HISS

What HISS does

HISS (Hokuden Information System Service Company, Inc., 北電情報システムサービス株式会社) is a private Japanese IT services company founded in 1987 in Toyama, wholly owned by the Hokuriku Electric Power Group. It operates as a full-stack systems integrator for enterprise, government, manufacturing, and academic customers — primarily in Japan's Hokuriku region (Toyama, Ishikawa, Fukui) with a Tokyo Solution Center for metropolitan accounts. The company's portfolio spans three pillars: system development and maintenance (including SAP S/4HANA migration and custom ERP), network and managed-security services (FIT-Cloud VPN, SASE/zero-trust, FIT-WiFi), and data-center plus cloud infrastructure anchored by its proprietary FIT-iDC colocation facility in Toyama and the FIT-Cloud IaaS/PaaS/SaaS platform.

HISS monetizes through a mix of professional-services project work (system development and integration engagements) and subscription/managed services (FIT-Cloud, FIT-iDC colocation, FIT-OCX multi-cloud connectivity, FITWeb Okulot secure file transfer, SASE/MDM, and managed 24/7 monitoring). An AI and data-analytics layer — built atop the DataRobot platform and Microsoft Azure, plus an in-house generative AI service and the AI-OCR + RPA product FIT-OCRobot — adds recurring AI service revenue. Pricing is primarily per-VM, per-rack, per-account monthly or annual subscription tiers for cloud, with annual prepaid pricing for SaaS offerings such as Hokuriku Dentyu Search (¥2,300 JPY/month per ID).

The company holds long-tenured ISO 9001 (since 2001), ISO/IEC 27001 (since 2004), and ISO/IEC 27017 (since 2018) certifications, plus METI DX Certified Operator status (since 2022). Anchor customers include Hokuriku Electric Power Group and Toyama Prefecture; HISS is also the first Hokuriku data center to connect directly to Japan's SINET academic network, serving 880+ universities and research institutions. Distribution is direct, through four solution centers staffed by technical SEs, supplemented by regional IT fairs (e-messe kanazawa, T-Messe, Fukui IT Forum, Toyama IT Fair) and partner channels with AWS, Microsoft, DataRobot, BBIX/BBSakura, and the Toyama Information Industry Association (chaired by HISS's president).

Name

HISS

Legal name

北電情報システムサービス株式会社 (Hokuden Information System Service Company, Inc.)

Website

https://hiss.co.jp

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

251–500 employees

Short description

HISS is a privately held Japanese IT services company and wholly-owned subsidiary of the Hokuriku Electric Power Group, providing system development, cloud and data center, network and security, and AI/analytics services to enterprise, government, manufacturing, and academic customers — primarily in the Hokuriku region and Tokyo.

Ownership category

akta.pro rank

Product category

System Integration and IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Observability, Monitoring & AIOps (BPAEAKAG)

Keywords

• Cloud infrastructure services
• System integration services
• Data center colocation
• Managed network services
• Enterprise IT solutions

Headquarters

HQ city

Toyama-shi

HQ country

Japan

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. System Integration (SI) - Custom Software Development: Requirements definition, system development, software design/development, testing, and ongoing maintenance. Covers ERP (SAP), custom applications, and system migration projects. Revenue recognized on a project basis with quasi-delegation and fixed-price contracts.
2. Data Center and Cloud Services (FIT-iDC, FIT-Cloud): Housed data center services (colocation), FIT-Cloud server/storage/backup services, cloud connectivity (FIT-OCX, FIT-VPN), and internet connectivity services. Monthly/annual recurring revenue model with rack, VM, and storage unit pricing.
3. Network Infrastructure Services: Managed VPN services (FIT-VPN), internet connectivity (FIT-Cloud ISP), SASE/zero-trust security services, and network design/implementation. Includes SINET connection for academic/research institutions.
4. AI and Data Analytics Services: AI/data analytics platform construction, data analysis prediction services (demand forecasting), generative AI services, and AI solution deployment. Combined with DataRobot and AWS for delivery.
5. Managed Services and Operations: FirstOPS AWS managed services, FIT managed monitoring services, IT asset management (AssetView), electronic approval workflow services, and VDI/DaaS services. Monthly recurring contracts with optional tiers.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

