ICT Project Management
Viatel Technology Group is a Dublin-based managed IT services provider delivering integrated cybersecurity, cloud, networking, Microsoft, voice, and AI solutions to enterprise and mid-market customers across Ireland and the UK.
- Company typePrivate
- Founded2002
- HeadquartersDublin, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What ICT Project Management does
Viatel Technology Group is an Irish managed IT services provider headquartered in Dublin that delivers an integrated portfolio of business technology solutions to enterprise and mid-market customers. The company organizes its offerings around six core solution areas: cybersecurity, AI solutions, cloud transformation, networks and connectivity, Microsoft solutions, and voice and unified communications, supplemented by managed IT services and advisory consulting. Its technical stack is anchored on Microsoft enterprise technologies (Azure, Microsoft 365, Copilot, Teams Rooms) augmented by a proprietary network monitoring platform (Orion), a flexible cloud infrastructure offering (FLEXICloud), and a branded secure AI chat product (Hatz AI), with the company's "360 Architecture" positioning these capabilities as a single managed bundle rather than point products.
The company monetizes primarily through recurring managed services subscriptions and professional services engagements sold on annual, quote-based contracts tailored to client size and scope. Its customer base is diversified across nine named verticals, including Financial Services, Healthcare, Public Sector, Professional Services, Credit Unions, Retail, Wholesale, Events, and Construction, with named enterprise and government customers such as Chill Insurance, CPL, Centric Health, the Office of Public Works, McCauley Pharmacy, and St. Francis Credit Union. Viatel distributes these services through a direct enterprise and inside-sales motion in Ireland and the UK, supported by content marketing, customer case studies, and active social channels. The firm holds Microsoft Solutions Partner status (including Modern Work), ISO 27001 and PCI DSS certifications, and reports an NPS of 77.
ICT Project Management firmographics
Firmographics- Name
- ICT Project Management
- Legal name
- Viatel Technology Group Ltd
- Website
- https://ict-pro.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Viatel Technology Group is a Dublin-based managed IT services provider delivering integrated cybersecurity, cloud, networking, Microsoft, voice, and AI solutions to enterprise and mid-market customers across Ireland and the UK.
- Ownership category
- akta.pro rank
ICT Project Management industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Satellite Telecommunications (51741)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742), Communications Services, Nec (4899)
- akta.pro primary industry
- Infrastructure Outsourcing (IO) (BPAEAMAB)
- akta.pro secondary industries
- Network Architecture & Design Services (BPAEAEAA), Strategy & IT Advisory (BPAEAAAA), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)
Keywords
Where ICT Project Management is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices1 record
Markets served
ICT Project Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Fully managed business technology services including cybersecurity, cloud, networks, and IT services delivered as recurring subscriptions
- Microsoft Solutions: Microsoft technology implementations including Azure migration, Microsoft 365, Teams Rooms, and Copilot for Microsoft 365
- Voice & UC Services: Cloud voice, SIP trunks, voice routing, and unified communications services
- Professional Services: Advisory services and implementation consulting for technology deployments
- Connectivity Services: Business broadband, dedicated internet access, SD-WAN, and satellite connectivity services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise solutions with tailored pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
ICT Project Management product offering
Product offeringCore offering
ICT Project Management designs, implements and maintains IT services for a wide range of businesses, delivering fully managed cybersecurity, cloud transformation, networking, unified communications, and Microsoft enterprise solutions through an integrated '360 Architecture' framework. Operating as part of the Viatel Technology Group, the company serves enterprise and mid-market customers across Ireland and the UK with a combination of subscription-based managed services and professional advisory engagements.
