Echo International

What Echo International does

Echo International, legally AfricaOnline Operations (Mauritius) Limited, is a private pan-African ICT solutions provider headquartered in Port Louis, Mauritius, with local operating subsidiaries and on-net points of presence across eight African countries — South Africa, Namibia, Zambia, Kenya, Uganda, Tanzania, Ghana, and Mauritius — augmented by a strategic partner network extending off-net coverage to 44 countries. The company delivers a converged portfolio spanning connectivity (fibre, licensed and unlicensed wireless, and VSAT across Ka, Ku, and C-Band), cloud and hosting (IaaS, PaaS, SaaS, and co-location across African and UK data centres), managed networks via its proprietary software-defined SuperWAN platform, IT as a Service (ITaaS), and Security as a Service (SECaaS) including continuous monitoring, SIEM, DLP, IAM, and vulnerability scanning. Its orchestration layer, branded the Digital Services Gateway, integrates these services with SLA-driven automation and proprietary innovations such as the Sentinel power monitoring device, which enables up to 100% site availability and automated SLA credit note generation.

Underlying infrastructure includes capacity on all eight major submarine cable systems around Africa (SAT3, MAIN ONE, WACS, ACE, SEACOM, EASSY, TEAMS, SAFE) and security architecture built on Fortinet FortiGate, including a 2021-launched Zero Trust Network Access (ZTNA) module supporting edge and decentralized cloud deployments. The business operates two distinct go-to-market motions: consultancy-led direct enterprise sales across the eight local offices with multi-year SLA-bound contracts, in-country billing, and 24x7 multi-channel support, and a Mauritius-based wholesale business unit (Echo International Wholesale) offering competitively priced, rapid-deployment services to telecom carriers and wholesale providers. Revenue mechanics are primarily subscription/recurring across managed networks, connectivity, cloud, security, and ITaaS, with pricing quote-based and not publicly disclosed. The primary customer segment is enterprise organizations requiring end-to-end ICT across Africa; wholesale/telecom carriers represent a secondary vertical. No funding rounds, M&A activity, or revenue figures have been disclosed in the source materials, and the only named executive is CIO Graeme O'Driscoll.

Name

Echo International

Legal name

AfricaOnline Operations (Mauritius) Limited

Website

https://echotel.international

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Echo International, trading as AfricaOnline Operations (Mauritius) Limited, provides hybrid software-defined networks, cloud, hosting, security, and ITaaS across Africa via local offices in 8 countries and a strategic partner network in 44 countries.

Ownership category

akta.pro rank

Product category

Managed Network and ICT Infrastructure Services

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Wired Telecommunications Carriers (517111)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Services-Management Services (8741)

akta.pro industry

PRIMARYHDAIAFAI

Network Performance, Visibility & SLA Monitoring (Managed NPM/Observability)

Hardware, Technology & Telecom/Telecommunications & Network Services/Data & IP Network Services (MPLS, SD-WAN, Ethernet)

SECONDARYHDAFAMAL

Service Assurance & SLA/QoS Management

Hardware, Technology & Telecom/Networking Equipment & Components/Network Management Software

SECONDARYBPAEAJAD

ITSM Tooling Integration, Automation & Orchestration

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAEABAK

Collaboration & Unified Communications Management (UCaaS/VoIP)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

Keywords

• Managed network services
• Cloud hosting services
• Connectivity solutions
• IT infrastructure services
• Cybersecurity services

Headquarters

HQ city

Westlands

HQ country

Kenya

HQ region

Africa

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Managed Networks: Software-defined managed network services delivered across various connectivity mediums with SLA structures. Includes automated credit note generation for SLA breaches.
2. Cloud & Hosting: Data centre co-location, IaaS, PaaS, and SaaS offerings with 24/7 support and SLA agreements. Revenue generated from hosting space, virtual servers, and managed services.
3. Connectivity Services: Fibre, wireless, and VSAT connectivity services including IP Transit, DIA, broadband, and last-mile solutions across Africa via on-net and off-net presence.
4. ITaaS: Infrastructure Management, IT Service Management, IT Procurement & Subscription, and SaaS provisioning. Governed by robust SLA with innovative billing model providing cost predictability.
5. Security as a Service (SECaaS): Holistic data security services including monitoring, prevention, and compliance offerings delivered as integrated managed security service.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels1 record

Core offering

Echo International orchestrates integrated ICT solutions through its proprietary Digital Services Gateway platform, unifying hybrid software-defined networks, cloud and hosting (IaaS/PaaS/SaaS), multi-carrier connectivity (fibre, wireless, VSAT), ITaaS, and Security as a Service. The company delivers these services to enterprises and wholesale clients across Africa with SLA-driven solution orchestration, automated credit note processing for SLA breaches, and up to 100% site availability through its Sentinel power monitoring technology.

Product overview

Echo International offers a unified ICT solutions platform called the Digital Services Gateway, which integrates multiple service offerings including Cloud & Hosting (IaaS, PaaS, SaaS), Connectivity (fibre, wireless, VSAT), ITaaS, Managed Networks (SuperWAN with Sentinel monitoring), and Security as a Service (SECaaS). The portfolio is unified through software-defined networking technology built on Fortinet's FortiGate infrastructure, with the recently added ZTNA providing Zero Trust Network Access capabilities. The company operates across 8 African countries with partner presence in 44 countries.

