Highcroft Pet Care

What Highcroft Pet Care does

Highcroft Pet Care Limited is a privately held small animal veterinary services company headquartered in Whitchurch, Bristol, United Kingdom. Operating under the trading name Highcroft Veterinary Hospital as part of the Highcroft Veterinary Group, the practice serves pet owners across the Bristol, Bath and Somerset region and is a wholly-owned subsidiary of CVS (UK) Limited, one of the UK's largest veterinary groups (registered in England and Wales, company number 03777473). The Whitchurch site operates with approximately 44 total staff including 17 MRCVS veterinary surgeons.

The hospital delivers a comprehensive service portfolio spanning core primary care — consultations, vaccinations, dentistry, diagnostics, neutering, microchipping, parasite control, surgery, and nurse consultations — alongside higher-acuity services including cardiology referrals, internal medicine referrals, keyhole (laparoscopic) surgery, ophthalmology referrals, orthopaedic surgery referrals, and soft tissue surgery referrals. Supporting infrastructure includes therapeutic laser therapy, blood pressure monitoring, grooming, six-month health checks, home visits, a pet chauffeur transportation service, and a 24/7 emergency service with dedicated on-site night staff. Technology is limited to conventional veterinary medical equipment and diagnostic imaging; no AI, digital platform, or software-as-a-service revenue is in evidence. Membership-based recurring revenue is delivered through The Healthy Pet Club preventive care program.

The business operates a direct-to-consumer professional services model: pet owners book consultations in person, by phone, or online and pay per service. Pricing is quote-based and not publicly disclosed. Customer segments consist of individual pet owners (primary) and referring veterinary practices that channel complex cases to the hospital for specialist care (secondary, B2B). Revenue is generated from consultations, procedures, diagnostics, emergency care, and specialist referrals. The firm holds RCVS Veterinary Hospital accreditation (highest tier), RCVS Emergency Services Clinic accreditation, four RCVS Outstanding Service Awards (Client Service, Diagnostic Service, In-Patient Service, Emergency Critical Care), Cat Friendly Clinic Gold (ISFM), and Rabbit Friendly Clinic Gold (RWAF).

Name

Highcroft Pet Care

Legal name

Highcroft Pet Care Limited

Website

https://highcroftvet.co.uk

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940), Veterinary Services (54194)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB)

akta.pro secondary industries

Veterinary Internal Medicine & Oncology Centers (HLAMACAD), Veterinary Cardiology & Respiratory Specialty Centers (HLAMACAE), Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD), Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

Keywords

• Small animal veterinary
• Veterinary hospital services
• 24/7 emergency care
• Veterinary specialist referrals
• Preventive pet care

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Veterinary Services Revenue: Revenue generated from veterinary consultations, surgeries, diagnostic services, emergency care, dentistry, vaccinations, and specialist referrals. Services include routine procedures, advanced treatments, and 24/7 emergency services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Highcroft Pet Care operates Highcroft Veterinary Hospital, a small animal veterinary hospital in Whitchurch, Bristol, providing comprehensive general veterinary services including consultations, vaccinations, surgery, dentistry, diagnostics, microchipping, neutering, and parasite control. The hospital delivers 24/7 emergency and out-of-hours care with dedicated on-site night staff and accepts specialist referrals in cardiology, internal medicine, keyhole surgery, ophthalmology, orthopaedic surgery, and soft tissue surgery. Additional services include therapeutic laser therapy, blood pressure monitoring, grooming, six-month health checks, home visits, pet travel documentation, a pet chauffeur service, and The Healthy Pet Club membership program.

Product overview

Highcroft Veterinary Hospital operates as a small animal veterinary hospital offering a comprehensive range of general and specialist services. The practice provides core veterinary services including consultations, vaccinations, surgery, dentistry, diagnostics, and 24/7 emergency care. It offers specialized referral services in cardiology, internal medicine, keyhole surgery, ophthalmology, orthopaedic surgery, and soft tissue surgery. Additional services include therapeutic laser therapy, grooming, and a pet chauffeur service. The Healthy Pet Club is a membership program offering preventive care benefits. The hospital is part of the CVS (UK) Limited network and holds multiple RCVS accreditation awards including Veterinary Hospital status and several Outstanding service awards.

