City Of Willoughby

What City Of Willoughby does

The City of Willoughby, Ohio is a municipal government entity serving approximately 23,000 residents in Lake County, Ohio, organized since 1834 under Ohio state law. The City delivers a full suite of statutory municipal services through eight operating departments: Police (43 full-time and 20 part-time sworn officers plus 23 civilian staff), Fire (paramedic-level EMS, fire suppression, hazardous materials response), Building (zoning, permits, code enforcement), Service (infrastructure maintenance including 90 miles of storm sewer, 91 miles of sanitary sewer, 86 center-lane miles of roads, and 44 signalized intersections), Parks & Recreation (parks, pools, golf course, senior center, sports leagues), Economic Development, Finance, and Administration. A shared Willoughby-Eastlake Water Pollution Control Center (WPCC) processes 7 million gallons of sewage per day.

The City’s underlying technology stack is conventional public-sector infrastructure — Motorola mission-critical radios, an E-Gov citizen portal (egovlink.com), synchronized traffic signal networks, and standard wastewater treatment systems — with no proprietary software, patents, or AI/ML capabilities disclosed. Service delivery is direct and multi-channel: City Hall, two fire stations, a police station, parks, an online portal, and public meetings, supplemented by partnerships with neighboring municipalities (Eastlake, Wickliffe, Willowick, Laketran) and the State of Ohio (ODOT, Ohio EPA, NOPEC).

The City’s revenue model is composed of recurring municipal tax revenue (property, income), one-time permit and licensing fees, recurring service charges (refuse, sewer, cemetery), and intergovernmental grants. Pricing is unit-based and publicly disclosed (e.g., $0.05 per black-and-white public-records copy, $5 flash drive fee). The City is not a commercial enterprise and has no investable equity; it is governed by a mayor-council structure with Mayor Robert A. Fiala (inaugurated 2018) serving as chief executive.

Name

City Of Willoughby

Legal name

City of Willoughby, Ohio

Website

https://willoughbyohio.com

Company type

Public

Founded year

1834

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Willoughby, Ohio is a municipal government serving approximately 23,000 Lake County residents through eight departments delivering public safety (police, fire/EMS), infrastructure (roads, sewer, water treatment), parks, building/zoning, and economic development services funded by taxes, fees, and grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241)

akta.pro primary industry

Planning, Zoning, Permitting & Code Enforcement (BPAIACAE)

Keywords

• Municipal government services
• Public safety administration
• Parks and recreation
• Water treatment utilities
• Community development

Headquarters

HQ city

Willoughby

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Municipal Tax Revenue: Property taxes, income taxes, and other municipal tax revenues fund city operations and services
2. Permits and Fees: Building permits, zoning permits, contractor registration, solicitor permits, and various service fees
3. Grants: State and federal grants for infrastructure projects, public safety, and community development
4. Service Charges: Refuse collection fees, sewer charges, point of sale inspections, cemetery services

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

The City of Willoughby is a municipal government entity in Lake County, Ohio, providing a full range of public services to approximately 23,000 residents. Core service lines include police, fire, and EMS protection, building inspection and permitting, public works (service department), parks and recreation programming, and economic development initiatives. The city also operates a water treatment facility with a capacity of 7 million gallons per day and maintains an online E-Government portal for citizen services.

Product overview

City of Willoughby is a municipal government offering a comprehensive suite of public services organized into departments. The core services include Police Department (law enforcement with patrol, detective, and community programs), Fire Department (fire suppression, EMS, and fire prevention), Building Department (zoning, permits, and code enforcement), Service Department (infrastructure maintenance including sewer systems and roads), Parks & Recreation (recreational programs and facilities), and Economic Development (business support and development). Digital services are provided through an E-Gov citizen portal for online transactions and service requests. The city serves approximately 23,000 residents through these integrated departmental services.

Differentiator

Problem solved

Functional benefit

Products and services

• Police Department Services Law enforcement and public safety protection services for city residents, businesses, and visitors.
• Fire Department Services
• Emergency Medical Services (EMS)
• Building Department Services
• Service Department (Public Works)
• Parks & Recreation Programs
• Economic Development Services
• Water Treatment Services
• E-Government Online Portal Online citizen portal for accessing government information, services, and bill payment.