Differentiator

Problem solved

Functional benefit

Brands

• SuperWAN: Software-defined managed network services delivered across various connectivity mediums, incorporating cloud, security and ITaaS offerings. Hybrid and flexible approach enabling each site to be configured with appropriate bandwidth and connectivity types.
• The Sentinel

Products and services

• Digital Services Gateway A proprietary orchestration platform that integrates Echo International's ICT solutions (connectivity, cloud, hosting, security, ITaaS) into simple and integrated client solutions, serving as the umbrella platform for the company's service portfolio.
• Cloud & Hosting Data centre co-location, virtual hosting, and scalable cloud services including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), with 24/7 support and SLA agreements, designed for enterprises needing reliable hosting infrastructure across Africa and the UK.
• Connectivity Multi-carrier connectivity services including fibre networks, wireless services (licensed and unlicensed spectrum), and VSAT solutions (Ka, Ku, C-Band) across Africa, with capacity on major submarine cable systems, designed for enterprises requiring reliable last-mile and long-haul connectivity.
• ITaaS (IT as a Service) Provision of hardware, software, and support governed by SLAs, including Infrastructure Management, IT Service Management, IT Procurement & Subscription, and SaaS offerings, designed for enterprises seeking outsourced IT infrastructure management with cost predictability.
• Managed Networks (SuperWAN) Software-defined, managed network services delivering autonomy, flexibility, agility, and centralised control. SuperWAN allows sites to be configured with appropriate bandwidth, connectivity types, cloud, security, and ITaaS offerings, incorporating the Sentinel power monitoring device for up to 100% site availability.
• Security as a Service (SECaaS) Holistic data security services including Continuous Monitoring, Data Loss Prevention, Business Continuity/Disaster Recovery, Email Security, Antivirus Management, Spam Filtering, Identity and Access Management, Intrusion Protection, Security Assessment, Network Security, SIEM, Web Security, and Vulnerability Scanning, designed for enterprises needing comprehensive managed security.
• ZTNA (Zero Trust Network Access) Secure remote access solution providing secure access to applications, data, and services based on defined access control policies. ZTNA grants access only to specific services rather than entire networks, operating on an adaptive trust model with configurable security posture checks, designed for enterprises adopting zero trust security architectures.

Quantifiable outcome

• Up to 100% site availability with Sentinel-enabled SuperWAN designs
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Submarine Cable Operators (SAT3, MAIN ONE, WACS, ACE, SEACOM, EASSY, TEAMS, SAFE)coreTechnology or IntegrationStrategic capacity partnerships on all major West and East coast submarine cable systems around Africa, providing extensive network redundancy and connectivity options.
• FortinetcoreTechnology or IntegrationFortinet's FortiGate technology powers Echo's SuperWAN software-defined network solution. Built on security infrastructure rather than adding security appliances to the network.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Seacom: Owns and operates submarine cable capacity around Africa's coasts and sells wholesale and enterprise connectivity/IP transit. Echo sits on multiple of Seacom's cables, making Seacom both a partner and a direct competitor in carrier connectivity.
• Africa Data Centres: Pan-African carrier-neutral data centre operator offering colocation, cloud and interconnection. Directly overlaps Echo's Cloud & Hosting and data-centre colocation service line across multiple African markets.
• Paratus Group: Southern and West African telecommunications operator providing fibre, wireless, VSAT, cloud, and managed services. Highly comparable to Echo's regional operating model and SD-WAN/managed network offerings.
• Liquid Intelligent Technologies: Largest pan-African fibre and managed ICT services operator with cross-border network, cloud, and security offerings. Directly comparable to Echo's managed networks, connectivity, and cloud portfolio across African enterprise customers.

Regional players

• Wananchi Group: East African fixed broadband, cable and enterprise connectivity provider. Comparable to Echo's fibre and enterprise connectivity offerings in Kenya and Tanzania where Echo also operates.
• Helios Towers: African telecommunications infrastructure operator providing tower and connectivity infrastructure. Adjacent comparable for Echo's Africa-focused network and managed infrastructure model, though focused on towers rather than enterprise managed services.

Broad incumbents

• BCX (Business Connexion): South African ICT solutions provider offering managed networks, cloud, security and ITaaS to enterprise and public sector. Larger and broader portfolio than Echo but competes for the same enterprise ICT outsourcing mandates in Africa.
• Internet Solutions (IS): South African managed ICT and connectivity provider serving enterprise and public sector. Competes with Echo for African enterprise managed-network, cloud, and security contracts.
• NTT Data (Africa): Global managed services and systems integrator with African presence offering cloud, networking, security and ITaaS. Competes with Echo for the largest multinational enterprise managed-services contracts across Africa.

Emerging players

• Raxio Data Centres: Pan-African carrier-neutral colocation provider with facilities in Uganda and additional African markets. Comparable as a colocation/cloud-infrastructure alternative for the same enterprise customers Echo targets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/EchotelI
• Facebookfacebook.com/echotelkenya
• LinkedInlinkedin.com/company/echo-international-wholesale-mauritius

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Echo International