Netsmart Technologies

What Netsmart Technologies does

Netsmart Technologies, Inc. is a privately held healthcare information technology company headquartered in Overland Park, Kansas, that builds software for community-based care providers in the United States. The company's flagship offering is CareFabric, an integrated platform combining purpose-built electronic health records (myAvatar for behavioral health, myUnity for post-acute care, myEvolv for addiction/autism/IDD, GEHRIMED for geriatrics, TheraOffice for physical therapy, myInsight for public health, and myVRS for vital records) with interoperability (CareConnect, QHIN designation, Carequality founding membership), revenue cycle management (RevConnect, AlphaCollector), population health (CareManager), telehealth, mobile point-of-care tools (CarePOV), and AI-assisted documentation and coding (Bells AI, AlphaCoding).

The company monetizes through annual subscription licensing of EHR and platform modules, supplemented by managed services such as Plexus Services (IT managed services, compliance and optimization, application management), RevConnect and AlphaCollector RCM services, Plexus Cloud HIPAA-compliant hosting (SSAE 18), and data/analytics offerings including MDS predictive analytics and HealthPivots Medicare-claims benchmarking. Go-to-market is enterprise field sales augmented by inside sales, an annual CONNECTIONS user conference, partner marketplaces anchored by AWS at Platinum tier, and content channels such as the CareThreads blog and podcast. Pricing is quote-based and not publicly disclosed, reflecting a customized enterprise model.

Netsmart is owned by private equity sponsors GI Partners and TA Associates, with a minority historical capital event from Genstar Capital earlier in the decade. The company has executed approximately seventeen acquisitions since 2009, including McBee, HealthMEDX, Change Healthcare (EHR unit), TheraOffice, Remarkable Health, SimpleLTC, CORE: Z-CORE Analytics, Netalytics, and HealthPivots, with operations across multiple U.S. states and an estimated 501-1,000 employees.

Name

Netsmart Technologies

Legal name

Netsmart Technologies, Inc.

Website

https://ntst.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Netsmart Technologies is a privately held healthcare IT company that provides the CareFabric platform of purpose-built EHRs, interoperability, revenue cycle management, and AI-assisted documentation tools for community-based providers across human services, post-acute care, public sector, and physical therapy in the United States.

Ownership category

akta.pro rank

Product category

Healthcare Information Technology (EHR Software)

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

akta.pro secondary industries

Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK), Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF), Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)

Keywords

• Healthcare EHR software
• Behavioral health software
• Post-acute care technology
• Revenue cycle management
• Healthcare interoperability platform

Headquarters

HQ city

Overland Park

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. EHR and Software Subscriptions: Subscription-based licensing of EHR platforms (myAvatar, myUnity, myEvolv, GEHRIMED, TheraOffice, myVRS, myInsight) and software solutions for human services, post-acute care, public sector, and physical therapy providers
2. Professional Services: Implementation and consulting services, IT managed services, compliance and optimization services, and solution delivery through Plexus Services
3. Revenue Cycle Management Services: RCM services, claims management, collections automation, credentialing, and clearinghouse services through Care Administration offerings
4. Cloud Hosting Services: Plexus Cloud healthcare cloud hosting services providing secure, high-availability infrastructure with SSAE 18 compliance and HIPAA requirements
5. Data Solutions and Analytics: Claims analytics, predictive analytics, OASIS scrubbing, payroll-based journal compliance, and healthcare benchmarking tools

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels11 records

Core offering

Netsmart Technologies fundamentally sells the CareFabric platform, an integrated suite of ONC-certified electronic health record (EHR) software, interoperability, revenue cycle management, population health, AI documentation, telehealth, and cloud hosting solutions purpose-built for community-based healthcare providers. Its products are sold primarily as annual enterprise subscriptions to behavioral health, addiction treatment, post-acute care, public sector, and physical therapy organizations, supplemented by professional services (Plexus Services) and managed RCM offerings.

