Burlington County Board of Social Services

What Burlington County Board of Social Services does

Burlington County Board of Social Services (BCBSS) is a county-level government social services agency headquartered at the Human Services Facility, 795 Woodlane Road, Mount Holly, New Jersey. Established in the 1930s under the National Recovery Act and expanded during the 1960s War on Poverty, the agency administers eight core federal and state benefit programs on behalf of New Jersey: TANF (Temporary Assistance to Needy Families), SNAP (Supplemental Nutrition Assistance Program), WFNJ/GA (Work First New Jersey/General Assistance), NJ Family Care health insurance, Adult Protective Services, Adult Health Services (Medicaid for elderly/blind/disabled), Child Support Services, and Emergency Assistance. BCBSS serves all 42 municipalities in Burlington County and is the sole designated administrator of these programs at the county level, with all municipalities having transferred their GA program administration to the board.

The agency operates with 251–500 employees under the leadership of Interim Director Dr. Adela Ames-Lopez (appointed 2026), supported by a citizen Board of Directors chaired by Sarah W. Holley. Service delivery is multi-channel: in-person at the Mount Holly facility, phone and email via dedicated program lines, online through the NJHelps state portal, and via the BurLink Shuttle public transit routes that connect to the facility. Technology is limited to standard government benefit administration systems (EBT for SNAP, NJHelps for applications) with no proprietary technology assets. Partnerships span federal agencies (USDA for SNAP), state departments (NJ DHS, NJ Department of Community Affairs), county agencies (Office on Aging, Housing HUB, Health Department, Library), the One-Stop Career Center, and referral hotlines including United Way 211.

The revenue model is government appropriations rather than commercial pricing — the agency is funded by federal and state governments and the Burlington County Board of Freeholders (now County Commissioners). Services are provided at no cost to eligible residents based on income, resource, and medical status criteria. The sole priced offering is the BurLink Shuttle at $2.00 one-way fare, which is incidental. No revenue figures are publicly disclosed, though the Interim Director's prior fiscal portfolio management of $10M–$30M provides a rough operating-budget anchor.

Name

Burlington County Board of Social Services

Legal name

Burlington County Board of Social Services

Website

https://bcbss.org

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

251–500 employees

Short description

Burlington County Board of Social Services is a county-level government agency in Mount Holly, New Jersey, administering federal and state benefit programs — TANF, SNAP, WFNJ/GA, NJ Family Care, Adult Protective Services, Adult Health, Child Support, and Emergency Assistance — for residents across all 42 municipalities of Burlington County.

Ownership category

akta.pro rank

Product category

Public Social Services

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Community Food and Housing, and Emergency and Other Relief Services (6242), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Local Public Health & Human Services Administration (BPAIACAK), Child Welfare, Foster Care & Adoption Services (BPAGAEAE)

Keywords

• Social services administration
• Welfare benefit programs
• Child support services
• Public assistance programs
• Protective services

Headquarters

HQ city

Mount Holly

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding: The Burlington County Board of Social Services is funded by federal and state governments and the Freeholders of Burlington County. The agency was originally established under the National Recovery Act in the 1930s and expanded during the 1960s War on Poverty to include families with children. Funding comes through programs like TANF, SNAP, Medicaid, and other federal/state assistance programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

The Burlington County Board of Social Services is a county government agency that administers federal and state social welfare and protective service programs for Burlington County, New Jersey residents. Its core offerings include Temporary Assistance to Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Work First New Jersey/General Assistance (WFNJ/GA), NJ Family Care health insurance enrollment, Adult Protective Services, Adult Health Medicaid programs, Child Support and Paternity Services, and Emergency Assistance for housing instability. The agency also operates the BurLink Shuttle public transit service and processes Open Public Records Act (OPRA) requests.

Product overview

The Burlington County Board of Social Services operates as a government social services agency offering a comprehensive portfolio of welfare and support programs. The core service delivery includes eight major programs: TANF for families with children, SNAP for food assistance, WFNJ/GA for adults without dependents, NJ Family Care for health insurance, Adult Protective Services for vulnerable adults, Adult Health Services for elderly/blind/disabled individuals, Child Support Services (the largest program), and Emergency Assistance for housing support. Additionally, the agency provides transportation access through the BurLink Shuttle and public records access through OPRA requests. Services are delivered through in-person appointments at the Human Services Facility, phone consultations, email correspondence, and online forms.

Differentiator

Problem solved

Functional benefit

Products and services

• TANF (Temporary Assistance to Needy Families) A federal assistance program offering temporary financial support and support services to parents and non-parents with custody of eligible children in Burlington County, including pre and post-employment assistance.
• SNAP (Supplemental Nutrition Assistance Program) New Jersey's food assistance program providing benefits to families with low incomes to purchase groceries through an Electronic Benefits Transfer (EBT) card accepted at most food retail stores and some farmers markets.
• WFNJ/GA (Work First New Jersey/General Assistance) Temporary assistance program for adults without dependent children, providing job training, transportation support, and services to help employable individuals find work or process Supplemental Social Security applications for those not considered employable.
• NJ Family Care A quality low-cost or no-cost health insurance program for families, pregnant women, and children, with eligibility based on family size and monthly income regardless of assets.
• Adult Protective Services (APS) A program that assesses reports of vulnerable adults living alone in deteriorating health or detrimental/abusive situations, providing social worker evaluations and coordinating appropriate services including court assistance when competency issues arise.
• Adult Health Services Medicaid programs for elderly (65+), blind adults, and disabled individuals covering prescriptions, doctor costs, homemaker/home health aides, AIDS care, traumatic brain injury, hospice, nursing home costs, and assisted living.
• Child Support Services The largest program administered by the board, providing services including locating absent parents, establishing paternity, court-ordered genetic testing, initiating child and medical support complaints, and reviewing existing support obligations for adjustments.
• Emergency Assistance Housing-related assistance for individuals currently receiving TANF, SSI, or GA benefits to help avoid homelessness, including case management and referrals to shelters and other agencies.
• BurLink Shuttle Public Transit A public transportation service connecting to NJ Transit buses and the River Line light rail, with routes B1 and B2 stopping at the Human Services Building at 795 Woodlane Road; $2.00 one-way fare with children under six riding free.
• Open Public Records Act (OPRA) Request A service allowing anyone to request government records maintained by the board in accordance with New Jersey's Open Public Records Act statute.

