What Datalink does

Datalink is a Riyadh-headquartered, privately held Saudi company that provides Mission Critical Facilities Management (MCFM) services for data center and telecom infrastructure. The company maintains 140MW of critical infrastructure spanning more than 150,000 square meters of white space across 9+ data centers and 10+ technical buildings, and serves enterprise clients in four verticals: telecommunications, finance and banking, government, and hosting/colocation. Anchor engagements include the largest telecom provider in the Middle East, a Saudi financial institution established in 1957, a Saudi government agency overseeing court administration, and a hosting/colocation operator with a 37-year track record.

The service portfolio consists of five integrated offerings: 24x7 onsite maintenance, MCFM managed services (7x24x365), 7x24 emergency response, design & build, and structured maintenance service plans with Standard (8x5, next-business-day response) and Customized (24x7, 4-hour response with dedicated spare parts) tiers. The underlying technology stack integrates DCIM, BMS, SCADA, and CMMS/CAFM systems under Datalink's proprietary MCFM framework spanning People, Process, Equipment, and Tools, supported by a remote operations center and OEM-certified resident engineering teams. Datalink's certifications include the first Tier IV data center commissioning in Saudi Arabia (2011), Uptime Institute Tier credentials, IFMS certification, ISO certifications, Civil Defence licensing, and a TVTC-partnered apprenticeship program for Saudi engineering talent. The company was first appointed as ITB Service Partner in Saudi Arabia in 2011, achieved Elite Partner status in 2012, became a Reseller and Service Partner in 2021, and was appointed Service Partner again in 2022.

Datalink's revenue model centers on recurring multi-year managed service contracts with embedded resident engineering teams, supplemented by design/build project fees and emergency response retainers. Go-to-market is direct enterprise field sales targeting telecom, finance, government, and hosting buyers, supported by sector-specific case studies and a 26-logo client display. Pricing is customized per contract rather than publicly disclosed, and the company does not report revenue, funding history, or ownership structure in the available source material.

Name

Datalink

Legal name

Datalink

Website

https://datalink.sa

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

Datalink is a Riyadh-headquartered, privately held Saudi firm providing mission critical facilities management services for data centers and telecom infrastructure across 140MW of capacity, serving telecom, finance, government, and hosting clients under multi-year managed service contracts.

Ownership category

akta.pro rank

Product category

Mission Critical Facilities Management Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

akta.pro secondary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Mission critical facilities management
• Datacenter infrastructure services
• Datacenter maintenance operations
• Datacenter design build
• Emergency response services

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services - MCFM: Mission Critical Facilities Management services providing ongoing 24/7 maintenance and operations of datacenter infrastructure including preventive, predictive, and corrective maintenance with dedicated technical teams
2. Maintenance Service Plans: Standard and customized service plans offering preventive and corrective maintenance programs with varying response times and support levels (8x5 vs 24x7)
3. Design & Build Services: Datacenter design and construction services including planning, design, construction, commissioning, and project management from inception to completion
4. Emergency Response Services: 24/7 emergency maintenance and repair services with OEM certified experts throughout the Kingdom of Saudi Arabia

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Datalink provides Mission Critical Facilities Management (MCFM) services for datacenter and telecom infrastructure across Saudi Arabia. The company delivers 24x7 preventive, predictive, corrective, and bespoke maintenance for Secure Power, Precision Cooling, and Datacenter Management systems. Its portfolio spans on-site maintenance, comprehensive 7x24x365 managed services, 24x7 OEM-certified emergency response, datacenter design and build with Uptime Institute Tier certification, and Standard or Customized maintenance service plans.

Product overview

Datalink offers a portfolio of mission-critical facilities management services focused on datacenter and telecom infrastructure. The core offerings consist of five integrated service lines: 24×7 Onsite Maintenance Service (equipment maintenance including Secure Power and Precision Cooling), Mission Critical Facilities Management Services (MCFM) (comprehensive managed services covering People, Process, Equipment, and Tools frameworks), 7×24 Emergency Response Services (OEM-certified rapid response), Design & Build Services (datacenter consulting, construction, and Uptime Institute certification), and Maintenance Service Plans (Standard 8×5 or Customized 24×7 options). These services collectively enable clients to maintain, operate, and build resilient datacenter infrastructure with guaranteed uptime.

