Melaleuca Australia

What Melaleuca Australia does

Melaleuca Australia is a non-profit humanitarian settlement organization headquartered at 24 McLachlan Street in Darwin, Northern Territory, operating since 1997 with a staff of 11-50. It delivers a portfolio of client-facing services to refugees and migrants arriving in Australia, including the Humanitarian Settlement Program, Counselling and Wellbeing Services, Family and Children Services, Reconnect Youth, Health Support Services, Settlement Support Services, and a dedicated Carer support program. The organization's underlying operating model is direct service delivery funded through government humanitarian settlement contracts and community partnerships, with member status in the Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) and the Refugee Services Community of Practice providing professional referral and standards alignment. It generates ancillary revenue through the Mela Kulcha program, which hires out the heritage Courtyard and Training Room venues at its Darwin headquarters for community events and functions. There is no proprietary technology platform; the only documented digital tooling is SurveyMonkey for online feedback collection. The organization is currently pursuing an alcohol service permit to broaden its venue hire commercial offering.

Name

Melaleuca Australia

Legal name

Melaleuca Australia

Website

https://melaleuca.org.au

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Melaleuca Australia is a Darwin-based non-profit founded in 1997 that delivers government-funded humanitarian settlement, counselling, youth, health, and family support services to refugees and migrants arriving in Australia.

Ownership category

akta.pro rank

Product category

Humanitarian Settlement Services

NAICS

Educational Support Services (611710)

SIC

Services-Educational Services (8200)

akta.pro industry

PRIMARYBPAGAEAI

Refugee & Immigrant Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGAAAH

Refugee, IDP & Migration Humanitarian Assistance

Business & Public Services/Nonprofit, NGO & Social Services/Humanitarian Aid & Disaster Relief

SECONDARYBPADAHAD

Resettlement, Relocation & Repatriation Support

Business & Public Services/International Organizations & Development/Refugee, Migration & Displacement Services

SECONDARYEDAAAFAH

Immigrant & Refugee Community Education (Integration/Navigation)

Education/Adult & Continuing Education/Community & Public Education Programs (Libraries, Community Centers)

SECONDARYEDAAADAH

Family & School System Navigation (Parent Engagement, Youth Services)

Education/Adult & Continuing Education/Citizenship & Immigrant Integration Education

Keywords

• Humanitarian settlement services
• Refugee support services
• Community wellbeing programs
• Migrant settlement assistance
• Humanitarian aid

Headquarters

HQ city

Darwin

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

Core offering

Melaleuca Australia is a non-profit humanitarian settlement organization that delivers a portfolio of community-based social services to refugees and migrants arriving in Australia. Its core offerings include the Humanitarian Settlement Program, Counselling and Wellbeing Services, Family and Children Services, Reconnect Youth, Health Support, Settlement Support, and dedicated Carer support, complemented by a cultural venue (Mela Kulcha) for hire.

Product overview

Melaleuca Australia is a humanitarian settlement organization offering a unified portfolio of client-facing social services. The core offerings include the Humanitarian Settlement Program, Counselling and Wellbeing Services, Family and Children Services, Reconnect Youth, Health Support Services, Settlement Support Services, and dedicated Carer support. Additionally, the Mela Kulcha program offers venue hire facilities including the historic Courtyard (former convent) and Training Room for community events, meetings, and functions.

Differentiator

Problem solved

Functional benefit

Brands

• Mela Kulcha: Venue and community space operated by Melaleuca Australia

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Two partnerships are on record, tiered core.

• Forum of Australian Services for Survivors of Torture and Trauma (FASSTT)coreStrategic or Co-development PartnerMelaleuca Australia is a member of FASSTT, a specialist network of services for survivors of torture and trauma. The organization contributes to and shares wisdom with this network to inform service improvement to clients.
• Refugee Services Community of PracticecoreStrategic or Co-development PartnerMelaleuca Australia participates in a Refugee Services Community of Practice to share information, experience and expertise with other professionals and organizations, ensuring services are of the highest quality and relevant to clients' needs.

Recent moves5 records

Expansion highlights3 records

Direct peers

• Brotherhood of St Laurence: Melbourne-based social justice organization with a dedicated settlement and refugee services program. Comparable for its focus on settlement, family, youth, and community integration work targeting newly arrived refugees and migrants.
• Settlement Services International (SSI): One of Australia's largest refugee and migrant settlement service providers, delivering humanitarian settlement, employment, education, and community programs. Directly comparable to Melaleuca's core settlement, family, and youth service lines, though operating at significantly greater national scale.
• Foundation House (Victorian Foundation for Survivors of Torture): Victoria-based specialist refugee torture and trauma service and FASSTT member. Directly comparable as a FASSTT-affiliated provider of counselling and trauma support for refugees, mirroring Melaleuca's Counselling and Wellbeing Services.
• AMES Australia: Major Australian refugee and migrant settlement and education provider offering humanitarian settlement, English language training, and employment services. Highly comparable to Melaleuca across settlement support, education, and integration offerings.
• Multicultural Australia: Queensland-based refugee and migrant settlement and community services organization offering humanitarian settlement, family, youth, and counselling programs. Closely mirrors Melaleuca's service portfolio model of integrated refugee support across multiple program lines.

Broad incumbents

• UNHCR (UN Refugee Agency): International organization mandated to protect refugees worldwide and a driver of global refugee resettlement policy and funding. Comparable as a broad incumbent shaping the broader system within which Melaleuca's resettlement services operate.
• Australian Red Cross: Large national humanitarian organization delivering refugee and asylum seeker support programs alongside a much broader humanitarian, disaster, and community services portfolio. Comparable on refugee service lines but operates as a broad incumbent with significantly larger scale.

Others

• Refugee Council of Australia: National peak body for refugees and asylum seekers focused on advocacy, policy, and research rather than direct service delivery. Comparable as an ecosystem participant influencing the same funding and policy environment in which Melaleuca operates.

Regional players

• CatholicCare NT: Northern Territory-based social services organization providing family, refugee, and community support programs. Directly comparable to Melaleuca on service type and geographic market, though offering a broader faith-based social services portfolio.
• Anglicare NT: Northern Territory-based community services organization delivering refugee, family, youth, and community support. Operates in the same Darwin/Northern Territory geography as Melaleuca with overlapping program areas.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/melaleucaaustraliaorg
• LinkedInlinkedin.com/company/melaleuca-australia

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Melaleuca Australia