HISS is a Japanese system integrator that delivers end-to-end IT services spanning system development, cloud infrastructure, data center operations, network services, AI/data analytics, cybersecurity, and managed operations. Its proprietary cloud platform FIT-Cloud runs from its own data center FIT-iDC in Toyama, complemented by FIT-OCX multi-cloud connectivity, Microsoft 365 and SAP implementations, generative AI services, and AI-OCR + RPA solutions. The company serves enterprise, government, and academic customers primarily across the Hokuriku region of Japan through direct consultative sales via four solution centers.

Product overview

HISS operates as a comprehensive IT service provider offering integrated solutions across three core pillars: System Development, Network Infrastructure, and Data Center Services. The product portfolio centers around the FIT-Cloud cloud computing platform (encompassing FIT-Cloud Server Service, FIT-Cloud Backup Service, FIT-Cloud Storage Service, FIT-Cloud VPN, and FIT-Cloud Internet Connection Service), complemented by FIT-iDC data center housing services and FIT-OCX multi-cloud network connectivity. The company provides AI-driven solutions including AI Data Analysis Prediction, Generative AI Service, and FIT-OCRobot (AI-OCR × RPA), alongside enterprise IT services such as Microsoft 365 implementation, Box integration, SAP consulting, security solutions (zero-trust/SASE), and telework enablement. The service portfolio also includes specialized offerings like Hokuriku Denchuu Search for utility pole location data, FirstOPS for AWS cloud operations, and various managed services. This is a multi-module platform approach where core infrastructure services (FIT-Cloud and FIT-iDC) serve as the foundation, supplemented by specialized solutions for AI, security, collaboration, and industry-specific applications.

Differentiator

Problem solved

Functional benefit

Products and services

• FIT-iDC (Data Center Housing) Data center housing/colocation service providing 24/7/365 monitoring and high-reliability facilities in Toyama; used for business continuity planning (BCP), disaster recovery (DR), and remote backup. Operated in partnership with Power and IT.
• FIT-Cloud Proprietary cloud computing platform offering virtual machines, internal networks, and storage services with on-demand resource allocation; supports IaaS, PaaS, and SaaS delivery from FIT-iDC Toyama. Includes FIT-Cloud Server Service (HV/RP series), FIT-Cloud Backup Service, FIT-Cloud Storage Service, FIT-Cloud VPN, and FIT-Cloud Internet Connection Service.
• FIT-OCX (Multi-cloud Closed Network Service) Multi-cloud optimized closed network service providing high-quality, low-latency layer 2 connections between FIT-iDC and public clouds (AWS, Azure, GCP, OCI, Sakura Cloud) and nationwide data centers.
• FIT-Connect SINET Connection Plan Network service connecting FIT-iDC to Japan's academic SINET network, enabling universities and research institutions nationwide to access FIT-iDC services (colocation, cloud, backup) at reduced cost.
• FITWeb Okulot (Secure File Transfer) Secure file transfer service for sending and receiving large-capacity data without requiring trading partner IDs; URL-based sharing without account registration, virus checking and encryption standard, designed for distribution and collection workflows with audit trail.
• FIT-Cloud Assist for AWS One-stop support service for AWS design, construction, and migration; supporting hybrid architectures leveraging both FIT-iDC and AWS.
