Yukon

What Yukon does

Yukon is a private commercial foodservice equipment service company headquartered in Mount Vernon, Illinois, operating across Southern Illinois through four service locations (Mt Vernon, Carbondale, Marion, Metro-East St. Louis). The company provides repair, preventative maintenance, and installation services for commercial cooking, refrigeration, beverage, and HVAC equipment to restaurants (its primary segment), convenience stores, grocery stores, retailers, schools and universities, corporate and government facilities, and concessions and entertainment venues. Yukon holds factory-authorized service status with 300+ equipment manufacturers and handles over 65,000 planned service events annually, including approximately 5,000 fountain machines, 8,000 frozen beverage machines, and 6,000 ice makers.

The company's underlying technology is a proprietary field service management platform featuring a 24/7 GPS-enabled dispatch system that assigns the closest available technician to incoming service requests, a Yukon MobileAssistant application for technicians to complete work orders and access senior expertise, live video support for real-time second opinions on complex jobs, active inventory management across van and warehouse, and paperless service documentation with electronic signature capture. The company also operates Tech24 University, a proprietary technician training program aligned with CFESA (Commercial Foodservice Equipment Service Association) principles. The platform integrates with nine major third-party service management systems including ServiceNow, IBM/Maximo, Corrigo, Vixxo, Service Channel, Fexa, and others, enabling interoperability with enterprise customer facilities management workflows.

Yukon's business model combines per-job commercial equipment repair (professional services, quote-based pricing customized by geography, fixed pricing, and time-and-materials factors) with recurring planned maintenance contracts (subscription/recurring revenue stream). The company markets directly to end customers via phone (618-464-5546) and website service request forms, with no third-party distribution channels. Pricing is not publicly disclosed and is negotiated on a per-engagement basis. Customer segments are diversified horizontally across multiple foodservice verticals within the Southern Illinois geography, with planned maintenance contracts creating recurring revenue and 90-day parts-and-labor guarantees serving as the standard service warranty.

Name

Yukon

Legal name

Yukon

Website

https://yukonrefrigeration.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Yukon is a private commercial foodservice equipment service company based in Mount Vernon, Illinois, providing repair, preventative maintenance, and installation for cooking, refrigeration, beverage, and HVAC equipment across Southern Illinois, primarily serving restaurants, convenience stores, grocery stores, schools, and corporate and government facilities.

Ownership category

akta.pro rank

Product category

Commercial Foodservice Equipment Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310)

SIC

Refrigeration & Service Industry Machinery (3580), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Refrigeration & Cold-Chain Equipment Service (IMAIABAE)

akta.pro secondary industries

Commercial Refrigeration Repair & Maintenance (HSAOAJAA), Compressor, Condenser & Evaporator Service (HSAOAJAG)

Keywords

• Commercial refrigeration repair
• Foodservice equipment repair
• Planned maintenance services
• Commercial HVAC services
• Equipment installation services

Headquarters

HQ city

Mount Vernon

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Commercial Equipment Repair Services: On-demand and emergency repair services for commercial foodservice equipment including cooking, refrigeration, and beverage equipment. Revenue generated from service calls billed by job, with pricing customized based on geography, fixed pricing, time and materials factors.
2. Planned Maintenance Programs: Recurring maintenance contracts covering regular service events for customer equipment. Yukon handles over 65,000 planned service events each year, providing predictable revenue stream from established maintenance programs.
3. Equipment Installation & Removal: Installation of new equipment and removal of old equipment, including full prep, connections to water/electric/gas lines, and testing. Also includes warranty claim filing for out-of-box failures.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Yukon provides commercial foodservice equipment repair, preventative maintenance, and installation services across Southern Illinois. The company dispatches factory-authorized technicians from local offices to service cooking, refrigeration, beverage, and HVAC equipment for restaurants, convenience stores, grocery stores, schools, corporate/government facilities, and entertainment venues. It also operates Tech24 University, a proprietary technician training program, and supports 65,000+ planned service events annually under maintenance contracts.

