mytag

What mytag does

mytag GmbH is a privately held managed IT services provider headquartered in Chemnitz, Germany, founded in December 2003 under Managing Director Thomas Ebell. The company serves small and mid-sized enterprises (KMU) in the DACH region (Germany, Austria, Switzerland) with a portfolio that spans translation management, document management, email archiving, backup, and IT security. Its offering combines internally developed proprietary tools — including mytag CAD-LTI (CAD-to-translation integration), QuickTerm (translation management), and the mytag secure suite (mytag secure Mail, mytag secure Company, mytag secure Handy Plus) — with distribution of third-party products such as windream DMS, pcvisit remote support, NovaBACKUP, and SDL Trados.

Underlying technical components include managed security stacks (Securepoint firewalls, ESET endpoint protection, Yubico hardware authentication), virtualisation (Parallels), and cloud services delivered via TERRA Cloud / WORTMANN AG infrastructure, with data center presence across DE, AT, and CH. Compliance posture around GoBD, BSI TR 03125, ISO 27001, and BSI C5 is positioned as a core differentiator for SME clients with regulatory obligations.

The business model is services-led, monetised through managed service contracts, licensing and distribution margins on third-party products, and project-based IT consulting. Go-to-market relies on direct sales, partner referrals, and BNI networking rather than enterprise sales motion, with no publicly disclosed headcount, funding rounds, or revenue figures.

Name

mytag

Legal name

mytag GmbH

Website

https://mytag.de

Company type

Private

Founded year

2003

Operating status

Operating

Short description

mytag is a Chemnitz, Germany-based managed IT services provider serving DACH SMEs with translation management, document management, email archiving, backup, and IT security offerings, combining proprietary tools with distributed third-party products.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Identity & Access Management (IAM) Managed Services (BPAEADAE)

akta.pro secondary industries

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• Managed IT services
• Application hosting
• Translation management software
• IT security solutions
• Email archiving services

Headquarters

HQ city

Chemnitz

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed Services Revenue: Recurring revenue from managed hosting services including server colocation, climate-controlled data center facilities, redundant internet connectivity, and ongoing server management.
2. Consulting and Implementation Services: Professional services revenue from consulting, solution conception, system selection support, implementation assistance, workshops, and project management for translation management and document management systems.
3. Security Services: Revenue from security solutions including Securepoint UTM firewalls, ESET multi-factor authentication, mobile device management, and security monitoring services.
4. Software and Licensing: Revenue from software distribution including QuickTerm, mytag CAD-LTI, windream DMS, pcvisit, and NovaBACKUP, as well as SDL Trados server solutions installation.
5. Email Archiving Services: Subscription-based legally compliant email archiving solutions meeting GoBD requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

mytag GmbH provides managed IT services and product-independent consulting to small and medium enterprises in the DACH region, covering application hosting in certified German/Swiss data centers, GoBD-compliant email archiving, data backup, and IT security (UTM firewalls, multi-factor authentication, mobile device management). It also delivers translation management consulting (SDL Trados implementations) and develops/distributes niche productivity tools such as the QuickTerm terminology workflow and mytag CAD-LTI translation-CAD integration.

Product overview

mytag GmbH is a product-independent system consultant and solution provider specializing in editing processes and translation management. The company operates as a managed services provider offering a portfolio of proprietary and distributed products alongside professional services. The core product portfolio consists of own-developed tools (mytag CAD-LTI for CAD-translation integration, QuickTerm as a terminology workflow tool for SDL MultiTerm) and distributed third-party products (windream DMS, pcvisit, NovaBACKUP). These products are supported by a layered service offering including translation management consulting, managed hosting (Application Hosting), backup, email archiving, security (Securepoint firewalls, ESET multi-factor authentication), and remote support services. The company positions itself as a 'one-stop solution' provider (Rundumsorglos-Paket) for optimizing translation processes, reducing costs, and improving quality across international markets.

Differentiator

Problem solved

Functional benefit

Brands

• mytag CAD-LTI: CAD integration tool developed by mytag GmbH
• QuickTerm
• mytag secure Mail
• mytag secure Company
• mytag secure Handy Plus