Differentiator

Problem solved

Functional benefit

Products and services

• Consultations General veterinary consultations providing health assessments, advice, and treatment recommendations tailored to each pet's individual needs. For pet owners seeking primary care for their companion animals.
• 24/7 Emergencies and Out-of-Hours Care Emergency veterinary care available every day, including weekends and bank holidays, delivered by dedicated on-site night staff trained in urgent critical care, with free telephone triage and arrangement of emergency consultations. For pet owners requiring immediate out-of-hours care.
• Dentistry Dental examination and treatment services for pets, including routine cleaning and more complex dental procedures. For pet owners seeking oral health care for their companion animals.
• Diagnostics Advanced diagnostic services including imaging and laboratory testing to identify health conditions in pets. For pet owners and referring vets requiring diagnostic workup.
• Surgery General and specialised surgical procedures for pets. For pet owners requiring surgical intervention and referring vets requiring specialist surgical capability.
• Cardiology Referrals Specialist cardiology referral services for pets with heart conditions. For referring veterinary practices and pet owners needing specialist cardiac care.
• Internal Medicine Referrals Advanced internal medicine referral services for complex medical conditions in pets. For referring veterinary practices and pet owners requiring specialist internal medicine expertise.
• Keyhole Surgery Minimally invasive laparoscopic surgery techniques for pets, offering advanced surgical options with reduced recovery times. For referring veterinary practices and pet owners needing minimally invasive surgery.
• Ophthalmology Referrals Specialist ophthalmology referral services for pets with eye conditions. For referring veterinary practices and pet owners needing specialist eye care.
• Orthopaedic Surgery Referrals Specialist orthopaedic surgery referral services for pets with bone and joint conditions. For referring veterinary practices and pet owners requiring specialist orthopaedic surgery.
• Soft Tissue Surgery Referrals Specialist soft tissue surgery referral services for pets. For referring veterinary practices and pet owners requiring specialist soft tissue surgery.
• Exotics Service Specialised veterinary care for exotic pets including reptiles and small mammals. Currently not accepting external exotics referrals due to capacity. For pet owners of exotic animals within the practice's existing client base.
• Therapeutic Laser Therapy Advanced laser therapy treatment for pain management, wound healing, and inflammatory conditions in pets. For pet owners whose pets require supportive or rehabilitative therapy.
• The Healthy Pet Club Pet health membership program offering preventive care packages, discounts on treatments, and regular health check reminders. For pet owners enrolled in ongoing preventive care plans.
• Pet Chauffeur Service Non-emergency transportation service for pets to and from the veterinary hospital. For pet owners needing help getting their pets to the practice.
• Home Visits Veterinary consultations and care provided at the pet owner's home for pets that cannot travel. For pet owners whose pets are unable to attend the practice in person.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• CVS (UK) LimitedcoreOthersHighcroft Veterinary Hospital is a trading name of Highcroft Pet Care Limited and part of CVS (UK) Limited, a company registered in England and Wales (Company registration number: 03777473). CVS (UK) Limited is one of the UK's largest veterinary groups operating multiple practices across the country. The practice operates under the CVS Vets 24/7 brand.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• CVS Group plc: Parent group of Highcroft Pet Care and one of the UK's largest veterinary services operators with a broad network of general practices and referral hospitals. Directly comparable as the operator of the wider CVS network in which Highcroft sits.
• IVC Evidensia: One of the largest veterinary care providers in the UK and Europe, operating numerous general practices and specialty referral hospitals. Highly comparable as a multi-site veterinary group with a similar mix of primary care and referral services.
• Medivet: Large UK veterinary group operating general practices alongside specialty referral services. Comparable as a multi-site UK vet operator with overlapping primary care and specialist service lines.
• Village Vet (Linnaeus): Multi-site London veterinary group offering general practice and specialty services within the Linnaeus/Mars Petcare network. Comparable as a UK veterinary group with primary care and referral capability.
• Vets4Pets (Pets at Home): UK-wide veterinary chain owned by Pets at Home Group, providing small animal general practice services. Comparable as a large UK small animal veterinary network targeting companion animal owners, though more weighted to general practice than specialty referrals.

Direct peers

• Dick White Referrals: Specialist veterinary referral hospital offering multi-disciplinary referral services including surgery, internal medicine, oncology, cardiology, ophthalmology and neurology. Directly comparable as a multi-specialty referral hospital competing for the same referral pipeline.
• Davies Veterinary Specialists: Veterinary referral hospital offering specialist services across multiple disciplines. Directly comparable as a multi-specialty referral center competing for high-complexity referral cases in the UK.
• Linnaeus Veterinary Limited: UK veterinary group within Mars Petcare focused on primary care, specialist referral hospitals, and veterinary nursing training. Closely comparable to Highcroft's specialty referral capability and its positioning within a larger parent platform.
• Anderson Moores Veterinary Specialists: Specialist veterinary referral hospital in the South of England offering surgery, internal medicine, oncology, cardiology, ophthalmology and other disciplines. Comparable as a regional multi-specialty referral hospital competing with Highcroft for referral cases.

Regional players

• Goddard Veterinary Group: Long-established London and South East veterinary group operating multiple branch practices and a hospital. Comparable as a regional UK small animal veterinary group with primary care clinics and a central hospital model similar to Highcroft's group structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/HighcroftVet
• LinkedInlinkedin.com/company/highcroft-limited

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Highcroft Pet Care