Product overview

Yukon is a commercial foodservice equipment repair company offering a comprehensive suite of services for restaurants, convenience stores, grocery stores, retailers, schools, corporate/government facilities, and entertainment venues. The core service portfolio includes four main repair categories: Commercial Refrigeration Equipment Repair, Commercial Cooking Equipment Repair, Commercial Beverage Equipment Repair, and HVAC Repair. These are supported by complementary services including Equipment Installation & Removal and Planned Maintenance programs. The company also operates Tech24 University, a proprietary technician training program. Yukon serves Southern Illinois with multiple service locations and handles over 65,000 planned service events annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Refrigeration Equipment Repair Repair and maintenance services for commercial refrigeration equipment including ice machines, coolers, freezers, walk-in units, display cases, and reach-in refrigerators, serving restaurants, convenience stores, grocery stores, and other commercial foodservice operations in Southern Illinois.
• Commercial Cooking Equipment Repair Repair and maintenance services for commercial cooking equipment including ovens, grills, fryers, steamers, kettles, tilt skillets, and combi ovens, serving commercial kitchens and restaurants across Southern Illinois.
• Commercial Beverage Equipment Repair Repair and maintenance services for hot and cold beverage equipment including coffee brewers, espresso machines, fountain machines, and frozen beverage machines, serving restaurants, convenience stores, and grocery stores.
• HVAC Repair Installation, repair, and maintenance services for commercial foodservice HVAC and exhaust systems serving restaurants, schools, corporate, and government facilities across Southern Illinois.
• Equipment Installation and Removal Full-service equipment removal and installation including warehouse staging, delivery, old equipment disposal, new equipment prep with connections to water/electric/gas lines, testing, and warranty claim filing for out-of-box failures.
• Planned Maintenance Programs Recurring preventative maintenance contracts covering regular service events for commercial foodservice equipment to prolong equipment life and prevent costly downtime. Yukon handles over 65,000 planned service events annually under these programs.

Quantifiable outcome

• 65,000+ planned service events handled annually
• +2 more outcomes

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

One partnership is on record.

• CFESA (Commercial Foodservice Equipment Service Association)coreOthersYukon is a member of CFESA. Training programs are based on CFESA principles. CFESA membership provides industry credibility, access to standards, and professional network in the commercial foodservice equipment service industry.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Tech24: Tech24 is the parent/affiliated national brand referenced on Yukon's website (mytech24.com). It operates the same commercial foodservice equipment service model — repair, planned maintenance, installation — with CFESA-aligned training, making it the most directly comparable peer to Yukon.
• TFI Food Equipment Solutions: Commercial foodservice equipment service company providing repair, installation, and maintenance across Canada and the U.S. Closest directly comparable service-only peer to Yukon's model (24/7 emergency repair, planned maintenance, multi-category equipment coverage).

Broad incumbents

• Hobart (ITW): ITW-owned commercial foodservice equipment manufacturer (cooking, refrigeration, dishwashing) with a nationwide factory-authorized service network. Comparable to Yukon in servicing the same end customers and equipment categories, but operating at national scale as part of a larger industrial portfolio.
• Hoshizaki America: Major manufacturer of commercial ice machines and refrigeration equipment with its own U.S. service network. Yukon's 6,000 ice makers serviced annually overlap with Hoshizaki's installed base, making it both a customer relationship and a potential vertical-integration threat.
• True Manufacturing: Large U.S. manufacturer of commercial refrigeration with an authorized service partner network. True's installed equipment directly drives Yukon's walk-in cooler/freezer service volume, and its service network overlaps Yukon's commercial refrigeration repair offering.
• Welbilt / Ali Group: Welbilt (now under Ali Group) manufactures commercial cooking, beverage, and refrigeration equipment with branded service networks. Comparable in the equipment categories Yukon services (cooking, beverage, refrigeration), though at significantly broader scale and primarily as an OEM.

Others

• National Service Cooperative: National cooperative of independent commercial foodservice service providers displayed on Yukon's website. A network partner/cooperative rather than a direct competitor, but its member companies are close substitutes for Yukon's offerings in their respective geographies.
• CFESA (Commercial Foodservice Equipment Service Association): Industry association whose certified member companies are the principal competitive set for Yukon's service offerings. Yukon itself is a CFESA member; the broader membership represents the natural competitive universe for planned-maintenance and emergency-repair contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/yukonrefrigerationco

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yukon