What Drainaway does

Drainaway is a family-run drainage, plumbing, and heating specialist operating in the North West of England since 1980, headquartered in Carnforth, Lancashire. The company delivers on-site services across a defined regional catchment including Lancaster, Morecambe, Carnforth, Kendal, Garstang, Galgate, Milnthorpe, Windermere and surrounding villages, with 24/7 emergency availability and a stated 1-2 hour response time and no call-out charge policy.

The service portfolio covers the full drainage value chain: drain unblocking and high-pressure water jetting, HD CCTV drain surveys with written reports, trenchless pipe lining and drain relining, mechanical root cutting, specialist pitch fibre pipe re-rounding and patch lining, gutter cleaning via a ladder-less GutterVac system, septic tank emptying, and general/emergency plumbing. Core technology is mechanical and operational — CCTV inspection cameras, jetting equipment, resin-impregnated liners for no-dig repair, and suction-based gutter cleaning — rather than software- or AI-based. The company holds WRc (Water Research Centre) approved contractor status and offers a 10-year guarantee on installation work.

The business model is predominantly transactional: per-job fees for unblocking, surveys, and repairs, supplemented by a small recurring layer through regular maintenance and septic tank servicing contracts. Customers are primarily domestic homeowners with a secondary commercial segment, acquired through word-of-mouth, the company website, and direct phone/email contact. Drainaway is privately held with no disclosed external investors, funding rounds, or institutional ownership; the operation is run by the founder (Adie) and a small team of 1-10 employees.

Name

Drainaway

Legal name

Drainaway

Website

https://www.drainawayuk.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Drainaway is a family-run drainage, plumbing, and heating specialist founded in 1980, serving residential and commercial customers across North West England with 24/7 emergency response, CCTV inspection, and trenchless pipe repair services.

Ownership category

akta.pro rank

Product category

Drainage and Plumbing Services

NAICS

Water and Sewer Line and Related Structures Construction (237110)

SIC

Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Drain Cleaning (Residential) (HSAOABAA)

akta.pro secondary industries

Emergency Drain Clog Removal & Hydro-Jetting (HSAOAMAB), Storm Drain & Yard Drain Cleaning & Repair (HSAOABAL), Gutters, Downspouts & Drainage (Install/Repair) (HSAPAKAG)

Keywords

• Drain unblocking services
• CCTV drain surveys
• Trenchless pipe repair
• Emergency plumbing services
• Septic tank maintenance

Headquarters

HQ city

Heysham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Drainage Services: One-time service fees for drain unblocking, CCTV surveys, pipe repairs, root cutting, and drain relining. Revenue generated per job/service call with no recurring subscription component.
2. Plumbing Services: Emergency plumbing services including leak repairs, burst pipes, overflows, and general plumbing installations. Charged per service call.
3. Maintenance Contracts: Regular maintenance plans available for ongoing drain health checks and scheduled cleaning services. May include reactive and planned drainage programs.
4. Septic Tank Services: Septic tank emptying and maintenance services, with option for regular inspection, servicing and maintenance contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Drainaway is a family-run drainage, plumbing, and heating specialist that unblocks and repairs drains, performs CCTV drain surveys, and carries out trenchless pipe relining and no-dig repairs for residential and commercial customers across the North West of England. The company also provides emergency plumbing, gutter cleaning via GutterVac, septic tank emptying, root cutting, and regular preventative drain maintenance, available 24/7 with a 1–2 hour response and no call-out charge.

Product overview

Drainaway is a family-run drainage, plumbing, and heating specialist serving the North West of England. The company operates as a unified service provider offering a comprehensive portfolio of core services: drain unblocking and cleaning using high-pressure jetting, CCTV drain surveys with HD camera inspection, trenchless pipe repair technologies including pipe lining and drain relining, non-invasive/no-dig repairs, plumbing and emergency response services, gutter cleaning, septic tank emptying, root cutting and removal, pitch fibre drain repair, and regular preventative maintenance programs. The company utilises conventional drainage equipment and technologies rather than AI-powered solutions. Services are available 24/7 with 1-2 hour response times and are backed by a 10-year installation guarantee.

