EÉSAD cooperation network

What EÉSAD cooperation network does

The EÉSAD Cooperation Network (Réseau de coopération des EÉSAD) is a Quebec-based federation of approximately 85–100 social-economy home-support enterprises (EÉSADs) officially recognized under the Province's Programme d'exonération financière pour les services d'aide domestique (PEFSAD) and overseen by the Ministry of Health and Social Services (MSSS). Created in 2017, the network coordinates delivery of nearly 8 million hours of proximity services annually to roughly 110,000 users (of whom 85% are aged 65 or older) across all 17 Quebec administrative regions, employing approximately 10,000 trained home-support workers. Services span household help (aide à la vie domestique, AVD), personal assistance (services d'assistance personnelle, SAP), meal preparation, grocery shopping, and respite care, with hourly rates ranging from approximately $18 to $41 depending on service type and member EÉSAD.

The network functions as a member-driven cooperative rather than a software or product company. It aggregates demand and delivers shared services to its member EÉSADs — including an Integrated Recruitment Centre (Centre de Recrutement Intégré, CRI), mutualized back-office support (Services d'appui mutualisés, SAM), and the FAPAQE professional training program (160.5 competency-based hours) — and operates three primary public-facing initiatives: J'aide à domicile (recruitment platform), Aide Chez Soi (consumer information and service-request portal at aidechezsoi.com), and the Chez moi pour la vie advocacy campaign. Revenue is generated through two principal streams: government PEFSAD subsidies administered via MSSS (recurring) and direct service fees paid by users for AVD, SAP, meal preparation, and respite care (transaction-based, pay-as-you-go). Governance is by a 15-member board drawn from the social-economy sector, with operational leadership under Director General J. Benoit Caron.

The go-to-market motion blends direct-to-consumer digital funnels (Aide Chez Soi) with community-led service delivery through locally embedded EÉSAD cooperatives and NPOs that are administered by and for their users. Geographic footprint is constrained to Quebec; the organization explicitly does not claim a global footprint. Key strategic partners include the MSSS (regulator and primary funder), Mouvement Desjardins and Caisse d'économie solidaire (financial partners), Co-operators and Lussier (insurance), and the OIIQ/OIIAQ nursing professional orders (training partners). No patents, proprietary AI capabilities, public APIs, or mobile applications are disclosed; the technology layer consists of web portals and basic service-request systems supporting the underlying human-delivered service economy.

Name

EÉSAD cooperation network

Legal name

Réseau de coopération des EÉSAD

Website

https://eesad.org

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The EÉSAD Cooperation Network is a Quebec-based cooperative federation of approximately 85–100 social-economy home-support enterprises delivering nearly 8 million hours of household help, personal assistance, meal preparation, and respite services annually to roughly 110,000 mostly elderly users across all 17 Quebec regions, while providing shared recruitment, training, and back-office services to its member organizations.

Ownership category

akta.pro rank

Product category

Home Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Membership Organizations (8600), Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industry

Skilled Home Health Aide Services (HHA/CNA under Skilled Plan of Care) (HLADAFAF)

Keywords

• Home support services
• Social economy enterprises
• Cooperative network
• Personal assistance services
• Household help services

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. PEFSAD Subsidies: The Programme d'exonération financière pour les services d'aide domestique (PEFSAD) provides financial subsidies through the Ministry of Health and Social Services (MSSS) for home support services, reducing costs for eligible users based on income.
2. Direct Service Fees: Member EÉSADs charge users for services including household help (AVD), personal assistance (SAP), meal preparation, and respite care. Rates vary by service type and organization, ranging from approximately $18 to $41 per hour.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

The Réseau de coopération des EÉSAD is a cooperative network that groups approximately 85 social economy home support enterprises (EÉSADs) recognized under Quebec's PEFSAD program. It delivers shared services to member organizations — including human resources, legal, finance, IT, training (FAPAQE), recruitment (CRI), and mutualized back-office support (SAM) — and operates public-facing platforms such as Aide Chez Soi and J'aide à domicile to coordinate access to home support services for elderly and individuals with loss of autonomy.

Product overview

The EÉSAD Cooperation Network operates as a multi-product service organization providing a coordinated portfolio of platforms, programs, and shared services to approximately 85 member home care social enterprises across Quebec. The core offerings include FAPAQE (professional training for home support aides), the Centre de Recrutement Intégré (integrated recruitment center), Services d'appui mutualisés (mutualized back-office services), and three digital/advocacy platforms (J'aide à domicile, Aide Chez Soi, and Chez moi pour la vie). The network functions as a federation model where member EÉSADs access specialized resources, training, and operational support through the centralized organization rather than a single unified software platform.

