Jacob's Hope

What Jacob's Hope does

Jacob's Hope is a Mesa, Arizona-based 501(c)(3) nonprofit operating Arizona's first specialty care nursery for substance-exposed newborns experiencing Neonatal Abstinence Syndrome (NAS). The organization provides 24-hour medical care in a home-like, DHS-licensed inpatient setting using the Eat, Sleep, and Console (ESC) care model, a non-pharmacological, family-centered approach that emphasizes feeding on demand, consoling, and sleep in a low-stimulation environment. The facility is licensed for 12 infants (typically serving up to 6) with a nurse-to-baby ratio of 1:2, room-in suites for parents, and neonatologist oversight — currently delivered through a partnership with Pediatrix Medical Group effective April 2024.

The service portfolio spans an Inpatient Infant Program, a Family Support Program that includes parenting classes (Hope Notes), DCS case plan navigation, prenatal consultations, and care coordination with hospitals and community agencies. Referrals flow from Arizona hospital NICUs (notably Phoenix Children's Hospital), the Arizona Department of Child Safety, and self/family referrals, positioning Jacob's Hope as a lower-cost step-down alternative to NICU care.

Revenue mechanics rely on three streams: AHCCCS (Arizona Medicaid) reimbursement for eligible families, tax-deductible donations and corporate/foundation grants (including BHHS Legacy Foundation and Walmart Foundation), and Giving Tuesday matching campaigns. The organization reports care delivered at approximately 50% of NICU cost per day ($2,600–$4,000 per NICU day), with an average length of stay of 40 days. In July 2024, news reports indicated the nonprofit was at risk of closing due to low Medicaid reimbursement rates and insufficient donations, underscoring the financial fragility of a model constrained by a single-state payer base, a 12-bed physical cap, and dependence on continuing philanthropic support.

Name

Jacob's Hope

Legal name

Jacob's Hope, Inc.

Website

https://jacobshopeaz.org

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Jacob's Hope is a Mesa, Arizona-based 501(c)(3) nonprofit operating Arizona's first specialty care nursery, providing 24-hour Eat, Sleep, and Console model medical care to substance-exposed newborns and wraparound support to their mothers statewide.

Ownership category

akta.pro rank

Product category

Neonatal Care Services

NAICS

Child Care Services (6244), Child and Youth Services (62411)

SIC

Services-Health Services (8000), Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

High-Risk & Medically Complex Newborn Support (Non-Clinical NCS) (HSAAACAG)

akta.pro secondary industry

Preterm/NICU-Transition Newborn Care (NCS) (HSAAACAF)

Keywords

• Neonatal medical care
• Substance-exposed newborns
• Pediatric nursery services
• Nonprofit childcare
• Infant healthcare

Headquarters

HQ city

Mesa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure

Revenue model

1. Donations and Charitable Contributions: As a registered 501(c)(3) nonprofit, Jacob's Hope relies on tax-deductible donations from individuals, churches, and community organizations. Donations can be made as one-time or recurring contributions through their website.
2. AHCCCS (Arizona Medicaid) Reimbursement: Services are covered under federal Medicaid funds for those who qualify. Babies at Jacob's Hope cost approximately 50% less per day than NICU care, saving Medicaid significant costs.
3. Grants and Foundation Funding: The organization receives grants from charitable foundations including BHHS Legacy Foundation, Walmart Foundation, and other institutional donors. Associate Director Lyndsey Steele has secured over $500,000 in grants and foundational funding.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Jacob's Hope is a 501(c)(3) non-profit organization that provides 24-hour specialized medical care for substance-exposed newborns using the Eat, Sleep, and Console (ESC) model. Founded in 2016 and opened in March 2019, the facility is located in Mesa, Arizona, and serves vulnerable infants and their families in a dedicated nursery setting.

Product overview

Jacob's Hope is a nonprofit specialty care nursery offering a unified suite of services for substance-exposed newborns and their mothers. The core offerings include the Inpatient Infant Program providing 24-hour medical care using the Eat, Sleep, and Console (ESC) care model, and the Family Support Program offering wrap-around services including Hope Notes parenting classes, DCS case plan navigation, and prenatal consultations. The organization operates with room-in suites enabling families to stay together during treatment, creating an integrated approach combining infant medical care with maternal support services.