Differentiator

Problem solved

Functional benefit

Products and services

• 24x7 Onsite Maintenance Service Field service engineers trained and certified to maintain complete datacenter infrastructure including Secure Power, Precision Cooling, and Datacenter Management. Provides preventive and corrective maintenance 24x7 to maximize equipment lifespan and eliminate unexpected downtime. Designed for enterprise datacenter operators.
• Mission Critical Facilities Management Services (MCFM) (7x24x365) Comprehensive managed services for mission-critical facilities covering People (outsourcing strategy, staffing, training), Process (change management, incident reporting, emergency procedures), Equipment (design guidelines, redundancy, lifecycle replacement), and Tools (CMMS, CAFM, DCIM, dashboards). Targeted at organizations outsourcing full facility operations.
• 7x24 Emergency Response Services OEM-certified experts provide emergency services throughout Saudi Arabia on a 24/7 basis with immediate team dispatch, ticket management, pre- and post-maintenance checks, and continuous customer updates until resolution. Designed for clients needing rapid incident response across the Kingdom.
• Design & Build Services Complete datacenter design and construction services including consulting, strategy, feasibility studies, MEP implementation, project management, quality assurance, datacenter assessment and audits, and Uptime Institute Tier certifications. Targeted at enterprises and government agencies building new datacenter facilities.
• Maintenance Service Plan Standard and customized service plans: Standard (8x5 preventive and corrective maintenance with next business day response and priority access to spare parts) and Customized (24x7 maintenance with 4-hour response time and dedicated spare parts stock). Targeted at clients selecting a maintenance service tier.

Quantifiable outcome

• 140MW of critical infrastructure maintained
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• Service PartnercoreChannel Partner/ Reseller/ Distributor · 1 January 2022Appointed as Service Partner in 2022 for continued partnership expansion
• Reseller and Service PartnercoreChannel Partner/ Reseller/ Distributor · 1 January 2021Reseller and Service Partner status achieved in 2021 for extended market reach and service delivery
• ITB Service PartnercoreStrategic or Co-development PartnerAppointed as first ITB Service partner in Saudi Arabia in 2011, indicating a strategic partnership for ITB service delivery in the region
• Elite PartnercoreStrategic or Co-development PartnerAchieved Elite Partner status in 2012, representing a significant partnership tier for market leadership
• TVTC (Technical & Vocational Training Corporation)coreStrategic or Co-development PartnerStrategic partnership with TVTC for apprenticeship program to develop Saudi talents in alignment with Vision 2030 Saudization objectives

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• ABB: ABB's Electrification and Motion divisions serve datacenter facility power and operations at scale across the Middle East, providing overlapping capabilities to Datalink's MCFM and Design & Build offerings within a much broader industrial portfolio.
• Siemens Smart Infrastructure: Siemens provides BMS, datacenter automation, and power distribution solutions used in mission critical facilities, competing with Datalink's BMS/DCIM/SCADA-driven MCFM offering within a much larger industrial portfolio.
• Eaton: Eaton provides datacenter power management, UPS systems, and associated services globally and in the Middle East, competing for both equipment and managed services scope with Datalink's portfolio.

Emerging players

• Huawei Digital Power: Huawei's Digital Power division supplies datacenter power, cooling, and management solutions with growing presence in the Middle East, increasingly bidding for MCFM-adjacent scopes in Saudi sovereign and telecom projects.
• MDS SI (Modern Data Systems): MDS SI is a Saudi-based systems integrator and IT services firm that designs, builds, and maintains datacenter and critical infrastructure environments, overlapping with Datalink's Design & Build and MCFM offerings in the local Saudi market.

Direct peers

• Schneider Electric: Schneider Electric provides data center infrastructure management (EcoStruxure), Secure Power, and Precision Cooling services globally — directly competing with Datalink's MCFM scope and OEM ecosystem. Schneider is also a likely OEM partner of Datalink.
• Vertiv: Vertiv (formerly Emerson Network Power) supplies power, cooling, and IT management for datacenters and offers lifecycle services and monitoring — the same critical facilities management category Datalink operates in, often competing for the same Saudi enterprise contracts.

Regional players

• Emrill: Emrill is a UAE-based integrated facilities management provider expanding into Saudi Arabia with FM, MEP, and critical environments services — competing for integrated managed services scope against Datalink in regional enterprise accounts.
• Gulf Data Hub: Gulf Data Hub is a UAE-based carrier-neutral colocation operator with regional Tier III facilities; as a competitor and potential adjacent service partner in the GCC datacenter ecosystem, it competes for the same hyperscale and enterprise workloads Datalink's clients support.
• EDGNEX Data Centres by DAMAC: EDGNEX is a Saudi-headquartered hyperscale data center platform rapidly expanding Tier III/IV capacity across the Middle East; it represents both a potential large customer and an emerging competitor for mission-critical operations talent and contracts in Saudi Arabia.

Market position

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/datalinksa
• LinkedInlinkedin.com/company/datalinksa

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Datalink