Products and services

• Application Hosting (Applikationshosting) Hosting service for customer applications in German data centers (Germany/Austria) or Swiss data centers (Switzerland), with ISO/IEC 27001-certified, TÜV-Trust-IT certified partner facilities. Includes high-security options such as Web Application Firewall and redundant connectivity (minimum 100 Mbit), targeted at SMEs needing professionally operated hosting with regulatory compliance.
• Backup Services Data backup and disaster recovery service providing online backup with GDPR-compliant configurations and ransomware-protection strategies, including virtual and physical environment backup. Targeted at SMEs needing compliant personal-data protection and business continuity.
• Email Archiving Service Legally compliant email archiving solution meeting GoBD and BSI TR 03125 requirements with mail server optimization, intelligent DMS capabilities, qualified timestamps, and tamper-proof archiving. Targeted at German SMEs needing legally admissible, long-term email retention.
• Managed Service Managed hosting providing enterprise-grade server colocation in a climate-controlled data center with redundant internet connectivity, UPS power supply, personal firewall protection, and 24/7 support. Minimum contract 3 months, then month-to-month. Targeted at SMEs needing professional server operations without in-house data center capabilities.
• Security Services Comprehensive IT security services including Securepoint UTM firewall deployment (NextGen RC series), ESET multi-factor authentication, mobile device management, and security awareness consulting. Targeted at SMEs needing enterprise-grade protection including ransomware, phishing, and zero-backdoor German-made security stacks.
• Translation Management Services Product-independent consulting and implementation services covering tool selection (SDL Trados, MultiTerm, TM-Server, WorldServer), process optimization, and solution setup across three pillars: technical software tools, optimized processes, and expert configuration. Targeted at companies managing multilingual content for international markets.
• Support Services Tiered customer support accessible via Zendesk support portal, live chat, and TeamViewer remote maintenance, applying a cascaded methodology that delivers 80% first response within 20 minutes and 50% complete resolution within 2 hours. Available to customers with valid support and maintenance contracts.
• Workshops (Process Analysis) On-site process analysis (IST/SOLL analysis) workshops that analyze existing processes and systems and define future-state processes for translation, terminology, and document management solutions. Targeted at SMEs planning or expanding translation management or DMS deployments.
• QuickTerm Proprietary terminology workflow tool developed by mytag GmbH, designed specifically for SDL MultiTerm to enable terminology extraction, management, and synchronization within translation management processes. Targeted at translators, localization teams, and documentation managers using SDL MultiTerm.
• mytag CAD-LTI Proprietary CAD integration solution developed by mytag GmbH that connects CAD systems with translation and documentation workflows, enabling cross-application querying and optimization of language technology in conjunction with CAD systems.
• mytag secure Mail (Email Archiving Add-on) GoBD/DSGVO-compliant email archiving solution for legally compliant mail storage with qualified timestamps and tamper-proof retention, distributed as a sub-brand of the mytag secure Company suite.
• mytag secure Company (Integrated IT Security Suite) Holistic IT security services package bundling secure internet access, secure email (GoBD compliant), secure workstations, secure servers, and secure mobile access. Targeted at SMEs seeking consolidated, German-made IT security across endpoints, networks, and servers.
• mytag secure Handy Plus Mobile device security service combining Securepoint NextGen Cloud Firewall with Mobile Device Management (MDM) for controlling mobile devices, including remote lock and wipe, profile and setting management, and protection for iOS and Android devices.
• windream DMS Distribution Distribution and implementation of windream Document Management System (ECM/DMS), providing enterprise content management, document storage, and information organization for SMEs adopting digital records management.
• NovaBACKUP Distribution Distribution, certified installation, and consulting for NovaBACKUP 19 (NovaStor), a data backup and recovery product offering GDPR-compliant data protection, ransomware protection strategies, and virtual and physical environment backup.
• pcvisit Distribution Distribution of pcvisit remote support and remote access software, enabling technical assistance and remote support workflows for mytag and its customers.

Quantifiable outcome

• 80% of support cases receive initial response within 20 minutes
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• SecurepointcoreTechnology or IntegrationGerman manufacturer of NextGen UTM firewalls. Securepoint carries the TeleTrusT quality seal 'IT Security made in Germany' ensuring solutions are free of backdoors. mytag provides implementation, sales, and support for Securepoint products including UTM firewalls, mobile security, and cloud security solutions.
• SDL (RWS Group)coreTechnology or IntegrationSDL Trados studio solutions including MultiTerm, TM-Server, and SDL WorldServer. mytag provides installation and administration services for SDL Trados server solutions, as well as consulting for translation management system implementations.
• TERRA Cloud / WORTMANN AGcoreTechnology or IntegrationTERRA Cloud infrastructure services including storage solutions and WORTMANN Sync & Share (TERRA DRIVE). mytag uses TERRA Cloud for managed server hosting, redundant storage, and cloud-based solutions.
• AppRiverminorChannel Partner/ Reseller/ DistributorEmail and web security solutions provider. mytag resells and supports AppRiver SecureTide spam and virus protection services for email infrastructure security.

Scale indicators2 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• RWS Group (formerly SDL): Global language services and translation technology company that owns the SDL Trados platform — the very TMS product around which mytag built its translation management consulting practice. Directly comparable as the underlying technology partner and a potential broader competitor for translation management services.
• Computacenter: Major European IT infrastructure and managed services provider headquartered in Germany/UK, serving enterprise and mid-market customers. Comparable to mytag in offering managed hosting, security, and workplace IT services, but at materially larger scale.
• GFT Technologies: German IT services and digital transformation provider with strong DACH banking/insurance focus and growing cloud/managed services portfolio. Comparable to mytag as a German IT services peer, though operating at significantly larger scale and more enterprise-oriented.
• Bechtle AG: One of the largest IT service providers in Germany and Europe, offering managed services, IT security, and workplace/cloud infrastructure to SMEs and enterprises. Highly comparable as a German managed IT services competitor with broader portfolio scale than mytag.
• CANCOM SE: German IT services and managed services provider (cloud, security, workplace) targeting mid-market and enterprise customers across DACH. Comparable to mytag's managed hosting and security offerings for German SMEs, but with significantly larger scale and portfolio breadth.

Emerging players

• Phrase (formerly Memsource): Cloud-based translation management system vendor serving enterprise localization teams. Comparable to mytag as an addressable competitor in the TMS/consulting space, particularly for customers seeking modern cloud alternatives to SDL Trados.
• memoQ Translation Technologies: Translation management system (TMS) vendor offering memoQ for enterprise and SME localization teams. Comparable to mytag in the translation management space — represents the software-publisher counterpart to mytag's consulting/implementation-led model.

Direct peers

• Allgeier SE: German IT services group offering managed services, software solutions, and IT security to mid-market customers across DACH. Comparable as a German-language managed IT services and consulting provider with similar SME/mid-market focus.
• Across Systems: German-headquartered provider of translation management software (across) and language services. Comparable to mytag in the German TMS and translation process optimization niche, though Across competes primarily as a software vendor rather than a consulting-led partner.
• SIEVERS-SNC Computer & Software GmbH: German IT system house offering managed services, IT security, cloud, and IT consulting to SME customers in northwestern Germany. Comparable to mytag as a similarly sized regional German IT services/MSP serving the same KMU customer segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about mytag