Differentiator

Problem solved

Functional benefit

Products and services

• 24-Hour Medical Care for Substance-Exposed Newborns Round-the-clock medical and nursing care provided to infants born exposed to substances, delivered at the Mesa, Arizona facility. Care is designed for newborns and their families during the critical neonatal period.
• ESC (Eat, Sleep, and Console) Model Care An evidence-based neonatal care approach that emphasizes non-pharmacological soothing and family-centered caregiving for substance-exposed infants, implemented within the nursery's 24-hour care program.

Quantifiable outcome

• 50% cost savings per baby per day compared to NICU care
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Dr. Ashish PatelcoreTechnology or Integration · 1 April 2024Dr. Ashish Patel assumed the role of Medical Director at Jacob's Hope effective April 1, 2024. He brings a wealth of experience and expertise in providing exceptional care to infants and families. His dedication to improving neonatal care and commitment to the mission make him the ideal candidate for leadership.
• Pediatrix Medical GroupcoreTechnology or Integration · 1 April 2024Pediatrix Medical Group became the neonatology provider for Jacob's Hope effective April 1, 2024. Pediatrix is renowned for excellence in neonatal care and provides highly specialized critical care services through affiliated physicians and clinicians across 37 states.
• Spence-ChapinminorStrategic or Co-development PartnerSpence-Chapin, a nonprofit supporting adoption, partnered with Jacob's Hope as part of their Holiday Angels Gift Program in Arizona, working together to support families in need during the holidays.
• Broadway Christian ChurchminorStrategic or Co-development PartnerLocal church partner providing support to Jacob's Hope through donations, volunteers, and community engagement.
• Phoenix Children's Hospital NICUcoreChannel Partner/ Reseller/ DistributorPhoenix Children's Hospital NICU was the first hospital to refer a baby to Jacob's Hope, demonstrating early support for the mission. The hospital embraced the facility as a solution for substance-exposed newborns not requiring full NICU care.
• Home DepotminorStrategic or Co-development PartnerLocal Home Depot location supports Jacob's Hope through donations and in-kind contributions for facility needs at Power Rd. and McKellips Rd. locations.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Others

• Spence-Chapin Services: Nonprofit providing adoption and family support services, including Holiday Angels partnerships with Jacob's Hope; operates in an adjacent mission space (vulnerable families) with similar nonprofit funding model.
• March of Dimes: National nonprofit focused on maternal and infant health including NAS awareness, advocacy, and NICU family support — addresses an overlapping mission (healthy births) but at a much broader advocacy and research scale.
• National Association of Neonatal Nurses (NANN): Professional and advocacy organization setting standards for neonatal nursing practice, including ESC adoption; not a competitor but a relevant ecosystem entity shaping the regulatory and clinical environment in which Jacob's Hope operates.
• Southwest Behavioral Health Services: Arizona-based behavioral health provider serving substance use disorders, with marketing leadership represented on Jacob's Hope's board; operates in an adjacent clinical domain (maternal substance use) in the same geography.

Broad incumbents

• HCA Healthcare: Largest U.S. for-profit hospital operator with extensive NICU and maternal-fetal service lines across multiple states; represents the scaled incumbent that could internalize NAS care via ESC protocols if ESC becomes standard of care.
• Phoenix Children's Hospital: Arizona's largest pediatric referral hospital and the source of Jacob's Hope's first referral; operates the NICU pipeline that feeds the facility and represents the incumbent alternative for NAS care in the state.
• Pediatrix Medical Group: National neonatology and maternal-fetal medicine services provider operating across 37 states; partnered with Jacob's Hope in April 2024 and serves as both a clinical supplier and a potential scale partner for replication of the model.
• Acadia Healthcare: National behavioral health operator running residential and outpatient substance use treatment programs, including programs for pregnant women; competes for the same Medicaid and grant-funded behavioral health dollar in Arizona.

Direct peers

• Lily's Place: Nation's first NAS care nursery, founded in Huntington, WV in 2014; offers near-identical 24-hour medical and family support services to substance-exposed newborns using the ESC model, making it the closest conceptual and operational peer.
• Brigid's Path: Ohio-based specialty care nursery for NAS newborns delivering residential medical care and family wraparound services — directly comparable model, similar regulatory nonprofit structure, and similar capacity profile.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCqC0cKj0qVqlWcQWzVJ4V9w
• Facebookfacebook.com/jacobshopeaz
• LinkedInlinkedin.com/company/jacobs-hope-inc
• Instagraminstagram.com/jacobshopeaz
• TikToktiktok.com/@jacobshopeaz
• Xx.com/JacobsHopeAZ

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jacob's Hope