Product overview

Netsmart Technologies offers CareFabric, an integrated platform of healthcare software and services for community-based care providers. The platform consists of CareRecord EHR solutions (myAvatar for behavioral health, myUnity for post-acute care, myEvolv for addiction/autism/IDD, GEHRIMED for geriatrics, TheraOffice for physical therapy, myInsight for public health, and myVRS for vital records), supplemented by CareGuidance Solutions (CareConnect interoperability, Telehealth, OrderConnect e-prescribing, myHealthPointe consumer engagement, Bells AI and AlphaCoding AI tools), Data Solutions (Data Platform, predictive analytics, claims analytics), Plexus Services (cloud hosting, IT managed services, compliance), and Care Administration (RevConnect RCM, AlphaCollector collections, credentialing). The architecture follows a platform-plus-modules approach where CareFabric serves as the unifying framework enabling interoperability across all specialized EHR products and add-on solutions.

Differentiator

Problem solved

Functional benefit

Brands

• CareFabric Platform: Integrated platform of healthcare technology and services for community-based care providers encompassing EHR solutions, workforce management, care guidance, data solutions, Plexus Services, and population health management.
• myAvatar
• myUnity
• myEvolv
• GEHRIMED
• TheraOffice
• CareRecord
• CareGuidance Solutions
• Plexus Services
• Plexus Cloud
• RevConnect
• AlphaCoding
• AlphaCollector
• CareManager
• CareConnect
• CareConnect Inbox
• CarePOV
• OrderConnect
• myHealthPointe
• myInsight
• myVRS
• RxConnect
• Reaching Recovery
• CarePathways
• Wound Care Management
• Mobile Caregiver+
• Bells AI

Products and services

• CareFabric Platform Integrated healthcare technology platform that unifies Netsmart's specialized EHRs, interoperability, AI documentation, revenue cycle, population health, telehealth, and cloud hosting solutions for community-based care providers.
• myAvatar Behavioral health EHR offering recovery-focused features, near real-time analytics to drive value-based care, automated electronic remittance processing, and denial management workflows for behavioral health provider organizations.
• myUnity Post-acute care EHR providing a single platform for home health, hospice, senior living, skilled nursing, palliative, adult day and personal care management, including CHAP-verified hospice configuration.
• myEvolv EHR platform with clinical, financial, and operational workflows tailored to addiction treatment, autism, behavioral health, CCBHC, intellectual and developmental disabilities (IDD), and foster care settings.
• GEHRIMED Geriatric EHR software for PALTC (Post-Acute Long-Term Care) providers supporting simplified scheduling, documentation, billing and reporting workflows for geriatric psychology and psychiatry practices.
• myInsight Web-based EHR designed for public health agencies to better manage programs and care across various community partners, providing real-time access from office or field.
• myVRS Vital Records EHR software that simplifies entry, validation, registration, and issuance of vital event records for state and county level agencies.
• TheraOffice Physical therapy practice management EMR providing documentation, scheduling, billing and reporting capabilities in a fully integrated system, supporting solo practices through large multi-location organizations.
• CareConnect Interoperability solution facilitating healthcare data exchange for integrated care, providing one point of access to connect to the larger healthcare ecosystem including Carequality and QHIN networks.
• RevConnect Clearinghouse, eligibility verification, patient statements, and claims management solution that reduces manual workflows and improves revenue cycle efficiency for healthcare providers.
• Plexus Cloud Secure, high-availability healthcare cloud hosting service that is SSAE 18-compliant with third-party security/compliance audits and meets HIPAA requirements for storing protected health information.
• Plexus Services Professional services including IT Managed Services, Compliance and Optimization, Solution Delivery, Learning Services, and Application Management Services for healthcare organizations using the CareFabric platform.
• Bells AI AI documentation assistant purpose-built for human services, the first AI-powered documentation solution in the sector, automating clinical documentation workflows.
• AlphaCoding AI-powered coding assistance that surfaces evidence-based recommendations for medical coders to improve coding accuracy and efficiency.
• Telehealth Virtual care software enabling direct healthcare delivery to consumers via secure virtual care technology, lowering costs and expanding staff availability for provider organizations.
• Data Platform Healthcare data platform tracking key performance indicators against healthcare goals for improved decision-making with benchmarking tools.
• MDS Predictive Analytics Predictive analytics for Five-Star and Quality Measures specifically designed for Skilled Nursing Facilities to improve quality outcomes.
• OrderConnect Outpatient web-based electronic prescribing and medication management software application increasing medication adherence and preventing adverse medication events.
• Wound Care Management Clinically calibrated wound imaging solution for capturing wound photos with precise color, depth, and size measurements, providing real-time dashboards for wound care population oversight and risk alerts.
• Reaching Recovery Measurement-based clinical content solution promoting consumer engagement with recovery-focused outcome tools including Recovery Needs Level, Recovery Markers Inventory, Consumer Recovery Measure, and Promoting Recovery in Organizations assessments.
• RxConnect Web-based pharmacy solution for inpatient medication dispensing, connecting order entry with pharmacies through automated dispensing machine integration and closed-loop medication management.