• FIT-Cloud Assist for OCF One-stop support service for OCF (OCX Compute Fabric) introduction, migration, and billing agency services for domestic cloud.
• FirstOPS (AWS Cloud Operations) Cloud operations service for AWS providing server operations, maintenance, operational design, evaluation, and improvement proposals; experts handle operations on behalf of customers.
• FIT-OCRobot (AI-OCR × RPA) AI-OCR combined with RPA solution providing high character recognition for paper documents and automating paper-based business processes via RPA.
• Electronic Approval Service Electronic approval workflow service for internal approval processes; paperless, internal controls, speed-up concept; supports remote work and telework environments.
• Hokuriku Dentyu Search (Utility Pole Location Search) SaaS platform mapping 700,000+ utility poles in the Hokuriku Electric Power supply area; combines Google Maps/geographic institute maps, street view, route navigation, distance measurement, hazard map overlay, and team sharing features; accessible via smartphone or PC browser.
• AI Data Analysis Prediction End-to-end AI service covering business problem analysis, data preprocessing, feature engineering, ML model construction, and operational deployment with automatic retraining; handles millions of data points every 30 minutes for high-precision demand forecasting (e.g., electric power demand prediction); delivered using DataRobot and AWS.
• Generative AI Service Enterprise generative AI service with fixed-price unlimited use; supports text generation (emails, announcements, documents), summarization, rephrasing, composition assistance, internal data chatbot, image generation, and code generation; data not used for AI training; fixed IP and log management.
• Data Analysis Platform Data analysis platform construction service that collects, processes, and stores scattered enterprise data; built on Microsoft Azure with data lake and DWH; supports BI visualization and AI analysis.
• Microsoft 365 Implementation and Operation End-to-end Microsoft 365 implementation and operation support including Entra ID, Intune, Defender, Teams, SharePoint, Exchange, OneDrive; 5,000-user scale deployment experience.
• SAP S/4HANA Migration and ERP Implementation Comprehensive SAP service portfolio including S/4HANA migration support, integrated ERP implementation, SAP Application Management Operations (AMO), and SAP Enterprise Asset Management (EAM) for equipment ledgers, maintenance work management, and preventive/predictive maintenance.
• System Development and Maintenance Custom system development, maintenance, and migration services spanning ERP, custom applications, and system migration projects; delivered with quasi-delegation and fixed-price contracts. Includes Nutanix virtualization infrastructure implementation.
• Security Foundation Solution (Zero-trust) Zero-trust implementation support for authentication management and security integration; ID integration, SSE/SASE, EDR, MDM, mail defense; supports hybrid identity with on-premises AD.
• OT Security Solution NDR-based solution for OT environment visualization and defense without stopping operations; uses Nozomi Networks Guardian technology.
• FIT Managed Service (24/7 Monitoring) Integrated monitoring solution providing 24/7/365 watching of complex systems; centralized monitoring for distributed data centers and customer environments.

