Hastings & Rother Healthcare

What Hastings & Rother Healthcare does

Hastings & Rother Healthcare is an NHS general practice serving residents of the Hastings and Rother area in East Sussex, United Kingdom. Operating under the UK National Health Service framework through the East Sussex Clinical Commissioning Group (ESXCCG), the practice delivers primary care services free at the point of use across three physical locations: Hastings Old Town Surgery, Warrior Square Surgery, and Churchwood Medical Practice. Core offerings include GP appointments (with Saturday morning pre-booked slots), repeat prescription management, test result access, sick notes, dementia clinics, parenting support resources, and community cancer information sessions.

The practice's technology layer is anchored on NHS GP clinical systems combined with the third-party Rapid Health smart triage platform, launched on 22 June 2026 as the patient-facing digital front door for online consultations and appointment booking. Rapid Health is hosted at hastingsoldtown-consult.uk.rapidhealth.co.uk and supplements traditional phone-based triage. The practice also runs a partnership with Macmillan Cancer Support for periodic drop-in cancer information sessions at Hastings Old Town Surgery. The organisation is registered with the Care Quality Commission but is still awaiting a published formal rating, and its website is only partially compliant with WCAG 2.1 AA accessibility standards.

The business model is capitated NHS reimbursement under standard UK primary care contracting rather than fee-for-service private billing. The sole economic counterparty is effectively NHS England via ESXCCG, with the practice appearing independently operated and privately held with no disclosed venture capital, private equity, or parent-company ownership. Marketing and patient acquisition occur through NHS information channels, the practice website, and community health partnerships; no commercial pricing is disclosed as services are free at the point of use.

Name

Hastings & Rother Healthcare

Legal name

Hastings & Rother Healthcare

Website

https://hastingsandrother.healthcare

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Hastings & Rother Healthcare is an NHS general practice operating three surgery locations in Hastings and Rother, East Sussex, delivering free primary care including appointments, prescriptions, dementia clinics, and community health services to local residents via NHS commissioning.

Ownership category

akta.pro rank

Product category

Primary Care / NHS General Practice Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Independent Primary Care Practices (HLAFAGAA)

akta.pro secondary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• NHS GP services
• Primary healthcare
• General practice
• Patient triage
• Community healthcare

Headquarters

HQ city

Hastings

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels2 records

Marketing channels3 records

Core offering

Hastings & Rother Healthcare delivers NHS-funded general practice (GP) primary care services from three surgery locations in the Hastings area of East Sussex, including GP appointments, repeat prescriptions, test results access, fit (sick) notes, and specialist clinics. Patients can also access the practice digitally via the Rapid Health online triage system to submit medical requests and book appointments 24/7.

Product overview

Hastings & Rother Healthcare operates as a NHS GP primary care provider offering a unified general practice service across three surgery locations: Hastings Old Town Surgery, Warrior Square Surgery, and Churchwood Medical Practice. The organization provides core GP services including appointments, prescriptions, test results, and sick notes. A key recent addition is the Rapid Health smart triage system, a patient-facing digital platform launched in June 2026 that provides online consultation and appointment access. The portfolio also includes specialist clinics such as Dementia Clinics, community health services such as parenting support, and partnership services such as periodic Macmillan Cancer Information & Support sessions. The organization does not offer a proprietary technology product but rather serves as a healthcare service provider utilizing third-party platforms for patient-facing digital access.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Appointments (in-person and online) General practice consultations with GPs and clinicians for registered NHS patients, available at the three Hastings-area surgery sites and submitted digitally via the Rapid Health portal for online triage.
• Repeat Prescriptions Online request service for repeat NHS prescriptions, allowing registered patients to manage ongoing medication through the practice's patient portal.
• Test Results Service Online service that lets registered patients view their recent test results through the practice's patient portal.
• Fit (Sick) Notes Online service for registered patients to request fit (sick) notes from the practice via the patient portal.
• Rapid Health Online Triage & Consultation Portal

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Macmillan Cancer SupportminorStrategic or Co-development Partner · 31 July 2026Macmillan Cancer Support holds information and support sessions at Hastings Old Town Surgery, providing free, confidential information, emotional support, and help finding local services for anyone affected by cancer. Sessions are open to patients, relatives, carers and professionals without appointment.

Recent moves5 records

Expansion highlights4 records

Emerging players

• Push Doctor: UK digital GP consultation platform offering NHS- and private-pay virtual primary care. Comparable in addressing patient appointment access and triage, though operating at much larger scale than a single local NHS GP practice.
• AccuRx: UK healthcare communication and patient triage platform used by a large share of NHS GP practices. Comparable as a competing/alternative digital triage and patient access tool that Hastings & Rother Healthcare could have selected instead of Rapid Health.

Broad incumbents

• Babylon Health (now eMed): Pioneer of NHS-partnered digital-first GP services (e.g., Babylon NHS GP at Hand). Comparable as a digital-first primary care delivery model competing for the same patient-list and NHS funding pool that Hastings & Rother Healthcare depends on.
• Operose Health: Operator of multiple NHS GP practices across England. Comparable as a multi-site NHS GP provider with overlapping operating model (registered patient lists, NHS contracts, CQC oversight), though larger and more geographically dispersed.
• Modality Partnership: Large multi-site NHS GP super-partnership operating numerous primary care sites across England. Comparable as a multi-location NHS primary care provider serving registered patient lists, though significantly larger in scale and geography than Hastings & Rother Healthcare.

Direct peers

• eConsult Health: Provider of online consultation and smart triage platforms widely deployed across UK NHS GP practices. Directly comparable as the underlying technology category (digital triage / online consultation) that Hastings & Rother Healthcare has adopted via Rapid Health.

Regional players

• Sussex Health and Care (ICB): NHS Sussex Integrated Care Board overseeing primary care commissioning across Sussex. Comparable as the regional commissioning counterpart that funds and contracts Hastings & Rother Healthcare's services and shapes local primary care strategy.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/hastingsandrotherhealthcare
• LinkedInlinkedin.com/company/hastings-old-town-surgery

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hastings & Rother Healthcare