Heka Support Services

What Heka Support Services does

Heka Support Services Pvt. Ltd. is a privately-held business process outsourcing (BPO) and shared services provider headquartered operationally in New Delhi, India, and a subsidiary of the French conglomerate Horus Group (Horus Finance), which traces its origins to Paris in 1760. The firm delivers three interconnected service lines: (1) back-office support covering GL accounting, bank reconciliation, financial reporting, treasury, credit management, and projects/workorder management; (2) travel billing services encompassing revenue identification, creation, and reconciliation for travel-industry clients; and (3) software development focused on Salesforce ecosystem development and maintenance, CRM analytics, CPQ, and ServiceMax support functions. The underlying technology stack is centered on the Salesforce platform — CRM analytics, CPQ configuration, and ServiceMax field service modules — alongside standard enterprise finance and accounting systems for back-office processing.

The company's primary clients are Horus Group companies, making it function largely as an in-house captive services arm for back-office finance and IT support; its travel billing and Salesforce service lines represent its more externally-facing capabilities. Revenue mechanics are B2B managed services and professional services engagements with custom enterprise pricing that is not publicly disclosed. Heka India operates from the 11th Floor of D-Mall, Netaji Subhash Place, New Delhi 110034, with 51–100 employees delivering services to the Horus Group's global footprint spanning France, Germany, Switzerland, Brazil, Canada, Australia, and Singapore.

The company is led by Gurpreet Singh as Managing Director. Its business model positions the European multinational heritage and multilingual capability, combined with India-based cost arbitrage, as core value propositions. No external funding rounds, M&A activity, named external customer logos, AI/ML capabilities, patents, certifications, or marketing channels beyond its corporate website are disclosed in the input data. Corporate compliance filings (MGT-7) have been posted for Indian financial years 2020-21 through 2023-24, indicating ongoing active operations.

Name

Heka Support Services

Legal name

Heka Support Services

Website

https://heka-finance.com

Company type

Private

Founded year

1760

Operating status

Operating

Headcount range

51–100 employees

Short description

Heka Support Services is a privately-held India-based BPO and shared services subsidiary of French conglomerate Horus Group, delivering back-office finance, travel billing, and Salesforce-based software development primarily to Horus Group companies from its New Delhi office.

Ownership category

akta.pro rank

Product category

Finance and Accounting Outsourcing Services

NAICS

Accounting, Tax Preparation, Bookkeeping, and Payroll Services (54121), Business Support Services (5614), All Other Business Support Services (561499)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Treasury Operations Support (Cash Management, Bank Reconciliations, Payments Ops) (BPAAAGAH)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Invoice Processing & 2/3-Way Match Support (BPAAAJAG)

Keywords

• Finance accounting outsourcing
• Back-office support services
• Travel billing reconciliation
• Salesforce development services
• Business process outsourcing

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Back-office Support Services: Provides specialized services including GL Accounting, Bank Reconciliation, Financial Reporting, Treasury, Credit Management, Projects & Workorder Management to group companies
2. Travel Billing Services: Revenue identification, creation and reconciliation services for the Travel Industry
3. Software Development Services: Salesforce ecosystem development, CRM analytics, CPQ and ServiceMax support functions for group companies

Distribution channels1 record

Core offering

Heka Support Services provides business process outsourcing services including back-office finance and accounting support (GL Accounting, Bank Reconciliation, Financial Reporting, Treasury, Credit Management, Projects & Workorder Management), travel industry billing reconciliation, and Salesforce ecosystem software development for Horus Group companies. Operating from New Delhi, India, the firm delivers cost-effective, customized solutions to global corporate partners through its India delivery center.

Product overview

Heka Support Services operates as a business process outsourcing provider offering three interconnected service lines: Back-office Support (GL Accounting, Bank Reconciliation, Financial Reporting, Treasury, Credit Management, Projects & Workorder Management), Travel Billing Services (revenue identification, creation and reconciliation for the travel industry), and Software Development (Salesforce ecosystem development & maintenance, CRM analytics, CPQ, and ServiceMax support). These services are delivered through its India operations to support group companies under the Horus Group umbrella, focusing on cost-effective, customized business solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Back-office Support

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves4 records

Expansion highlights2 records

Broad incumbents

• HCL Technologies: Global IT services firm providing engineering, application development, and CRM/Salesforce services. Comparable on the Salesforce/CPQ/ServiceMax software development dimension of Heka's portfolio.
• Wipro: Global IT services and BPO provider with established F&A and Salesforce practices. Broader incumbent analog covering finance outsourcing and Salesforce dev services from India delivery.
• Tata Consultancy Services (TCS): Largest Indian IT services and BPO firm with significant F&A, travel-industry, and Salesforce-adjacent practices. Broad incumbent spanning all three of Heka's service verticals.
• Accenture Operations: Global consulting and operations services giant offering F&A outsourcing, Salesforce, and digital engineering as part of a much broader portfolio. Relevant as an incumbent that Heka might compete against in cross-tower RFPs.

Direct peers

• Firstsource Solutions: India-headquartered BPO with finance and accounting, customer experience, and vertical-specific offerings including travel. Highly comparable on Indian delivery, F&A specialization, and travel vertical.
• Genpact: Major F&A and operations-outsourcing provider with deep domain in GL, treasury, and financial reporting for global enterprises. Closest analog to Heka's back-office F&A vertical in scale, delivery model, and customer profile.
• Infosys BPM: BPO arm of Infosys offering finance, accounting, and Salesforce-adjacent services from India delivery centers. Comparable on the same India-based delivery model across F&A and digital technology work.
• EXL Service: Operations management and analytics BPO with significant F&A and digital transformation work. Comparable on India delivery and F&A vertical depth; smaller than Genpact but closer in positioning to Heka.
• WNS Holdings: India-headquartered BPO with a strong finance and accounting (F&A) outsourcing practice, serving global enterprises from delivery centers. Directly comparable on F&A outsourcing model, India delivery, and emphasis on vertical-specific billing/reconciliation work.

Emerging players

• Vuram Technology Services: Smaller, specialist Salesforce-focused services firm with comparable domain specialization in CRM, CPQ, and ServiceMax. Highly relevant as a more direct Salesforce specialist comparable, though typically more implementation-led than captive.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hekasupport
• Facebookfacebook.com/Heka.Support.Services
• LinkedInlinkedin.com/company/heka-support-services-pvt-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heka Support Services