Quantifiable outcome

• A family of four with annual income up to $34,104 may be eligible for health coverage under some programs; a single pregnant female with income up to $2,020/month may be eligible for coverage.

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered core, secondary and minor.

• United Way 211coreReferral/affiliate/ partnerUnited Way 211 provides the 211 hotline service that connects Burlington County residents to essential community services including homeless services, which serves as a primary referral pathway to the Board of Social Services programs.
• New Jersey Department of Human ServicescoreStrategic or Co-development PartnerThe state-level department that oversees human services programs including Medicaid, SNAP, TANF, and other social welfare programs. BCBSS administers these programs at the county level under state oversight.
• New Jersey Department of Community AffairscoreStrategic or Co-development PartnerState department that partners with BCBSS on various community assistance programs and housing-related services for Burlington County residents.
• NJHelpscoreTechnology or IntegrationNJHelps (njhelps.gov) is the state's online platform that BCBSS uses for online applications for SNAP, NJ Family Care, and other benefit programs. This is the primary digital channel for benefit applications.
• Burlington County Office on AgingsecondaryReferral/affiliate/ partnerCounty agency that serves as a referral source for elderly residents needing social services, home health aides, nursing home assistance, and other aging-related support programs administered by BCBSS.
• Burlington County Housing HUBsecondaryReferral/affiliate/ partnerCounty housing resource center that coordinates with BCBSS on emergency assistance, temporary rental assistance, and homeless prevention services for county residents facing housing instability.
• NJ Family CarecoreStrategic or Co-development PartnerState health insurance program that BCBSS helps residents enroll in. NJ Family Care is a quality low cost or no cost health insurance program for hardworking uninsured New Jersey families.
• Burlington County LibraryminorReferral/affiliate/ partnerThe county library system serves as a community resource and referral point for residents seeking information about social services and benefit programs.
• USDA Food and Nutrition ServicecoreStrategic or Co-development PartnerFederal agency that administers SNAP (Supplemental Nutrition Assistance Program). BCBSS processes SNAP applications and distributes food assistance benefits through Electronic Benefit Transfer (EBT) cards under federal SNAP guidelines.
• One-Stop Career CentercoreStrategic or Co-development PartnerBCBSS is a One-Stop Career Center partner, helping residents with job training, employment services, and job placement. The partnership provides work-related support services including childcare assistance and transportation.
• Burlink ShuttlesecondaryChannel Partner/ Reseller/ DistributorBurlington County's public transportation system that connects to BCBSS's Human Services Building at 795 Woodlane Road. Routes B2 and B1 connect at the Human Services Building, providing transportation access for clients needing social services.
• NJ TransitminorChannel Partner/ Reseller/ DistributorNew Jersey's public transportation system that Burlink Shuttle transfers connect to, enabling clients to access BCBSS services and employment opportunities via coordinated public transit.
• National Runaway SwitchboardminorReferral/affiliate/ partnerCrisis hotline service that may refer youth and families to BCBSS services for support with family issues, runaway situations, and related social services.
• Burlington County Health DepartmentsecondaryStrategic or Co-development PartnerCounty health agency that coordinates with BCBSS on health-related services, COVID-19 information, and provides referrals for residents needing various social and health services.
• Burlington County, NJcoreStrategic or Co-development PartnerBurlington County government provides funding through the Freeholders and oversees BCBSS as the county's designated Board of Social Services. The county funds operations and BCBSS serves all 42 county municipalities.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Camden County Board of Social Services: Adjacent NJ county Board of Social Services administering identical federal/state benefit programs (TANF, SNAP, Medicaid, Child Support) to Camden County residents. Same regulatory mandate, funding structure, and operational model as BCBSS.
• Mercer County Board of Social Services: NJ county-level social services agency operating under the same state-administered welfare framework. Directly comparable in mandate, programs, and constituent base to BCBSS, making it a natural operational benchmark.
• Ocean County Board of Social Services: Another New Jersey county welfare agency administering TANF, SNAP, and Medicaid programs. Comparable in scope and regulatory structure, with similar demographic and economic service pressures.
• Union County Division of Social Services: County-administered social services division in NJ operating the same state and federal benefit programs. Closely comparable in service mix (TANF, SNAP, child support, emergency assistance) and case management model.
• Cumberland County Board of Social Services: Smaller NJ county welfare agency operating identical state/federal benefit programs. Comparable in regulatory mandate and service portfolio with similar operational scale and county-specific population pressures.

Regional players

• Burlington County Office on Aging: Burlington County partner agency providing aging-related services and acting as a referral source for BCBSS. Operates within the same county but focuses specifically on senior services rather than the full benefit suite.
• Burlington County Housing HUB: Burlington County's housing resource coordinator that partners with BCBSS on Emergency Assistance and homelessness prevention. Comparable in constituent base but specializes in housing rather than broad benefit administration.

Broad incumbents

• NJ Department of Human Services: State-level umbrella agency that oversees and funds county Boards of Social Services. Operates the same benefit programs at the state tier and defines the regulatory and policy framework BCBSS executes against.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/bcbss

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Burlington County Board of Social Services