City of Arcadia
- Company typePublic
- Founded1994
- HeadquartersArcadia, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What City of Arcadia does
The City of Arcadia is a municipal government entity incorporated and operating under the laws of the State of California, serving a community of over 57,000 residents in the San Gabriel Valley region of Los Angeles County. It delivers the full scope of local government services through dedicated departments: Public Safety (Fire Department and Police Department), Public Works Services (water, sewer, trash, recycling, streets, sidewalks), Recreation and Community Services, Library and Gilb Museum of Arcadia Heritage, Development Services (building permits, planning, business licensing), and Parks and Facilities management. The City is governed by an elected Mayor (Paul P. Cheng), Mayor Pro Tem (David Fu), and three Council Members, with the Mayor serving as chief elected official.
The City's core technology surface is the official municipal website at arcadiaca.gov, which functions as a unified portal for online bill payment, service requests, public records, and department information. Recreation program registration runs through the third-party CivicRec platform (secure.rec1.com/CA/city-of-arcadia), supporting over 500 seasonal classes delivered by 70+ contract instructors. The website maintains WCAG 2.1 Level AA accessibility compliance. Physical service delivery is anchored at City Hall (240 West Huntington Drive), the Recreation Department office (375 Campus Drive), and the Public Works Services Department (11800 Goldring Rd). Digital outreach extends to Facebook, X (Twitter), Instagram, YouTube, and Nextdoor, supported by a monthly email newsletter.
The City's operating model is tax-and-fee funded rather than commercial. Revenue streams include utility fees for water, sewer, and trash/recycling (with Waste Management as the exclusive residential hauler under a franchise agreement running through 2031), building permits and business licenses, recreation program and facility rental fees, and parking permits/citations. Rate changes are governed by California Proposition 218 public hearing requirements. Commercial waste collection is operated through three permitted haulers (Republic Services, Waste Management, Valley Vista Services) under regulatory coordination rather than direct service delivery.
City of Arcadia firmographics
Firmographics- Name
- City of Arcadia
- Legal name
- The City of Arcadia
- Website
- https://arcadiaca.gov
- Company type
- Public
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Where City of Arcadia is headquartered
LocationHeadquarters
- HQ city
- Arcadia
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
City of Arcadia business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Others
Revenue model
- Utility Fees (Water, Sewer, Trash): The City charges utility fees for water, sewer, and trash/recycling services. Water and sewer services are provided directly, while trash and recycling collection is contracted through Waste Management. Rates include service fees, infrastructure charges, and regulatory compliance costs.
- Permits and Licenses: Revenue from building permits, business licenses, and various municipal permits and inspections.
- Recreation Programs and Facility Rentals: Fees collected for recreation classes, programs, camps, and facility/field rentals managed by the Recreation and Community Services Department.
- Parking Permits and Citations: Revenue from parking permits and citation payments processed through the City's parking system.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Single Family Homes - Standard Service |
| Unit Pricing | Monthly | Single Family Homes - Refuse Only (FY 2025-26) |
| Unit Pricing | Monthly | Recycling Container (96 gallon) |
| Usage-based | Monthly | Multi-Family Residential |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
City of Arcadia product offering
Product offeringCore offering
The City of Arcadia is a municipal government that provides essential public services to residents and businesses within the city, including refuse and recycling collection, water and sewer utility services, recreation programs and classes, building permits and inspections, business licensing, and public safety coordination through its police and fire departments. Services are delivered through City Hall, online portals, and direct contact with city departments.
Product overview
The City of Arcadia operates a unified municipal service portal offering residents access to government services through a single website platform. The core offering includes the main city website (arcadiaca.gov) which serves as a gateway to departmental services including Recreation & Community Services, Public Library & Museum, Public Works Services (water, sewer, trash/recycling), Development Services (building, planning, licensing), Fire Department, and Police Department. An integrated online registration system (CivicRec) enables residents to sign up for recreation classes and programs. The portfolio represents a government services platform rather than a commercial product suite, with each department providing specialized municipal functions under the unified website.
Differentiator
Problem solved
Functional benefit
Products and services
- Refuse and Recycling Collection Scheduled curbside trash, recycling, and green waste collection services for Arcadia residents and businesses, including bulky item pickup as listed in city services.
- Water and Sewer Utility Services Water supply, sewer, and related utility services delivered to residential and commercial customers within the city, with online billing and payment options.
- Recreation Programs and Classes Recreation classes, programs, and facility reservations for youth, adults, and seniors, including youth sports and community classes listed on the city's recreation page.
- Building Permits and Inspections Permitting, plan review, and inspection services for residential and commercial construction, remodeling, and development projects within the City of Arcadia.
- Business Licensing Issuance of business licenses required for companies operating within the City of Arcadia, supporting local commerce and regulatory compliance.
- Public Safety Services Coordination of public safety, police, and emergency response services for the residents and visitors of Arcadia.
Quantifiable outcome
- Refuse and recycling rates remain in bottom third of San Gabriel Valley cities
Companies that use City of Arcadia
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
City of Arcadia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
City of Arcadia partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Waste Management (WM)coreWaste Management has been the City's exclusive residential hauler for both Single-Family and Multiple-Family residents since 1999. The current agreement was most recently executed in 2021 and includes a five-year schedule of rate adjustments. The contract with Waste Management ends in 2031, with a proposed third amendment (2026-2031) including a phased-in labor fee over two years from Fiscal Years 2026-2028.
- Republic ServicesminorOne of three permitted commercial haulers operating within the City of Arcadia. Contact: (800) 299-4898.
- Valley Vista ServicesminorOne of three permitted commercial haulers operating within the City of Arcadia. Contact: (626) 890-0884.
- John L Hunter AssociatesminorContracted by the City for Industrial Waste Discharge Permit inspections and compliance monitoring. Contact: (714) 261-9981 or [email protected].
Scale indicators6 records
Recent moves5 records
Expansion highlights4 records
City of Arcadia competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Customer concentration
City of Arcadia social profiles
Digital presenceCity of Arcadia compliance and trust
Trust signalCompliance1 record
City of Arcadia financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Arcadia leadership team
Management profileNumber of profiles
Profiles5 records
City of Arcadia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Arcadia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Arcadia
What does City of Arcadia do?
The City of Arcadia is a municipal government that provides essential public services to residents and businesses within the city, including refuse and recycling collection, water and sewer utility services, recreation programs and classes, building permits and inspections, business licensing, and public safety coordination through its police and fire departments. Services are delivered through City Hall, online portals, and direct contact with city departments.
Is City of Arcadia a public or private company?
City of Arcadia is a public company. It is classified as state government owned and is currently operating.
When was City of Arcadia founded?
City of Arcadia was founded in 1994. It employs 251 to 500 people.
Where is City of Arcadia based?
City of Arcadia is headquartered in Arcadia, United States, in the North America region.
How does City of Arcadia make money?
Four revenue lines are on record. Utility Fees (Water, Sewer, Trash) is the primary driver. The others are permits and Licenses, recreation Programs and Facility Rentals and parking Permits and Citations.
Does City of Arcadia have an API?
No public API is recorded for City of Arcadia.