SDIS38 - Departmental Fire and Rescue Service of Isère

What SDIS38 - Departmental Fire and Rescue Service of Isère does

SDIS38 (Service Départemental d'Incendie et de Secours de l'Isère) is the sole statutory fire and rescue service for the Isère department in France, operating as a departmental public service establishment under the administrative authority of the Département de l'Isère and the supervisory framework of the Ministry of the Interior. Founded in 1955 and headquartered in Fontaine, the organization delivers emergency response, rescue operations, medical assistance, and hazardous material incident management to nearly one million residents across the department. It also provides fire prevention inspection services to municipal governments, healthcare facilities (ERP Type U), and high-risk industrial sites including SEVESO facilities such as the Jarrie Chemical Platform operated by Arkema.

Operational infrastructure comprises 112 fire stations and 21 centers organized under two territorial groupings (North and South), supported by a fleet of 944 emergency vehicles and 4,934 personnel (845 professional SPP firefighters and 3,920 volunteer SPV firefighters) handling approximately 80,647 interventions annually. The Service de Santé et de Secours Médical (SSSM) provides medical aptitude assessments staffed by doctors, nurses, pharmacists, veterinarians, and psychologists. Specialized on-site fire safety technicians are stationed at high-risk industrial sites.

Digital infrastructure includes the REMOcRA web platform for managing External Fire Defense (DECI) water points, emergency dispatch and coordination systems (CTA/CODIS), vehicle maintenance systems, and a 2023-launched cybersecurity modernization program (FEDER co-financed) protecting 120+ interconnected sites and 5,000+ users. The organization is entirely funded through departmental government appropriations with no commercial pricing; services are provided free to citizens through emergency numbers 18 and 112. Public-facing channels include the sdis38.fr website, YouTube video library, social media presence, open data portal (Données publiques), public procurement portal (Marchés publics), interactive fire station map, and educational programs including a Young Firefighter Program (JSP) and 15 instructional first-aid videos.

Name

SDIS38 - Departmental Fire and Rescue Service of Isère

Legal name

Service Départemental d'Incendie et de Secours de l'Isère

Website

https://sdis38.fr

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

SDIS38 is the statutory departmental fire and rescue service for Isère, France, delivering 24/7 emergency response, prevention inspections, and rescue operations to nearly one million residents via 112 fire stations, 944 vehicles, and 4,934 personnel, funded entirely through departmental government appropriations.

Ownership category

akta.pro rank

Product category

Fire and Rescue Services

NAICS

Fire Protection (92216), Fire Protection (922160), Justice, Public Order, and Safety Activities (922)

akta.pro primary industry

Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB)

akta.pro secondary industries

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Emergency Management & Disaster Response (EOC, Civil Defense) (BPAIAGAE), State/Provincial Public Safety & Emergency Management (Police, Fire, EMS Oversight) (BPAIABAG)

Keywords

• Fire and rescue services
• Emergency response
• Fire prevention
• Civil protection
• Public safety services

Headquarters

HQ city

Fontaine

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Public Budget Funding: Government-funded departmental service receiving budget allocations from the Department of Isère and administrative council. Funded through public taxes and intergovernmental transfers.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

SDIS 38 is the public administrative establishment responsible for fire, rescue, and emergency medical response across the Isère department in France. It operates 112 fire stations staffed by 4,934 personnel (2,780 professional firefighters, 2,080 volunteer firefighters, and 74 military personnel) and delivers fire prevention inspections, external fire defense (DECI), public safety education, and emergency response coordination through its CTA/CODIS dispatch center.

Product overview

SDIS38 is a public fire and rescue service for the Isère department in France, providing emergency response, prevention, and public safety services through a network of 112 fire stations. Its public-facing digital offerings consist of a multi-section website serving distinct citizen-facing and institutional functions, rather than a unified commercial product platform. Key digital services include: an online intervention certificate request system (Attestation d'intervention); volunteer and career firefighter recruitment portals; the Service de Santé et de Secours Médical (SSSM) for medical fitness assessments; public data and administrative act publication portals; an interactive fire station map; public procurement listings; and the REMOcRA-backed fire water point management tool (DECI). Supplementary public resources include video first-aid tutorials, educational games, and prevention guidance on fires, accidents, and emergencies.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Fire and Rescue Response
• Health and Medical Relief Service (SSSM)
• Fire Prevention and Inspections
• External Fire Defense (DECI) Municipal-level fire hydrant and water supply network planning, inspection, and compliance services for local authorities, ensuring the operational readiness of fire defense infrastructure.
• Intervention Certificate Request Service Online service allowing citizens and businesses to formally request official documentation confirming a fire and rescue intervention has occurred at a specific location, used for insurance and administrative purposes.
• Public Safety Education and Prevention Programs Public outreach, education, and risk prevention programs including safety advice, first-aid video tutorials, and school visits designed to reduce risk exposure and educate citizens on emergency preparedness.

Quantifiable outcome

• 80,647 interventions annually
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Nine partnerships are on record, tiered core, major and minor.