Product overview
Viatel Technology Group is a technology solutions provider offering an integrated portfolio of fully managed business technology services organized into six core solution areas: Cybersecurity Solutions (including Enterprise Cybersecurity Solutions and Secure AI Chat with Hatz AI), AI Solutions Suite, Cloud Transformation (built around Azure, FLEXICloud, and Colocation), Networks & Connectivity (featuring Orion, SD-WAN, Dedicated Internet Access, Business Broadband, Secure DIA, and Satellite Connectivity), Microsoft Solutions (encompassing Modern Work, Azure Migration & Management, Microsoft 365, Teams Rooms, Copilot for Microsoft 365, and Microsoft 365 Licensing), Voice & UC (Cloud Voice, Voice for Teams, SIP Trunks, Voice Routing, and Non-Geographic Numbers), and IT Services (Managed Services and Advisory Services). The company operates as a managed service provider delivering these solutions to enterprise customers across Financial Services, Healthcare, Public Sector, Retail, Credit Unions, Wholesale, Professional Services, Construction, and Events sectors.
Differentiator
Problem solved
Functional benefit
Brands
- FLEXICloud: Cloud transformation service offering under the cloud solutions portfolio.
- Orion
- Hatz AI
Products and services
- Cybersecurity Solutions Managed cybersecurity services providing comprehensive protection including threat detection, response, and resilience capabilities for enterprise and mid-market organisations.
- AI Solutions Suite Suite of AI-powered solutions for business transformation and intelligent automation, including the Hatz AI secure chat platform.
- Cloud Transformation Full-stack cloud services including Microsoft Azure migration and management, FLEXICloud flexible cloud infrastructure, and data centre colocation.
- Networks & Connectivity Network infrastructure and connectivity solutions including SD-WAN, Dedicated Internet Access, Business Broadband, Secure DIA, LEO Satellite Connectivity, and the Orion network monitoring platform.
- Microsoft Solutions Comprehensive Microsoft technology implementations including Modern Work, Microsoft 365 licensing, Teams Rooms, Copilot for Microsoft 365, Azure Migration & Management, and Modernise with Microsoft Surface.
- Voice & UC Unified communications and voice services including Cloud Voice, Voice for Microsoft Teams, SIP Trunks, intelligent Voice Routing, and Non-Geographic Numbers (1800/1850/076).
- IT Services Managed IT services and advisory consulting covering ongoing monitoring, maintenance, support, and IT strategy across customer environments.
- Enterprise Cybersecurity Solutions Advanced cybersecurity solutions tailored specifically for enterprise-scale organisations, building on the core cybersecurity portfolio.
- Secure AI Chat with Hatz AI Secure AI-powered chat solution for enterprise communications, designed around safety and security architecture.
- Satellite Connectivity (LEO) Low Earth Orbit satellite connectivity service for remote and underserved business locations.
Quantifiable outcome
- Net Promoter Score of 77 - classified as 'amazing' by Bain & Company (scores above 50 are considered amazing)
Companies that use ICT Project Management
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles5 records
ICT Project Management technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
ICT Project Management partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- MicrosoftcorePremier Microsoft solutions partner offering Azure cloud services, Microsoft 365, Teams Rooms, Copilot for Microsoft 365, and Modern Work solutions. Multiple solution areas including Azure Migration & Management, Security, and Modernise with Microsoft Surface.
- BarracudacoreCybersecurity technology partner for network security, email security, and cloud security solutions.
- CommvaultcoreData protection and backup technology partner providing enterprise backup and recovery solutions.
- CiscocoreNetwork infrastructure and security technology partner offering enterprise networking solutions.
- FortinetcoreCybersecurity technology partner specializing in network security and firewall solutions.
- Cisco MerakicoreCloud-managed networking technology partner for wireless, switching, and security solutions.
- KnowBe4coreSecurity awareness training and phishing simulation technology partner for cybersecurity workforce training.
- DellcoreHardware and infrastructure technology partner providing enterprise hardware solutions.
- VMwarecoreVirtualization and cloud infrastructure technology partner for enterprise virtualization solutions.
Scale indicators1 record
Recent moves6 records
Expansion highlights6 records
ICT Project Management competitors and assessment
Company assessmentBroad incumbents
- Kyndryl: Kyndryl is the global incumbent IT infrastructure services provider spun out of IBM, offering managed infrastructure, cloud, and network services to large enterprises worldwide. Comparable as a much larger managed services incumbent competing for the same enterprise IT outsourcing wallet.