Quantifiable outcome

• 5,000+ employees enabled for remote work via Toyama Prefecture Microsoft 365 deployment
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability12 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core, minor and strategic.

• Amazon Web Services (AWS)coreTechnology or Integration · 16 October 2023AWS used as public cloud platform for AI/data analytics services, FirstOPS managed operations, and hybrid cloud architectures. HISS provides FIT-Cloud Assist for AWS design/migration services and FirstOPS AWS operations management. Presented AWS optimization seminar at Japan IT Week Kansai 2025.
• BBIX and BBSakura Networks (BBIX株式会社・BBSakura Networks株式会社)coreTechnology or Integration · 31 July 2023HISS established the first OCX (Open Connectivity eXchange) connection point in the Hokuriku region at its FIT-iDC data center in partnership with BBIX and BBSakura Networks. This enables FIT-OCX service, providing closed-network L2 connectivity between FIT-iDC and major public clouds (AWS, Azure, GCP, OCI, Sakura Cloud) and ~50 partner data centers nationwide.
• Toyama Prefectural Police / Toyama Prefecture / Toyama University / Aioi Nissay Dowa Insurance / Intec (富山県警察・富山県・富山県立大学・あいおいニッセイ同和損保・インク)minorStrategic or Co-development Partner · 17 April 2023HISS participates in the Industry-Government-Academia Traffic Accident AI Prediction System Research Committee with Toyama Prefectural Police, Toyama Prefecture, Toyama Prefectural University, Aioi Nissay Dowa Insurance, and Intec. Research aims to develop AI-based traffic accident prevention measures.
• IoTRY (株式会社IoTRY)minorStrategic or Co-development Partner · 24 August 2022Co-presenter with IoTRY at Toyama Prefectural University DX seminar on manufacturing IoT platform. IoTRY provides IoT platform technology for the 'Shared Toyama Manufacturing IoT Platform'.
• Toyama Prefectural University (富山県立大学)strategicStrategic or Co-development Partner · 16 June 2021HISS participates in the Toyama Prefectural University DX Education Research Center activities. Delivered joint seminar on IoT and AI in manufacturing. Contributes to regional DX human resource development and industry-academia collaboration.
• DataRobot, Inc. (データロボット)coreTechnology or Integration · 10 June 2021HISS participates in DataRobot AI Academy and provides DataRobot-based AI/data analytics services to Hokuriku Electric Power Group. The company delivered a keynote presentation 'Zero to AI Service - Small Start & Quick Win' at AI Experience Virtual Conference 2021 hosted by DataRobot. AI specialists completed DataRobot AI Academy certification.
• Toyama Information Industry Association ((一社)富山県情報産業協会)coreOthers · 27 May 2021HISS President Nishino Katsuhiko serves as Chairman of the Toyama Information Industry Association. The association promotes IT informatization in Toyama Prefecture and organizes the Toyama IT Fair. HISS actively participates in association activities and regional IT promotion.
• Microsoft Japan (日本Microsoft)coreTechnology or Integration · 27 May 2021Deep Microsoft 365 implementation partnership including Entra ID, Intune, Defender, Teams, SharePoint, Exchange, Power BI. HISS has 5,000+ user deployment experience (Toyama Prefecture) and provides M365 security optimization, network tuning (local breakout), and adoption support services.
• Hokuriku Electric Power Transmission & Distribution (北陸電力送配電株式会社)coreStrategic or Co-development Partner · 8 August 2019HISS leverages Hokuriku Electric Power Transmission & Distribution's utility pole position data to provide the 'Hokuriku Dentyu Search' SaaS service. This data partnership covering 700,000+ utility poles across the Hokuriku supply area is a core differentiator for field service and infrastructure management customers.
• NII / SINET (国立情報学研究所・学術情報ネットワーク)strategicTechnology or Integration · 3 September 2018FIT-Connect SINET Connection Plan enables direct connection between FIT-iDC and SINET (Science Information Network), which connects over 880 universities and research institutions nationwide. HISS is the first Hokuriku data center to offer SINET connectivity, allowing academic institutions to access FIT-iDC services (colocation, cloud, backup) at reduced cost.

Scale indicators6 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• Internet Initiative Japan (IIJ): Pioneer Japanese internet/cloud and network services provider with nationwide data center footprint and managed services; competes with HISS in cloud connectivity and managed operations but operates nationally.
• NTT Data Group: Dominant Japanese IT services incumbent offering system integration, cloud, and managed services at national scale; competing incumbent that HISS often partners against in public-sector and enterprise bids.
• Fujitsu Limited: Global Japanese IT services incumbent with broad system integration, cloud, and hardware portfolio; HISS resells Fujitsu ETERNUS storage within FIT-Cloud and competes against Fujitsu in regional enterprise SI tenders.

Direct peers

• SCSK Corporation: Major Japanese SI spun off from Sumitomo group delivering system integration, cloud/DC services, and managed operations; comparable in IT infrastructure and services breadth.
• Kyocera Communication Systems (KCCS): Japanese IT services subsidiary focused on cloud, networking, and managed services for enterprise customers; comparable size and capability set to HISS.
• Otsuka Corporation: Mid-cap Japanese IT services company offering system integration, cloud, security, and managed services to SMEs and mid-market; similar size band and solutions portfolio to HISS.
• NS Solutions (Nippon Steel Solutions): Japanese enterprise SI with similar size profile, strong manufacturing vertical presence, and SAP/system integration capabilities. Frequently paired with HISS on DataRobot case studies.
• Macnica Holdings: Japanese technology solutions and SI provider; comparable in multi-vendor integration, cloud security, and SI services to mid-market and enterprise customers.
• Sakura Internet: Japanese data center and cloud (IaaS) operator with proprietary infrastructure; closest direct comparable to HISS's FIT-iDC and FIT-Cloud hosted-services business.
• TIS Inc. Large independent Japanese SI providing system integration, cloud, and managed services to enterprises and financial institutions nationwide; directly comparable in service mix and customer profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCNdkPLBJm2iAdqmKCEHg71A

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HISS