Assistente Virtuale (Virtual Assistant) for administrative support. Specialized offerings include pharmacovigilance services for pharmaceutical companies with GDPR and AIFA compliance, and Live Chat support for e-commerce. The company operates across multiple communication channels: telephone (including toll-free Numero Verde), email, live chat, and social media management. Kalliope serves diverse industry sectors including pharmaceutical, veterinary, pharmaceutical distribution, medical, food, childcare products, environmental hygiene, public utilities, automotive, internet providers/software houses, associations/unions, and banking.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Care Inbound customer care service for Italian businesses, providing trained operators to handle customer inquiries and support interactions.
• Call Center e Contact Center Core outsourced multichannel contact center service delivered via phone, email, chat, and social media for Italian business clients.
• Telemarketing Inbound and outbound telemarketing services for Italian clients, supporting lead generation, qualification, and sales-oriented phone campaigns.
• Servizi di Farmacovigilanza Outsourced pharmacovigilance contact center service for pharmaceutical and healthcare companies, handling adverse event intake and related case management in compliance with AIFA, GVP, and GDPR.
• Assistente Virtuale Virtual assistant (Assistente Virtuale) capability offered as part of Kalliope's contact center service, supporting automated customer interactions.
• Social Media Customer Service Outsourced social media customer service and community management for Italian business clients, delivered through Kalliope's social media channels.

Quantifiable outcome

• First Call Resolution rates targeted at 70-90% industry standard
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Market position

Weaknesses5 records

Competitive moat3 records

Customer concentration

• Facebookfacebook.com/kalliope.centroservizi

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kalliope