Differentiator

Problem solved

Functional benefit

Products and services

• CCTV Drain Surveys Professional drain inspection using HD cameras to locate blockages, cracks, and root damage. Produces clear, easy-to-read reports for homeowners, landlords, and insurance purposes without excavation.
• Plumbing & Emergency Services 24/7 emergency plumbing services covering general plumbing, leaks, overflows, burst pipes, shower fitting, pumps, toilets, taps, replacement ball valves, waste disposal units, Saniflo units, tanks, hot water problems, thermostatic radiator valves, and replacement radiators.
• Gutter Cleaning Ladder-less gutter cleaning using GutterVac technology to safely remove leaves, moss, sludge, and debris from gutters at ground level without ladders or scaffolding.
• Drain Unblocking Services Drain and sewer cleaning using high-pressure water jetting and drain clearance equipment to remove blockages including stubborn grease build-up, wipes, roots, and debris from blocked sinks, toilets, and full system backups.
• Root Cutting & Root Removal Services Root intrusion removal using specialist high-pressure jetting and mechanical root cutting equipment to safely remove intrusive tree roots and restore full flow to drainage systems without excavation.
• Septic Tank Emptying Septic tank emptying and maintenance service with regular inspection, servicing, and maintenance contracts for domestic and commercial customers, including emergency call-out availability.
• Pipe Lining / Drain Patch Lining Non-invasive drain repair technique using CCTV inspection and resin technology to install a durable liner patch directly onto damaged pipe sections, creating a watertight seal without excavation.
• Drain Relining Services Trenchless drain repair that inserts a resin-impregnated liner into damaged pipes; it cures to form a strong, seamless new pipe within the existing one, sealing cracks and leaks.
• No Dig / Non-Invasive Drain Repairs Trenchless repair system using 'restore the flow technology' to repair drains without digging, including pump specialist services, and groundworks covering new water mains, electricity ducting, full drainage systems, driveways, and patios.
• Regular Drain Maintenance Preventative drain maintenance including high-pressure jetting, CCTV drain surveys, root cutting, and trenchless drain relining, offered as one-off cleans or regular maintenance plans.
• Pitch Fibre Drain Repair Specialist repair service for pitch fibre drain pipes (installed 1950s–1970s) including CCTV surveys, pipe re-rounding, drain lining with structural patch repairs, and full pipe replacement where necessary.

Quantifiable outcome

• 1-2 hour response time for emergency call-outs
• +1 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Dyno-Rod: National UK drainage and plumbing franchise offering 24/7 drain unblocking, CCTV surveys, and repairs. Direct service category overlap with Drainaway, but operates at significantly larger scale with national coverage and call-center infrastructure.
• Metro Rod: UK-wide drainage services franchise covering drain unblocking, CCTV surveys, relining, and planned maintenance. Closest national direct competitor to Drainaway with comparable service portfolio and franchise operating model.
• Drain Doctor: National UK plumbing and drainage franchise providing emergency response, drain clearance, and repair. Directly comparable service mix to Drainaway with greater geographic reach and standardized pricing.
• Lanes Group: Large UK drainage, utility, and infrastructure services contractor serving commercial and residential markets. Overlaps with Drainaway on drain unblocking and repair but operates at much larger scale including utility and municipal contracts.
• UKDN Waterflow: UK-wide drainage and water utility services provider offering drain clearance, CCTV, and rehabilitation. Comparable service capabilities to Drainaway at significantly larger commercial scale.

Regional players

• Jet Aire Services: Northern England-based drainage contractor offering drain unblocking, CCTV surveys, and trenchless repairs. Highly comparable service mix to Drainaway with overlapping geography in the North of England.

Direct peers

• Express Drainage Solutions: Independent UK drainage services provider offering emergency drain unblocking, CCTV surveys, and repairs. Closest like-for-like comparison to Drainaway in scale, service portfolio, and customer segment focus.
• Pro Drainage: UK drainage and plumbing specialist offering emergency response, drain clearance, and trenchless repairs. Directly comparable small-to-mid independent competitor with similar service breadth and pricing model.
• RSM Drainage Services: Northern England drainage contractor specializing in drain unblocking, CCTV surveys, and repairs. Comparable regional independent operator with overlapping service offerings to Drainaway.
• Aspect Drainage: Independent UK drainage services company providing emergency drain clearance, repairs, and maintenance. Similar-sized direct competitor with comparable residential/commercial service mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Drainaway