• Ministry of the Interior (Ministère de l'Intérieur)coreStrategic or Co-development PartnerNational government ministry responsible for civil security oversight. Sets national fire and rescue service policies and organizes certain competitive examinations for professional firefighter officer positions.
• Prefecture of IsèrecoreStrategic or Co-development PartnerRegional representative of the national government in Isère. Issues administrative authorizations, coordinates departmental emergency planning, and participates in fire prevention regulation.
• Department of IsèrecoreStrategic or Co-development PartnerPrimary funding authority for SDIS 38. The Departmental Council provides budget allocation and administrative oversight for the fire and rescue service.
• Grenoble Alpes MétropolemajorStrategic or Co-development PartnerMetropolitan authority covering Grenoble and surrounding municipalities. Coordinates emergency services and urban planning within the metropolitan area.
• Union Départementale des Sapeurs-Pompiers (UDSP 38)majorStrategic or Co-development PartnerDepartmental union of firefighters. Manages the Young Firefighter Program (JSP) and supports volunteer firefighter recruitment and training.
• Fédération Nationale des Sapeurs-Pompiers de France (FNSPF)majorStrategic or Co-development PartnerNational federation representing all French firefighters. Provides national advocacy, training resources, and professional development support.
• Ecole Nationale Supérieure des Officiers de Sapeurs-Pompiers (ENSOSP)majorImplementation/ SI/ Consulting PartnerNational graduate school for firefighter officers. Provides professional training and education for SDIS 38 personnel.
• Université Grenoble AlpesminorStrategic or Co-development PartnerRegional university partnership for academic collaboration and potential research initiatives.
• VISOV (Volontaires des Interventions en Sécurité Civile)minorStrategic or Co-development PartnerNational association of volunteers in civil security using social media for emergency communication and management.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Service Départemental d'Incendie et de Secours du Rhône (SDIS 69): Neighboring French departmental fire and rescue service covering the Rhône department, including the Lyon metropolitan area. Operates under the same statutory framework as SDIS 38 with comparable mix of professional and volunteer firefighters, similar ERP/prevention mission, and serves as the closest geographic and structural peer.
• Service Départemental d'Incendie et de Secours des Bouches-du-Rhône (SDIS 13): Large French departmental fire and rescue service covering the Bouches-du-Rhône department around Marseille. Comparable in scale and structure (mix of SPP/SPV, ERP prevention, SEVESO industrial coverage including the Fos-sur-Mer petrochemical zone), and operates under identical national statutory framework.
• Service Départemental d'Incendie et de Secours de la Gironde (SDIS 33): Departmental fire and rescue service for Gironde (Bordeaux region), notably comparable for high-volume forest fire response operations and similar departmental funding model. Relevant peer for benchmarking wildfire response and rural volunteer coverage.
• Service Départemental d'Incendie et de Secours du Nord (SDIS 59): Departmental fire and rescue service for the Nord department in northern France, one of the largest SDIS by personnel. Comparable operational model — professional/volunteer mix, prevention services, industrial risk coverage — operating under the same French public-service statutory regime.

Broad incumbents

• New York City Fire Department (FDNY): Municipal fire department of New York City, a global benchmark for fire service scale, operational tempo and combined fire/EMS response model. Comparable in delivering fire suppression, EMS and rescue under a single statutory mandate, though considerably larger.
• London Fire Brigade: Statutory fire and rescue service for Greater London. Operates under a different governance model but is one of the most comparable European metropolitan fire services in terms of population served (~1 million+ for SDIS 38 vs ~9 million), intervention volume, and prevention/inspection scope.
• Brigade de sapeurs-pompiers de Paris (BSPP): Military-status fire and rescue brigade covering Paris and surrounding departments. Larger and structurally distinct (military personnel, broader mandate including military missions), but provides the most direct comparator for operational tempo, intervention volume and urban/rural mix of emergency response.

Regional players

• Berliner Feuerwehr (Berlin Fire Brigade): Statutory municipal fire and rescue service for Berlin, Germany. Operates under a different national framework but is comparable in combining fire suppression, EMS, technical rescue and prevention services for a metropolitan population, and provides a useful international comparator for service-mix and funding structure.

Others

• École Nationale Supérieure des Officiers de Sapeurs-Pompiers (ENSOSP): National training academy for French firefighter officers, identified as a key implementation/training partner for SDIS 38. Not a peer in operational terms, but a critical ecosystem institution that shapes leadership pipeline and capability across all French SDIS.
• Fédération Nationale des Sapeurs-Pompiers de France (FNSPF): National federation representing French firefighters and partner of SDIS 38. Not a direct competitor but an ecosystem participant providing national advocacy, training resources and volunteer support — relevant for understanding peer benchmarking and the broader French fire-service institutional context.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/sdis38
• YouTubeyoutube.com/c/SdisIs%C3%A8reSdis38
• Facebookfr-fr.facebook.com/sdis38
• LinkedInfr.linkedin.com/company/sdis38---service-d%C3%A9partemental-d%27incendie-et-de-secours-de-l%27is%C3%A8re
• Instagraminstagram.com/sapeurspompiersisereofficiel/?hl=fr&fbclid=IwAR39zWSetsN9FrbqZsZc1Jf_j3BOGMKF1dHVxbNXC7w2Wh6FDcXaPkRHosY

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about SDIS38 - Departmental Fire and Rescue Service of Isère