- Colt Technology Services: Colt Technology Services is a European network and connectivity provider offering SD-WAN, DIA, and managed network services to enterprise and wholesale customers. Comparable on the network/connectivity and SD-WAN product overlap for European enterprise customers.
- Microsoft: Microsoft is the underlying technology provider for Viatel's Azure, Microsoft 365, Teams Rooms, and Copilot offerings, and also delivers competing direct services to enterprise customers. Comparable as the ecosystem owner whose partner program economics and direct enterprise motion shape Viatel's upside and risk.
- BT Business: BT Business is the enterprise arm of BT Group providing connectivity, unified communications, cloud, and managed security across the UK and Ireland. Comparable as a larger incumbent overlapping with Viatel's connectivity, voice/UC, and managed services portfolio.
Direct peers
- Razorblue: Razorblue is a UK managed IT services and cloud provider focused on mid-market customers with Microsoft, cloud, and managed support offerings. Comparable as a regional managed services peer with Microsoft-led stack.
- Ergo: Ergo is an Irish managed IT services and cloud provider focused on Microsoft Azure, modern workplace, and managed support for mid-market and enterprise customers. Directly comparable in Irish market focus, Microsoft-centric stack, and managed services delivery model.
- Codec (DSS): Codec is an Irish IT services group offering managed services, cloud, and Microsoft solutions to enterprise and public sector customers. Directly comparable on geography, vertical mix, and Microsoft-led managed services proposition.
- Version 1: Version 1 is a Dublin-headquartered IT services and digital transformation provider specializing in Microsoft, Oracle, and AWS, with strong enterprise B2B managed services across Ireland and the UK. Closely comparable in customer profile, Microsoft partnership depth, and managed services GTM.
- CWSI: CWSI is an Irish cybersecurity and managed mobility services provider operating across Ireland and the UK, with enterprise customers in regulated sectors. Comparable in cybersecurity-led managed services model and UK expansion trajectory post-acquisitions.
- Node4: Node4 is a UK-based managed cloud, connectivity, and IT services provider serving mid-market and enterprise customers with integrated cloud, network, and security offerings. Comparable in bundled managed services plus connectivity model and UK enterprise GTM.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
ICT Project Management social profiles
Digital presenceICT Project Management compliance and trust
Trust signalCompliance2 records
ICT Project Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICT Project Management leadership team
Management profileNumber of profiles
ICT Project Management subsidiaries and ownership
Company hierarchySubsidiaries1 record
ICT Project Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICT Project Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICT Project Management
What does ICT Project Management do?
ICT Project Management designs, implements and maintains IT services for a wide range of businesses, delivering fully managed cybersecurity, cloud transformation, networking, unified communications, and Microsoft enterprise solutions through an integrated '360 Architecture' framework. Operating as part of the Viatel Technology Group, the company serves enterprise and mid-market customers across Ireland and the UK with a combination of subscription-based managed services and professional advisory engagements.
Is ICT Project Management a public or private company?
ICT Project Management is a private company. It is classified as corporate owned and is currently operating.
When was ICT Project Management founded?
ICT Project Management was founded in 2002. It employs 11 to 50 people.
Where is ICT Project Management based?
ICT Project Management is headquartered in Dublin, Ireland, in the Europe region.
How does ICT Project Management make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are microsoft Solutions, voice & UC Services, professional Services and connectivity Services.
Who are ICT Project Management's main competitors?
Broad incumbents on record are Kyndryl, Colt Technology Services, Microsoft and BT Business. Direct peers are Razorblue, Ergo, Codec (DSS), Version 1, CWSI and Node4.
Does ICT Project Management have an API?
No public API is recorded for ICT Project Management.
What industry is ICT Project Management in?
ICT Project Management's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAB, Infrastructure Outsourcing (IO), with a secondary code of BPAEAEAA, Network Architecture & Design Services. Its NAICS code is 541513 and its SIC code is 7370.