Quantifiable outcome

• Organizations able to triple in size with scalable solutions
• +1 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• Amazon Web Services (AWS)coreTechnology or Integration · 5 March 2026Netsmart collaborates with AWS using Kiro to advance AI-enabled healthcare technology. Netsmart is an early adopter of Amazon Connect Health, an agentic AI system for healthcare workflows including patient call handling, clinical documentation, and automated billing code generation. AWS Connect Health integrates natively with Epic and targets healthcare provider workflows.
• ArisaHealthcoreStrategic or Co-development Partner · 1 December 2024Partnership announced December 2024 between Netsmart Technologies and ArisaHealth in the telemedicine market context, expanding reach of healthcare technology solutions.
• AWSflagshipGTM or Marketing PartnerAmazon Web Services served as Platinum Sponsor for CONNECTIONS2026 conference, demonstrating strategic go-to-market partnership for co-marketing and event collaboration.
• EarliPoint HealthcoreStrategic or Co-development PartnerEarliPoint and Netsmart partner to expand reach of groundbreaking autism assessment technology, combining Netsmart's EHR platform with EarliPoint's autism assessment capabilities.
• InovalonminorGTM or Marketing PartnerBronze sponsor at CONNECTIONS2026. Healthcare technology company providing cloud-based platforms for data-driven healthcare insights.
• Centauri Health SolutionsminorGTM or Marketing PartnerContributing sponsor at CONNECTIONS2026. Company focused on healthcare data and services.
• CarequalitycoreTechnology or IntegrationNetsmart is a founding member of the Carequality public-private collaborative interoperability network, enabling healthcare data exchange across organizations and care settings.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Welligent: Welligent offers a behavioral health and human services EHR, competing with Netsmart myAvatar and myEvolv in mid-sized community mental health agencies.
• Streamline Healthcare Solutions: Streamline is a niche EHR vendor serving behavioral health, child welfare, and IDD — directly comparable to Netsmart's myEvolv and myInsight specialty verticals.

Others

• TractManager (Symplr): Symplr (including TractManager) provides healthcare compliance, contract, and credentialing solutions — adjacent to Netsmart's Care Administration / credentialing offerings within the CareFabric platform.

Direct peers

• MatrixCare: MatrixCare competes head-to-head with Netsmart's myUnity in post-acute, home health, hospice, and senior living EHR — directly overlapping Netsmart's largest post-acute footprint.
• Qualifacts: Qualifacts (Credible, CareLogic, InSync) is one of the closest direct peers to Netsmart, providing EHR and billing software purpose-built for behavioral health and human services providers — exactly the niche Netsmart leads with myAvatar and myEvolv.
• NextGen Healthcare: NextGen provides ambulatory EHR, practice management, and RCM software with meaningful overlap to Netsmart's physical therapy (TheraOffice), behavioral health, and population health offerings.
• Brightree (by ResMed): Brightree is a leading post-acute/home health/hospice EHR and RCM vendor and a direct competitor to Netsmart myUnity and RevConnect in the home health and hospice software market.

Broad incumbents

• Oracle Health (Cerner): Oracle Health (formerly Cerner) is a broad incumbent offering enterprise EHR across acute and ambulatory care and increasingly community/behavioral health settings, competing with Netsmart for larger integrated delivery networks.
• PointClickCare: PointClickCare is the largest EHR in skilled nursing and senior living — directly overlapping Netsmart myUnity and GEHRIMED in long-term/post-acute care, with stronger data exchange scale across SNFs.
• Epic Systems: Epic is the dominant acute-care EHR and is expanding downstream into behavioral health, post-acute, and home health — Netsmart's strategic relationship with AWS Connect Health is even built natively with Epic, underscoring Epic as the incumbent competitor Netsmart must defend against.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/netsmarttech
• YouTubeyoutube.com/netsmarttech
• Facebookfacebook.com/netsmart
• LinkedInlinkedin.com/company/netsmart-technologies

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries2 records

Funding overview

Funding rounds4 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A17 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netsmart Technologies