Differentiator

Problem solved

Functional benefit

Brands

• EÉSAD 2.0: Initiative for transformation and modernization of home support services
• Aide Chez Soi
• J'aide à domicile
• Chez moi pour la vie
• FAPAQE

Products and services

• FAPAQE Training Program Professional training program delivering 160.5 hours of competency-based training in a hybrid format for home support aides working within EÉSAD member organizations, covering 8 core competencies including personal assistance services, ethics, communication, infection prevention, and medication administration.
• Centre de Recrutement Intégré (CRI) Integrated recruitment center offering turnkey high-volume staffing solutions for EÉSAD member organizations, including candidate selection, background verification, and delivery of complete hiring-ready candidate files.
• Services d'appui mutualisés (SAM) Mutualized back-office support services for EÉSAD members including billing validation, payroll processing, accounts payable/receivable management, financial statement preparation, and government remittance processing.
• J'aide à domicile Digital recruitment platform strengthening the hiring capacity of EÉSAD member organizations through accessible tools and resources for recruiting home support aides.
• Aide Chez Soi Public-facing information portal facilitating access to home support services and efficiently directing individuals to their local EÉSAD service area.
• Member Support Services Comprehensive shared services portfolio for member EÉSADs covering human resources, legal services, finance and accounting, occupational health and safety, public affairs, communications and marketing, information technology, strategic development, and change management support.
• Custom Training Service Bespoke training program offering allowing member EÉSAD organizations to request customized training tailored to their specific operational needs and realities.

Quantifiable outcome

• Nearly 8 million hours of proximity services delivered annually
• +3 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and supporting.

• Ministère de la Santé et des Services sociaux (MSSS)coreStrategic or Co-development PartnerGovernment ministry that oversees the PEFSAD program and recognizes EÉSADs as official service providers in home support. The network collaborates with MSSS on policy development and program implementation.
• Ordre des infirmières et infirmiers du Québec (OIIQ)supportingStrategic or Co-development PartnerProfessional nursing order whose members serve as trainers for the FAPAQE professional training program.
• Ordre des infirmières et infirmiers auxiliaires du Québec (OIIAQ)supportingStrategic or Co-development PartnerProfessional nursing auxiliary order whose members serve as trainers for the FAPAQE professional training program.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• SE Health (Saint Elizabeth): Major Canadian not-for-profit providing home and community care, personal support, and health services across multiple provinces; comparable in non-profit status, scale, and breadth of publicly funded home support offerings.
• CBI Health: Canadian network of rehabilitation, home health, and community care clinics serving elderly and disabled clients; comparable in multi-service home-support footprint and publicly funded referral channels.
• ParaMed Home Health Care: Canadian home and community care provider offering personal support, nursing, and therapy services across provinces; comparable as a scaled Canadian home-care operator serving the same elderly post-acute and loss-of-autonomy clientele.
• Bayshore Home Health: One of Canada's largest private home and community health services providers, offering personal care, nursing, and therapy across provinces; comparable as a major Canadian home-care operator competing for the same PEFSAD-style publicly funded user base.
• CarePartners: Canadian home and community care provider offering personal support, nursing, and therapy across Ontario with government-funded contracts; comparable as a multi-site publicly funded home-care operator targeting the same aging-in-place population.
• Home Instead Senior Care (Canada): Global personal-care franchise specializing in non-medical in-home support for seniors (household help, personal care, companionship); directly comparable to EÉSAD household-help (AVD) and personal-assistance (SAP) offerings in the same Quebec-style service categories.

Direct peers

• VHA Home HealthCare: Canadian non-profit home health care provider serving Ontario with personal support, nursing, and therapy services; directly comparable to the EÉSAD member coops in mission (aging-in-place), non-profit governance, and reliance on government-funded home care.
• Victorian Order of Nurses (VON) Canada: National Canadian non-profit delivering home care, personal support, and community health services across provinces; directly comparable as a multi-site non-profit federation serving elderly and disabled clients with public funding.

Regional players

• L'Appui pour les proches aidants: Quebec-funded non-profit organization supporting caregivers of elderly and disabled persons with respite, training, and referral services; comparable as a regional Quebec player addressing the same caregiver-burnout and respite needs in EÉSAD's customer base.
• Regroupement québécois des résidences pour aînés: Quebec-based association representing private seniors' residences; comparable as a Quebec regional sector organization serving the same elderly clientele, though it sits on the residential side of the home-vs-institution continuum that EÉSAD competes within.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/jaideadomicileeesad

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about EÉSAD cooperation network