Quantifiable outcome

• Water Pollution Control Center processes 7 million gallons per day average influent flow
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Ohio Department of Transportation (ODOT)coreStrategic or Co-development Partner · 1 April 2025Agreement requesting cooperation for resurfacing Bishop Road/Ridge Road (SR-84) from western corporation line to SOM Center Road.
• City of EastlakecoreStrategic or Co-development Partner · 4 February 2025Eighteenth Amendment to WPCC Joint Agreement for Willoughby-Eastlake Water Pollution Control Center. Cities share wastewater treatment facility processing 7M gallons per day. Also includes agreement for Lakeshore Boulevard East Equalization Basin Project.
• Infinity Construction Co.coreTechnology or Integration · 4 February 2025Contract for $11,560,000.00 for implementation of the Willoughby Police Station Project.
• LaketranminorStrategic or Co-development Partner · 21 January 20252024 Transit Accessibility Grant of $159,880 to provide financial assistance in Ridge Road sidewalk project.
• Lake County Board of CommissionersminorStrategic or Co-development Partner · 21 January 2025Agreement to utilize FY 2025 Senior Levy Fund for support of senior citizens services or facilities for the Willoughby Senior Center.
• Motorola Solutions, Inc.coreTechnology or Integration · 7 January 2025Agreement through Ohio State Cooperative Purchasing Program for purchase of Motorola radios ($257,114.89) necessary for Willoughby Police Department operations. Motorola provides mission-critical communications infrastructure.
• Cities of Wickliffe and WillowickminorStrategic or Co-development Partner · 7 January 2025Memorandum of Understanding between the Cities of Willoughby, Wickliffe, and Willowick for cooperative purchasing and shared services.
• Ohio EPAcoreStrategic or Co-development PartnerParticipant in Ohio EPA Stormwater Protection Program for environmental compliance.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• City of Painesville, Ohio: Lake County seat and direct regional peer. Operates the same municipal functions within the same county, labor pool, and regulatory environment as Willoughby.
• City of Euclid, Ohio: Comparable-size Northeast Ohio suburb with a similar municipal service portfolio (police, fire, service, recreation, building). Useful proxy for departmental cost-structure and revenue-mix benchmarking.
• City of Lyndhurst, Ohio: Comparable-size inner-ring suburb in Cuyahoga County adjacent to the Lake County submarket. Direct peer for service-mix and departmental benchmarking.
• City of Eastlake, Ohio: Direct peer and existing WPCC joint-operations partner. Eastlake shares identical Lake County infrastructure, comparable population scale, and a deep operational tie via the Willoughby-Eastlake Water Pollution Control Center joint agreement.
• City of Wickliffe, Ohio: Direct peer under a cooperative purchasing and shared services MOU. Wickliffe is an immediately adjacent Lake County municipality with overlapping service mix and joint-purchasing relationship.
• City of Mentor, Ohio: Direct peer and Lake County neighbor of similar suburban profile. Mentor operates an analogous suite of municipal services (police, fire, service, parks, building) and shares Willoughby's Northeast Ohio suburban-submarket dynamics.
• City of Willowick, Ohio: Direct peer and third signatory to the cooperative purchasing MOU with Willoughby. Comparable Lake County inner-ring suburb with parallel municipal service structure.

Broad incumbents

• City of Cleveland Heights, Ohio: Larger, longer-established inner-ring suburb with a more complex urban-core service burden. Comparable in service portfolio, useful as a scaled-up operational reference.
• City of Parma, Ohio: Larger Cuyahoga County suburb with a mature municipal-services structure. Useful for comparing scaled police, fire, and service-department operations against Willoughby's current structure.
• City of Lakewood, Ohio: Larger and longer-established Northeast Ohio inner-ring suburb. Broader municipal scale provides reference points for service delivery, infrastructure modernization, and shared-services models relevant to Willoughby's trajectory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TheCityofWilloughby
• LinkedInlinkedin.com/company/city-of-willoughby

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Of Willoughby